Installed Creative Cloud plan for Photoshop customers but Photoshop CC reverting to trial

I've recently joined the 'Creative Cloud Plan for Photoshop Customers' & installation was fine. Photoshop CC has updated to the latest version too. However, quite often, when opening Photoshop CC I get a box open up with 'Photoshop CC Trial' stating I have 00 days remaining. I click on 'licence this software', sign in with my details & all is OK until it happens again.
I found this help page: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html but it doesn't seem relevant - there is an option to 'deactivate' under help with Photoshop CC.
Doesn't happen every time I open Photoshop CC but is rather frustrating. Any ideas?

Hello Les_Cornwell
Here is a help doc that might help your issue. http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.htm l
I would suggest to update your Creative Cloud applicaiton manager and to delete the OPM.DB file outlined int his doc http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html and then log in to the Creative Cloud app manager.
Here is a link to the latest Creative Cloud application manager if you have not updated yet. https://creative.adobe.com/products/creative-cloud
Make sure that you are ruing the software as an administrator on your computer.
If you find that this resolves your issue or was helpful, could you please take a moment to come back to this discussion and mark the post as helpful. Doing so greatly benefits your fellow users
Let me know if you are still having problems
Thanks
Scott

Similar Messages

  • Understanding the Creative Cloud Plans for a first-time photoshop user

    I've never had photoshop before and I downloaded just the free 30-day trial. Then I purchased the Creative Cloud Photography plan (the one that's 9.99 a month). But I need help understanding what this offer me, because in the description this seemed to offer Photoshop and Lightroom, but I don't see an option to install those apps on my creative cloud.
    If I'm a first time user do I have to buy the creative cloud complete in order to have access to Photoshop and Lightroom?

    Here's a screenshot of what I've got right now. The apps are just saying try, not install. Do I need to purchase the products themselves and the CC is just access to the cloud?

  • Downgrade from Creative Cloud complete plan - annual to Creative Cloud plan for Photoshop customers

    How do I downgrade from the Creative Cloud complete plan to theannual to Creative Cloud plan for Photoshop customers

    Hi Bev
    All sorted. Many thanks for your help.
    Karen
    Date: Wed, 18 Sep 2013 06:10:40 -0700
    From: [email protected]
    To:
    Subject: https://forums.adobe.com/Adobe Creative Cloud Downgrade from Creative Cloud complete plan — annual to Creative Cloud plan for Photoshop customers
        Re: Downgrade from Creative Cloud complete plan — annual to Creative Cloud plan for Photoshop customers
        created by Beverley Gray in Adobe Creative Cloud - View the full discussion
    Hi Karen
    I've cancelled your complete membership so you can sign up for the new program: https://creative.adobe.com/#plans/offer/photoshop+lightroom
    Thanks
    Bev
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5692393#5692393
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5692393#5692393
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5692393#5692393. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • How do I install Creative Cloud programs for others?

    Users in my network are not allowed to install or update software.  How do I install Creative Cloud programs for them?  They are also not allowed to have Adobe IDs.  This is all to be done by Network Administrators, like me.

    You would use CC for Teams, but install it via deployment tools. Still, you're gonne need Adobe IDs for every memaber of the team. There's no way around that part, even if you manage them yourself.
    Mylenium

  • I have downloaded/paid fora plug in from adobe site  (cracked backgrounds) it told me ti install creative Cloud which i have done but i cannot install the plug in into lightroom5  via plug in manger to use the backgrounds...please help as this is the firs

    Ihave downloaded/paid for a plug in from adobe site (cracked backgrounds) it told me ti install Creative Cloud which i have done it shows the plug in on there as downloaded but i cannot install it into lightroom 5 to use? i have tried the plug in manger but it says cannot install plug in..also downloaded the Adobe extension manager cc but that does not add either....Please help first time i ave tried to install a plug in !!!!!! Lucy

    Dear Lucy
    Please remember to unzip the file from your Downloads folder in order to load them into Lightroom.
    What is the error in Lightroom?
    Did you read the 'Where to Find it' section?
    Thanks,
    Krystal - Add-ons team

  • I am trying to install Creative Cloud app for Desktop and it's shutting down

    Trying to install the  Creative Cloud app for Desktop but every time I try the Adobe Application Manager shuts itself every time.  I have OS X Yosemite 10.10.1
    If it is automatically installed, where do I find it? I don’t think it has installed because the Application Manager shuts itself so fast every time.

    Hi Jeff,
    Thanks for your reply.
    I went into Applications> Utilities but there is no Adobe Installers folder or icon there for me to do anything with. I went back to my Adobe account front page and tried to download Illustrator again seeing as it hasn’t installed but when Application Manager tries to open (the little spinning icon) it spins about 3 times before I get a pop up saying that Adobe Application Manager has failed to open. This happens every time I attempt to download Illustrator. Any other options for what might be the issue?
    Thanks again!

  • Failure to install Creative Cloud Master for Windows

    Hi all,
    I am using an Enterprise Creative Cloud and have packaged the Adobe CC Master for Windows.
    I have followed the rules of installation by installing Acrobat XI first.
    Upon installation of Acrobat, I proceeded to install Creative Cloud by going to the Build folder and install the Setup.exe by running as an Administrator. I have also disabled my anti-virus scanner as well. It starts to scan my harddisk and there is a progress bar that displays. Mid-way down the installation process, it just stops installing and it immediately uninstalls by displaying the progress-bar back to the start.
    Why is this so? I understandthat by having an Entreprise account does not need you to go by the normal way of going to the Creative Cloud Manager to download and have a password to type in right?
    Can anyone help me?
    Thanks!

