Installed latest iTunes on Windows 8. Crashes when opens.
I have just installed iTunes on Windows 8, and iTunes crashes as soon as it opens, every time. Even if I run it under compatibility settings and as an Administrator. Why is this happening and how can I get iTunes (the latest version) to work?
Details of the error:
[Window Title]
iTunes
[Main Instruction]
iTunes has stopped working
[Content]
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
[Debug] [Close program]
I am using Windows 8 and have the same problem. An install of 11.1 give me the same error.
The Event Log shows this:
Faulting application name: iTunes.exe, version: 11.1.0.126, time stamp: 0x52394b24
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988950
Exception code: 0xc06d007e
Fault offset: 0x00014b32
Faulting process id: 0xed8
Faulting application start time: 0x01cebea8d1371dca
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 12bcb56b-2a9c-11e3-be83-5c514f3c3ed0
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Initially iTunes would not run although it had been running quite well up until now. Suddenly received this error on PC start-up "The program can't start because MSVC80.dll is missing from your computer. Try reinstalling the program to fix this problem." Research on Net pointed me to iTunes as the issue. Tried to start iTunes and received that message again. Tried installing latest version of 64-bit iTunes and received the subject message part way through the install: Trying to install latest iTunes for Windows 7 64-bit. Keep getting this error message "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."
iTunes has been running great on this PC for years. What's up?
RonSee Troubleshooting issues with iTunes for Windows updates.
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ITunes 10.6.3 crashes when opening
My MacBook is running OS X v. 10.6.8, and iTunes 10.6.3 crashes when opening. This began happening when I was running the previous version of iTunes and 10.6.3 did not fix it for me. Suggestions? My iPhone is out in left field until this is fixed. Thank you in advance! Here is the crash report:
Process: iTunes [202]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.6.3 (10.6.3)
Build Info: iTunes-10632501~1
Code Type: X86 (Native)
Parent Process: launchd [106]
Date/Time: 2012-07-09 14:41:08.559 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 60022 sec
Crashes Since Last Report: 330
Per-App Interval Since Last Report: 5298 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 1701DD29-E5FE-45B7-9207-A9695CDBC0B9
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000e11a2307
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ...ple.audio.codecs.Components 0x18ced000 SBREncode::SbrCPEBitCount(SBR_CONFIGURATION*, SBR_CHANNEL*, SBR_CHANNEL*) + 2576
1 ...ple.audio.codecs.Components 0x18bf8b77 ComponentInitLocker::ComponentInitLocker() + 37
2 ...ple.audio.codecs.Components 0x18c8696c ComponentEntryPoint<ACMP4AACLowComplexityEncoder>::Dispatch(ComponentParameters *, ACMP4AACLowComplexityEncoder*) + 46
3 ...ple.CoreServices.CarbonCore 0x9786951f CallComponentDispatch + 29
4 ...ple.CoreServices.CarbonCore 0x97869500 CallComponentOpen + 43
5 ...ple.CoreServices.CarbonCore 0x978677d8 OpenAComponent + 433
6 ...apple.audio.units.AudioUnit 0x9162d494 AudioComponentInstanceNew + 51
7 com.apple.iTunes 0x000356b9 0x1000 + 214713
8 com.apple.iTunes 0x0003557c 0x1000 + 214396
9 com.apple.iTunes 0x0003525d 0x1000 + 213597
10 com.apple.iTunes 0x00035131 0x1000 + 213297
11 com.apple.iTunes 0x00027c43 0x1000 + 158787
12 com.apple.iTunes 0x0069553f 0x1000 + 6899007
13 com.apple.iTunes 0x0069588f 0x1000 + 6899855
14 com.apple.iTunes 0x0003507e 0x1000 + 213118
15 com.apple.iTunes 0x0002439a 0x1000 + 144282
16 com.apple.iTunes 0x00023f71 0x1000 + 143217
17 com.apple.iTunes 0x00023465 0x1000 + 140389
18 com.apple.iTunes 0x000232de 0x1000 + 139998
19 com.apple.iTunes 0x000230d7 0x1000 + 139479
