Installed Maverick, Acrobat Pro keeps crashing
Acrobat 10.1.8.
It worked fine for a few days. Now I can't open .pdf's.
Try runing Disk Utlities to Repair Permissions.
(You may have to do this while in Recovery Mode ⌘-R)
Next Run Fontbook and check for duplicate or defective fonts.
This Link might help: http://www.phillipmjones.net/Font_Book.html
Try removing Acrobat and reinstall and update (use the uninstaller)
Make sure you have your registration code and a current installer or current DVD.
(Since there no long is a Repair Install item in the help menu (for Mac).
You might try going to
System Preferences > Users and Groups.
Create a text Profile.
Then open Acrobat and see if you can open a PDF.
If you can then you have an issue with Acrobat components in your current Profile and need to fix the issues.
Similar Messages
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Acrobat Pro keeps crashing when loading PDFs :(
I have never had this happen before, but recently it keeps crashing whenever I load up a PDF from my browser or hard drive. On the browser, the tabs don't respond and clicks make the screen transparent and the dialog box "Not responding" pops up. This either forces the window to crash to desktop or changes the PDf to the crossed-eye icon on black background. How can I fix this? I don't want to reinstall the program, since the discs contain the entire Design suite, and that takes a long time to install.
First, you can re-install Acrobat without re-installing the entire suite--but we are not there yet. Was there some change to your system when Acrobat started crashing? Bad fonts can cause Acrobat to crash. Problem with the screen driver can also cause problems. You can try to turn off any video acceleration.
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Since I've installed Maverick my Finder keeps crashing and relaunching.
Extremely annoying. Any quick & easy fix by any chances?
Thanks a lot!Hello there DoubleBellyBuster,
It sounds like after upgrading to Mavericks, Finder is unstable and keeps relaunching on your for no apparent reason. I want to recommend 2 things here.
First reset your PRAM, and SMC and see if the issue persists:
About NVRAM and PRAM
http://support.apple.com/kb/ht1379
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
After resetting NVRAM or PRAM, you may need to reconfigure your settings for speaker volume, screen resolution, startup disk selection, and time zone information.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Resetting the SMC on portables with a battery you should not remove on your own
Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
If it is not resolved, next I would try a Safe Boot.
Mac OS X: What is Safe Boot, Safe Mode?
http://support.apple.com/kb/ht1564
Thank you for using Apple Support Communities.
Take care,
Sterling -
The latest CC version is what i have and it will let me work for a tiny bit and then it crashes. Never had a problem before.
Hi Chris,
I'm sorry for your for your frustration!
What happens when it crashes? Are you receiving a specific error message? And what OS are you using?
Looking forward to hearing back from you!
Regards, Stacy -
I just installed CS 6 and now my Acrobat Pro is crashing. I marked several spots to redact and when I applied the redaction, it crashed and produced a report. How do I get it to stop crashing? I am on OS 10.9.4
Report the problem to Adobe Acrobat Support along with sample PDFs and detailed description of the steps you perform.
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MacBook Pro keeps Crashing/Rebooting when Typing
Ever since I installed Mavericks my MacBook Pro keeps crashing/rebooting. It's an early 2012 model machine, and until now has given me no problems at all (except for some odd SafariDAVClient thing that keeps hogging my memory and I have to force close periodically).
The problem is when I am typing a lot (e-mail, or a document) the computer will suddenly freeze momentarilly, then reboot giving me the grey screen with several different languages indicating there was a crash and I need to press any key to continue. I have tried doing a clean re-install of OSX as one discussion thread here suggested to no avail.
THANK YOU for any help someone might be able to offer!
