Installed BT NetProtect Plus on a PC Being Upgrade...

I have a PC running one of my BT NetProtect Plus licences. The PC is currently running Windows XP Pro SP3, but in the near future it's going to get wiped and replaced with Windows 7 Ultimate. The hardware is all staying the same just the Windows version is changing. Question is will it use the same licence as now or will it take another one? Can you subsequently release unused licences?
Chris.

Hi ChristopherPovey and welcome
Hmm, not too sure about this...
but
I doubt it will be able to use the same licence... (or we'd be able to copy the licence to multiple PC's)
And I'd say it's best to uninstall it anyway, before the upgrade, to avoid any issues...
Regarding the unused licence, we can install 7 seperate installs on 7 different PC's, each with a seperate licence.
(unless you've already used up all 7).
If you need advice on uninstalling, let me know
-+-No longer a forum member-+-

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Can't install BT NetProtect Plus on Windows 7 Prof...

I can't install BT NetProtect Plus on Windows 7 Professional 64 bit with IE9 after my 12 month free McAfee package exspired. It seems to have uninstalled the free version by stops after I press the "I agree" button in response the licensing question. All that's shown on blank window arethe BTY and McAfee logos Have tried the following: - uninstalling Firefox (including No Script add in) - restoring system to a time before the free McAfee exspired - checked Scripting of Java Applets ins enabled - pop up blocker is disabled - pressed Compatibilty Button on address bar When trying to submit feedback to a FAQ I noticed a "Javascript&colon;void(0)" error and couldn't submit it.Likewise, when I tried to spel lcheck the first version of this post, I lost it all with an error. I've exhausted my own attempts and would appreciate some advise on what to try next.

I solved the problem by installing an alternative security software product, uninstalling IE9 and going back to IE8. For some reason javascript wasn't working in IE9 despite being enabled in the security settings.
Uninstalling the free version of McAfee seemed to have screwed up javascript in IE9 which then prevented BT Netprotect from installing.

Installed BT NetProtect Plus now I cannot access m...

Hi,
I thought I was doing the right thing by installing BT NetProtect plus on my Windows XP Pro PC however ever since I have had issues. I can no longer browse my home network to access shared files - when I double-click my workgroup I get an error of 'MSHOME is not accessible, you may not have permission to use this network resource'. I did not get this prior to the installation. I tried initially just disabling the firewall - at least this allowed other PCs to browse the shares on my PC but it did not help on my PC.
I have now uninstalled NetProtect Plus but this has not resolved the issue. It would seem that the software has changed some setting but not reset it when removed.
I do have File and Printer sharing enabled on my PC
I have enabled WINS
I do have the Computer Browser Service running
All of these were suggestions on the Internet. Still no luck.
Please any other suggestions would be most welcome as I need to be able to access the network for my work.

Some things that might be worth checking.
The account/share password if any is still correct.
The Log On credentials for the appropriate System Services are still correct (cross check any details using your other PCs )
The User/Admin Account you are using still has the proper credentials & access rights, particularly to the folders you have shared.
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

Problem installing NetProtect Plus

Yesterday I upgraded to Windows 7 from XP on a desktop computer that previously had NetProtect running. After a clean install of the OS I tried to install NetProtect Plus via the "download BT Software" link. I created and logged in to a McAfee account, but when I ran the installer I got the message:
"We're sorry, but there are no programs that you can install from this McAfee account. Please log in with another McAfee account, and try installing again."
Net Protect is still running and updating OK on my netbook which is also running Windows 7, but this was installed before the requirement to register an account with McAfee.
Paul

I have successfully installed BT NetProtect Plus on two Packard Bell computers but when I try the method using a Dell Inspiron running XP the installation stops and informs me:
"McAffe Integrated Security Platform Installer has stopped working"
The details of which are:
Problem Event Name: APPCRASH
Application Name: Install.exe_McAfee Integrated Security Platform Installer
Application Version: 4.5.188.0
Application Timestamp: 4bc8ff5c
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 49953395
Exception Code: c000008c
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: 1a0c
Additional Information 2: ffa867517e4ef748d61356445c1cd7b8
Additional Information 3: c8be
Additional Information 4: 0521364882d3a5ae8bc8d4ec805303dd
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Need I disable any of the other PC protection software?
Any ideas how I can get the installer to work?

