Installed latest iTunes after a reformat of a XP sp3 system. Besides iTunes chronically not recognizing any of my iOS devices (pad, pod, phone, touch)

when they are finally recognized now the "apps" window only shows whats on the device, the right side, and nothing is showing up on the left "category" side. Is it just me or is itunes getting buggier & buggier ?

hi there thanks for your answer, i have tried 3 home hub routers today with the same results, the internet and safari are fine just itunes and app downloads seem to be erratic, i even bought some music from amazon to my laptop and downloaded fine, seems to be itunes and app store only. will try my friends wifi tomorrow  to see if its different. thanks again
Chris

Similar Messages

  • TS1363 after up dating to 11.1.5.5 itunes does not recognized any of my devices.  I've tried everything listed.

    after up dating to 11.1.5.5 itunes does not recognized any of my devices. I have tried all the recommendations in help.

    Updating the USB driver did work.  Referenced in other postings as Section 5.  I guess I had not tried that one.
    Thanks

  • I just got my iphone and i want to get all my apps and music from my ipod onto my iphone. the only problem is that my itunes is not recognizing my iphone in the devices. in fact there are no devices at all listed. Please help!

    I just got my iphone and i want to get all my apps and music from my ipod onto my iphone. the only problem is that my itunes is not recognizing my iphone in the devices. in fact there are no devices at all listed. Please help!

    See either:
    iPhone not recognized in iTunes for Mac
    iPhone not recognized in iTunes for Windows

  • HT6437 iTunes is not recognizing either of my 2 devices.

    iTunes 12 doesn't see my 2 devices wirelessly OR when I plug in via USB.  I have never had this problem before with earlier versions of iTunes.  HELP!!

    Hi jandianajones,
    Welcome to the Support Communities!  What devices are you trying to sync with iTunes?  Were you able to sync them before updating to iTunes 12?  The resource below will provide some basic steps to try if iTunes does not recognize your iPhone, iPad or iPod touch.
    iOS: Device not recognized in iTunes for OS X - Apple Support
    http://support.apple.com/en-us/TS1591
    If your iPhone, iPad, or iPod touch doesn't appear under Devices in iTunes after you connect it to your Mac, refer to the troubleshooting suggestions below.
    This article is for OS X. If you're using a Windows PC, see what to do if your Device not recognized in iTunes for Windows.
    Follow these steps to resolve your issue:
    If you haven't connected your iOS device to this computer before, unlock the device and tap Trust. Learn more about the Trust This Computer alert.
    Restart your iOS device.
    Restart your Mac.
    Make sure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.
    Install software updates on your Mac.
    If an iTunes update is available, apply the update.
    Check USB connections. iOS devices need USB 2.0 to work properly. If you're not sure your Mac has USB 2.0 ports, check the computer's specifications.
    Disconnect other USB devices and connect your device directly to a USB port on your Mac. 
    Try another USB cable.
    Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
    Last Modified: Jun 23, 2014
    I hope this information helps ....
    - Judy

  • ITunes 12 not recognizing any attached devices

    I have installed uninstalled and reinstalled iTunes 12 about 3 times.  It will not recognize any of my devices, iphone, ipod, ipad, etc.  My PC is running Windows 8 and it is seeing the usb connections each time I attach a device.  iTunes does not see them.  I ran the diagnostic and it stated that no devices are connected.   I tried reverting to a previous version, but the update changed my library which the older version will not recognize.  Has anyone found a solution?

    HI RAM0402,
    I see that you are having some issues with iTunes identifying your iOS devices. Here is an article that will outline some further troubleshooting steps that you can take to address this issue:
    iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
    http://support.apple.com/en-is/TS1538
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • TS1591 iTunes will not recognize ANY of my three devices

    This evening I attempted to sync my iPod touch (4G) and it would not show up in iTunes at all. I tried different ports, different cables, resetting the device, shutting down and restarting my iMac (which is only a few months old). NO recognition whatsoever.
    Other devices (my optical drive and my backup drive, audio interface) connect to the iMac via USB just fine. No incidents. In fact, the iPod appears to be charging, so it's connecting. Just not syncing.
    So, I tried my iPad. It's only 9 months old. No recognition, no sync, nada. It doesn't exist in iTunes. I reset the iPad. Still nothing. It charges but won't sync.
    So I tried my iPhone 5 (just a couple of months old) same response. Nada. no recognition. What's weird about the iPhone is that I was connecting via Wi-Fi, and THAT sync capability disappeared too. I can't even restore Wi-Fi sync because I have to be connected using the sync cable to do that.
    Three devices, no sync capability. The mac otherwise works just fine.
    Should I or can I reinstall iTunes? Is that even possible? Otherwise, I am at a loss. What's worse is that I'm not finding many other incidents on Apple support--except for one or two unresolved ones and that's not very encouraging.