Here is my most recent "panic" log:
ue Jan 28 13:28:37 2014
panic(cpu 3 caller 0xffffff80220dc19e): Kernel trap at 0xffffff7fa2c8192c, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000038250c8b4885, CR3: 0x0000000024514000, CR4: 0x00000000000606e0
RAX: 0x000038250c8b4865, RBX: 0xffffff8033589e00, RCX: 0x0000000000000000, RDX: 0x7fffffffffffffff
RSP: 0xffffff80a1a238f0, RBP: 0xffffff80a1a23930, RSI: 0x0000000000000050, RDI: 0xffffff80220f36a0
R8: 0x000000000000006f, R9: 0x0000000000000000, R10: 0x000000000012006f, R11: 0x0000000000070000
R12: 0xffffff80220f36a0, R13: 0x000000000000001f, R14: 0x0000000080000000, R15: 0x000000000000000a
RFL: 0x0000000000010286, RIP: 0xffffff7fa2c8192c, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000038250c8b4885, Error code: 0x0000000000000000, Fault CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff80a1a23580 : 0xffffff8022022f69
0xffffff80a1a23600 : 0xffffff80220dc19e
0xffffff80a1a237d0 : 0xffffff80220f3606
0xffffff80a1a237f0 : 0xffffff7fa2c8192c
0xffffff80a1a23930 : 0xffffff7fa2c7f1ae
0xffffff80a1a23990 : 0xffffff7fa3ea83a5
0xffffff80a1a23a00 : 0xffffff7fa2c86265
0xffffff80a1a23a80 : 0xffffff7fa2c89289
0xffffff80a1a23b00 : 0xffffff7fa2c88710
0xffffff80a1a23b50 : 0xffffff7fa2c87c75
0xffffff80a1a23b90 : 0xffffff7fa2c86900
0xffffff80a1a23bd0 : 0xffffff7fa2c778a0
0xffffff80a1a23c10 : 0xffffff7fa2c6d0fe
0xffffff80a1a23c60 : 0xffffff7fa2c70d54
0xffffff80a1a23cb0 : 0xffffff7fa2c6fa38
0xffffff80a1a23e00 : 0xffffff7fa2c62176
0xffffff80a1a23e90 : 0xffffff7fa2c60c8d
0xffffff80a1a23ed0 : 0xffffff7fa2ce4b07
0xffffff80a1a23f00 : 0xffffff7fa2ce287a
0xffffff80a1a23f20 : 0xffffff802204a15a
0xffffff80a1a23fb0 : 0xffffff80220d6aa7
Kernel Extensions in backtrace:
com.apple.iokit.IOHIDFamily(2.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffffff 7fa2c5c000->0xffffff7fa2ccdfff
dependency: com.apple.driver.AppleFDEKeyStore(28.30)[558B2575-5197-3C4C-BAD2-8CB465638FA8]@ 0xffffff7fa2c51000
com.apple.iokit.IOUSBHIDDriver(650.4.4)[B79A7E01-DD3F-3C1A-840A-879D262C69DE]@0 xffffff7fa2ce1000->0xffffff7fa2ce9fff
dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffff ff7fa2c5c000
dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7fa2615000
com.spsys.driver.IOKitDriver(1.0.1)[00000000-0000-0000-0000-000000000000]@0xfff fff7fa3ea7000->0xffffff7fa3eaafff
dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffff ff7fa2c5c000
BSD process name corresponding to current thread: kernel_task
Mac OS verMake a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Print the first page of the panic report and bring it with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed. -
Macbook Pro Keeps crashing all the time
hi My macbook pro keeps crashing randomly, even when nothing is being done on the mac!
Report is below:
Process: storeagent [345]
Path: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oreagent
Identifier: storeagent
Version: 232.9
Code Type: X86-64 (Native)
Parent Process: launchd [160]
Responsible: storeagent [345]
User ID: 501
PlugIn Path: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
PlugIn Identifier: com.apple.CommerceKit
PlugIn Version: 1.2.0 (232.9)
Date/Time: 2014-07-02 09:07:21.858 +0100
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: E0E4CD07-6128-4A03-8669-762CFB216E14
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x000000010a046e60
kernel messages:
VM Regions Near 0x10a046e60:
__LINKEDIT 0000000109fa3000-0000000109fef000 [ 304K] r--/rwx SM=COW /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
--> __TEXT 0000000109ff3000-000000010a27d000 [ 2600K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
__DATA 000000010a27d000-000000010a2b2000 [ 212K] rw-/rwx SM=PRV /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CommerceKit 0x000000010a046e60 _CKBeginXPCTransaction + 0
1 libdyld.dylib 0x000000010bb5e5fd start + 1
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fec5c008038 rbx: 0x0000000000000000 rcx: 0x00007fec5c008040 rdx: 0x00000000a1a1a1a1
rdi: 0x0000000107f751a4 rsi: 0x00007fec5c008000 rbp: 0x00007fff57e56d20 rsp: 0x00007fff57e56cc8
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x000000010a2c4a10 r11: 0x000000010a046e60
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010a046e60 rfl: 0x0000000000010202 cr2: 0x000000010a046e60
Logical CPU: 0
Error Code: 0x00000014
Trap Number: 14
Binary Images:
0x107da9000 - 0x107fd4fe7 storeagent (232.9) <768530ED-178B-3DC1-8888-E2D7E0E792D5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oreagent