20 com.apple.iTunes 0x00009338 0x1000 + 33592
21 com.apple.iTunes 0x00009047 0x1000 + 32839
22 com.apple.iTunes 0x00008fb7 0x1000 + 32695
23 com.apple.Foundation 0x99567db3 _nsnote_callback + 176
24 com.apple.CoreFoundation 0x99256763 __CFXNotificationPost + 947
25 com.apple.CoreFoundation 0x9925616a _CFXNotificationPostNotification + 186
26 com.apple.Foundation 0x9955cc50 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
27 com.apple.Foundation 0x9956a05d -[NSNotificationCenter postNotificationName:object:] + 56
28 com.apple.AppKit 0x95884511 -[NSApplication finishLaunching] + 493
29 com.apple.AppKit 0x95883f0d -[NSApplication run] + 79
30 com.apple.iTunes 0x0000446f 0x1000 + 13423
31 com.apple.iTunes 0x000042b9 0x1000 + 12985
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x908f9382 kevent + 10
1 libSystem.B.dylib 0x908f9a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x908f8f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x908f8cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x908f8781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x908f85c6 start_wqthread + 30
Thread 2:
0 com.apple.CoreFP1 0x16fae650 Zmdjk32jjoap + 11404400
1 com.apple.CoreFP1 0x1719da7d Zmdjk32jjoap + 13432989
2 com.apple.CoreFP1 0x1726948c Zmdjk32jjoap + 14267052
3 com.apple.CoreFP1 0x17380cd9 DFjn2fjk + 15145
4 com.apple.CoreFP 0x148d7163 lxpgvVMLd0S7uRl + 437795
5 com.apple.CoreFP 0x148debe0 lxpgvVMLd0S7uRl + 469152
6 com.apple.CoreFP 0x148fee1c lxpgvVMLd0S7uRl + 600796
7 com.apple.CoreFP 0x14835e2d X46O5IeS + 21069
8 com.apple.iTunes 0x00ad9c87 0x1000 + 11373703
9 com.apple.iTunes 0x00adb376 0x1000 + 11379574
10 com.apple.iTunes 0x00bb3516 0x1000 + 12264726
11 com.apple.iTunes 0x000089fa 0x1000 + 31226
12 com.apple.iTunes 0x00008894 0x1000 + 30868
13 com.apple.iTunes 0x00920d3a 0x1000 + 9567546
14 libSystem.B.dylib 0x90900259 _pthread_start + 345
15 libSystem.B.dylib 0x909000de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x908d2afa mach_msg_trap + 10
1 libSystem.B.dylib 0x908d3267 mach_msg + 68
2 com.apple.CoreFoundation 0x992382df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x992373c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9923d304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000aac2 0x1000 + 39618
6 com.apple.iTunes 0x00920d3a 0x1000 + 9567546
7 libSystem.B.dylib 0x90900259 _pthread_start + 345
8 libSystem.B.dylib 0x909000de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x90900aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9090075e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x909520cb pthread_cond_wait$NOCANCEL$UNIX2003 + 73
3 libSystem.B.dylib 0x90934616 pthread_rwlock_wrlock$UNIX2003 + 289
4 com.apple.iTunes 0x00bdfe00 0x1000 + 12447232
5 com.apple.iTunes 0x00ad94b7 0x1000 + 11371703
6 com.apple.iTunes 0x00bafb93 0x1000 + 12250003
7 com.apple.iTunes 0x00baff01 0x1000 + 12250881
8 com.apple.iTunes 0x00012726 0x1000 + 71462
9 com.apple.iTunes 0x0001104a 0x1000 + 65610
10 com.apple.iTunes 0x00010f77 0x1000 + 65399
11 com.apple.iTunes 0x0000f476 0x1000 + 58486
12 com.apple.iTunes 0x00920d3a 0x1000 + 9567546
13 libSystem.B.dylib 0x90900259 _pthread_start + 345
14 libSystem.B.dylib 0x909000de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x90900aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9090075e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x909023f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000ac9d 0x1000 + 40093
4 com.apple.iTunes 0x000211f7 0x1000 + 131575
5 com.apple.iTunes 0x00920d3a 0x1000 + 9567546
6 libSystem.B.dylib 0x90900259 _pthread_start + 345
7 libSystem.B.dylib 0x909000de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfffd704 ebx: 0x908f12c2 ecx: 0x18dc3110 edx: 0xa00a7540
edi: 0x18dc310c esi: 0x18dc3110 ebp: 0xbfffd728 esp: 0xbfffd6dc
ss: 0x0000001f efl: 0x00010292 eip: 0x18ced000 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xe11a2307