BT NetProtect Plus Problems

Just wondering if anyone has had problems with bt netprotect plus and found any solutions. I was a customer of McAfee for some years, I upgraded to BT Broadband Option 2 with bt netprotect plus provided by McAfee included, my original McAfee software was about to expire and I had followed the link to bt netprotect plus which appeared to download and install, during installation messages appeared telling me old files were being removed and updated, however, on the day my old McAfee expired a message appeared requesting payment to extend subscription, I contacted McAfee to inform them I was now with bt netprotect plus, I sign in under a different password to bt netprotect, however, it always defaults to my old account which is now expired with no software available, I contacted bt customer help, I was transferred to bt technical help who remotely took over 2 desktop computers in my home both have Window 7, the technician informed me bt netprotect plus was incompatible with windows 7, I did question so why are you installing software onto my computer which is incompatible, following the remote installation of bt netprotect plus, I tried to restart both computers to find I was unable to boot up both, the internal fans are running fast and loud, the DVD RW & DVD ROM drive light up, then that's it, the hardrive indicator light remain on, there is no signal to the pc monitor or any other devices (keyboard or mouse) I contacted bt for help, well they can't help me as I have nothing on my screen, I ask for help again today, it can't be the software, we're really sorry but can't offer any help, it is frustrating to have so much conflicting advice, customer service were helpful and understanding and gave me a number to contact bt technical help with the advice of asking for a supervisor, however, they are unable to offer any explanation as to why following remote access to my computers, and changing the system settings, I now have 2 computers that are now useless, the parting advice was to go to computer shop to have them repaired at my expense, the only computer working is my laptop, which was the first pc I was able to download bt netprotect plus to and is working okay, but I'm fearful that it will die to and I'll be left in the dark. I would be grateful if any other bt customers have had similar problems and found any solutions, I can't afford to right off hundreds of pounds worth of equipment, I wished I had never changed to option 2 and kept things as they were, I have never had any problems with BT, McAfee or my desktops prior to this incident. Thanks

Hi Stuart,
Thanks for the e-mail. I am really sorry for the problems that you have had, quite a frustrating issue I fully appreciate.
I can see that there is an open complaint on your account in which a team is actively dealing with this case. As far as I can see the last note on the complaint is that you have agreed to bring the PC in question to a Vendor to have it checked. Is that correct?
I really don't think that this issue could have been caused by the action of the advisor who took remote access control of your PC. The actions the advisor took where all at software level but the problems that you describe indicate that the power was off on the PC and monitor when you returned. I am not aware of any changes anyone could make via your operating system that would cause you to lose power to the PC components.
As I say there is a team already dealing with this issue so there is not much we can do in the mean time as too many departments dealing with this could prove very confusing. I would however be very interested to learn of the outcome of this case.. If there is anything else that I can help you with please drop me a reply.
REPLY
Thank you for your reply, both desktop PC's had power, but were unable to boot up with no signals to peripheral devices (monitor, keyboard, mouse) if the problem was purely software, I can't understand why BT technical help did not ask the customer to download from McAfee site software removal tool before attempting to install BT NetProtect Plus, especially if the customer had been a previous customer of McAfee, maybe wise after the event, on the day the technician took control of my desktops, it was evident that system files were being accessed and deleted and following this both computers failed to restart as unable to boot up. I asked a local computer technician to look at both PC's and one is now up and running again with BT NetProtect Plus installed and working, the other desktop continues to fail to boot up, however, the technician accessed the hardrive to allow me to rescue files.
I have again spoke with BT technical help, I could accept if only one PC failed to boot, but both following intervention from BT technical help remote access is more than just coincidence, but I now understand, BT accepts no responsibility nor offers any solution, compensation for the loss of hundreds of pounds worth of equipment, a warning should be issued to customers that intervention made by BT technical help remote access may result in loss of functioning PC. The only advice available from BT is to continue presenting the non functioning destop to to a PC vendor for repair at my cost, like I said in previous e-mails I would rather replace the desktop as continual repair costs would exceed the cost of a replacement desktop and would resolve the problem at my cost and prevent any further frustration dealing with BT, happy to close the complaint now as unresolved.

BT NetProtect Plus - Detections Found

Hey There!
I've recently installed BT NetProtect Plus on my Mac and it was all working beautifully. Yesterday I got a notification to say that 2 detections have been found, Wayhay! It works! Closed it and carried on, 10 mins later it pops up again, maybe I need to remove them myself, on closer inspection the notifaction tells me one has been cleaned and the other quarantined. Closed it again and it keeps popping up! I rang BT support and there suggestion was 'Turn off real time scanning'... any other suggestions people?
Toby!