0x10802d000 - 0x10832bfff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x10856d000 - 0x1090e3ff7 com.apple.AppKit (6.9 - 1265.20) <D2A7AF23-0FEA-3D7D-9CF5-B4E262224577> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x10986b000 - 0x1098ceffb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x109909000 - 0x10991bfff com.apple.login (3.0 - 3.0) <8342C3B7-8363-36BE-B5B6-CD81166AEC24> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x10992f000 - 0x109940fff com.apple.StreamingZip (1.0 - 1) <C6C6E016-3653-3D71-8EE2-D0C71862459B> /System/Library/PrivateFrameworks/StreamingZip.framework/Versions/A/StreamingZi p
0x109954000 - 0x109958fff com.apple.ServerInformation (2.0 - 1) <85F3EFCA-246B-30A1-8757-ECC97533D38D> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x109964000 - 0x10997ffff com.apple.DistributionKit (700 - 846) <13B5FB63-634A-342D-A508-FCC13A2236A5> /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit
0x10999d000 - 0x109a33ff7 com.apple.PackageKit (3.0 - 332) <70BE1C7F-0609-32D3-9FA3-3C2CCF7FE999> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x109aaf000 - 0x109b1bfff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x109b54000 - 0x109daeffd com.apple.security (7.0 - 55471.14.4) <1D5DA20E-DB48-3E1D-9BF5-BAA694192B25> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x109ef7000 - 0x109f81fff com.apple.SoftwareUpdate.framework (6 - 574.5) <52C7384D-68E4-369C-88D7-142A86147FA8> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x109ff3000 - 0x10a27cfff com.apple.CommerceKit (1.2.0 - 232.9) <F7FE41AC-AEFE-39B9-892B-0CD486C8E442> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x10a31c000 - 0x10a4c9f27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x10a4ef000 - 0x10a4f0ff7 libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
0x10a4f8000 - 0x10ae17f43 com.apple.CoreGraphics (1.600.0 - 599.23.13) <3A1952C7-1D67-3DEC-A5AB-5399FF4F2A92> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x10af49000 - 0x10b0e4ff8 com.apple.CFNetwork (673.3 - 673.3) <4375B7CB-34B6-3A26-99AC-2D2404AD9C9B> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x10b1ec000 - 0x10b1ecfff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x10b1f1000 - 0x10b3d6fff com.apple.CoreFoundation (6.9 - 855.16) <A63E680E-E4B2-368B-8564-9DBE0D8DDB91> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x10b54a000 - 0x10b58cff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x10b5a8000 - 0x10b5a9ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x10b5af000 - 0x10b767ffb libicucore.A.dylib (511.32) <A7CE7DAD-D3AD-36A2-BE4F-25C5F21FADBB> /usr/lib/libicucore.A.dylib
0x10b811000 - 0x10b8f8ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x10b931000 - 0x10b942ff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x10b94e000 - 0x10b94ffff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x10b957000 - 0x10b972ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x10b981000 - 0x10b9d3fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x10ba34000 - 0x10ba5dff7 libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
0x10ba72000 - 0x10ba76ff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
0x10ba7f000 - 0x10ba89fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x10ba9d000 - 0x10baa4fff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
0x10bab7000 - 0x10babeff3 libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib
0x10bac6000 - 0x10bb14fff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x10bb27000 - 0x10bb41fff libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib
0x10bb5b000 - 0x10bb5eff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
0x10bb68000 - 0x10bb68ff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x10bb6f000 - 0x10bb76ff8 liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
0x10bb84000 - 0x10bb89fff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
0x10bb91000 - 0x10bb93ff7 libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
0x10bb9e000 - 0x10bb9fffb libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
0x10bba9000 - 0x10bbbaff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x10bbc8000 - 0x10bbc9ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x10bbce000 - 0x10bc57ff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x10bc84000 - 0x10bc86ff3 libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
0x10bc93000 - 0x10bc9bfff libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib
0x10bca6000 - 0x10bccdffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
0x10bce7000 - 0x10bd03ff7 libsystem_kernel.dylib (2422.100.13) <498AEBD7-4194-3CF2-AA16-D5D03FFBD8C0> /usr/lib/system/libsystem_kernel.dylib
0x10bd28000 - 0x10bd57fd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
0x10bd63000 - 0x10bd7eff7 libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
0x10bd89000 - 0x10bdb0ff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
0x10bdcf000 - 0x10bdd8ff3 libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
0x10bde5000 - 0x10bdebff7 libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
