Installed Base in Service

Hi
we are down loading I base from Legasy system into CRM system,Can any body help what are the prereuisites and methods of default settings in CRM,This is very much required for me.
We have R/3 Integration version 4.6cc and CRM 4.0 and already downloaded I Base into CRM 4.0.
Now we are upgrading into 5.0.And decided download eqiuipment of I Base into system
Regards
Vikram

Hi Polite,
Look at <a href="http://help.sap.com/saphelp_crm50/helpdata/en/34/c78aa6803911d5992f00508b6b8b11/frameset.htm">Installed Bases in Service Processes</a>.
Regards.
Manuel

Similar Messages

Identification field in installed Base-CRM Service

We are creating installed base components from ECC to CRM ie, from equipments in CS module to installed base objects in CRM.
The serial number entered in ECC flows in to CRM Service in component details tab in individual obejct automatically.
equipments created in IE01 will flow to CRM and can be viewed in ib53.
We want to copy the serial number field to identification field to enable better search capabilities.

HI Femke Visser
A) Assign the Object family to Install Base Category, Follow the Menu Path to assign
IMG->Customer Relationship Management ->Master Data ->Installed Base ->Individual Objects/ Object Family -> Assign Object family to Installed base Categories
B) Create the categories and hierarchies you require for your object families. At least one of these categories must be created within the base hierarchy for the product type Material and then assigned to the relevant object family.
1) To create Category go to T.code COMM_HIERARCHY and in the Tab "Category" you will find a field called "Object Family", choose the right Object family
2) In the Tab "Set Types" add the set types you want to include
Refer the link below, which will give some insight about the Set Types and Hierarchy and Categories
http://help.sap.com/saphelp_crm50/helpdata/en/71/401e400191f72ee10000000a1550b0/frameset.htm
Regards
Milan
Please reward with points

Installed bases and service contracts

Hi,
Is it possible that:
1. There are multiple installed bases from the same customer being covered in a SINGLE service contract document (i,e, referencing mulitple I-base objects) for the same type of service.
Example : 100 installations for the same customer being covered for the 3 free services per year through a SINGLE contract document
2. Is there a functionality where by all the installed bases for a given customer can be seen location wise under a single tree structure ?
Thanks,
Dhaval.

Hi Dhaval,
It is possible to do this.
1. You could add all the objects under the object list assignment block in the contract item. So, here you specify that the service item is available as part of the contract for a set of objects.
2. In this case, you could create the customer's installed base as the root and add all the installed bases under that customer in a hierarchy, while maintaining the Ibase master data. Else, you could search for Installed Base using the search criteria "Header Using Partner Data". But, this does not show a single tree structure.
Hope this helps.
Regards,
Shwetha

Installed Base CRM Service

Hello!
I'm busy with the implementation of an Installed base with various attributes and set types. I have also set up an Object family which is connected to my created Ibase category and the settypes. I searched for information to get it visual in the screens when you create an Ibase and I found information about hierarchy maintenance and categories. Although I created my own hierarchy with category and I linked my settypes to it I cannot get it into process!
Can someone tell me what to do for getting this working?!! Thanks!
Kind regards, Femke Visser

HI Femke Visser
A) Assign the Object family to Install Base Category, Follow the Menu Path to assign
IMG->Customer Relationship Management ->Master Data ->Installed Base ->Individual Objects/ Object Family -> Assign Object family to Installed base Categories
B) Create the categories and hierarchies you require for your object families. At least one of these categories must be created within the base hierarchy for the product type Material and then assigned to the relevant object family.
1) To create Category go to T.code COMM_HIERARCHY and in the Tab "Category" you will find a field called "Object Family", choose the right Object family
2) In the Tab "Set Types" add the set types you want to include
Refer the link below, which will give some insight about the Set Types and Hierarchy and Categories
http://help.sap.com/saphelp_crm50/helpdata/en/71/401e400191f72ee10000000a1550b0/frameset.htm
Regards
Milan
Please reward with points

How to track Service Item in Install Base

Hi,
How to track a Service Item in Install Base. If I'm right, when we define the item as Service Item in Inventory, Install Base Trackable cannot be enableed...
Scenario:
Customer is doing some services to its customer which has a contract for 1 Year. So we are creating service as Service Item in Inventory and then we create a contract for this service item.
How do we track this in Install Base?
Please help
Thanks & Regards,
Pavithara R.

Hi,
A service item by definition need not be tracked in IB. The service may be provided on a machine or asset which will be tracked in IB. Since service item is not a tangiable item, it is not IB trackable.
Kindly explain the business scenario to track the service item in IB.
Regards

How to link Sales Order with Service Contract and then with Install Base?