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. This might resolve your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

BT NetProtect Plus

Apparently I am able to install BT NetProtect Plus on a maximum of 7 computers. I have only ever installed it on 3. But I had to reinstall Windows 7 on two of them and so therefore had to re-install BT NetProtect Plus. Now however when I log onto My Account for the anti virus product it says I have it active on 6 computers, which I don't because I only have 3.
Anybody know what I'm talking about and know how I can stop it registering as 6 computers actively using it on the My Account part of the website for NetProtect Plus?
Any help would be much appreciated. Thanks in advance!

I had a similar issue when I used McAfee purchased direct, and their UK customer service line 02079490107 proved to be very helpful. I'm not sure whether they would be so obliging with a third-party product but it might be worth a try.
(It's a pity the AV didn't match the customer service - I ditched it in favour of MSE with a year of my subscription left.)
You can click the white star next to this message if you think it was helpful.

BT NetProtect Plus - Does it have an integrated Sp...

I've just been connected to Infinity and installed BT NetProtect Plus, uninstalling the McAfee package supplied by my previous ISP. My previous package included a spam filter option, which integrated with Outlook 2007, but, as far as I can tell, NetProtect Plus hasn't installed anything; is this something that isn't included in it? I've used McAfee's clean-up program to remove all traces of previous installs and then did a fresh install, I've also been through McAfee's support page and tried all their solutions to bring up the spam toolbar with no luck. The thing that makes me think it's not included is that one of the solutions involves a command line, but the folder referred to doesn't exist in the McAfee directory on my PC.

It's not so much about spam filtering, per se, more that it can pick up any attachments that might contain viruses on any spam that does get through everything else. Whilst I'm highly unlikely to open any such attachments, it's good to have something that kills them before you could get anywhere near looking at an e-mail to determine if it's genuine.

NetProtect Plus - unable to turn on scheduled scan...

I have installed BT NetProtect Plus but am unable to set Scheduled Scanning. I click the "Turn on" button (which changes to "Turn Off") and set my schedule, click Apply, but when I return to the Home screen it still shows as Off and asks me to set it up. When I go to try again sure enough it's back to how it started (off). I've been around this circle several times now.
On demand scanning works fine.
I did a custom install omitting parental controls (no children!) and SiteAdvisor.
I'm running Windows 7 if that's relevant.
Any ideas?

Hi folks,
Sorry you are having a bit of hassle with this. I'll see what the story is and get it sorted for you so it does what it says on the tin.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

NetProtect Plus - empty white window

Hi, I've just installed BT NetProtect Plus on my three home machines. I followed the same default steps on all three. On two of the machines the McAfee icon in the task bar notification area do not respond and clicking on BT NetProtect Plus on the start menu opens up a empty white box the same size as the McAfee console. I have tried uninstalling the software, but I just get the same empty white box. Of three machines, two have identical builds and one of them works, but the other does not. Anyone any ideas? Thanks, Dave

Prior to installing BT Net Protect I presume you uninstalled any other antivirus you had installed other wise they will conflict with each other.
You may find the best way to fix BT Net Protect is to uninstall then reinstall BT Net Protect to get it working correctly.
There seems to be loads of problems with this product and my advice and that of many others on this forum would be to uninstall it and install another Antivirus product. There are various free ones such as Microsoft Security Essentials, AVG Anti Visus Free 2013 and Avast Free.
If you do want to uninstall BT Net Protect plus this link will tell you how to do it.
http://bt.custhelp.com/app/answers/detail/a_id/38369/~/how-to-remove-then-reinstall-bt-netprotect-pl...
You must use the clean up tool to ensure that you have removed all traces before trying to re install.

BT NetProtect Plus install fail.

Hello All,
I have been unable to get past DMSetup.exe in the setup routine. The Download Cannot Continue error message appears after running DMSetup. The PC originally had Avira Anti Virus installed but this was uninstalled prior to attempting to install Bt etc. I have had 6 failed installations on this PC this evening. The system has had the McAfee removal program run 3 times, registry cleaned and polished, system cleaned with Advanced System Care.
The package was installed on another PC of mine and is up and running without any dramas. I have the Panda Anti Virus running on my problem PC. Any help, thoughts or workrounds appreciated, if more info is required please ask for it.
I am now off to go up the wooden hill to blanket fair. I will check for comments on Friday afternoon or I may just hide under the duvet for a long time.
regards Phil
Solved!
Go to Solution.