    Sorry, but trashing the iTunes preference files didn't work, though your instructions were clear enough. The only thing I wondered about was the prefs for the ipod and whether those should/could be trashed too.
    One other observation--I had a problem with iPhoto last night as well (when it rains, it pours) and found a similar solution on the discussion. Not only did that fix iPhoto, but iPhoto was able to read the contents of my iPad just fine. So, my iPad is at least being recongized by another application--just not friggin' iTunes!
    Oh, and I tested my iPod on my wife's Vista machine--iTunes read it with no trouble (once the drivers were installed,that is...) So, I'm leaning towards a reinstall of iTunes...unless there are other suggestions to try?
    Would anyone from Apple care to weigh in? Particularly with the iTunes reinstall, since I guess that's a bit of an ordeal on OS X.

  • ITunes is not recognizing my ipod as a device but my computer is, help?!

    I have started/restarted the iPod, stopped and restarted the iPod Service, restarted iTunes, restarted my computer, uninstalled/reinstalled iTunes, AND tried different USB ports on  my computer (my computer recognizes the iPod from each port, iTunes does recognize the iPod at all)

    Device not detected in iTunes for Windows

  • ITunes and the Finder won't recognise iOS devices but iPhoto will and will recognise my iPod classic

    Good day good people,
    I seem to be having a problem syncing my iOS devices to iTunes. The Finder and iTunes won't recognise any of my iOS devices (iPads - 1, 2or Mini and iPhone 4s). iPhoto will however. Finder and iTunes will recognise my iPod Classic.
    I've tried this:
         http://support.apple.com/kb/TS1591?viewlocale=en_US&locale=en_US
         and I tried doing a SCM reset and a PRAM reset (I couldn't get this one to work though) as recommended on another thread which I can't seem to find again.
    Note people seem to have had a similar problem with older versions of OSX - I have the latest. They reommend reinstaliling iTunes but I can't do this with more recent versions it seems.
    I am confident it is something corrupt with my MacPro as I also have a MacBook Air and it recognises all the iOS devices.
    One last thing  - and I'm not sure this is related - but iTunes on my MacPro doesn't seem to be syncing purchases from the iTunes store with my other devices (notably my AppleTV 2).
    I have been banging my head against this one for a while - any help would be greatly approeciated.

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • HT1386 after installing latest itune software,my ipod and outlook in my computer are not showing any calender items prier to one month

    After installing latest itune software in my computer, my ipod and outlook in my computer are not showing any calender items i added befor
    22nd december.Also not syncing with outlook, any calender items i have added in my ipod after 22nd january.I have selected all events to sync
    in my ipod.

    Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though

  • Problems to sync my computer calendar with my Iphone after installing latest Itunes download

    problems to sync my computer calendar with my Iphone after installing latest Itunes download

    When I connect my Iphone to the computer Ai have to sync automatically my outlook calendar. Never had any issues except with the latest download that tell is doing some sync over the air with ICloud and that I can go to my Iphone and change that. So far I have not been able to sync my Iphone calendar with my outlook calendar for tge whole week

  • After installing latest itunes on new PC unable to login to my account in iTunes Store

    Hi all,
    I get a new PC and wanted to use it with my apple devices.
    System is Windows 7 64 bit and, after installing latest iTunes I am not able to login to iTunes (needed to authorize my new PC and use it with my devices)
    Always get the message that iTunes Store is not available at the moment.
    For instance, I tried the diagnosys tool inside itunes and everything is ok.
    Please help me...
    Clemente

    There are a number of things you could do. One would be to network the two computers and transfer your iTunes folder from one to another. Here are a few links that may help you out:
    New PC & moving iTunes library
    Copying songs over a network to use with iTunes for Windows
    iTunes: Copying music between authorised computers with iTunes for Windows
    Another way would be to use an external hard drive, the guide for using the iPod as a hard drive is a good starting point. Apart from the sections on initially setting up the iPod, the instructions are the same for copying the iTunes folder to an actual external drive. If you substitute "external hard drive" for "iPod" the process is the same: How to use your iPod to move your music to a new computer

  • After installing latest iTunes I began having R6034 error messages, found and tried fox of removing 5 Apple programs and reinstalling iTunes.  Now iTunes says my library cannot be accessed because it was created with a newer version of iTunes.  HELP!

