Installed but speed nowhere near what was estimate...

Hi
Had infinity option 2 installed this morning engineer on time so good in that sense. However the estimated speed quote was 62mb down 17 up. However I am only actually getting 24mb down. It's a bug difference from what was quoted, I am about 200-250m from the cabinet.
Not sure what could be te issue

1. Best Effort Test: -provides background information. Download Speed 17.87 Mbps 0 Mbps 77.44 Mbps Max Achievable Speed Download speedachieved during the test was - 17.87 Mbps For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps . Additional Information: IP Profile for your line is - 77.44 Mbps 2. Upstream Test: -provides background information. Upload Speed 8.46 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 8.46Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. this is the results i am getting on a wired connection

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Random speeds, nowhere near ip profile.

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Travelusa wrote:
same here was getting great speeds
last few days naff speeds
results now
is this the norm give you great speed to start off then turn it down.
upload has always been great
it is the download that has dropped
Best Effort Test: -provides background information.
Download Speed
45.04 Mbps
0 Mbps
77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 45.04 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
15.81 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 15.81Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
I was very interested to see your upload throughput on the sync rate of 20 Mbps. I have only had Infinity Option 2 since February 28th and have never got an upload throughput higher than 10 Mbps on a sync rate of 20 Mbps. I have complained to BT Retail and they have sent me a "deadlock letter" about my upstream throughput so I am currently discussing this with the Ombudsman.
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Infinty 1 estimated speed nowhere near reality

Recently "upgraded" to Infinity 1 with download speed estimated at beteen 22Mb & 32Mb.
Actual speed between 4.5MB and 5MB. This is maximum we will get as advised by engineer on site visit after enquiry.
Do I have grounds to request a reduction in charge as this really isn't that much better than standard BB.
Okay, I live 1.5 miles from the cabinet but surely the estimated speeds should be a bit more accurate.

Take a look at my recent saga with an 'upgrade' to Infinity that not only didn't deliver the promised 13Mbps but was actually slower than the exisiting ADSL installation. I have been promised a contract termination & full refund after a number of weeks some toing & froing plus an engineer visiting & confirming what I had complained about on the day of installation.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/New-Infinity-installation-is-slower-than-AD...
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So I've got BT infinity 2 30mb/s. True, my download speed is 30mb/s. But my upload is 0.5mb/s. This is the same as my old internet which was 1mb/s. It hasn't changed! This is important as I host servers.
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legitimise_sailing wrote:
Presumably you want a higher upload? Can you find out your IP profile by running http://speedtest.btwholesale.com and doing the further diagnostics?
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Hi.
My estimated download speed is approx 17Mb (14.5Mb-19Mb Estimated download speed range), however for the last 6 months I've only ever been getting less than 10Mb. Its nowhere near what it used to be.
ADSL status as follows:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 18:59:59
Downstream:
12.31 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
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PPPoA
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G.992.5 Annex A
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Fast
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45145 / 55
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Loss of Power (Local/Remote):
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Upload Speed
0.91 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
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Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
My line is usually quite stable although I've had to reboot my HH3 twice over the last week.
Do you think there is a problem with my profile at all?
Also my latency type used to be "Interleaved" and now it is "Fast".
Cheers.

Thanks. I filled out the form, so will wait for the mods to contact me. For reference, here are the latest home hub stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
10 days, 13:00:14
Downstream:
12.31 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
12.0 dB / 6.5 dB
Line attenuation (Down/Up):
18.9 dB / 10.4 dB
Output power (Down/Up):
20.4 dBm / 11.2 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
313130 / 116
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
326171 / 45
Error Seconds (Local/Remote):
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Installed but speed nowhere near what was estimate...

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