Hi Friends,
1) I would like to know the integeration process from sales order to Service Contract and then with Install Base.
2) I couldn't see anything enabled in Service Tab in Order Lines, its grayed out. Is there any set up/profile option to get it enabled?
3) How can we create AR invoice from Service Contract?
Please let me know if anyone has idea on this.
Thanks in Adavance,
Vara

Dear Sid,
Thanks for your promt response.
Let me explain you what I did.
1) I have booked a Bill Only sales order which has one order line, mentioned it as Service Item and provided the same details in Service Tab in Order lines. Now Line status is "Fulfilled"
2) Then Submitted Workflow Back Ground Process for OM Order Lines and it has created an AR Invoice and closed the line
3) And then submitted "Service Contracts Order Capture Integration Program" from SErvice Contracts Responsibility and it completed normal.
4) Now I went in to Launch Contracts Window and queried with the sales order but couldn't see any contract created
5) Then I went in to Reprocess Order Window and found this order shows an error message as "Referenced Product not present in the Installed Base", then I tried to reprocessed it, but the same error message again.
Here I have few doubts:
1) Are the AR invoice and Service Contract Billing Invoices same?
2) In above scenario AR Invoice has been created, I would like to do the billing from SErvice Contracts and need to create an Invoice in AR? how can I do that?
because as you explained in one of my questions earlier, A Single Invoice can be created for the whole duration of the contract. I want to do that and trying for the same.
3) Regarding the above error message, how can I resolve it and create the service contract against that Order?
Thank you so much for your helpful answers.
Regards,
Vara

Major/Minor Line Relationships in Oracle Service Contracts&Install Base.

Hi,
We have come across a scenario where, based on some business validations, Coverage of a Major Line needs to be TERMINATED.
So, In that case if the Major Line has child lines(Minor) within, then do we need to 'EXPIRE' the 'COMPONENT-OFF' relationship between the Major and its Minor's, which helps in synchronising the data in Service Contracts and the Install Base for that Major Line.
Any inputs would be of great help.
Thanks,
-Santosh.

yes, please define major and minor terms here. are you referring to model (major) and component (minor) relationship?
Also if you just remove component-of relationship, you will end up with orphans. is that ok from business perspective?
~Amol

Service 3i - Installed Base API's

Hello everyone,
We need to convert a list of products and warranties into the Installed Base.
The Service 3i documentation, briefly refers to some API's that can be used for that purpose.
Has anyone used those API's?
Is it possible to convert warranties attached to the products?
Thanks in advance for any help!

Hi,
Sorry for replying late - as I started using AppsNet recently.
Am sure you would have got info on the APIs. Incase, you couldnt let me know so that I can send you.
Regards
Sridhar
[email protected]

HT1923 I'm trying to re-install itunes on my laptop & I am getting a message that has stopped the re-install & it says: "Service 'Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system servic

I'm trying to re-install itunes on my laptop & I am getting a message that has stopped the re-install & it says: "Service 'Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." The diaglogue box gives me the options to abort, retry, or ignore; when I tried retry and ignore the re-install process stays stalled & the dialogue box comes back & I don't want to abort & start this all over to probably end up with the same issue; what does this mean & what do I do?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Oracle Install Base Interface Error

Error: The source item instance 33604, in Subinventory 4131, for Organization 734 in Oracle Install Base does not exist. Please verify that any receipt transations were successful.
I have checked values by running the following SQL:
select Instance_ID, location_type_code, location_id, INV_ORGANIZATION_ID, INV_SUBINVENTORY_NAME, instance_status_id
from csi_item_instances where Serial_Number = '08112025CWDIND'
INV_ORGANIZATION_ID is 734
INV_SUBINVENTORY_NAME is 4131
But still the transaction is stuck with the above error.
Please help to clear this error.

Please see if the following docs help.
Install Base Master Note: CSI_IB_PROJ_RECORD_NOTFOUND [ID 1302069.1]
Install Base Master Note: CSI_IB_RECORD_NOTFOUND [ID 1302100.1]
Datafix: How To Correct Errors Due to PO Corrections: "Serialized Item with Status other then In Inventory, Out of Service, Out of Enterprise or In Relationship already exists in Install Base." [ID 376762.1]
Interorg Transaction Error: The source item instance in Oracle Install Base does not exist [ID 264794.1]
Internal Sales Order Receipt CSIINTSR Transaction Error: "The source item instance XXX not exist" [ID 786127.1]
Thanks,
Hussein

Populating the configurator from install base!!