    After installing latest iTunes, I began getting R6034 Runtime Error messages, found fix of removing 5 Apple programs, reboot and reinstall iTunes.  Seemed to work but now getting error message that my iTunes Library (iTunes Library.itl) cannot be read because it was created with a newer version of iTunes.  Need Help!!!

    Try the following user tip:
    Empty/corrupt iTunes library after upgrade/crash

  • Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. This is an APPLE Itunes issue. Help!. HPPavillion DV6 64 bit, windows 7

    Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community,  I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Hewlett-Packard HP Pavilion dv6 Notebook PC
    iTunes 10.6.3.25
    QuickTime 7.7.2
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    VoiceOver Kit 1.4.2 (222093/222742)
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0043AC7C0368E428
    Current user is not an administrator.
    The current local date and time is 2012-07-24 23:43:08.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.3.25 (x64) is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.

    Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
    For example, here's what I get:
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    Acer Aspire X3400
    iTunes 10.6.3.25
    QuickTime 7.7.2
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 003CAD7C0A1258F8
    Current user is not an administrator.
    The current local date and time is 2012-07-26 10:42:53.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is supported.
    Core Media is not supported. (16008)
    Video Display Information
    ATI Technologies Inc., AMD Radeon HD 6570
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: d6a87ba725121aa1240b1ce936c23470
    iPodService 10.6.3.25 (x64) is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    E: ATAPI DVD A  DH16ABSH, Rev YA12
    Data or MP3 CD in drive.
    Found 1 songs on CD, playing time 255:57 on CDROM media.
    Track 1, start time 00:02:00
    Get drive speed succeeded.
    The drive CDR speeds are:   4.
    The drive CDRW speeds are:   4.

  • HT1926 just installed latest itunes to my pc, but now getting this message' the file itunes Library.itl cannot be read because it was created by a newer version of itunes. and now i cannot open itunes?

    just installed latest itunes to my laptop, and icon is on my homepage, but when i try to load it up, i get this message ,The File "itunes Library.itl" cannot be read because it was created by a newer version of itunes! Ive tried uninstalling it then installing again but nothing, ive ran scans on both itunes and quicktime to see what the problem is, and i just keep gettin this message! how do i fix this ANYONE please!

    The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes".
    Try the following user tip:
    Empty/corrupt iTunes library after upgrade/crash

  • Installed latest iTunes and neither original iPods connect.

    Have 2 original iPods (8Gb and 16Gb).  Been using them for years with iTunes.  Have Windows 8.1.  Installed latest iTunes (12) and now neither iPad is recognized by iTunes even thought PC does.  iTunes said to disconnect and reconnect (this didn't work).  Then said to uninstall and reinstall iTunes (did this twice and it doesn't work either).  This has been working for years - what can I do to recover this support?