    Hi Romit Sinha,
    Thanks for your prompt response.
    For some strange reasons, after I restarted my computer, disabled my anti-virus again and run the setup.exe using the administrator rights, it manages to install the CC apps within the build folder.
    However, may I know how do I install both Edge Reflow and Edge Code? As I am using an enterprise edition, I don't see these 2 products within the Build or Exclusions folder. Must I log in to the Creative Cloud (using my Adobe ID and password) to download them?
    If I log-in using my adobe account, will Adobe start charging me which will be ludicrous as I already have an enterprise edition.
    What gives?
    Thanks and Regards

  • Change from photography annual plan to complete creative cloud plan for student

    Hello,
    I have now a membership with the "Creative Cloud Photography annual plan" since last november. I would like to change my membership for the complete suite of Creative Cloud annual plan for students. My payment is due for next March 8th. How can I switch my program ?
    Thank you !

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Creative Cloud Eligibility for CS customers

    Hi there!
    So I recently purchased Adobe Design and Web Premium CS6 MAC UE on October 2012, however when I want to purchase Creative Cloud under the existing CS Customer discount (of $30/month), it states I am not eligable.  Is there a reason for this?  I even gave in my serial number, and that didn't allow me to purchase it as well.

    Hi KumariPhoto,
    Welcome to Adobe Forum,
    The serial registered under the E-mail ID provided in forum has Design & web Premium CS6 for Education.
    Education version are not eligible for promotional offer, please the terms & condition option to verify it.
    Regards,
    Rajshree

  • Re: Downgrade from Creative Cloud complete plan - annual to Creative Cloud plan for Photoshop customers

    Hi Bev,
    Since I am downgraded successfully to Photographers Program, each day I get this message when starting up Photoshop for the first time, counting the remaining days down. My internet connection is working, so what is wrong here? How can I get rid of this message, what should I do that the membership is regarded is OK?
    Regards,
    Andreas

    Hi Andreas
    If you sign out of the Photoshop app (Help>Sign out), close it, relaunch and sign in again with your Adobe ID this will associate your ID with the new membership.
    Please get back to me if you still have issues.
    Kind regards
    Bev

  • I installed Creative Cloud, but it seems to have problems. Apps don't load

    So I just installed Creative Cloud on my macbook.. but it never seems to work. It keeps loading whenever i want to go to ''apps".
    Sometimes, I'm not even able to open the application itself.
    Anyone having the same problem? Or is there anything I can do about it?

    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I already have creative cloud Photography plan and just want to add dreamweaver, is this possible?  Alternatively, I have tried purchasing the Complete - For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

    I already have creative cloud Photography plan and just want to add dreamweaver, is this possible?  Alternatively, I have tried purchasing the Complete — For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

    yes.
    contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

  • Hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

    hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

    Hi Dima,
    Please refer to the help documents below:
    Troubleshoot Creative Cloud download and install issues
    Error downloading, installing, or updating Creative Cloud applications
    Regards,
    Sheena

  • I installed creative cloud photoshop, bridge and premiere pro. All start except for premiere pro. It cant be clicked from creative cloud control panel. Only removed

    Plz help

    Nope..
    It states as installed, But NOT in program files Adobe directory
    Verstuurd vanaf mijn iPad
    Op 9 feb. 2015 om 22:48 heeft Jeff A Wright <[email protected]<mailto:[email protected]>> het volgende geschreven:
    I installed creative cloud photoshop, bridge and premiere pro. All start except for premiere pro. It cant be clicked from creative cloud control panel. Only removed
    created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/7178713#7178713>

  • I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESK

    I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESKTOP APP OR EVEN SOLUTION OF RUN OF IMSLIBREPLACER  IM STIILL NOT ABLE TO LOGIN TO MY CREATIVE CLOUD FOR DEKTOP APP . PLEASE HELP ME AS I NEED TO GET IN AND EXPLORE MORE OF MY DOWNLOADED S/W
    I HAVE TRIED ALL POSSIBLE SOLUTION BUT AM AMAZED HOW THIS IS HAPPENING TO ME.
    PLEASE PLEASE HELP ME .Creative Cloud Connection

    Hi Alfred,
    I would like to know the exact error message when you sign in, in the meanwhile please try the following steps assuming its Windows, let me know if its a MAC:
    1) Go to Start button>> Control panel>> Uninstall a program.
    2) Check if you see Browser safeguard there, if yes then uninstall it.
    3) Open Internet explorer>> Tools>> Internet options>> Connections>> Lan Settings>> and it should be like this.
    -Ankit

Maybe you are looking for

  • Consistent and very noticable tweeting noise

    hey there's a very noticeable/annoying tweeting noise coming from my mac mini (intel core solo/leopard). the only way to describe it is like a couple of mice/birds trapped inside. it's been there a number of months. it starts after about half an hour

  • Regarding configaration of codes

    If a company is having 2 company codes in 2 diff countries and maintaining 2 diff fisical yrs (India, US), when indian country is going to prepare Consolidated balance sheet in March, how can we receive data from US company code? How it is configured

  • My website is getting redirected by seektoexplore on Firefox

    It only happens in Firefox on Windows PC. I've cleared cache and cookies, contacted tech support. We can't figure out where the cause is. Firefox Mac doesn't have this problem. When you go to my website, it will either send you to httpsget.com or see

  • Problem with Dock after 10.8.3 Upgrade

    After upgrading to 10.8.3 I can't put new apps on my dock or remove old ones. The next time I log on all changes are gone. Any ideas?

  • Adobe Photoshop CS5 and Java Runtime

    Adobe Photoshop CS 5 isn't working in Lion. It's telling me that I need to install a Java runtime update but won't because it's saying that I'm not connected to the internet when I am.