Binary Images:
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0x17e1000 - 0x18abfe7 +libgnsdk_sdkmanager.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <70001144-C144-B6D7-3CA9-836ACD97CE9F> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
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0x196d000 - 0x1cd8ff3 com.apple.MediaToolbox.AVCFSupport 1.0 (705.24.4) <B801EFCB-07D9-2A94-9E7A-530AD7E892AA> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/MediaToolbox .framework/Versions/A/MediaToolbox
0x1d3d000 - 0x207dfeb com.apple.VideoToolbox.AVCFSupport 1.0 (705.24.4) <A4DBF709-3753-2F20-B20D-1D5DB80F3997> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/VideoToolbox .framework/Versions/A/VideoToolbox
0x25f5000 - 0x25f6ffd +com.1passwd.InputManager 2.12.1 (7671) <18F7437D-3C1A-074B-AE30-7FBA53AAC2E8> /Library/InputManagers/1PasswdIM/1PasswdIM.bundle/Contents/MacOS/1PasswdIM
0x2740000 - 0x2749fff +net.sourceforge.SafariAdBlock 0.3.2 (0.3.2) <83D3F111-F660-BE38-66FF-42427E0BD1C9> /Library/InputManagers/Safari AdBlock/Safari AdBlock.bundle/Contents/MacOS/Safari AdBlock
0x2756000 - 0x2793fe3 +com.zang.RegexKit 0.6.0 (0.6.0) /Library/InputManagers/Safari AdBlock/Safari AdBlock.bundle/Contents/Frameworks/RegexKit.framework/Versions/A/RegexKit
0x27a7000 - 0x27a8fff +com.Logitech.Control Center.Scroll Enhancer Loader 2.4.0 (2.4.0) /Library/InputManagers/LCC Scroll Enhancer Loader/LCC Scroll Enhancer Loader.bundle/Contents/MacOS/LCC Scroll Enhancer Loader
0x27ae000 - 0x27b8fff +com.unsanity.smartcrashreports Smart Crash Reports version 1.5b3 (1.5b3) <7E3E7D42-BB62-6D09-E262-0140BA963851> /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports
0x1455b000 - 0x1493afe7 com.apple.CoreFP 2.1.42 (2.1.42) <FAB85F69-D039-170F-4482-DDAE831651DC> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
0x14aa2000 - 0x14fb4feb com.apple.RawCamera.bundle 3.14.0 (646) <27962422-EA30-43CF-2B3E-E662BB4C46C7> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x164ca000 - 0x175f9fe7 com.apple.CoreFP1 1.14.42 (1.14.42) <9A0CE286-6B0F-3DAC-DE0F-66219FDF8036> /System/Library/PrivateFrameworks/CoreFP1.framework/CoreFP1
0x18519000 - 0x1851aff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x1851f000 - 0x18523ff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x18528000 - 0x1852eff7 com.apple.audio.AppleHDAHALPlugIn 2.0.5 (2.0.5f14) <38E3C1A4-84E4-C105-B55F-8FC4C154036D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x18553000 - 0x185a301f +com.DivXInc.DivXDecoder 6.0.5 (6.0.5) /Library/QuickTime/DivX 6 Decoder.component/Contents/MacOS/DivX 6 Decoder
0x1888c000 - 0x188b2fff libssl.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <32607000-7573-6D51-ABC3-420B4A0D6629> /usr/lib/libssl.0.9.7.dylib
0x18a00000 - 0x18a8dfe7 com.apple.mobiledevice 507.11 (507.11) <D0CF942A-141A-A03E-2321-858612F157F2> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x18ad7000 - 0x18b8cfe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
0x18bd2000 - 0x18db8fef com.apple.audio.codecs.Components 2.0.4 (2.0.4) <5D32DF8D-C577-EB6B-72FA-1ABDF1CED762> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x70000000 - 0x700cbfff com.apple.audio.units.Components 1.6.5 (1.6.5) <412DBD1B-E9B5-E67C-99E4-820BF38239AC> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
0x901f0000 - 0x901f5ff7 com.apple.OpenDirectory 10.6 (10.6) <C1B46982-7D3B-3CC4-3BC2-3E4B595F0231> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x90248000 - 0x90249ff7 libScreenReader.dylib ??? (???) <E559E38F-FB36-C1C4-B915-D3A4E4354921> /usr/lib/libScreenReader.dylib
0x9024a000 - 0x9025ffff com.apple.ImageCapture 6.1 (6.1) <B909459A-EAC9-A7C8-F2A9-CD757CDB59E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x90260000 - 0x9030eff3 com.apple.ink.framework 1.3.3 (107) <57B54F6F-CE35-D546-C7EC-DBC5FDC79938> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x90328000 - 0x9042afe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <015563C4-81E2-8C8A-82AC-31B38D904A42> /usr/lib/libcrypto.0.9.8.dylib
