Installed ios 4.2.1 on 2nd generation and I have no sound, music or video????

My Itouch 2nd Generation 16GB worked perfect until I installed ios 4.2.1 and now I have no sound, it won't play music, and it won't play any video at all.  I even purchases a new movie to see if maybe previous purchases were the problem.  Itunes took my money but apple won't talk to me unless I pay $29???  I don't have a problem with my device its the software.  I've reset, I've done everything.  Please help:(

- Does the music/videos play but just no sound? If true, have you tried using the headphones?
- Next try restoring the iPod from backup via iTunes
- Last, try restoring the iPod to factory defaults/new iPod
If still a problem you likely have a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

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