Installed latest itunes on laptop .now cannot connect my ipad.
I have installed the latest version of itunes on my laptop, and now it does not connect with my ipad.
Hi I have updated the device driver for iphone/ipad in device manager and it all seems to be working fine.
Hope this works !.
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Installed latest iTunes and neither original iPods connect.
Have 2 original iPods (8Gb and 16Gb). Been using them for years with iTunes. Have Windows 8.1. Installed latest iTunes (12) and now neither iPad is recognized by iTunes even thought PC does. iTunes said to disconnect and reconnect (this didn't work). Then said to uninstall and reinstall iTunes (did this twice and it doesn't work either). This has been working for years - what can I do to recover this support?
Hi bobsteph,
Welcome to the Support Communities! It sounds like you've already tried some troubleshooting steps, but iTunes is still not recognizing your two iPods.
The resource below has troubleshooting steps to take in a specific order to address this issue. I can understand your frustration, but hopefully trying these steps will resolve the issue.
This article is quite extensive, so I've highlighted below only the sections that apply to Windows 8 and iPod Classic. Click on the link for complete details.
iPod: Appears in Windows but not in iTunes - Apple Support
http://support.apple.com/en-us/TS1363
1. Try the iPod troubleshooting assistant
If you haven't already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below.
2. Restart the iPod Service
Windows 8
Close iTunes and disconnect the iPod.
Move the cursor to the upper right corner to open the Charm Bar.
In the search field, type Services.
Choose Settings, below the search field.
Select "View local services" on the right side of the screen.
Scroll down, select iPod Service, and click "Stop the service."
After the service has stopped, click "Start the service."
After the iPod Service has started again, open iTunes and connect the device.
3. Restart the Apple Mobile Device Service
This service is used by:
iPod shuffle (3rd generation and later)
iPod nano (3rd generation and later)
iPod classic
If you don't have one of the devices listed above, this step doesn't apply to you. If you do have one of the above model iPods, restart the AMDS service as follows.
Windows 8
Close iTunes and disconnect the iPod.
Move the cursor to the upper right corner to open the Charm Bar.
In the search field, type Services.
Choose Settings, below the search field.
Select "View local services" on the right side of the screen.
Select Apple Mobile Device and click "Stop the service."
After the service has stopped, click "Start the service."
After the Apple Mobile Device service has started again, open iTunes and connect the device.
4. Empty your Temp directory and restart
For Windows 8
Move the cursor to the upper right corner to open the Charm bar.
In the search field, type Computer and press the Return key.
Open Local Disk C:. If Windows is installed on a different drive, open that drive letter instead.
Open the Users folder.
Double-click the folder that has your user name.
If you see an AppData folder, skip to step 9. If you don't see an AppData folder, proceed to the next step.
Click the View tab and click the Options button, on the far right.
In the Folder Options window, click the View tab.
Select "Show hidden files and folders."
Click OK.
Open the AppData folder.
Open the Local folder.
Right-click the Temp folder and choose Delete from the shortcut menu.
In the confirmation dialog that appears, click Yes.
If you are unable to delete the Temp folder, close all programs, especially any of those in the Notification area (system tray) of the Windows Task bar (shown below). Then, repeat step 13.
Restart your computer.
Install the latest version of iTunes and connect your iPod.
5. Verify that the Apple Mobile Device USB Driver is installed
For Windows Vista, Windows 7, or Windows 8
Connect the device to your computer.
Quit iTunes if it opens.
Open the Device Manager as follows:
For Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.
Click the plus (+) icon (or disclosure triangle () for Windows 7 and Windows 8) next to "Universal Serial Bus controllers" to expand the section.
Locate Apple Mobile Device USB Driver in this list.
If Apple Mobile Device USB Driver is displayed without any downward arrow, "!", or "?" symbols over it, then this driver was successfully installed. Proceed to the next section titled "Change your iPod's drive letter."
If Apple Mobile Device USB Driver isn't listed, proceed to the section below titled "If the Apple Mobile Device USB Driver isn't listed."
If Apple Mobile Device USB Driver has a downward arrow next to it, this indicates that this device is disabled. To enable the device, right-click its entry in Device Manager and choose Enable from the shortcut menu.
If Apple Mobile Device USB Driver is listed but has an exclamation mark or question mark over it, continue with the next steps to reinstall the Apple Mobile Device driver.
Reinstall the Apple Mobile Device Driver
Right-click Apple Mobile Device USB Driver in Device Manager and choose Uninstall from the shortcut menu.
In the resulting dialog box, select "Delete the driver software for this device" and click OK.
In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
Windows automatically reinstalls the necessary drivers and attempts to remount the device.
If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark over it, continue with the next steps to manually update the Apple Mobile Device driver.
Update the Apple Mobile Device Driver
Right-click the Apple Mobile Device entry in Device Manager and choose Update Driver Software.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk button isn't present, choose a device category such as Mobile Phone or Storage Device, if listed, and click next; the Have Disk button should now appear.
Click the Browse button.
