Installed Desktop Redirector by mistake

I purchased my phone and service from one of the national cell phone services.  I have had a few little problems that they have helped me fix, but I installed the Desktop software that came with my phone and selected the Redirector.  I am now told that I should have installed Internet Services and not the Redirector.  I have removed the desktop software using Add/Remove Programs in Control Panel and reinstalled.  However I am still getting the redirector emails like this
This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.
BEGINETP 349
AatgeUEAAAAAIBAIMzA0MTk3QUIgEmtyZmFybUB2ZXJpem9uLm5ldADbCplyUAVDTUlNRQNA
gICAgiIAADBDNjE5NTJCRitHKzEAgQUjiyOGolbGndgUtPgZ4AAZES+ZYcRJrX+voLI6ZA09
wI9Y5CBAbIP6H6XMggDD0Ah5w9H4tgHFPvIY27edR5+QYx0i3n/nYmRe7zcowdDrSEkaoL+K
Being a novice what did I do wrong and what do I need to do to fix it?
Thanks
Solved!
Go to Solution.

Greetings, and welcome to the BlackBerry.com Support Forums.
Step 1: You have installed Desktop Manager using the 'Desktop Redirector' option.
If you're not using Redirector, you should uninstall Desktop Manager and then reinstall it using the BlackBerry Internet Service option.
Step 2: On your device, go to: Options > Advanced > Service Book, and delete all service books for [Desktop]
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • How to install desktop redirector

    Ok I'm lost here, I've tried it on several PCs, same results - I never get prompted to install the Desktop Redirector for Outlook.
    I followed these instructions -
    http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB16236&slic...
    Step 9 never comes up. I selected 'work' - selected 'Outlook' then it bypasses step 9 and goes right to the final step. What am I doing wrong here?
    Solved!
    Go to Solution.

    Nevermind....apparently even thought the step never came up it was installed in the background.

  • Attachments with Desktop Redirector

    I am a new Curve user and have a question.  I am using the Desktop Redirector and I cannot view attachments.  From what I have read, it appears I cannot do this.  Can someone confirm?  Are there any alternatives?  We have a very small business with an Exchange 2003 server and one BB user.
    Thanks

    You should be able to view whether or not you're using BIS or BES.
    On a BES the BlackBerry Attachment Service should already be installed and running.
    Using BIS, just make sure the BlackBerry Attachment Service is installed. Check under Options | Advanced Options | Applications. If you don't see it listed, then you just have to install it when loading the device software.
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • How do I change to BB Desktop REdirector option?

    When I first setup my BB, I don't think I chose the BB Desktop Redirector Option.  How can I change to this option now?

    Uninstall the desktop software, then re-install and choose Redirector.

  • Receiving network@et​p messages using Desktop Redirector

    A user of mine is receiving numerious network@etp messages in her Outlook Inbox. She uses the Desktop Redirector NOT the Blackberry Internet Service. This worked flawlessly for several months until now. Besides the BB messages in Outlook she is also receiving duplicate messages on her BB. Please advise!

    Hi and welcome to the forums!
    You have desktop manager installed incorrectly.
    Here is a fix: KB04254 Network@etp email
    Thanks,
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Desktop Redirector Not Contacting Phone

    Hi all, first I want to apologize if this has been covered before.  New to the boards, and I wasn't able to find anything similar that had a solution.
    With that out of the way: My boss's Desktop Redirector isn't working properly anymore with his 8330 phone.  It used to work, from what i've been told, until recently.  Oddly, *some* emails from his Exchange account are still getting to his phone, but not all of them.  There doesn't seem to be a pattern to what gets sent and what doesn't, either.  For instance, some things marked as spam by our filter get through, while some spam doesn't.  Same with emails not marked as spam, and emails that come from our domain.  I also tried to send emails from his phone (something I don't think he does)  using his Exchange account, and it did not go through.
    Also, the Redirector says the last time it made contact with the phone was almost 18 days ago, and all emails are added to the "pending" number and stay there, whether or not they are one of the ones that gets through.
    All the settings appear to be correct in Desktop Manager.  I uninstalled the older (4.-something) version of Desktop Manager and Redirector and installed the latest version on Blackberry's website.  Same problems. 
    Thank you in advance for any help you can give me.  I'm sorry if I left something important out.  This has just kind of been relegated to me because I maintain our Windows-based systems, so I must know everything electronic.  Please let me know if there's anything else you need to know.

