Installed HP UEFI Support Environment, now no option to boot from CD/DVD when pressing F9 on bootup

I have an HP ENVY TouchSmart 17-j153cl 17.3" Touchscreen Notebook
Product Name: HP Envy TS 17 Notebook PC
Product Number: F9M09UAR ABA
Operating System: Windows 8.1
I stupidly installed...
HP UEFI Support Environment - sp63599
...withou knowing what it does.
Now when I hit F9 to change boot order on bootup, I no longer have the option to boot from CD/DVD. The only two options available are to boot from OS boot manager or boot from efi file.
How can I uninstall sp63599 so I can boot from CD/DVD again?
If I select Legacy Boot in the BIOS it says I will not be able to start my operating system.
If all this means is that I will have to reinstall Windows from CD/DVD, then I can live with that.
What should I do to get the option of booting from CD/DVD back?

I figured it out.
EUFI only displays the CD/DVD boot option if you have an EUFI-bootable disk in the drive.
When there is no disk or a Linux boot disk in the drive the CD/DVD boot option does not show up.
When there is a WIndows 8.1 installation disk in the drive, the CD/DVD boot option shows up.
In the old-style BIOS the CD/DVD drive showed up whether there was a bootable disk in it or not.

Similar Messages

  • Win 7 pro installed on hp touchsmart 320-1030, the machine cannot boot from installation DVD. Assist

    I have installed Win 7 professional on hp touchsmart 320-1030 with an OEM DVD to overwrite Win 7 premium  preinstalled from factory.
    I want to reboot the machine with the same DVD after completing the installation, to test for possibility of reimage in case of crash. Although in bios, I specify cd\dvd as firts boot media,  the machine cannot boot from installation DVD.  I have 20 machines that behave this way. Can anyone assist?
    Note: I had to delete all partitions on the PC before doing a fresh installation of Win 7 pro as Premium can not joing domain.

    Hello,
    So, you installed Window 7 Pro with a DVD, you boot with it to install the O.S, and now it does not work?
    Have you tried to load the BIOS default values or even updating the BIOS?
    If it had work before, cant understand why it does not work now...
    Let me know.
    Thanks,
    I work for HP! Please remember to provide and if this helped click ON

  • Unable to instal Diagnostic - Tools : HP (UEFI) Support Environment

    I've bought Hp probook 4540s recently and formatted H.D.D throughout and made four partitions one primary and three others logical but after  os (win7 64bit) installation,I tried to install HP (UEFI) Support Environment (located at :http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&...  diagnostic ) and faced the following message:
    Main drive already have four partition additional partition cannot be created
    There is a problem with this windows installer package
    A program run as part of the setup did not finish as expected contact your support …
    Now I'm baffled as to what happend and don't know what it means and how to solve this issue.

    I regret buying hp probook 4540s laptop, it's the worst I've ever had.

  • HP UEFI Support Environment or HP Unified Extensible Firmware Interface (UEFI) Support Environment

    Got a question. I have a HP 2000-2b19wm laptop. I bought this system. It came with Windows 8. After I got it I completely got rid of Windows 8 and IMHO upgraded to Windows 7 Ultimate. I deleted all partitions and let 7 configure the hard drive the way it wanted, got the drivers and so on and so forth. (not worried about warrenty, I can handel most hardware repairs and software fixes).
    I looked to see if there was a new BIOS available and there was, However I also noticed that there are two things called HP UEFI Support Environment and HP Unified Extensible Firmware Interface (UEFI) Support Environment. I know they have to do with Diagnostics and recovering from a bad BIOS flash.
    The question is this. Do I install HP UEFI Support Environment or HP Unified Extensible Firmware Interface (UEFI) Support Environment?
    Thank you.
    This question was solved.
    View Solution.

    Hi @bfldworker ,
    Thank you for your query.
    The UEFI is  preinstalled on your notebook.  It does not reside on the hard drive, so when you formatted and installed Windows 7, it should not have affected it.
    HP PC Hardware Diagnostics
    If you would like to verify this press the F2 key apporximately once every second on startup ( before Windows loads) and it should present you with the menu.
    I hope this has answered your concerns.
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • HT201372 yea...so now how do i boot from that?

    i've read up on how to create an install media for yosemite, and now i want to boot from that, and everywhere i go they tell me how to create the install media but not how to boot from it.
    anyone got a suggestion?