    Hi bobsteph,
    Welcome to the Support Communities!  It sounds like you've already tried some troubleshooting steps, but iTunes is still not recognizing your two iPods.
    The resource below has troubleshooting steps to take in a specific order to address this issue.  I can understand your frustration, but hopefully trying these steps will resolve the issue.
    This article is quite extensive, so I've highlighted below only the sections that apply to Windows 8 and iPod Classic.  Click on the link for complete details.
    iPod: Appears in Windows but not in iTunes - Apple Support
    http://support.apple.com/en-us/TS1363
    1. Try the iPod troubleshooting assistant
    If you haven't already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
    If the issue remains after following your iPod's troubleshooting assistant, follow the steps below.
    2. Restart the iPod Service
    Windows 8
    Close iTunes and disconnect the iPod.
    Move the cursor to the upper right corner to open the Charm Bar.
    In the search field, type Services.
    Choose Settings, below the search field.
    Select "View local services" on the right side of the screen.
    Scroll down, select iPod Service, and click "Stop the service."
    After the service has stopped, click "Start the service."
    After the iPod Service has started again, open iTunes and connect the device.
    3. Restart the Apple Mobile Device Service
    This service is used by:
    iPod shuffle (3rd generation and later)
    iPod nano (3rd generation and later)
    iPod classic
    If you don't have one of the devices listed above, this step doesn't apply to you. If you do have one of the above model iPods, restart the AMDS service as follows.
    Windows 8
    Close iTunes and disconnect the iPod.
    Move the cursor to the upper right corner to open the Charm Bar.
    In the search field, type Services.
    Choose Settings, below the search field.
    Select "View local services" on the right side of the screen.
    Select Apple Mobile Device and click "Stop the service."
    After the service has stopped, click "Start the service."
    After the Apple Mobile Device service has started again, open iTunes and connect the device.
    4. Empty your Temp directory and restart
    For Windows 8
    Move the cursor to the upper right corner to open the Charm bar.
    In the search field, type Computer and press the Return key.
    Open Local Disk C:. If Windows is installed on a different drive, open that drive letter instead.
    Open the Users folder.
    Double-click the folder that has your user name.
    If you see an AppData folder, skip to step 9. If you don't see an AppData folder, proceed to the next step.
    Click the View tab and click the Options button, on the far right.
    In the Folder Options window, click the View tab.
    Select "Show hidden files and folders."
    Click OK.
    Open the AppData folder.
    Open the Local folder.
    Right-click the Temp folder and choose Delete from the shortcut menu.
    In the confirmation dialog that appears, click Yes.
    If you are unable to delete the Temp folder, close all programs, especially any of those in the Notification area (system tray) of the Windows Task bar (shown below). Then, repeat step 13.
    Restart your computer.
    Install the latest version of iTunes and connect your iPod.
    5. Verify that the Apple Mobile Device USB Driver is installed
    For Windows Vista, Windows 7, or Windows 8
    Connect the device to your computer.
    Quit iTunes if it opens.
    Open the Device Manager as follows:
    For Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.
    Click the plus (+) icon (or disclosure triangle () for Windows 7 and Windows 8) next to "Universal Serial Bus controllers" to expand the section.
    Locate Apple Mobile Device USB Driver in this list.
    If Apple Mobile Device USB Driver is displayed without any downward arrow, "!", or "?" symbols over it, then this driver was successfully installed. Proceed to the next section titled "Change your iPod's drive letter."
    If Apple Mobile Device USB Driver isn't listed, proceed to the section below titled "If the Apple Mobile Device USB Driver isn't listed."
    If Apple Mobile Device USB Driver has a downward arrow next to it, this indicates that this device is disabled. To enable the device, right-click its entry in Device Manager and choose Enable from the shortcut menu.
    If Apple Mobile Device USB Driver is listed but has an exclamation mark or question mark over it, continue with the next steps to reinstall the Apple Mobile Device driver.
    Reinstall the Apple Mobile Device Driver
    Right-click Apple Mobile Device USB Driver in Device Manager and choose Uninstall from the shortcut menu.
    In the resulting dialog box, select "Delete the driver software for this device" and click OK.
    In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
    Windows automatically reinstalls the necessary drivers and attempts to remount the device.
    If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark over it, continue with the next steps to manually update the Apple Mobile Device driver.
    Update the Apple Mobile Device Driver
    Right-click the Apple Mobile Device entry in Device Manager and choose Update Driver Software.
    Select "Browse my computer for driver software."
    Select "Let me pick from a list of device drivers on my computer."
    Click the Have Disk button. If the Have Disk button isn't present, choose a device category such as Mobile Phone or Storage Device, if listed, and click next; the Have Disk button should now appear.
    Click the Browse button.
    Navigate to the following location:  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    Note: If using a 64-bit version of Windows Vista, Windows 7, or Windows 8, navigate to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
    Double-click the "usbaapl" file.