0x9042b000 - 0x9044fff7 libJPEG.dylib ??? (???) <5F2343E4-C268-B9AE-1BC3-466F5A614648> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9047a000 - 0x9063dfeb com.apple.ImageIO.framework 3.0.5 (3.0.5) <87750C2B-193F-56A6-AB97-0842A2D02092> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x9063e000 - 0x906ebfe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
0x907e8000 - 0x90849fe7 com.apple.CoreText 151.12 (???) <98F53C15-1D29-A2B3-0717-5A26A2699163> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x9087e000 - 0x90880ff7 com.apple.securityhi 4.0 (36638) <38D36D4D-C798-6ACE-5FA8-5C001993AD6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
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0x90a7a000 - 0x90a88ff7 com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x90ac7000 - 0x90c0afef com.apple.QTKit 7.7 (1790) <95F7C69A-1D24-A96A-E95D-1DF8CCD03FB3> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x90c0b000 - 0x90c1ffe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x90c2a000 - 0x90c2eff7 libGIF.dylib ??? (???) <5D29E5F4-30B9-5A24-55E7-BCBA30499093> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x90c2f000 - 0x90c3fff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x90c79000 - 0x90c7ffe7 com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x90c84000 - 0x90ca6fef com.apple.DirectoryService.Framework 3.6 (621.14) <A24C9308-4EB3-456D-1691-43DDB6F9A79F> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x912f0000 - 0x912f0ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x9162c000 - 0x9162dff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
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0x91681000 - 0x9168dff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x9168e000 - 0x916c1ff7 com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x91727000 - 0x91854ffb com.apple.MediaToolbox 0.484.60 (484.60) <A7FE2739-64A7-40EB-A6E7-69FBCE3C87D4> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x91855000 - 0x918d0fff com.apple.AppleVAFramework 4.10.27 (4.10.27) <BFD2D1CA-535C-F16F-0EB5-04905ABD65CF> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x91918000 - 0x919b3fe7 com.apple.ApplicationServices.ATS 275.19 (???) <2E83B3E9-AF39-36FC-5D05-CC1E952098AB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
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0x99dd4000 - 0x99efcfe7 com.apple.WebKit 6534.57 (6534.57.2) <4CB86278-4657-3503-8042-074628222DF3> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x99efd000 - 0x99f0aff7 com.apple.AppleFSCompression 24.4 (1.0) <6D696284-020B-7F5C-226D-B820F0E981D2> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x99f0b000 - 0x99fa8fe3 com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x99fa9000 - 0x99fa9ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x99faa000 - 0x9a00effb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9a07f000 - 0x9a07fff7 com.apple.quartzframework 1.5 (1.5) <CEB78F00-C5B2-3B3F-BF70-DD6D578719C0> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x9a087000 - 0x9a0a5fe7 libPng.dylib ??? (???) <45185287-25AD-C239-AA58-8FA53DF55B79> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9a0a6000 - 0x9a4dbff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9a4dc000 - 0x9a7d6fef com.apple.QuickTime 7.6.6 (1790) <A5B2CDA8-47C9-F1AE-ED54-625B0FAB426F> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9a7d7000 - 0x9a850ff7 com.apple.PDFKit 2.5.1 (2.5.1) <CEF13510-F08D-3177-7504-7F8853906DE6> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x9a923000 - 0x9ab4eff3 com.apple.QuartzComposer 4.2 ({156.30}) <2C88F8C3-7181-6B1D-B278-E0EE3F33A2AF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x9ab4f000 - 0x9aba9fe7 com.apple.CorePDF 1.4 (1.4) <78A1DDE1-1609-223C-A532-D282DC5E0CD0> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x9abaa000 - 0x9abdaff7 com.apple.MeshKit 1.1 (49.2) <ECFBD794-5D36-4405-6184-5568BFF29BF3> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x9abdb000 - 0x9ac33fe7 com.apple.datadetectorscore 2.0 (80.7) <A40AA74A-9D13-2A6C-5440-B50905923251> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x9ac6a000 - 0x9acaefe7 com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2 GB, SMC 1.17f0