    To select the newly created disk as the startup disk:
    Restart the Mac and hold the option key down, select the new disk.
    or
    System Preferences > Startup Disk, select the  new disk..

  • I have a Mac Pro with four hard drives. I currently have Lion installed on one hard drive. I want to have the option to boot from either Lion or Snow Leopard. How can I do this?

    I have a Mac Pro with four hard drives. I currently have Lion installed on one hard drive. I want to have the option to boot from either Lion or Snow Leopard. How can I do this?

    It's best to install Snow Leopard on one of the three remain drives without an Operating System.
    You can then install the applications you need from the original media. Create a User Account using Setup Assistant.
    Do you want to migrate User Accounts from the OSX LIon boot drive, or are you keeping the User Accounts separate?
    Dual-booting just requires holding the option key during startup and selecting either Lion or Snow Leopard.

  • My apps are not being updated when pressing the update all button. It just says installing and no update is being done., my apps are not being updated when pressing the update all button. It just says installing and no update is being done.

    my apps are not being updated when pressing the update all button. It just says installing and no update is being done., my apps are not being updated when pressing the update all button. It just says installing and no update is being done.

    Must be serious because you have stated the problem 4 times now.
    Here are a number of things that you can try and maybe one of them will help.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
    If that doesn't work - sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
    You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
    You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
    You can also try going to the App Store, find an app that needs an update, tap on the app icon to bring up the description page, then tap on install that way, rather than using the Update option from the app updates screen.
    And ... You can always install the updates in iTunes on your computer and then sync them to the iPad.

  • I have never set a firmware password on my macbook pro, but when I hold down option to boot from a different drive, I get a lock, and have no idea what the password is..?

    I have never set a firmware password on mymacbook pro, but when I hold down option to boot from a different drive, I geta lock, and have no idea what the password is, i am the first owner of my mac so its impossible that someone else has set the password, i have only noticed this becuae i made a bootcamp partition and installed windows onto the machine, after the installation... i shut down the comptuer and continued to use os x, days later i tried to boot into the boot camp partition again by holding down the option key on boot, but i got a window asking me for a firmware password that i have no idea of! please help me!
    will

    Hi macbookprowilliam, I have the SAME problem, that grey lock just appeared trolling me. I dunno the password and I wan't to sell this macbook! I need the password. Maybe it's a new malware! I don't even know how to set a firmware password and I am the only user on this computer too! I have a thread about that too: https://discussions.apple.com/thread/3926399?start=0&tstart=0
    So, did you fix it or got around it? Please reply! I am desperate.
    Thank you

  • Problem: installed new hard drive but can´t boot from leopard dvd

    So I just installed a new hard drive in my ibook G4. At first I started up the computer using the leopard DVD I had purchased. Got to Disk Utility and after a few seconds in the spin wheel came up and froze. So, I shut the computer down and when I tried to boot it again from the DVD I wouldn´t even reach the apple screen. Tried it a few times unsuccessfully.
    As an alternative I just tried booting the comptuer using the original CD and it did read it.
    I am currently at the installer page but I am concern about installing the old CD as I really would like to run the leopard dvd 10.5.
    Is it that my ibook g4 can´t be booted from leopard dvd?
    Please advise. thanks!!

