Installed Flash 10.2 and can no longer play Flip vidoes on Flipshare

Hi, I'm looking for some help please as have got very frustrated and wasted far too much time on this! Thanks!
I yesterday installed Flash 10.2 (specifically 10.2.159.1) and now can no longer play Flip videos on Flipshare. I had no problem with this on my previous Flash version (10.1 something I think), and also I don't seem to have issues with videos on other sites eg YouTube, BBC etc.
I am no expert but have tried everything I can think of. Have uninstalled and reinstalled (several times), have tried in Firefox (same problem), upgraded to IE9 from 8 (same problem), did a full Windows update for Windows 7 (same problem), added the site flipshare.com to my safe list (same problem), checked the Add On in Tools (it is apparently installed and Enabled). I am now out of ideas and would very much appreciate some help!
What makes this doubly frustrating is that I only installed 10.2 in the first place because I was trying to help my mum to install it over the phone so SHE could view Flip videos of our small baby (her first grandchild). She is on Vista and probably had a v old version of Flash which I thought was causing her problem (she could view them OK up to about a week or so ago), but now neither of us can play them!
Any help or ideas very much apprecited!
Thanks!!!
Lep 533

Many thanks indeed for trying to help!
Yes that is the right site, it's a site where you view videos shared by people with a certain type of video camera (a Flip).
Yes I can see the Flash animation on the login page fine, how odd ...
And yes when I right click a video that has been shared with me I can see settings and global settings (and in fact went in there to disable hardware acceleration, but when I did it made no difference). In fact I can see the first frame of the video and it also shows the video's correct length in minutes, but when you press play the screen goes blank and nothing happens. As I think I mentioned, before I installed 10.2 I could play the same videos from this site with no problem ...
Thanks very much again for replying, hope you can help further!
Lep 533

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