HI All
We have a requirement of
Referencing the current product configuration from the Install Base and then populating it in Oracle Configurature , If any feature code is not populated due to any reason ,then we need to show those reason in the report .
Do we have any stabdard API or concurrent program to this ??
Or any program which does some part of the above requirement !??
Pls help
thanks
naveen

hi,
To get one service customer created one order in CRM system (say A) and this order is came down to our system(say B) and we send it further to another system(say c). we got ok response from system whome we send the order i.e. (C), so in our system (B)we close the order.
But unfortunately this order is failed in System C so we need to cancell this order. We cancelled the Order in system A but in our system(B) order is close so it is not possible to cancelled this order so we need to remove this item instance form install base.

HT1926 I'm trying to re-install itunes on my laptop & I am getting a message that has stopped the re-install & it says: "Service 'Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system servic

I'm trying to re-install itunes on my laptop & I am getting a message that has stopped the re-install & it says: "Service 'Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." ?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

How to update item instance in oracle install base?

Hi,
I have a doubt in updating item instance in oracle install base.
I am using a API named csi_item_instance_pub.update_item_instance for this. I want to update Party OWNER, party contacts, Current location,Install location, bill_to address,ship_to address..etc. When i try to update party owner, it is updating in csi_i_parties(col:party_id) as well as updating in csi_item_instance(owner_party_id). In csi_item_instance table,owner_party_id column is updated. but corresponding owner_party_account_id is not changed. I have given party_account_id to update in csi_ip_accounts table. It has changed in csi_ip_accounts table. But in csi_item_instance table(owner_party_account_id) is not changing. Can anybody help on how to change owner_party_account_id in csi_item_instance table please? Thanks in advance.
--Muruga
Edited by: Murugeshapps on Jul 1, 2009 12:07 AM

Out of the box, I don't think that there is any API or program to delete the records from csi_item_instances because deleting IB record affects many modules (like Inventory, Order, Service Contracts etc). IB records should be expired if they are created incorrectly and you can run Transaction History Purge program to delete all history records related to that item.
Thanks
Shree

IB52: FM for adding partner to the Install Base

Hi,
My requirement is to add Service Contact (partner) on the Installed Base - IB52
How to add a Partner on to the Installed Base - which Function Module to use?
Thanks
Rajeev

Using following FMs:
ls_comp_det-OBJECT_GUID = ls_comm_product-product_guid.
CALL FUNCTION 'CRM_IBASE_COMP_FIND'
CRM_IBASE_COMP_CHANGE
BAPI_IBASE_SAVE
BAPI_TRANSACTION_COMMIT

Conversion/Creating Contract from Install Base Information

Hi All,
My client has just completed Install base conversion from the legacy system
(both history and active information).They have also completed sales order conversion for the open orders only from legacy system.They have done the customer conversion,item conversion as well from the legacy system.
Now the customer wants to create program for running the Contract conversion from Install base.They want to take extract from install base and done some validation and call the contract api to create the contract.
I am assigned this job,I need some information on this :-
1. Is it possible to run a extract from install base and though contract api,create the contract (since the billing,invoicing,payment rule is missing).As per client,these values will be defaulted.Also price list information,they want to derive the price based on the item at the run time.
2. If the first method of getting the extract from install base is considered,which all fields from install base are necessary to create the contracts.
3.Further to ,if starting from the install base extract,what are the list of validation done before calling the contract api to create the contract headers,lines.
4. Is it better idea to start the extract from legacy system and do the validation program and then call the contract api to create the contract.
5. If the first method of getting the extract from legacy is considered,which all fields from install base are necessary to create the contracts.
6.Further to ,if starting from the legacy extract,what are the list of validation done before calling the contract api to create the contract headers,lines.
7.I am basically keen to know how this design will work.Any help,support will be highly appreciated.
Thanks,
Pooja
[email protected]

Ajay,
I would say to change the business process and adapt new practices in Oracle.I am not sure at what point of time they get the information about the "instance" in their field service system (Booking or Picking).
When the order is booked we do not choose the serial number (if it is non serial it is even worse), only at the time of pick confirmation we do that if you have setup such serial number control in inventory for the item (unless you are selling airplanes or ships where you know which customer is getting what much in advance).
If you are feeding them after pick confirmation when the instance information is known (not final yet!), you can institute a business process where unless FS gives the final go for ship confirmation cannot happen (notification based).
It is not a good idea to update IB (There is no API Support for the instances that are in inventory) that is still in inventory.
You can place an order line on hold order ship confirmation and before invoicing.
Let the ship confirmtion update IB and FS (I am not sure why you call it Field Service when they want to touch the machine that is still in Inventory) can come update the instance again after they finish the work using debrief for the service request. There is no harm in that. Once they do this, you can identify the order line that is on hold and release it so that invoicing can happen.
Ship Confirmation is a system transaction, and does not mean that the physially the product is out yet.!
Thanks
Nagamohan

Installed Base in Service

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