    OK, so I decided to leave my computer resting all night and give it a new try this morning.
    This morning I was able to boot from the Leopard DVD, so I don´t really think it is a problem with my superdrive. Started to format at 32 minutes to complete. Then towards the 10th minute the spinning wheel appeared, I heard the fan running, then it stopped and then I heard the superdrive making some reading noises. Then all noises stopped and now the spinning wheel continues..not sure what to do now.
    In the meantime, I wanted to share also another problem that I´ve been having for quite some time which I don´t know if it is related to my current problem. It is with the computer power:
    - I´ve been experiecing load surges that take my computer from 100% to 1 or 0% and then goes to sleep or shuts down. The same thing happens when I am charging the computer.. it starts charging and showing 2 or 3% charge and then jacks up to 100% in minutes.
    - My computer also makes like a slight humming noise sometimes when the ring around the power cable is in orange color, so I move it around until it stops. When I do that sometimes it goes from orange to green eventhough it is not fully charged. There has been times that under green it appears to be charging (battery charging icon on desktop shows up), and other sometimes like right now when it is in green color and the battery icon on the desktop says ´99%´. Weird enough, once I get the cable in a certain position it enables the battery to charge, if I keep it without moving it, the load surges disappear (at least for some days).
    Should I try resetting the PMU? I´ve not done it because I don´t know what consequences it may have.
    NOTE: When I bought the computer I never calibrated my battery because I was (and still are) clueless when comes to computer technicalities. I tried using a different power adapter and get the sample problem.
    Below is the information I get from coconut battery:
    My battery is in its 256 load-cycle. current battery capacity 58512mAh (original battery capacity: 4400 mAh).
    The last system profiler I was able to pull shows:
    Battery Information:
    Charge Information:
    Charge remaining (mAh): 58320
    Charging: No
    Full charge capacity (mAh): 58512
    Health Information:
    Cycle count: 256
    Battery Installed: Yes
    Amperage (mA): 0
    Voltage (mV): 16250
    System Power Settings:
    AC Power:
    System Sleep Timer (Minutes): 15
    Disk Sleep Timer (Minutes): 10
    Display Sleep Timer (Minutes): 15
    Dynamic Power Step: Yes
    Reduce Processor Speed: No
    Automatic Restart On Power Loss: No
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Wake On LAN: Yes
    Wake On Modem Ring: Yes
    Display Sleep Uses Dim: Yes
    Battery Power:
    System Sleep Timer (Minutes): 5
    Disk Sleep Timer (Minutes): 10
    Display Sleep Timer (Minutes): 5
    Dynamic Power Step: No
    Reduce Processor Speed: Yes
    Automatic Restart On Power Loss: No
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Wake On Modem Ring: No
    Display Sleep Uses Dim: Yes
    Reduce Brightness: Yes
    Hardware Configuration:
    Clamshell Closed: No
    UPS Installed: No
    AC Charger Information:
    AC Charger (Watts): 26
    Connected: Yes
    Charging: No
    Any help is greatly appreciated.
    Thanks a bunch!!!

  • I bought my iphone 5s a week before and now its volume "up" button is not working when pressed.Does anybody know what to do to make it work?I have a one year warranty.Should i give it to apple retail shop or is there any way to solve this problem?

    I bought my iphone 5s a week before and now its volume "up" button is not working when pressed.Does anybody know what to do to make it work?I have a one year warranty.Should i give it to apple retail shop or is there any way to solve this problem?

    IF it is a manufacturing defect and you bought the device from Apple or an authorized Apple retailer, then take it into Apple.

  • Can't get ibook to boot from external harddrive when hitting option key

    Hello,
    After owning a Pismo Powerbook that had it's hardrive replaced --twice--, i'm all about backing my shtuff up for my ibook.
    I picked up a Lacie d2 external harddrive today, and used Disk Utility's Restore function to copy everything from the ibook to the drive. I can boot off the Lacie without a problem when I select it as the startup disk from sys preferences.
    But I can't get it to boot from the Lacie when I depress the Option key while rebooting or starting.
    any suggestions?
    ibook g4 933   Mac OS X (10.4.6)  

    Let's be sure  you are doing it correctly:
    Restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears.  Select the desired boot drive (you will have to wait about 20 seconds before you can make the selection) then click on the large right arrow button.  If this is what you are doing and it does not work, then you may need to re-prep the external drive and re-clone.
    1.  Boot from your Tiger DVD. After the installer loads select your language and click on the Continue button, then select Disk Utility from the Utilities menu.
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
    3. Set the number of partitions from the dropdown menu (use 1 partition unless you wish to make more.) Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the volume(s) mount on the Desktop.
    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
    6. Click on the Erase button. The format process will take 30 minutes to an hour or more depending upon the drive size.
    After the above re-clone as follows:
    1. Open Disk Utility from the Utilities folder. 
    2. Select the startup volume from the left side list. 
    3. Click on the Restore tab in the DU main window. 
    4. Drag the startup volume to the Source entry field. 
    5. Select the backup volume from the leftside list and drag it to the Destination entry field.
    6. Check the box to Erase Destination.  Skip this step if you've already formatted the drive.
    7. Double-check you got it right, then click on the Restore button. 