Many thanks for the reply. I have run Advanced System Care, CCleeaner and McAfee cleaner. The last one to get rid of the incomplete installs, if any. I have the security and other settings for IE8 (Yahoo version) at default settings. I have tried installing with anti virus removed and Windows firewall disabled.
Current security programs running are, Windows Defender, Windows firewall and Avast Antivirus (free version). It is probably me being pig headed and wanting to have something paid for up and running. I have BT NetProtect Plus up and running on the 2 secondary PCs in the house.
System is a HP Pavilion A6632uk with Vista Premium fully updated. The only change from stock is a Radeon HD 4650 (GV-R4650-1G1) graphics card. It replaced the original graphic card which was well and truly banjaxed, yes I got the card replaced under warranty. That came with a faulty cooling fan assembly so I put the Radeon card back in. I have EMCO and Malwarebytes freeware programs installed which are scan on demand so should not be seen during installation by BT Netprotect Plus.
regards Phil

BT NetProtect Plus no option to install

I'm trying to get BT NetProtect Plus on my PC. I'm a customer with unlimited usage. However when I go to install it there is no option to download as it say 'Sorry you need to be a customer' then a note to say that I should check my broadband order!
I'm logged in on the main account but apparently I'm still not a customer?
Please can you resolve asap.
Thanks.

pandd wrote:
Are you going to this page to install http://www.productsandservices.bt.com/consumerProducts
Please explain "Microsoft Security Essentials" and why I can't get BT NetProtect Plus even as a BT customer.
If you are logging into bt.com and it still says you are not a broadband customer, then if you are a new customer, your account may not have been set up yet.
Have you contacted BT Broadband Help, to see what they say?
If you still cannot get anywhere, they you could try Live Chat here
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
Or the BT Care team forum moderators here
http://bt.custhelp.com/app/contact_email/c/4951
If you have a Windows PC, then Microsoft Security Essentials is provided free at this address
http://windows.microsoft.com/en-GB/windows/products/security-essentials
You can only have one piece of anti virus software installed on your computer.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Downloading & installing Netprotect Plus

Hi. Anyone out there able to help me download netprotectplus?
I transferred back to Bt in March and have been trying every few days since then to download netprotect plus.
So, I go to Internet explorer. Type in WWW.BT.com/netprotectplus/download. Then I'm asked for username and password - duly provided. Then I'm told BT option 1 cust blah blah blah please upgrade. That's when the fun starts...............................
I call BT and 'm led to believe that there's a problem with the order and that the team will mark it as closed and raise a new order etc. I should try again in 48 hrs. So I do and the same happens. Every 3 days I'm spending 2 and a half hrs trying to get this resolved.
Is it worth persevering or should I cut my losses and subscribe to a different security package.

Hi YipYap,
Hmm must be a problem with your account set up. I'll get this sorted out for you.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT NetProtect Plus - cannot get rid of desktop sho...

I had to reinstall BT NetProtect Plus. Now it puts a desktop shortcut (on the desktop) each time PC boots up, even if it has been previously deleted.
I cannot find a setting in the product to remove the icon, and a browse through the registry did not show any obvious setting to stop it being added.
Any one know of a way of getting rid of this?
Also... BT why do you insist on adding this, especially as it in the system tray.
(I run WINXP)
Solved!
Go to Solution.

Keith_Beddoe wrote:
That is a very old posting,
It certainly is
and DS does not monitor his subscriptions.
True, but I'm known for lurkin'
Would you like to ask the rest of the forum members?
McAfee rolled out an update a while back, you need the latest version installed, have a read - https://community.mcafee.com/docs/DOC-3361
This should sort out the BTNP version - open BTNP, navigate to update and select it.
Then after it's updated, simply try deleting the icon again.
Can't really give any more help as I've stopped using BTNP
-+-No longer a forum member-+-

BT Netprotect Plus stuck checking for updates

Managed to get BT NetProtect Plus installed, but now it is stuck on 0% and saying checking for updates.
Does anybody have any ideas on why or how to get it to update.
I have tried other Antivirus software and they update ok.

Hi Jimw,
Thanks for the post and welcome to the forum.
You can try an manually update Netprotect. Please see this link How often is BT NetProtect Plus updated?
Let me know if this problem continues.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Installed BT NetProtect Plus on a PC Being Upgrade...

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