    Its the exact same BB, same PIN.  I have spent the last 20 minutes on the phone with tmobile - tried changing the fowarding address in regedit to my email (@tmo.blackberry.net), tried new service books, tried couple of other items - now being transferred to RIM as they are stumped.

  • How do you install desktop 2 and desktop 3 using Mavericks

    There is no plus sign to install desktop 2 and 3.
    Does anyone know how to do this?

    Run Mission Control. Slide cursor to the upper right.

  • Cannot install Desktop Software

    Hello,
    I just bought a blackberry 9700. I cannot install desktop software on my computer!!!
    I receive a “DEP – (Data Execution Prevention) error.” And then, automatically close.
    I use Windows Xp.
    Anyone can help me??
    Thanks

    Hi,
        Try running the software CD first then take the CD out and reboot your computer
    after reinsert the CD and restart installing again
    It should work then.....

  • Does installing Desktop Experience on Windows Server 2008 R2 SP1 slow down the server / increase processor usage?

    Hello.
    I'm running a tekkit classic (Minecraft) Server on a dedicated server I got from OVH, Im just wondering - Im currently using ClamAV for an antivirus, But I would like windows defender.
    Im wondering if installing Desktop Experience on my dedi would increase processor usage or slow down the dedi even slightly.
    System Specs:
    RAM: 32GB DDR3 ECC 1600MHz
    CPU: Intel Xeon E3-1245v2
    HDD: 2x2TB SATA (Both used, specified as different drives)
    OS: Windows Server 2008 R2 SP1
    Theres only 1 indev tekkit server currently running on there, Im getting 0-5% processor usage. I may be setting up more modpack servers  - but im wondering if installing desktop experience would increase the processor usage or slow the dedi down.
    Thanks.
    Joseph

    Hi Joseph,
    This is the forum for Microsoft BizTalk Server, you've asked your question in the wrong forum.
    I suggest posting your question in the Windows Server forum
    http://social.msdn.microsoft.com/Forums/en-US/home#forum=winserver2008appcompatabilityandcertification&filter=alltypes&sort=lastpostdesc&content=Search
    Glenn Colpaert - MCTS BizTalk Server - Blog : http://blog.codit.eu

  • Error installing Desktop software on Windows XP Profesional

    Hi,
    I got an error when trying to install Blackberry Desktop Software 6.0 on my Laptop. The message said that the application was not a valid Win32 application.
    Is there any solution to the problem?
    Please help.
    Regards
    Sarel

    Hi and welcome to the forums!
    Without knowing the following information It is impossible to give you any meaningful advice.
    We need:
     1) What model PC and what OS (specify 32 or 64 bit and service pack rev. )
     2) What version of Blackberry desktop manager is installed.
     I have attached some links to help you find and provide this information.
     Let us know how it goes!
     Thanks,
    Bifocals
      How to perform a clean uninstall of the BlackBerry Desktop Software
    Downloading the most recent versions of BlackBerry Device Software and BlackBerry Desktop Manager
    How to install desktop manager 6.0 (video attached)   
    How to find the installation log files for BlackBerry Desktop Software
    How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a W...
    How to turn on BlackBerry Desktop Manager connection logging
    User Guide - BlackBerry Desktop Software
    6.0.0
    HTML PDF
    Release Notes - BlackBerry Desktop Software
    6.0.0
    PDF
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Installing Desktop Application fails

    Hi,
    Interesting web app. Very clean interface. Good functionality.
    I tried the "Install Desktop App" link. It prompts that it needs to download Adobe Air and then after the progress bar is done it reports that an error was found while downloading and asks if I'd to retry. Every retry ends the same. Any ideas as to whats up?
    For the record I'm running Ubuntu 10.04 64-bit and Chrome...