Navigate to the following location: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Note: If using a 64-bit version of Windows Vista, Windows 7, or Windows 8, navigate to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file.
Note: This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Click Open.
Click Next and click Finish.
Restart your computer. Leave the device connected to the computer while restarting.
Note: During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
If the Apple Mobile Device USB Driver isn't listed
Open the Device Manager in Windows, as follows:
Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.
Expand the following sections (not all sections may be listed):
Disk Drives
Imaging Devices
Other Devices
Portable Devices
Universal Serial Bus Controllers
Reconnect your iPod. Look for any entry that appears when the iPod is connected.
If only Unknown Device appears
Right-click the Unknown Device entry and choose Properties from the shortcut menu.
Click the Details tab. In the drop-down menu, choose Hardware IDs.
See if the listed hardware ID starts with "USB\VID_0000&PID_0000". If it does, Windows cannot read the hardware IDs of the device, and has replaced them with all zeros. This is typically caused by a faulty USB connection or an incompatibility with your USB chipset drivers.
Disconnect your iPod and unplug all USB devices from your computer.
Shut your computer down and then power it back on.
Open the Device Manager and reconnect your device, testing each USB port for approximately 30 seconds to see if your device is recognized.
Test with an alternate USB cable that you know works if one is available.
Temporarily disable USB 2.0 root hubs by looking for any "USB Enhanced Host Controller" or "USB 2.0 Host Controller" (or similar) entries in the Device Manager under the USB Controllers section. Right-click on each of these entries and choose "Disable."
Note: This may temporarily disable your USB keyboard or mouse. If it does, disconnect your USB keyboard and mouse. Or, if you are using a portable PC, connect an external keyboard and mouse.
After disabling USB 2.0, reconnect your device.
If your device shows up in iTunes, try re-enabling your USB 2.0 root hubs by right-clicking on their entries in the Device Manager, and choosing Enable. If the issue returns, you may disable the USB 2.0 hubs as a temporary work-around, keeping in mind that syncing will occur slowly (at USB 1.1 speeds). Then, consult your computer manufacturer for any updates for your USB 2.0 chipset.
Note: If Unknown Device appears in Device Manager when connecting your device to more than one known-good computer with more than one known-good USB cable, your device may require service. Contact Apple. Wherever you live in the world, you can find your device's service options at the Online Service Assistant. You may have questions about servicing your device, and you can find answers to frequent questions in this FAQ. If there is an Apple Retail Store nearby, find the closest store and then make a reservation through the online Apple Store Concierge. Reservations are strongly recommended.
If only "iPod" appears
For Windows Vista, Windows 7, or Windows 8
Right-click the iPod entry in Device Manager and choose Update Driver from the shortcut menu.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk button isn't present, choose a device category such as Mobile Phone or Storage Device, if listed, and click next; the Have Disk button should now appear.
Click the Browse button.
Navigate to the following location: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Note: If using a 64-bit version of Windows Vista, Windows 7, or Windows 8, navigate to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file.
Note: This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Click Open.
Click Next and then click Finish.
Restart your computer. Leave the device connected to the computer while restarting.
6. Change your iPod's drive letter
In some cases, changing the drive letter assigned to the iPod may resolve this issue.
7. Remove and reinstall iTunes
If you haven't already done so when following the Troubleshooting Assistants linked at the beginning of this article, remove and reinstall iTunes.
Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music or Music folder by default and aren't deleted when you remove iTunes.
Windows Vista, Windows 7, or Windows 8: Follow these steps to remove and reinstall iTunes.
8. Disable conflicting System Services and Startup Items
Installed background processes can sometimes prevent the iPod Service from running. You may be able to resolve this by disabling some items with the System Configuration Utility.
For Windows Vista, Windows 7, and Windows 8: Refer to Using MSCONFIG to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8.
9. Update, Reconfigure, Disable, or Remove Security Software
Some antivirus, firewall, or other security software can prevent iPods from displaying in iTunes. Updating, reconfiguring, disabling, or removing your security software may resolve the issue.
Note: For the best computer security, disconnect your computer from the internet prior to disabling or removing your security software. After testing, reinstall security software before reconnecting to the internet.
10. Deleting damaged or incorrect registry keys
If your iPod is recognized successfully on a different computer, and the steps above didn't resolve your issue, there is likely some other system issue on your computer that is the cause. This may require you to repair or reinstall Windows. If you need assistance with this, contact whomever supports Windows on your computer. In most cases, this will be the computer manufacturer.
I hope this information helps ....
- Judy -
Installed the latest itunes update and now I cannot save my Microsoft Word and Excel documents.
Installed the latest itunes update and now I cannot save my Microsoft Word and Excel documents.
-
Installed iOS 8 update and now cannot use my iPad horizontal
Installed iOS8 update....OUCH! and now cannot hold & use iPad in horizontal position. Is there a fix for this? Thank you
In Settings > General > Use Side Switch to: >
if Mute is ticked, in Control Centre will show Rotation Lock
If Lock Rotation is ticked, Control centre will show Mute. -
Having just installed the latest iTunes update, I find my system grinds to a complete standstill. I've checked and found two apple processes, apsdaemon.exe and applemobiledeviceservice.exe use 90% plus of my processor, so have stopped these. However, each time I start iTunes the same situation occurs. Is there anyway I can remove these exes from my system or is apple aware of this stupid update and what are they doing about it. Any guidance would be very much appreciated
What version of itunes were you using before you updates?
