Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. This is an APPLE Itunes issue. Help!. HPPavillion DV6 64 bit, windows 7
Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.
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Hey colorado65,
Follow the steps in this link to resolve the issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
When you uninstall, the items you uninstall and the order in which you do so are particularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
All the best,
Delgadoh -
I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?
Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
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Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
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See
iOS: Device not recognized in iTunes for Windows
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or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
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paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
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Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Dell Inc. Inspiron 5721
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002FB7200B6E2500
Current user is not an administrator.
The current local date and time is 2014-01-01 16:14:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
D: PLDS DVD+/-RW DU, Rev
Audio CD in drive.
Found 15 songs on CD, playing time 55:35 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:13:47
Track 3, start time 07:40:44
Track 4, start time 11:32:54
Track 5, start time 14:33:34
Track 6, start time 18:24:06
Track 7, start time 22:00:28
Track 8, start time 25:36:27
Track 9, start time 28:47:47
Track 10, start time 32:56:24
Track 11, start time 37:07:54
Track 12, start time 40:11:29
Track 13, start time 45:02:62
Track 14, start time 48:42:65
Track 15, start time 51:56:11
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive D: PLDS DVD+/-RW DU on CDR media at speed 24X. -
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Hello
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I am in Africa a long way from home and tech support, so please can anyone help me?? Im a bit desperate as my whole photo library is inaccessible, and it will be months before I am back in the UK.
I am not hugeley techie so plain English please.
ThanksHardware Information:
MacBook Pro (15-inch Core 2 Duo)
MacBook Pro - model: MacBookPro2,2
1 2.16 GHz Intel Core 2 Duo CPU: 2 cores
3 GB RAM
Video Information:
ATY,RadeonX1600 - VRAM: 128 MB
Startup Items:
AdobeVersionCue: Path: /Library/StartupItems/AdobeVersionCue
ADSLAutoConfig: Path: /Library/StartupItems/ADSLAutoConfig
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
StartOuc: Path: /Library/StartupItems/StartOuc
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:49:42
Disk Information:
Hitachi HTS541612J9SA00 disk0 : (111.79 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) /: 111.47 GB (6.45 GB free)
USB Information:
JMicron USB to ATA/ATAPI bridge 111.79 GB
(null) (disk1s1) <not mounted>: 32 KB
Backup (disk1s3) <not mounted>: 111.67 GB
Vodafone (Huawei) Vodafone Mobile Broadband (Huawei)
Micron Built-in iSight
Apple Computer Apple Internal Keyboard / Trackpad
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (0.0.67)
com.huawei.driver.cdc_usb_bus (1.0.2)
com.huawei.driver.cdc_acm (2.6.2f17)
com.huawei.driver.dc_net (1.0.2)
com.huawei.driver.cdc_ncm (2.6.2f16)
de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1)
Problem System Launch Daemons:
[loaded] de.novamedia.nmnetmgrd.plist
[not loaded] org.samba.winbindd.plist
Problem System Launch Agents:
[failed] com.apple.Kerberos.renew.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.adobe.versioncueCS3.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.trusteer.rooks.rooksd.plist
[failed] xxx.qnation.PeerGuardian.kextload.plist
Launch Agents:
[loaded] com.adobe.CS4ServiceManager.plist
[loaded] com.trusteer.rapport.rapportd.plist
[loaded] de.novamedia.VodafoneDeviceObserver.plist
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist
[failed] com.facebook.videochat.[redacted].plist
[loaded] com.google.keystone.agent.plist
[loaded] com.zeobit.MacKeeper.Helper.plist
User Login Items:
iTunesHelper
MTN Pocket Internet
Microsoft AU Daemon
Vodafone Mobile Broadband
Vodafone Mobile Broadband
3rd Party Preference Panes:
Adobe Version Cue CS3
BDSPrefPane
Déjà Vu
Flash Player
Flip4Mac WMV
Trusteer Endpoint Protection
Internet Plug-ins::
Flip4Mac WMV Plugin: Version: 2.3.2.6
FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update
Flash Player: Version: 11.9.900.152 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 9.5.5
QuickTime Plugin: Version: 7.6.6
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6
Google Earth Web Plug-in: Version: 7.1
RealPlayer Plugin: Version: (null)
Silverlight: Version: 4.0.50524.0
iPhotoPhotocast: Version: 7.0
Bad Fonts:
None
Old applications:
None
Time Machine:
Information not available
Top Processes by CPU:
32% firefox
25% Vodafone Mobile Broadband
3% EtreCheck
2% WindowServer
1% ps
Top Processes by Memory:
289 MB firefox
86 MB mds
55 MB Mail
52 MB WindowServer
52 MB Finder
Virtual Memory Statistics:
1.44 GB Free RAM
846 MB Active RAM
427 MB Inactive RAM
324 MB Wired RAM
383 MB Page-ins
0 B Page-outs -
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try this...
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http://support.apple.com/kb/HT3847
Install itunes on the new W7 PC.
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