    I have a similar problem. Tried most of the things from other posts about this issue.
    I have a script and I will be working on it somewhere where I'm not sure I have internet. So I really need the desktop application.
    I can't post a screencap of the error I get after trying to install. because it's in dutch and I don't think anybody  would be able to use it
    however. it does say error 2032.
    I read some information about this error on http://www.judahfrangipane.com/blog/2007/02/15/error-2032-stream-error/
    But if I understand it correctly, it's an error on the server itself?
    Thnkas in advance for any help.
    here is a log:
    [2011-06-18:17:22:21] Application Installer begin with version 2.7.0.19480 on Windows Vista x86
    [2011-06-18:17:22:21] Commandline is: -playerVersion=10,1,85,3 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.AdobeStory 4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 adobe.com:air0.21453008381649852 onApplicationVersion
    [2011-06-18:17:22:21] Installed runtime (2.7.0.19480) located at c:\Program Files\Common Files\Adobe AIR
    [2011-06-18:17:22:21] Application Installer end with exit code 0
    [2011-06-18:17:22:23] Application Installer begin with version 2.7.0.19480 on Windows Vista x86
    [2011-06-18:17:22:23] Commandline is: -playerVersion=10,1,85,3 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url https://story.adobe.com//AIR/AdobeStory.air
    [2011-06-18:17:22:23] Installed runtime (2.7.0.19480) located at c:\Program Files\Common Files\Adobe AIR
    [2011-06-18:17:22:24] Begin air file download from https://story.adobe.com//AIR/AdobeStory.air
    [2011-06-18:17:22:24] Download destination is C:\Users\mrfart\AppData\Local\Temp\fla8120.tmp
    [2011-06-18:17:22:56] Download failure: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
    [2011-06-18:17:23:04] Application Installer end with exit code 7
    [2011-06-18:17:31:09] Application Installer begin with version 2.7.0.19480 on Windows Vista x86
    [2011-06-18:17:31:09] Commandline is: -playerVersion=10,1,52,14 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.AdobeStory 4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 adobe.com:air0.6251577925868332 onApplicationVersion
    [2011-06-18:17:31:09] Installed runtime (2.7.0.19480) located at c:\Program Files\Common Files\Adobe AIR
    [2011-06-18:17:31:09] Application Installer end with exit code 0
    [2011-06-18:17:31:12] Application Installer begin with version 2.7.0.19480 on Windows Vista x86
    [2011-06-18:17:31:12] Commandline is: -playerVersion=10,1,52,14 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url https://story.adobe.com//AIR/AdobeStory.air
    [2011-06-18:17:31:12] Installed runtime (2.7.0.19480) located at c:\Program Files\Common Files\Adobe AIR
    [2011-06-18:17:31:12] Begin air file download from https://story.adobe.com//AIR/AdobeStory.air
    [2011-06-18:17:31:12] Download destination is C:\Users\mrfart\AppData\Local\Temp\fla90BA.tmp
    [2011-06-18:17:31:19] Download failure: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
    [2011-06-18:17:31:24] Application Installer end with exit code 7

  • Problem with Desktop redirector forwarding messages

    In my office 5 of us use the desktop redirector , and it stopped working last Saturday so I fairly sure the problem is with our SPAM filtering or exchange etc the problem is everyone I talk to seems clueless,
    In out look I see all the BB messages now have the subject as Spam: Spam: RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2 , from [email protected] , and I can still send messages from blackberry, so any suggestions as to how I track down what is responsible for identifying these messages as spam ?
    Thanks

    Hi rosspce and welcome to the BlackBerry Support Community Forums!
    The altered subject line is what's causing your problem.  The BlackBerry Desktop Redirector looks for the specific subject line of RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2, so when "Spam" is added to the subject line, it is not recognized and thus not processed.
    It is typical of some spam filters to alter the subject line to make for easy filtering of messages.  You would have to consult whoever is administering the spam filter and make sure these messages are not marked as spam.
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Log out problem in all installed desktops

    Hello, my name is Surf Bluecrab.
    I have many distro on my system but I am new to Arch.
    I have installed a month ago the "Bridge Linux" distro and I really like it.  So far this is the one I am having the most fun with and software available
    thru the AUR is quite recent and I am now becoming comfortable with PACMAN, PACAUR and Octopi.
    I have decided that Arch will become my main OS alongside a well configured and stable Fedora that can always be used for system rescue and stuffs.
    I have a question and a problem I would like to ask the community:
    1- I was wondering if a system installed from Bridge would be considered "Vanilla Arch" and if I would be allowed to join the Arch community?
    2- I have installed all popular desktops and compiled thru PACAUR some least popular ones.  After a full system upgrade and desinstaling a non working 'Equinox Desktop' I have noticed a problem I cannot solve that happend in ALL my installed desktop:
    I cannot fully logout. For example in KDE, if I logout, all windows and background shutdown but the mouse pointer keep moving forever never returning to lxdm ( the installed login manager that I prefer ).  The funny thing is the same thing happens in MATE, XFCE, LXDE.  The only way to fully log out is for me to log into console and kill lxdm-binary to automatically return to the graphical login.  I am unsure if the problem is related to lxdm or something else.  If anyone got an idea where I should look to try to fix this I would appreciate.
    Well thats it for now, I havent read all the faq and rules yet so please be patient with me, I whould sincerly like to join this community, after playing with this distro for a month and learning a few things I have realised how much more tweaking fun Arch is compared to the others.
    Thank you for readin.
    PS : I am also shopping for a Raspberry Pi, I havent decided if I'll go with Raspbian or Arch arm.
    Last edited by surf.bluecrab (2014-04-19 14:15:31)

