Installed Photoshop cc 2014 asks for serial # - corrupted Windows file permissions

More of a warning / heads up to all than a question - installing Photoshop cc 2014 [via the CC manager app] caused some Windows file (security) permissions to become corrupt corrupt on my system. Symptoms include cc2014 asking for serial number validation on startup (when, as a cloud version, it should not do so), then being unable to connect to the internet when you press the 'validate serial' button so getting that window into infinite loops, and - a real pain in the *** when trying to fix the above - causing abends of some windows shell functions that in turn cause windows explorer to crash and restart.
Anyhow, digging into this (fortunately, I am a long time Windows SysProg) I discovered that for reasons unknown, either the CC master app or the actual Photoshop cc2014 installer (or both) are changing file access control permissions on a number of files, mostly DLL's. Most of the files affected are in the (normally hidden) Program Data directory on the windows root disk, Some of them are in the Adobe subdirectory - so fair enough if they want to fool around with their own program - but others being changed are in the Common Files and Microsoft subdirectories. I cannot for the life of me figure out why this is necessary nor why Adobe feel the need to touch files that 'do not belong' to them - something dangerous in the extreme as an external app such as Windows Update might replace or 'repair' the files so touched, and if Adobe / CC are relying on file permissions on non-Adobe files, such changes could result in all manner of random and spurious problems / error messages occurring.
Anyhow, if, fellow Photoshop cc 2014 user, you get this happen to you then you can fix the file permissions by opening a console window [also called a "DOS box", or "command prompt" depending on your age and knowledge... 8-) ] and run the windows file checker with the command
"sfc /scannow". Make sure that you use 'run as administrator' to open the console window, or you'll get an error about sfc only being available to administrators. Also a very (very) sensible idea to close all non-essential running applications first to prevent any possibility of weird interactions happening.
Finally, check that the 'hosts' file in [root drive]:/Windows/System32/drivers/etc is valid - for some reason, it looks like the install tried to check or update this file (again, I have no idea why) but the result was a corrupted hosts file, which I assume is the root cause of the 'unable to connect to host' type internet error messages. Copy the file, rename it as 'hosts.txt' and edit it with notepad or wordpad. Look for lines containing garbage strings at the bottom of the file  (any line that starts with a # ignore, it is a comment, and any line that has IP addresses or host names should be ignored - though if they reference a site such as "someserver.adobe.com" you might want to treat them with suspicion if you continue to get internet 'cant connect to site' type errors.
Anyhow, when I fixed these two sets of problems, Photoshop cc 2014 started 'right first time' without all the BS messages about serial numbers etc.
Hope this helps somebody out there in AdobeLand......
Rick

Update: I tried several times to reproduce the error, actually it dosen't occur. I changed nothing on my system, without reboot it twice. This is what I said in my beginning times: it occurs sometimes but often. I will keep you up to date.

Similar Messages

  • Photoshop CC keep asking for Serial Number

    Photoshop CC keep asking for Serial Number. Adobe has charged my credit card 5x since June, but my Photoshop CC still doesn't work.

    This is also happening to me.
    I've been a subscriber for the last year and a bit.
    I've moved to a new computer at home and since then I've been getting this prompt even though I'm signed in, everytime I've opened photoshop. Now the trial has expired and I'm cut off from using it.
    This is total BS.
    I've spent the last 2.5 hours going thru every adobe support doc they've posted. Nothing works. Two hour wait on the phone, 2.5 hour wait to chat (if I'm lucky and the window manages to stay open).
    Oh hey, I can see my breach notification from here too!
    You are on thin ice with me Adobe.