0x10be05000 - 0x10be0cff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x10be18000 - 0x10be19ff7 libsystem_sandbox.dylib (278.11) <B46E4040-A8C6-3EBC-91F8-F1CB01106614> /usr/lib/system/libsystem_sandbox.dylib
0x10be23000 - 0x10be27ff7 libsystem_stats.dylib (93.90.3) <4E51D5B0-92A0-3D0D-B90E-495A1ED3E391> /usr/lib/system/libsystem_stats.dylib
0x10be2e000 - 0x10be2ffff libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
0x10be38000 - 0x10be3dff7 libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
0x10be44000 - 0x10be68fff libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
0x10be89000 - 0x10be99fff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
0x10bea3000 - 0x10bf8dfff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x10bfa7000 - 0x10bfb4ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x10bfbf000 - 0x10bfc3fff libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
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0x110c29000 - 0x110c2bfff com.apple.loginsupport (1.0 - 1) <4FBB283B-5BBD-3918-AC89-3A7286CFA145> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
0x110c32000 - 0x110c78fff com.apple.DiskManagement (6.1 - 744.1) <3DD4CD10-4476-334C-8C4B-991A85AAC272> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x110ca4000 - 0x11101bff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <C3A7612F-34CC-3547-B01C-522D255B69ED> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x11111b000 - 0x1111a6fff libCoreStorage.dylib (380) <DE9B3F8C-045C-3010-9A25-C8CD72F1066B> /usr/lib/libCoreStorage.dylib
0x1111cf000 - 0x1111d9ff7 libcsfde.dylib (380) <A5CF6F85-0537-399F-968B-1536B1235E65> /usr/lib/libcsfde.dylib
0x1111e8000 - 0x111219fff com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x11122e000 - 0x1112e6ff7 com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x111353000 - 0x111355fff com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x11135e000 - 0x111360ffb libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib
0x111368000 - 0x11136efff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x11137d000 - 0x1113a9ff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x1113d3000 - 0x1113eafff com.apple.PackageKit.PackageUIKit (3.0 - 332) <419D2A01-3A7A-3EB4-B4E5-55DEEB786572> /System/Library/PrivateFrameworks/PackageKit.framework/Frameworks/PackageUIKit. framework/Versions/A/PackageUIKit
0x111408000 - 0x111413ff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) <B62B1994-1874-3F8D-B62E-589E6F6534C9> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x111420000 - 0x1114f1ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <B26C8237-52E0-3E93-A2E2-147B57B3292E> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x111556000 - 0x111559ff7 com.apple.LoginUICore (3.0 - 3.0) <1ECBDA90-D6ED-3333-83EB-9C8232DFAD7C> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0x111565000 - 0x111566ff7 libodfde.dylib (20) <C00A4EBA-44BC-3C53-BFD0-819B03FFD462> /usr/lib/libodfde.dylib
0x111571000 - 0x1115b6fff libcurl.4.dylib (78.92.2) <FE790105-B56B-3972-96F4-E133764FF735> /usr/lib/libcurl.4.dylib
0x1115ca000 - 0x1115ffffc com.apple.LDAPFramework (2.4.28 - 194.5) <4ADD0595-25B9-3F09-897E-3FB790AD2C5A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x111614000 - 0x111624ffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
0x11162b000 - 0x11170afff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x111776000 - 0x1117aafff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
0x1117c1000 - 0x1117e3fff com.apple.framework.familycontrols (4.1 - 410) <4FDBCD10-CAA2-3A9C-99F2-06DCB8E81DEE> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x111803000 - 0x111831ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x111861000 - 0x11186ffff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x111880000 - 0x111880fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff655d8000 - 0x7fff6560b817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 323
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=131.3M resident=126.7M(96%) swapped_out_or_unallocated=4712K(4%)
Writable regions: Total=58.3M written=6920K(12%) resident=7800K(13%) swapped_out=0K(0%) unallocated=50.7M(87%)
REGION TYPE VIRTUAL
=========== =======
Dispatch continuations 16.0M
Kernel Alloc Once 4K
MALLOC 20.4M
MALLOC (admin) 32K
STACK GUARD 56.0M
Stack 8192K
VM_ALLOCATE 12K
__DATA 20.8M
__IMAGE 528K
__LINKEDIT 29.7M
__TEXT 101.7M
__UNICODE 544K
shared memory 4K
=========== =======
TOTAL 253.6Marthur wrote:
Boot into your recovery partition (restart, hold down ⌘R until you see the Apple logo), and use Disk Utility to repair your hard drive. Repair permissions too while you're there. OS X: About OS X Recovery
If that doesn’t work, reinstall Mavericks over your current installation.
