Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc.
Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc. Windows 7
Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M.
Similar Messages
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Itunes says "disc burner or software not found" when trying to burn a playlist
I ran diagnostics on my CD/DVD Drive and got this. This is all greek to me
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
HP-Pavilion GN561AA-ABA a6230n
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL Not Available
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001CAD4403BE4F90
Current user is not an administrator.
The current local date and time is 2012-05-22 08:54:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: HL-DT-ST DVD-RW GSA-H60L on CDR media at speed 40X.Refer to following articles:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
iTunes for Windows: Troubleshooting CD issues caused by device filters
http://support.apple.com/kb/TS2372?viewlocale=en_US
iTunes for Windows: "Registry settings" warning when opening iTunes
http://support.apple.com/kb/TS3299 -
Itunes tells me "disk burner or software not found" when trying to burn a CD.
After running a diagnostics test I cant figure out the issue myself, and didnt know where else to turn. Here are the results of the test.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP G60 Notebook PC
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL Not Available
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 1.0.6.2 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00B4AA8407893588
Current user is not an administrator.
The current local date and time is 2012-08-20 13:06:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9200M GE
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 8bd9c251a7a0f7ed5f1ab236a7a50f7d
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install -
TS3299 'disk burner or software not found' when trying to burn a CD from iTunes.
When I try to burn a CD using iTunes, I'm getting the message 'disk burner or software not found'. I'm a complete numpty so any alk through advice for idiots would be VERY gratefully accepted.
Many thanks!Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. -
I bought an iphone 4s. After plugging it via usb to my computer itunes demanded to update version to 10.3 or higher. I uninstalled itunes, downloaded latest version (11.0.2) and during installation process on "activating services" it shows error message: "installation failed, verify administrator priviliges" which i have because i sign in as my pc administrator. I click on ignore and it tells me itunes has been succesfully instaled but when i try to run it it shows the error message: "apple application support was not found. It is required to run itunes. Uninstall and install itunes again. (which i have done several times) error 2 (windows error 2)." Someone please help me with this problem. Thanks.
Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
updated itunes and now get the following message.
this copy of itunes is corrupted or not installed correctly. please reinstall
what has caused this?
in my downloads folder i have itunes64Setup.exe do I just run this ?
or will this overwrite my existing data and I'll have to set up my library from scratch.
as its an ipod classic with 120 Gb of data i'd rather not have to set it up all againHello barbeedawg,
Thanks for using Apple Support Communities.
I'd like you to please follow the steps in the article below to first remove all instances of iTunes and its associated files, and then reinstall iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Take care,
Alex H. -
I'm trying to install iTunes on my pc and I get the error message "Service Apple Mobile Device Failed to Start. Verify you have sufficient privileges to start system services.
What do I need to do to get iTunes to install?Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
updated iTunes and now get an error message that the file iTunes Library.itl cannot be read because it was created by a newer version of iTunes. ??
hello!
i have a similiar problem:
i upgraded my mac from 10.6.8 to 10.7.something recently, but i did NOT update itunes, still running version 10.4.1. now i wanted to open itunes but it tells me, that my iTunes Library.itl was created by a newer version of iTunes - which i never used!
its annoying since i dont want to be forced to download a 720MB pckage of itunes every month - even more so, if the system start "lying" to me.
or is it another problem? anyone got the same? any solution? maybe an erratic prompt?
thanks, florian -
Hi, I hope some one can help as I updated my version of iTunes and now get the error "The program can't start because MSVCR80.dll is missing from your computer". I understand that I need to delete and reinstall iTunes but all of my music has been uploaded from CD's and I'd like to know if these are safe if I delete iTunes of if they too will be deleted. I have over 1300 songs so this is a big question for me. Many thanks.
Under normal circumstances, an uninstall/reinstall doesn't touch your content. (That being said, it's still always a good idea to maintain a current backup at all times in case of disasters of any sort.)
First try updating to iTunes 11.1.5.5, using an installer downloaded from the Apple website:
http://www.apple.com/itunes/download/
If you still get the errors after that, try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
I updated itunes and now get this error message.
I updated iTunes and now get this error message:
Any ideas how to fix. I've uninstalled and reinstalled iTunes.
Check for online for a solution and close program
Close the progam
Details:
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 11.2.2.3
Application Timestamp: 5383f31a
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000010
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:iOS: Resolving update and restore alert messages
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After re-installing Win 7 64 on my computer, and attempting to install my copy of Adobe Photoshop Elements, I now get the following message: "This version of Photoshop Elements requires MS Internet Explorer 4.0 or higher to be installed". Does anyone have an idea of what the problem is? It has always worked in the past.
I have found a temporary solution, allowing the previous version of iTunes (v. 11.1.3 (x64) in my case) to be re-installed. It will allow you to re-establish use of iTunes until the Apple software engineers fix the most recent disasterous upgrade (v. 11.1.4). Please see and follow the procedure in the following article:http://smallbusiness.chron.com/reverting-previous-version-itunes-32590.html The previous version works beautifully.
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when trying to access itunes, i get an error message that MSVCR90.dll was not found and to reinstall the program If I uninstall and reinstall itunes, will I lose my library
See Troubleshooting issues with iTunes for Windows updates.
Your library should be fine, but you ought to back it up regularly.
tt2 -
I am trying to open iTunes on my Windows 7 PC and am getting the following message...the itunes library can not be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder. Any ideas?
Let's try this first. Hold down the Shift key while you try to launch iTunes. You should eventually see the following dialog:
Click "Choose library". Browse to inside the following location (depending on what operating system you're running):
Operating System
Default location of iTunes library
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\iTunes\
Microsoft Windows Vista
\Users\[your username]\Music\iTunes\
Microsoft Windows 7
\Users\[your username]\My Music\iTunes\
... and open the iTunes library you find in there. -
I have tried to view videos created in premiere elements 10 and I get the following message: "this file type is not supported, or the required codec is not installed. When it opens there is a red screen in the monitor panel with Korean writing which also appears in the place of each clip in the video. I tried uninstalling and reinstalling premiere elements 10, but that did not have any effect on the video. Do you have any suggestions? I researched codec, but do not understand them at all.
gloucester
In case you did not find it, the following is a copy/paste of the Announcement on Premiere Elements 19/NVIDIA GeForce
that appears at the top of this forum.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies
to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of
the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere
Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
ATR -
I am trying to install Firefox 4 on my Mac OS 10.5.8 and I get the error message "You cannot open the application "Firefox" because it is not supported on this architecture" Help!
Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com
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