    First, Welcome to the Arch Linux Community.  You are in
    But, as you seem to be aware, Bridge Linux is not Arch Linux.  It is similar, but there are differences.  Unfortunately, it is not we who are cognizant of what are those differences.  The experts there are the people of Bridge itself.  We will ask you to take support questions to them.  We do that because our charter is to provide these forums as a resource to support Arch Linux.  We do not want to allow confusion to be introduced by dealing with special cases to handle non-Arch distributions.   In your case of not being able to log out, we cannot help you.  The issue may, or may not be caused by the differences in Bridge.  We are not going to be exploring those differences here.
    As to your first question, " if a system installed from Bridge would be considered 'Vanilla Arch' ".  If you mean, I installed Bridge, is it vanilla Arch, no.  If, on the other hand, you mean this article on installing Arch Linux from an existing Linux distribution (In your case Bridge), yes that is a means of installing a true Vanilla Arch.
    I will leave this open for now in the spirit of welcoming you to the Arch Community (even if you are not running Arch just yet )

  • Installing Desktop-Experience on CloudServices WorkerRole with osFamily=3

    I have a startup task that runs elevated for a worker role:
        <Startup>
          <Task executionContext="elevated" taskType="background" commandLine="startup.bat" />   
    </Startup>
    I have tried a variety of things but am left wanting:
    powershell -command "Set-ExecutionPolicy Unrestricted" >> transcript.txt 2>&1
    powershell -command "Install-WindowsFeature -Name Desktop-Experience -Restart" >> transcript.txt 2>&1
    Another attempt:
    REM : Install desktop experience if havent already
    IF EXIST "step1done.txt" (
    ECHO Already installed desktop experience so moving on >> transcript.txt
    ) ELSE (
    ECHO ran desktopexperience install > step1done.txt
    powershell -ExecutionPolicy Unrestricted -command "Install-WindowsFeature -Name Desktop-Experience" >> transcript.txt 2>&1
    GOTO RestartForDesktopExperience
    ... OTHER SETUP STEPS ...
    EXIT /b 0
    :RestartForDesktopExperience
    powershell -ExecutionPolicy Unrestricted -command "Restart-Computer" >> transcript.txt 2>&1
    I have tried a variety of other things as well, but nothing seems to work. I would appreciate any thoughts?
    Note: I am using osFamily=3 which is Server 2012 and therefore this link does not work for me: http://social.msdn.microsoft.com/Forums/en-US/8852425b-7253-4552-96c7-b26703f95521/action?threadDisplayName=install-desktop-experience-programmatically

    Hi,
    I test this powershell command line on my Server 2012 azure VM, the Desktop Experience install successful, so, maybe there is something wrong with the function that use a PowerShell Script as a Startup Task, please have a look at below document.
    #http://msdn.microsoft.com/en-us/library/azure/jj130675.aspx
    Best Regards,
    Jambor
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • DroidX version of Blackberry Desktop Redirector

    Does the DriodX offer software similar to Blackberry's Desktop redirector.  My employer prohibits direct exchange server connections for gathering Outlook email, but does permit Redirector to act as a fowarding service.

    Have you searched the Android Market place? There could be an application that you could download from the Android Application Market. Keep in mind since it's a 3rd party application it's not supported by Verizon Wireless.
    Hope this helps!

Maybe you are looking for

  • Different Page Sizes within the same document - Printing

    I am having trouble printing a document which contains pages of different sizes (using Adobe Professional 7.0): i.e. The first 10 pages are 8.5" x 11", the next few pages are 11" x 17" and the last few pages are 8.5" x 11" The printer only spits ever

  • Google UK in search bar

    Hey I'm from the UK and I find it annoying that it searches google US in safari so if i type something in and wanna go to products it jsut goes to US shops and i have to go to google uk or manually change it in the adress bar. . . SO is there any way

  • Photoshop Elements 12: shared technologies error

    Purchased Photoshop 12 upgrade, download stopped at at Shared Technologies. Tried Adobe fixes, but don't understand.

  • Why is my itunes app not working

    my itunes app is no longer working

  • Error in methode main

    hello, i'm learning java with java with bluej. at the end of the book we learn how to start a game without any other program. but it won't work. my methode main:     public static void main(String[] args)         Game game = new Game();         game.