But create a complete, current backup first...
Always have current backups. The recovery tools usually work fine, and OS X and tools can be reloaded from distros — but it's your own data that's usually not easily replaceable. -
Mac Pro keeps crashing while sleeping.
MacPro3,1 Quad-Core Intel Xeon, 2.8 GHz, 6 GB running OSX 10.10.1
Mac Pro keeps crashing while sleeping. Just did a clean install of Yosemite so not a lot of extras loaded on this machine.
Crash log is below, can anyone help?
Crash log
Anonymous UUID: F22DEA9F-F3D7-E141-BC81-27F54620A33A
Sat Dec 27 09:48:40 2014
*** Panic Report ***
panic(cpu 4 caller 0xffffff80105ff683): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x84, NMIPI acks: orig: 0x0, now: 0x0"@/SourceCache/xnu/xnu-2782.1.97/osfmk/x86_64/pmap.c:2471
Backtrace (CPU 4), Frame : Return Address
0xffffff80e1953970 : 0xffffff801053a811
0xffffff80e19539f0 : 0xffffff80105ff683
0xffffff80e1953a80 : 0xffffff8010605913
0xffffff80e1953b70 : 0xffffff80106065e5
0xffffff80e1953bd0 : 0xffffff80105b6b4a
0xffffff80e1953ce0 : 0xffffff80105acd2c
0xffffff80e1953d10 : 0xffffff80105a9013
0xffffff80e1953d40 : 0xffffff8010a79eb0
0xffffff80e1953d60 : 0xffffff8010afe8e3
0xffffff80e1953dc0 : 0xffffff80105e8e54
0xffffff80e1953e10 : 0xffffff801053e91c
0xffffff80e1953e40 : 0xffffff80105235a3
0xffffff80e1953e90 : 0xffffff8010533e8d
0xffffff80e1953f10 : 0xffffff801060a142
0xffffff80e1953fb0 : 0xffffff801063ac66
BSD process name corresponding to current thread: UserEventAgent
Mac OS version:
14B25
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000010200000
Kernel text base: 0xffffff8010400000
__HIB text base: 0xffffff8010300000
System model name: MacPro3,1 (Mac-F42C88C8)
System uptime in nanoseconds: 9286723571276
last loaded kext at 911450085459: com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0 (addr 0xffffff7f92ef0000, size 81920)
last unloaded kext at 1089150090027: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f92edb000, size 16384)
loaded kexts:
com.apple.driver.AppleRAID 4.0.6
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.kext.AMDFramebuffer 1.2.8
com.apple.driver.AppleHDA 267.0
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.AMDRadeonX3000 1.2.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.CSRBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.3
com.apple.kext.AMD5000Controller 1.2.8
com.apple.driver.AppleMCEDriver 1.1.9
com.apple.driver.AppleHV 1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.XsanFilter 404
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleIntel8254XEthernet 3.1.4b1
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AirPortBrcm43224 700.36.24
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBUHCI 656.4.1
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.driver.IOBluetoothHIDDriver 4.3.1f2
com.apple.driver.AppleMultitouchDriver 260.30
com.apple.iokit.IOSerialFamily 11
com.apple.kext.triggers 1.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.DspFuncLib 267.0
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 156.4
com.apple.iokit.IOSurface 97
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.iokit.IOBluetoothFamily 4.3.1f2
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.kext.AMDSupport 1.2.8
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.driver.AppleHDAController 267.0
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 267.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleUSBHIDKeyboard 175.5
com.apple.driver.AppleHIDKeyboard 175.5
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOATAPIProtocolTransport 3.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IO80211Family 700.52
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOATAFamily 2.5.3
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 2.8 GHz, 6 GB, SMC 1.25f4
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: DIMM Riser B/DIMM 1, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x802C, 0x31384832353637324A445A38304547314436
Memory Module: DIMM Riser B/DIMM 2, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x802C, 0x31384832353637324A445A38304547314436
Memory Module: DIMM Riser A/DIMM 1, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x830B, 0x4E543147543732553839443642442D414320
Memory Module: DIMM Riser A/DIMM 2, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x830B, 0x4E543147543732553839443642442D414320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.3.1f2 15015, 3 services, 26 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en2
PCI Card: ATI Radeon HD 5770, Display Controller, Slot-2
PCI Card: ATI Radeon HD 5770, ATY,HoolockParent, Slot-2
PCI Card: pcif6ff,194, Slot-4
Serial ATA Device: ST2000DM001-9YN164, 2 TB
Serial ATA Device: WDC WD1001FALS-41K1B0, 1 TB
Serial ATA Device: Hitachi HDS721010KLA330, 1 TB
Parallel ATA Device: PIONEER DVD-RW DVR-112D
USB Device: My Passport 0730
USB Device: Bluetooth USB Host Controller
USB Device: USB Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
FireWire Device: built-in_hub, Up to 800 Mb/sec
Thunderbolt Bus:The panic was caused by the MAXPower device or its software, maybe with help from one or more of the other third-party system modifications you've installed.