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9120822AS, 111.79 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021a, 0x1d200000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000 / 2Hi madatapple18,
What happened to the love? You said," I enjoy using Apple products because of how easy they are to love."
Seriously, don't worry, somebody in the Apple Discussions Community will help you figure out what the problem is! I promise.
You see, one of the main reasons why Apple Products are easy to love is because of all of the kindhearted, kindred folks here who enjoy helping others. I try to help too, but I never get any points. My heart is in the right place though.
I don't actually have an iPhone myself BUT I know that sometimes when I connect with iTunes online, that there is a lag while the "Genius" is "analyzing my iTunes library". Perhaps that could have something to do with it?
Good luck -
I've tried going through all the solutions I can find including trying unlock my profile (parent.lock), or create a new profile (profile manager crashes too), opening it in safe mode (it won't - still crashes), running it as administrator (also crashes) and I cannot uninstall it (that crashes too). The Crash Reporter/Manager also crashes and locks up so I cannot submit this issue. I'm at a loss.
Hit CTRL+SHIFT+ESC to bring up Windows Task Manager, go to the Processes tab and look for '''firefox.exe''' If you find it, right click it and choose Kill Process.
What I suggest next is to perform a clean installation as follows:
* Go to [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 4.0] and download a fresh installation file to the desktop. In this particular case, I'd recommend downloading the file with either IE8 or 9. Choose to save the file to your desktop when you see the prompt.
* Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).
* Then reboot and delete the folder called Mozilla Firefox at this location: C:\Program Files\Mozilla Firefox
* Finally run the installation file you downloaded to the desktop earlier.
Your bookmarks, customizations etc., will be retained in a separate folder and will become available again once the reinstallation completes.
If you prefer to go back to the previous secure version which is 3.6.16, use this link instead: [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.16] Otherwise the procedure is the same. -
I downloaded ITunes onto my computer with Windows 8. Each time I try to open it I get the same error of "Apple Application Support was not found. Apple Application Support is reuired to run iTues. Please uninstall ITunes, then install ITunes again. Error 2 (Windows error 2)". I have tried uninstalling it and reinstalling it multiple times and continue to get the same error. I am unsure of how to fix this.
Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Itunes and Windows Explorer crash when ipod attached
Hi, for some reason my ipod has started to crash both my laptop and my home desktop computer whenever i attach it. It shows up in Windows Explorer but if i click on the icon it crashes the window. Similarly, Itunes opens if i attach my ipod but then freezes straight away, but then if i take out my ipod it starts to work fine again. Im starting to think that seeing as this is happening on more than one computer it might be a fault with the ipod. Any ideas?!
O and it's a 120gb ipod classic and im using the most up to date itunes on vista.
Thanks alotIm starting to think that seeing as this is happening on more than one computer it might be a fault with the ipod.