    Note: This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    Click Open.
    Click Next and click Finish.
    Restart your computer. Leave the device connected to the computer while restarting.
    Note: During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
    If the Apple Mobile Device USB Driver isn't listed
    Open the Device Manager in Windows, as follows:
    Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.
    Expand the following sections (not all sections may be listed):
    Disk Drives
    Imaging Devices
    Other Devices
    Portable Devices
    Universal Serial Bus Controllers
    Reconnect your iPod. Look for any entry that appears when the iPod is connected.
    If only Unknown Device appears
    Right-click the Unknown Device entry and choose Properties from the shortcut menu.
    Click the Details tab. In the drop-down menu, choose Hardware IDs.
    See if the listed hardware ID starts with "USB\VID_0000&PID_0000". If it does, Windows cannot read the hardware IDs of the device, and has replaced them with all zeros. This is typically caused by a faulty USB connection or an incompatibility with your USB chipset drivers. 
    Disconnect your iPod and unplug all USB devices from your computer.
    Shut your computer down and then power it back on.
    Open the Device Manager and reconnect your device, testing each USB port for approximately 30 seconds to see if your device is recognized.
    Test with an alternate USB cable that you know works if one is available.
    Temporarily disable USB 2.0 root hubs by looking for any "USB Enhanced Host Controller" or "USB 2.0 Host Controller" (or similar) entries in the Device Manager under the USB Controllers section. Right-click on each of these entries and choose "Disable."
    Note: This may temporarily disable your USB keyboard or mouse. If it does, disconnect your USB keyboard and mouse. Or, if you are using a portable PC, connect an external keyboard and mouse.
    After disabling USB 2.0, reconnect your device.
    If your device shows up in iTunes, try re-enabling your USB 2.0 root hubs by right-clicking on their entries in the Device Manager, and choosing Enable. If the issue returns, you may disable the USB 2.0 hubs as a temporary work-around, keeping in mind that syncing will occur slowly (at USB 1.1 speeds). Then, consult your computer manufacturer for any updates for your USB 2.0 chipset.
    Note: If Unknown Device appears in Device Manager when connecting your device to more than one known-good computer with more than one known-good USB cable, your device may require service. Contact Apple. Wherever you live in the world, you can find your device's service options at the Online Service Assistant. You may have questions about servicing your device, and you can find answers to frequent questions in this FAQ. If there is an Apple Retail Store nearby, find the closest store and then make a reservation through the online Apple Store Concierge. Reservations are strongly recommended.
    If only "iPod" appears
    For Windows Vista, Windows 7, or Windows 8
    Right-click the iPod entry in Device Manager and choose Update Driver from the shortcut menu.
    Select "Browse my computer for driver software."
    Select "Let me pick from a list of device drivers on my computer."
    Click the Have Disk button. If the Have Disk button isn't present, choose a device category such as Mobile Phone or Storage Device, if listed, and click next; the Have Disk button should now appear.
    Click the Browse button.
    Navigate to the following location:  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    Note: If using a 64-bit version of Windows Vista, Windows 7, or Windows 8, navigate to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
    Double-click the "usbaapl" file.
    Note: This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    Click Open.
    Click Next and then click Finish.
    Restart your computer. Leave the device connected to the computer while restarting.
    6. Change your iPod's drive letter
    In some cases, changing the drive letter assigned to the iPod may resolve this issue.
    7. Remove and reinstall iTunes
    If you haven't already done so when following the Troubleshooting Assistants linked at the beginning of this article, remove and reinstall iTunes.
    Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music or Music folder by default and aren't deleted when you remove iTunes.
    Windows Vista, Windows 7, or Windows 8: Follow these steps to remove and reinstall iTunes.
    8. Disable conflicting System Services and Startup Items
    Installed background processes can sometimes prevent the iPod Service from running. You may be able to resolve this by disabling some items with the System Configuration Utility.
    For Windows Vista, Windows 7, and Windows 8: Refer to Using MSCONFIG to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8.
    9. Update, Reconfigure, Disable, or Remove Security Software
    Some antivirus, firewall, or other security software can prevent iPods from displaying in iTunes. Updating, reconfiguring, disabling, or removing your security software may resolve the issue.
    Note: For the best computer security, disconnect your computer from the internet prior to disabling or removing your security software. After testing, reinstall security software before reconnecting to the internet.
    10. Deleting damaged or incorrect registry keys
    If your iPod is recognized successfully on a different computer, and the steps above didn't resolve your issue, there is likely some other system issue on your computer that is the cause. This may require you to repair or reinstall Windows. If you need assistance with this, contact whomever supports Windows on your computer. In most cases, this will be the computer manufacturer.
    I hope this information helps ....
    - Judy

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