Installed OS upgrade and now facetime won't let me log in. How do I fix?

Son recieved message on his Itouch that there was an OS 5.* upgrade ready to install.  After installation his Facetime no longer worked and asked to be activated. When we try to activate and get to the enter e-mail address screen, it tells us that e-mail address is already in use and will not allow us to go further.  How do we get him up and running again?

Try here:
iOS: FaceTime is 'Unable to verify email because it is in use'

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