  • CC 2014 asking for serial on second instal

    I have installed CC and CC2014 on a second computer..it will not let me open..always asking for a serial..have tried the posted fixs

    Online Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Mac OSX Photoshop CS6 keep asking for serial number

    Hi, I don't know why, but since few days ago, my photoshop CS6 started to pop up with the trial message and ask me to enter serial number. However, I'm on a one year subscription for photoshop CS6 only, there is no serial number.
    I opened the software, and choosed "lincese this software" and then signed in with my adobe ID.  After that, the message ask me for serial number.  This didn't happen before.
    My systme is :
    Now it says I only have one day for the trial. Please help me to resolve this.
    Thanks
    Eric

    @CKPAD.co - The Adobe ID you are using to post here has never signed up for the Creative Cloud, not even a free/trial account. Are you using a different Adobe ID for a Creative Cloud subscription? If not this would be the correct behavior. The 30 day trial ends and you can either puchase a perpetual license (serial number) or a Creative Cloud subscription.
    Feel free to follow up with me by email at [email protected] since I do not want you share private information like your email address in public forum.

  • "There was a problem installing Photoshop CC (2014)" error for a year

    I've been trying to install Photoshop for over a year (haven't really needed it yet, and now I do), and get the same error every time.
    It gets through about 45% of the download (always the same percentage, roughly), and then gives up and says "Installation failed--learn more."
    When I click on the learn more link, I get a web page saying exactly:
    <<
    Exit Code: 34
    Please see specific errors below for troubleshooting. For example, ERROR:
    -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 0 error(s)
    FATAL: Payload 'Camera Profiles Installer_8.3_AdobeCameraRawProfile8.0All 8.0.0.15 {3E2A282C-3E78-44F4-AB5F-021300B2CEE0}' information not found in Media_db.
    >>
    It's always this same error.
    I've had this error since the pre-release, and I suspect it has to do with being part of the pre-release program. (We're an Adobe plug-in developer, a Silver Partner--been developing plugins since before InDesign 1.0 shipped.)
    Yes, I've uninstalled the Creative Cloud and re-installed a couple of times, from scratch. I've also tried the Cleaner, which hasn't helped.
    I'm now officially stumped.
    Can someone from Adobe help fix this?

    I do not work for Adobe... you need to contact Adobe... try the chat link I posted
    >do this to 300 Macs
    Are you using the enterprise installer?
    Team Installer http://forums.adobe.com/thread/1363686?tstart=0
    http://helpx.adobe.com/creative-cloud/packager.html
    http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deploym ent
    And, some Mac links that may help
    next link says After Effects, but check YOUR permissions !!!
    -http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
    -Mac 10.9.4 and OpenCL issue https://forums.adobe.com/thread/1514717
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -and https://forums.adobe.com/thread/1507936

  • Photoshop CS6 keeps asking for serial number

    I installed Photoshop CS6 x64 on a 64 bit Win 7 machine.  Every time I start it, it says trial will expire in 0 days and lets me put in my license number or continue trial.  I can do either and use the software.  This has been occurring for multiple days.  I installed the x32 version on the same machine.  I only needed to put in the license number once and it works fine.  What can I do to get the x64 version working correctly?

    Hi ,
    Please check your host file and try to activate again:
    Reset the hosts file:
    Windows:
    Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
    Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
    Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    Save and close the file.
    Mac OS
    Log in as an administrator to edit the hosts file in Mac OS.
    In a Finder window, choose Go > Go To Folder.
    Type /etc.
    Select the hosts file and open it.
    Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    Save and close the file.
    If still the same issue then try updating Application Manager: https://creative.adobe.com/products/creative-cloud, launch CS6 and enter the key when prompted and let us know whether it worked.
    Regards,
    Romit Sinha

  • Photoshop cs3 extended asking for serial number and activation after having the program for over 5 years now

    for some reason the program out of the blue is asking for a serial number and activation.  I can't find the case anymore.  does anyone have a way I can contact adobe directly to see if they can help me solve this problem. 
    Everywhere I look points me back to the forum or troubleshooting menus.
    thanks

    It may think you have a different computer if you've changed some of the hardware recently.
    Did you purchase the software as a download or register it with Adobe?  If so, your serial number may be available from them directly.  Click first the red A logo at the top of this page, then drill down through [Manage Account] to see the products they have on file for you.
    If you've physically lost your serial number and never registered it with Adobe, it's like losing a wad of cash on the street.  You're responsible for holding onto your valuables and no one's going to step up and replace it for you.
    The Creative Cloud Photographer's Bundle subscription package is still available for $9.99 a month, as far as I know.
    -Noel

  • After installing CC, CS6 keeps asking for serial

    Don't know why this is happening, but since I installed CC when I reboot my computer or launch CS6 apps for the first time I have to reenter the serial number for CS6. Quite annoying.