I'm with you on that. By any chance do you have a spare USB cable (or have access to a different one)? If so, try experimenting with connecting using the other cable. Do you still get the freeze with that? -
Itunes for windows 7 crashes when I plug my Iphone 4s in
I'm running Itunes 11.1.4.62 in Windows 7 Professional SP1 environment.
It works fine until I plug my new Iphone 4S in, then it just becomes unresponsive... no matter how long I leave it. The only way to exit is to shut it through task manager.
Its always worked fine with my Ipod!The error message that eventually shows on the frozen application (if I minimise all other windows) states:
iTunes was unable to load data class information from Sync Services.
Reconnect or try again later.
Please help! -
MY WINDOW KEEP CRASHING WHEN OPEN IN BOOT CAMP
I just bought a new imac 21" last week and have a professional install my window 8 on boot camp and also in parallel.
This is the 2nd time when I try to open in boot camp, window 8 need to repair as it can not be open. It said it need to do an automatic repair but still not work.
I am also having a hard time openning up the parallel . Need help!. Only have my new imac for a week and already have problem opening up the boot camp window 2nd time. First time , we need to uninstall and re-install again. I just have the profession uninstall and reinstall on friday, and 2 days later not working when I try to open it up under boot camp. I try refresh my computer and also automatic repair method and still not work.
Any help or suggestion apprectiate.
Thanks
CarlaHi Carla,
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
Any change? -
Windows Explorer crash when opening a specific Adobe system folder
When I open "C:\Program Files\Adobe\Acrobat 8.0\Acrobat" to view the folder's contents, i get a "Windows Explorer has stopped working" error pop-up. It ONLY happens when trying to view that specific folder. It has no effect on the actual operation of the Adobe program. I am running it on a Dell XPS 420 with Vista Home Premium 32bit.
Here's a screenshot of the problem:
http://i13.photobucket.com/albums/a272/HiFiSi/Miscellaneous/adobeproblem.png
Thank you in advance for your help.That would seem to be a Vista/Permissions problem... you might search at
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US -
I have installed the latest version of iTunes for Windows 8 but when I try to open it, it says Windows has an error and I simply can't open it any longer. Any help is appreciated!
Hey socestlavie,
Thanks for the question. I understand you are experiencing issues with iTunes for Windows. The following resource may help to resolve your issue:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4. -
Can Not installed latest iTunes 10.5.2 for Windows XP
To System support,
I am having trouble installed latest iTunes 10.5.2 for Windows XP. When I start install the exe file, I got an error message:
“There is problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.”
Could someone tell me why I can’t install iTunes 10.5.2?
I even fellow the trouble shooting from iTunes page by uninstall the older version of iTunes. Now I can’t even link my iPhone or iPad now. Please advise me on what is missing in my computer for costing this issue. Thanks for all your supports.
My computer inf:
System:
Microsoft Windows XP
Professional
Version 2002
Service Pack 3
Computer:
Intell(R) Core 2 Duo CPU
T7500 @ 2.20GHz
2.19 GHz, 1.50 GB of RAM“There is problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.”
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time? -
Got new computer with windows 8.1 and installed latest itunes, went to update music library on my nano 5th gen and plugged in recognized in my library but when it synced , it said sync was complete but did not update at all, then reset the ipod to factory , BIG MISTAKE plugged in again and it did the same thing except now I have no music on at all it syncs but will not put any music on , previous computer had xp on it, what would the problem be and what would solution be????
Thanksc) unistalled and reinstalled iTunes
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 -
hi there
i was trying to install latest itunes it gives error
the configuration data for this product is corrupt contact your personal support
how can i fix it and what is the reason for this error(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Continually get a message saying "We are experiencing technical difficulties, please try later" when trying to set up allowances. Not very helpful. Any ideas. I am running the latest itunes with Windows 7 Professional.
Not a solution yet, but received the following from one of the tech people I've been e-mailing back & forth with.
"I'm sorry that you have been unable to submit your podcast. The podcast submission form is currently offline. When trying to submit the podcast you will receive this message "We are Currently Experienced Technical Difficulties". Once the issue has been resolved, I would be glad to inform you.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available."
Who knows, maybe the problem isn't with my feed after all.
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