First check the manufacturer's website for an update. If there is none, or if it doesn't help, I suggest you remove the device, back up all data, and then remove the software according to the manufacturer's instructions. Reboot and see whether there's an improvement. If there isn't, post another panic report. -
Premiere Pro keeps crashing when using overwrite (.) shortcut in Source Monitor
When editing a clip in the source monitor and then using the (.) key to overwrite the clip onto my timeline Premiere Pro keeps crashing. If I select the Timeline window and then press the (.) key it works fine, but if the Source Monitor is highlighted and I press (.) it crashes every time and shows these windows:
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/mightykilt/shared/
adobe/Mediacore/Backened/Make/Mac/../../Src/
Sequence/LinkContainer.cpp-184]
and then opens this one:
Adobe Premiere Pro
Sorry, a serious error has occured that requires
Adobe Premiere Pro to shut down. We will attempt to
save your current project.
It saves my current project as a copy, which is good, but I've now ended up with lots of copies of the same project as it keeps on crashing. In order to work I have to make sure that the Timeline is highlighted before I use the shortcut. It makes for very precarious and tense editing!
I've tried to update my system (I have the Production Premium Suite), but it came up with this:
Adobe Bridge CS6 5.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Extension Manager 6.0.5 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Prelude CS6 1.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Photoshop 13.0.5
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop Camera Raw 8.1(CS6)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
DPS Desktop Tools CS6 26.0.0 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Illustrator CS6 Update (version 16.0.4)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dynamic Link Media Server CS6 1.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe SpeedGrade CS6 6.0.4 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe InDesign CS6 8.0.1 update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe After Effects CS6 11.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Fireworks CS6 update to improve Mac 10.8 platform compatibility and resolve usability bugs.
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Media Encoder CS6 6.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Audition CS6
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Premiere Pro CS6 6.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Flash Pro CS6 update 2
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
I'm using a MacBookPro 15", OS X 10.8.4 and editing footage filmed at 24fps 1920x1080 on my Canon 550D/T2i. All .MOV files.
I purchased my software from iSoftware.co.uk. I'm worried that could be the problem.
Any help would be hugely appreciated. Thank you.
SamA crash with a very similar error message was fixed in the new CC release. The bug report in that case involved creating a multi-cam sequence, so it might not be directly related.
If you have a chance to download the CC trial, we'd be interested to know whether the crash remains in the new version. -
Acrobat Pro XI - Crashes when Acrobat Preferences is Opened
Hi
Brief History:
I am in the UK and run Mac OS X 10.8.2. Other Adobe products are CS3 Master Suite and Acrobat Pro 8. All installed on the Start Up Drive.
Downloaded and installed the Trial version of Acrobat Pro XI, intent on UpGrading on the basis of a functional copy of Acrobat Pro 8 running on the Mac and duly registered in my Adobe Account.
Happy with the Trial version the UpGrade Licence was purchased and the Serial Number was used in an attempt to convert the software to a Licenced version. However a message, something similar to that shown, declared:
The Serial Number entered is valid. Acrobat cannot find a qualifying product.
Whilst seeking help on the Adobe web site a ‘Chat’ system message popped up and subsequently a very helpful CS Agent ‘talked’ me through the problem. With the aid of Challenge Codes Acrobat Pro XI was made to accept the input of the Serial Number.
It seemed to be the end of the problem, gone was the nag screen and everything seemed to be working well, leaving me to get on and enjoy using XI?
For a few days everything seemed OK, then I tried to view a PDF from a web site and a message appeared:
Adobe PDF Document
There is a problem with the Adobe Acrobat/Reader.