    Dave there are a couple different ways which we may be able to solve this then.  First you can deactivate your current installation of Creative Suite 6.  This should then give you the opportunity to enter your Adobe ID instead of your serial number.  You can find details regarding the deactivation process at Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
    I am concerned though that you continue to be prompted to reactivate after each time you reboot your computer.  Thus even if we change the license to Creative Cloud the root cause of the issue may still persist.  As an alternative you could try adjusting the file permissions on the parent directories/folders which contain the licensing files.  What operating system are you using exactly?
    Finally is this computer managed by an I.T. department or on a managed network?

  • InDesign CS 3 installs but doesn't run - doesn't ask for serial number-Windows 7

    Our InDesign CS3 worked perfectly with Win XP, but we upgraded to Windows 7 recently, and though it installs, it never asks for a serial number, and when I try to open the program - though it appears as a running process, it does not open.
    CTBBB

    Your system details shows that you don't have any version of Flash installed. The one you "installed"(''install_flashplayer13x32_mssd_aaa_aih.exe'') I don't know where that is from.<br>
    You can install the correct version below:
    *http://get.adobe.com/flashplayer/

  • I have bought dreamweaver and I can't install it since its asking for serial number which I don't have.

    I bought it from Creative Cloud pricing and membership plans | Adobe Creative Cloud
    What do I do?

    Hi Cecilia,
    If the steps mentioned by Ned doesn't work then kindly contact Adobe support as I didn't see any subscription under the Adobe ID you are signed in.
    Click here to contact: http://helpx.adobe.com/contact.html
    -Ankit

  • CC Teams account on the Mac is asking for serial number

    Hi We've got a large CC Teams account and we've signed in, downloaded the desktop app, installed Photoshop, buts its asking for a Serial Number... we checked online and made sure it was set to international English on the Mac ...Any ideas

    GingerPig please ask your I.T. department to review the information contained at Creative Cloud for enterprise.  This includes information on how to configure your network to allow access to our activation servers.

  • I´ve installed Photoshop CC 2014 on one computer but when I should install the program on my other computer it ask for a serial number. Where could I find this?

    I´ve installed Photoshop CC 2014 on one computer but when I should install the program on my other computer it ask for a serial number. Where could I find this?

    Hi,
    No serial needed for subscriptions.Your applications can't communicate with the activation server.
    Check and delete Adobe entries on your hosts file as explained on step 3 :
    Sign in, activation, or connection errors | CS5.5 and later

  • I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    Please then use your web Browser  address http://www.adobe.com/  and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
    Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
    Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in  using the account that has the subscription the one you used above to Activate Photoshop.

  • I have purchased Photoshop CC but I'm still unable to download and open lightroom, it still asks for serial number?

    Can any one help me being able to download LR as I've purchased photoshop and lightroom, but i'm still unable to open lightroom it keeps asking for serial number and won't open.
    Regards
    Jason

    Uninstall the serial-number LR5, the one you have installed, now, then quit the CC Desktop application (gear/quit or right-click quit), then restart the CC Desktop application, which will rescan and see that LR is no longer installed, and will offer LR in the CC Desktop apps list with an Install button next to it, so install that version.

  • I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I impujted it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to ligtroom 4 I

    I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I imputed it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to lightroom 4 I don't have the serial number for the version 3. How do I get the serial number from my 3 version so I can activate my version 4 program

    If you have Lightroom 3 still installed, you can get it from there.
    If you don't and you have your box/disk, it should be on there.
    IF you don't have either of those,and you registered your software, you can log into your Adobe account and retrieve it there.

Maybe you are looking for