  • Booting From External DVD Drive Thru USB to install OS Tiger DVD

    Hi,
    I would like to reformat my iBook G4 from Panther to Tiger. I dont have DVD drive internally. I've got the DVD ROM of Tiger and external USB DVD Drive. Tell me the possible ways to do the installation beside Firewire connection.
    Please help me.

    Hi Nik,
    AFAIK you cannot boot from USB devices. You could give it try by inserting the Tiger DVD into the external drive and rebooting your Mac while holding the "alt" key. If your DVD drive was bootable then -after a while- the DVD should come up as an option to boot from. But this is not likely to happen.
    The best way to get Tiger on your iBook - unless you have anothet Mac with a DVD drive lying around - is to get the Media Exchange form from this website and to exchange your DVD for a set of CDs (minus a handling fee).
    -Petra

  • The "combine supported files in acrobat" option is missing from my right click menu

    Usually, When I have documents that I want to combine, I select them and then right click and choose the "combine supported files..." options.
    However, from one day to then next the option is not there.
    Your help would be most appreciated.
    Thanks

    Apparently Adobe installed an update and my computer needed to be reset.
    It is now working once again.
    Thanks for your help!!

  • X86 install was successful, but now I can't boot from the hard drive

    I have successfully installed Solaris 10 for x86 from the bootable CD ROMs. However, now, after removing the CD-ROM from the drive and booting from the hard disk I am having problems.
    The system attempts to boot. It displays the Solaris Primary Boot Subsytem v2.0 screen...pauses for 15 seconds...then reboots itself. And it continues this process.
    However, if I boot to CD-ROM first, then boot to the Hard Drive, I have no problems. The CDE comes up fine.
    We are running a 64 bit OS with a SATA drive that is supported. And as I mentioned, the install successfully completed.
    Any thoughts are greatly appreciated.

    is your hard drive connected as IDE0 - primary master? if not try doing so.

  • Since installing os8 I cannot find my 3G option for connecting to the Internet when wifi is not available. Where do I find the 3G option?

    Since installing os8 I cannot find the 3G option in my settings. Where did it go?

    IIn recent versions of the iOS it is now called just Cellular. It's in the Settings app.

Maybe you are looking for

  • Data Truncate document.importXML()

    Hello, after opening an InDesign Template, and importing  XML, the new content has less data than the original one. The content that is truncated is a texFrame with 2 columns. The original template has some tags to match the xml : dates and airports.

  • Is CJC accomplished automatically when using MAX to create virtual Thermocouple Channels?

    "I have a SCXI 1000 chassis, a SCXI 1102 module and a TC 2095 terminal block. I am configuring virtual channels with the names TC(n) where n is the channel number. When I configure the virtual channel, I am selecting 'built-in' CJC. The question I ha

  • Where do I see on itunes when I entered a gift card?

    I entered two gift cards and I thought there was $50.00 total.  Now all the sudden after spending @$5.00 I only have $17.00 left.  Where do I find on my itunes where I entered my gift cards?

  • Can anyone tell me whar error frm 90928 on forms is?

    hello all: i try to run forms and an error appear when trying to load the applet. the error is: frm - 90928 positional parameter after key on command line. and what can i do to solve that error. Thanks

  • Color Printer which can print on 250gsm to 300gsm papers

    Color Printer can print on 250gsm to 300gsm papers I need a color Printer which can 1)print on A3 papers with GSM  250gsm to 300gsm 2)Should support cerificate paper printing 3)Maximum number of prints. 4)No white borders should appear on printed pap