If it is running, please exit and try again. (4.9)
This subsequently appeared at every attempt to view any PDF from the web.
Downloading PDFs from web Links to the Mac and then opening them works without any problems.
Remedial Actions:
I have trashed the Acrobat Pro XI Preferences File (.plist), used Disk Utility to Repair Permissions and rebuilt the Launch Services Database amongst other things. None of these actions have made any improvement to the situation reported.
The prospect of uninstalling Acrobat Pro XI was considered but due to the problems converting to the Licenced version I decided that being able to partially use Acrobat was better than having nothing at all.
I moved on to see if anything could be done in Acrobat Preferences.
Acrobat Pro XI Crashes:
Opening Acrobat Pro XI, either with or without a PDF displayed, Acrobat opens and a few seconds after the Acrobat > Preferences Link is hit Acrobat Pro XI crashes. This happens for as many times as you care to try.
A substantial Report is generated and is sent to Apple but not Adobe.
Acrobat does not crash until Preferences is accessed.
I am asking for help here because having had two more ‘Chats’ on the Adobe Help web site, the first Agent deferred my request ‘until the arrival of the Acrobat Experts‘. After waiting 4 hours as requested, the second Agent ignored all the information tendered asking only a few questions before informing me that ‘This Case will have to be answered by Telephone’.
The fact that I always clearly inform that using the Telephone is difficult for me due to hearing problems was apparently of no consequence to this individual.
I Telephoned and waited for an hour before hearing a human voice, thankfully the line was quite good.
Unfortunately I was committed to other tasks and needed to break off from the conversation before any real progess was made.
The CS Agent arranged for me to receive a Call Back. The time for the Call Back came and passed along with a few more hours. Whilst I was making ‘another’ cup of coffee the phone rang for about 5 ‘rings’ and cut off. Naturally it was a withheld number, this may have been the expected call?
The Case that had been opened for this problem was upgraded with a copy of the Crash Report. On the next visit to my Account Case History all of my Cases were found to be marked as ‘Withdrawn‘ or ‘Not Appropriate’. IMO Adobe taking such retrospect action is not appropriate.
I will start the ‘on-line help’ journey again tomorrow but will not be holding my breath awaiting a successful outcome and feel that it may be better to ask some questions in this Forum:
1. Am I entitled to 90 Days, or any other period, of Free Support from Adobe?
2. What is the best way to proceed toward getting a resolution to these problems?
3. Can anyone offer a direct solution to the Acrobat Pro XI Crashing problem?
Any input will be gratefully appreciated, best wishes, GI met same problem.
I removed a plugin :
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/Spelling.acroplugin
then it worked.
The crash report gave me the hint:
Process: AdobeAcrobat [72661]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.01 (11.0.01)
Code Type: X86 (Native)
Parent Process: launchd [202]
Date/Time: 2013-01-21 16:51:41.497 +0900
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 347798 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 140 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 0761187F-7C9A-4454-8BE6-DA9EFF408594
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x906fcc5a __kill + 10
1 libSystem.B.dylib 0x906fcc4c kill$UNIX2003 + 32
2 libSystem.B.dylib 0x9078f5a5 raise + 26
3 libSystem.B.dylib 0x907a56e4 abort + 93
4 libstdc++.6.dylib 0x9ab89fda __gnu_cxx::__verbose_terminate_handler() + 433
5 libstdc++.6.dylib 0x9ab8817a __cxxabiv1::__terminate(void (*)()) + 10
6 libstdc++.6.dylib 0x9ab881ba __cxxabiv1::__unexpected(void (*)()) + 0
7 libstdc++.6.dylib 0x9ab882b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
8 ...inguistic.LinguisticManager 0x25e0da46 0x25e07000 + 27206
9 ...inguistic.LinguisticManager 0x25e16abb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
10 ...dobe.AcrobatPlugin.Spelling 0x2289a733 AcroPluginMain + 112159
11 ...dobe.AcrobatPlugin.Spelling 0x2289a05e AcroPluginMain + 110410
12 ...dobe.AcrobatPlugin.Spelling 0x22899ffb AcroPluginMain + 110311
13 ...dobe.AcrobatPlugin.Spelling 0x2288facb AcroPluginMain + 68023
14 com.adobe.Acrobat.framework 0x6fb73f59 RunAcrobat + 1723997
15 com.adobe.Acrobat.framework 0x6fb73a9a RunAcrobat + 1722782
16 com.apple.CoreFoundation 0x954cea3b __CFRunLoopRun + 8059
17 com.apple.CoreFoundation 0x954cc3c4 CFRunLoopRunSpecific + 452
18 com.apple.CoreFoundation 0x954cc1f1 CFRunLoopRunInMode + 97
19 com.apple.HIToolbox 0x99c66d60 RunCurrentEventLoopInMode + 392 -
Adobe Acrobat Pro 9 crashing in Windows Vista - Need help
Hi,
I have installed Adobe Acrobat Pro 9 in my system which has OS Windows Vista with SP1 and everytime I open a pdf using my newly installed adobe acrobat it crashes.