Have you checked other related post?
iTtune will require applemobiledeviceservices.exe and others to run. What you are experencing is usually caused by a conflict with other software on you system. Everybodys system is set up differently, so there is not a "one fix all". Most commonly associated with Firefox addons, video accelerator software, podcasts on the backup, anivirus software, parential control software, take you pick!
I found my fix here.
https://support.apple.com/kb/TS4123 -
I tried to download upgrade to itunes last night 1/28/2014 and I receive an error message. I then tried to use itunes and it would not work. I have not tried everything i can think of and including deleting itunes solfware and reinstalling it. It will not reinstall. i get the message R6034 C runtime library incurrectly.
Help!Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
just installed latest itunes to my laptop, and icon is on my homepage, but when i try to load it up, i get this message ,The File "itunes Library.itl" cannot be read because it was created by a newer version of itunes! Ive tried uninstalling it then installing again but nothing, ive ran scans on both itunes and quicktime to see what the problem is, and i just keep gettin this message! how do i fix this ANYONE please!
The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes".
Try the following user tip:
Empty/corrupt iTunes library after upgrade/crash -
my computer failed to install the compatible driver software when updating my iphone and now my iphone is unusable as it is requesting me to connect it to itunes but i physically cannot connect to itunes... help me please?
Hi there croadstar,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W. -
After installing latest iTunes, I began getting R6034 Runtime Error messages, found fix of removing 5 Apple programs, reboot and reinstall iTunes. Seemed to work but now getting error message that my iTunes Library (iTunes Library.itl) cannot be read because it was created with a newer version of iTunes. Need Help!!!
Try the following user tip:
Empty/corrupt iTunes library after upgrade/crash -
I cannot install latest itunes to my Sony notebook which is running on traditional chinese windows 7 64-bit, the error message is something like unrecognized windows package, can any one help me or has similar experience? Thanks.
iTunes 9.0.x is certainly compatible with Win7 64 bit since I use that exact setup on 3 different PCs. Two suggestions for your installation problems:
1)Download a new copy of the 64 bit installer from Apple then, instead of just running the itunes installer right click on it and try 'run as adminstrator'. In my experience that clears up a world of problems with program installation in Win7 and Vista. This is necessary even if you're already logged in as an administrator.
2) Try the previous version of iTunes (9.0.3). You can get a copy at http://www.oldapps.com/itunes.php?old_itunes=54 again right click on the file and "run as administrator"
Good luck, hope this helps.
Lil -
I downloaded the latest iTunes version and now get the following error message: "This copy of iTunes is corrupted or is not installed correctly. Please re-install iTunes." Can anyone provide suggestions on what I should do next?
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
We have just installed Lion and now cannot connect to MyExpat
we have just installed OS X Lion, v10.7.2 and now cannot connect to MyExpatNetwork on my Macbook pro. Any suggestions?
yeah-find out where you're downloading stuff to, and stick with it. I'm using FireFox and tell it to save the driver and stuff on the desktop, and when I quit FireFox, there it is on the desktop. you'll also need your admin password. It should show up as a .dmg file, then double-click on it to open it. You should see "Brother.pkg" . start up brother.pkg (double click??) and folow the instructions that ought to appear to install the printer driver. If the .dmg file doesn't mount, use Disk Utility** to mount it and get it working. Then you should see the package. and then you can install it.
** you may have to click on the .dmg file and choose "Get Info" then Open with, then choose disk utility, and then open with then change all. then close it. Hopefully that ought to work. If you cannot remember your admin password, I can't help you right now. Looks like you'd need it, to let Brother install that printer driver.
well, enough for tonight
if this didn't help you, then ask me again tomorrow
John b -
I installed the latest itunes update and now nothing plays
I installed the latest itunes update and now nothing plays. No music, radio etc. Have others experienced a similar problem?
I just tested mine and my music and videos played without a problem. Suggest you re-download iTunes 10.4.
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i just updated my iphone to iOS 5.1.1, and shortly after it finished installing and i try to use my itunes it says it cannot connect to the store? what shall i do?
There are a number of threads from other people reporting the same iTunes connection issue - it looks like there might be a problem at Apple's end
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Activated iPhone on XP and now cannot connect to iTunes on MAC
Is it possible to sync Outlook on XP machine and music on a MAC. iTunes on the MAC cannot connect to the iPhone. Issues an "unknown error" message.
Help!Yes, I do the same with mine (sync appointments and contacts from PC at work and media from Mac at home).
Make sure you have the most recent version of iTunes, reboot the Mac, then connect the iPhone to a USB 2.0 port directly on the computer (not a hub). If it still will not work, consider reinstalling iTunes.
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