Installed new version of iTunes, now it won't work
Ok so I think I am fairly competent at using a computer, and I just installed the new version of iTunes last night and when I went to open it up I got the following message:
"QuickTime version 7.0d0 is installed, iTunes requires QuicTime version 7.1.3 or later, please reinstall iTunes"
So i have uninstalled, restarted computer, and then reinstalled iTunes 3 times now and keep getting the same message. I've also tried to install the latest version of QuickTime by itself to see if that helps and it didn't.
Any suggestions???? Thanks in advance for your help.
HP DV1040us Windows XP
HP DV1040us Windows XP
"QuickTime version 7.0d0 is installed, iTunes requires QuicTime version 7.1.3 or later, please reinstall iTunes"
try reinstalling 7.0.2.16. if you still get the same message, we'll try swapping out your existing QuickTime for a fresh one.
head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?
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Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
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Hi!
Why can't I install newer version of iTunes on my Windows Vista Home Premium?
I states that I am missing essential files in order to install. It doesn't say which ones.
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Try following steps and test one at a time:
1. Restart computer, right mouse click iTunes icon and select "Run As Administrator"
2. If that does not work, check to see if this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working?
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Hit ENTER
Click STARTUP Tab, Uncheck "Apple Push", click OK.
Restart Windows.
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http://support.apple.com/kb/TS2363
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Follow the steps in this link to resolve the issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
When you uninstall, the items you uninstall and the order in which you do so are particularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
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Apple Mobile Device Support
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Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Take care,
Delgadoh
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