The general trend it after 10 seconds from opening that pdf file, it just automatically closes itself. I checked the system process and didn't see the adobe process running after it closed itself. So I feel it just crashes for some unknown reason.
I have 1440 X 900 resolution. Don't know if that can be a problem, but I have tried reducing the resolution too but with no help.
Can anyone help me solve this problem.Since this is a USER TO USER forum, not Adobe support, and as the
only way another user could reply is if they had that exact problem
and also had a solution, you may need to contact Adobe for help
In the US - Adobe General support 800-833-6687
In the US - Adobe Install Problems 800-642-3623 -
- recently re-installed Adobe Acrobat Pro 9.0 on my new Mac (OSX version 10.9.3)
- after re-installing Adobe Acrobat Pro 9.0 an icon called Adobe PDF 9.0 shows up under Printers and Scanners
- every single time I want to scan, my printer/scanner Brother automatically chooses Adobe PDF 9.0 as printer/scanner, although my printer/scanner Brother is set as standard printer/scanner
- did bring the issue under attention of Customer Service who directed me to this websiteHi Pieter,
Acrobat 9 has not been tested and is unsupported Mac Mavericks.
You might face compatibility issues with it.
Regards,
Rave -
Adobe Premier Pro keeps crashing
APP keeps crashing literally every 5 minutes.
APP CS5.5 / OSX 10.7.3
ANyone got any ideas?
kernel: Data/Stack execution not permitted: Adobe Premiere P, protections were read-writeCs6 Adobe Premier Pro keeps crashing Cs6
What version of Premiere Pro? CS6
Have you installed the recent updates? Yes
What operating system?
win 7
What kind(s) of source footage?
H.264 in a .mov container and P2 MXF
If you are getting error message:
No error/ gone
What were you doing when the problem occurred?
Selecting and moving around app, editing task.
What other software are you running?
adobe master collection
Do you have any third-party effects or codecs installed?
No
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
None
Are you using Mercury Playback Engine GPU Acceleration?
yes
Does the problem only happen with your final output, with previews, or both?
Dose not happen when previewing
I check the FAQ list
Also, please do everyone a favor and check the Premiere Pro FAQ list and also do a quick Premiere Pro Community Help search to see if your question has been addressed already.PremerProcs6 Keeps crashing -
Acrobat 8 Keeps Crashing - PC running Vista.
When I try to combine files Acrobat gets partway through then fails. If I try enough times I eventually get it to work. I have put up with this for a while now I want to fix it. It also happens in other functions like create a PDF.
Thank you. Cheers! PhilYou can try updating to the latest version of Acrobat 8 to see if that helps or you can uninstall Acrobat 8, run the Acrobat Cleaner tool, then re-install
http://labs.adobe.com/downloads/acrobatcleaner.html -
Acrobat Pro 8 Crashes after 7 seconds.
Does anyone know which of these updates causes Acrobat Pro 8 Crashes after 7 seconds.
My OS is Windows 7 Ultimate x64 SP1:
Thank you.
Harry.AA8 is not certified for Win7, and particularly the 64-bit version. Several folks have been successful on the install on 32-bit systems. I have heard of 2 folks who claimed success on the 64-bit system. To have a change, first check to be sure you have Acrobat, Distiller, and the Adobe PDF printer on your system. Since Acrobat is not opening, go to http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows and download the updates (start with the latest and work backwards. Each update screen will tell you the previous one needed for the update (you may be able to skip 2 or so). Once done start the updates from the bottom up. You should do the updates through 8.3.1. Generally speaking you only need to do a reboot after the final update installed, not for all the updates.
The updates are definitely required for the 64-bit system and may be the issue you are having. There is no way to be sure if the install will work, only the comments by others that have tried.
During the installs and updates, be sure you are logged in as the adminstrator and have anti-virus disabled.
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