Installed premiere pro cs6 trial - problems importing

I have just installed Premiere Pro CS6 and when I import a video clip, the video comes across but no sound or even the sound track? is there a fix?

I am having similar problems but I also cannot export from Ppro in Mpeg2 DVD.  I spent over three hours with an adobe rep trying to get a fix and even he couldn't do anything.  i now have a project that I cannot even get to DVD.  Anyone get a fix on this?

Similar Messages

  • Premiere Pro CS6 Trial- Windows 8.1 Preview

    Dear members
    I have downloaded and installed Premiere Pro CS6 Trial version on Windows 8.1 Preview
    but I could not access the App as its icon not appeared on the desktop or its title appearing along
    with the other installed programes in the Start Page.
    Pl guide me.
    Thank you in advance.
    -ap nagarajan
    27 July 2013.

    Hi Hbrandado,
    hbrandado wrote:
    No matter what settings I choose, the fonts on the display are impossibly tiny.  The menu fonts at top are readable, but everything else feels like I am taking an eye exam. 
    Is this fixable, or do I need to return the 4K monitor and fuhgedaboutit? 
    Since I am doing some shooting in 4K, I thought this monitor would make sense.
    I understand your issue and I don't have a solution for you. Sorry. In Premiere Pro CC 2014, you can increase the size of the fonts in the Project panel, but not in CS6.
    hbrandado wrote:
    If in fact it can't work with PP CS6 on WIn 8.1, what is the best recommended monitor to use with PP CS6?
    You may want to ask this in ourHardware Forum.
    Lots of gear heads that can help you there.
    Thanks,
    Kevin

  • Installing Premiere Pro Cs6 stalls at 36%

    When installing Adobe Premiere Pro Cs6 Trial Version the installer states that I need to restart my machine before continuing.
    The exact error reads "Installer has detected that a machine restart may be pending. It is recommended that you quit the installer, restart your machine and try installing again".
    After several restarts I still get the same error, so now I just hit Ignore.  When I do that the installer continues and it stalls at 36%.
    My machine:
    Windows 7 64 Bit
    Memory 8GB
    Processor Intel Core i7 CPU Q820 1.73GHz
    I have other Adobe products installed such as Adobe Photoshop CS6 and Adobe Lightroom 4 to name a few.

    After reading my error I see that it was stalling at installing AdobeHelp.
    I searched and found another user having the same issue. He suggested to bring up the Task Manager and killing the InstallAdobeHelp.exe.
    This seemed to work as my install is now moving forward.

  • I'm a new user and learning, I bought and installed Premiere Pro cs6.  I got a nice video clip but has a baby cried in the background and very annoying.  My question is, is this noise remover is separate from the cs6 or I need to get this software downloa

    I'm a new user and learning, I bought and installed Premiere Pro cs6.  I got a nice video clip but has a baby cried in the background and very annoying.  I have tried all of the sounds in Prem cs6 but didn't work. My question is, do I need to get a separate sound software download and install to be able to use it?

    In the CS versions, there was some audio capability in PrPro but you needed to get a separate audio program for major work. Lessening a baby definitely qualifies as major work. That's lessening, i dont mean eliminating. Adobe's audio program is Audition. There are others "out there'. In the CC versions one just downloads Audution also.
    Neil

  • How to install Premiere Pro CS6 via Creative Cloud Desktop (32-bit-system)

    Hello community,
    I have used Premiere Pro CS6 as a Creative Cloud Version on my PC with windows xp. After upgrading to Windows 7 Premiere Pro is not longer available in Creative Cloud Desktop App because it is an older PC with 32bit-system. I have read that ist should be possible to install a former version but I haven't found out how it wörks. I'd like to install Premiere Pro CS6 on my windows-7-PC (32-bit-system).
    Thanks in forward helping me
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    Premiere Pro from CS5 onward is 64bit only
    Premiere Pro from CS4 and earlier is 32bit

  • Will not install Premiere Pro CS6; will only "update"

    I downloaded the Creative Cloud and tried to install Premiere Pro CS6 -- but it only gave me the option to "update" it (even though I do not have any verison of Premiere Pro in my Applications. Help!

    Hi rachelrashley,
    Please rename caps Folder from this location and then Relaunch AAM.
    Windows:
    C:\Program Files (x86)\Common Files\Adobe\
    Mac:
    Library/Application Support/Adobe/
    Once done Premiere pro CS6 should show up in the AAM.
    Regards,
    Abhijit

  • Premiere Pro CS6 effects problem

    Guys,
    I installed Premiere Pro CS6 with creative cloud , but all my effects are gone.
    In the effect bin there is not a single effect.
    How can i get them???
    I have a new Macbook pro...
    Regards Martin

    I have NO idea if this is also for the cloud, or only for a local install
    http://helpx.adobe.com/x-productkb/multi/library-functional-content-missing.html

  • Can I install premiere pro cs6 from mac os x 6?

    Can i install premiere pro cs6 from mac os x 6?

    System requirements for cs6
    http://helpx.adobe.com/premiere-pro/system-requirements.html#Adobe Premiere Pro CS6 system requirements

  • Premiere Pro CS6 Trial Download Problem

    Hey I'm trying to download the trial of Premiere Pro CS6 but everytime I try downloading it, it gets to 36% and just stays there. It says "Currently Installing AdobeHelp" but it doesn't move. This also happened when I was trying to download the trial version of In Design CS6 as well. I'm running in Windows 64-bit.

    Hi Trandy,
        Follow the steps mentioned below and let us know if this works:
    1. Close all the installation windows and navigate to Computer > Program Files(x86) > Adobe. You will have a folder name "Adobe Help". Please cut this folder and paste it on your Desktop. Do not delete this folder.
    2. Now re-start the installation and check if this works.
    3. If it is success, then move back the "Adobe Help" folder to the same location - Computer > Program Files(x86) > Adobe.
    Regards,
    Jairaj

  • Adobe Premiere Pro CS6 crashing when importing HDV Video

    For some reason I keep getting crashes when importing HDV (720p60) video into the timeline of Adobe Premiere Pro CS6.  This has happened on two different machines, with similar specs.
    Per the suggested guidelines, here are the specifics:
    Version of Premiere Pro: CS6, Version 6.0.5 (001 (MC:264587))
    All updates have been installed.
    Operating System: Mac OS X 10.8.5.
    Source footage: HDV 720p60 video in .MOV container.
    Full text of error message: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down.  We will attempt to save your current project."
    Link to full crash report: http://goo.gl/Gn8Bzn
    Crash occurs when trying to import HDV .MOV file.
    This is a consistent problem when importing .MOV files of this type.
    Complete Adobe Creative Suite is installed.  Also using Episode Pro encoding software from Telestream to prepare HDV video.  No other external video hardware or codecs installed.
    Yes, I am using the Mecury Playback Engine GPU acceleration.
    Thanks in advance to anyone who can help me figure this one out.

    Thanks Mark.  Here is the Media-Info Data of one of the clips:
    File: CHRISTOPHER.mov
    Size: 8.11 GB
    Format: QuickTime/MPEG-4/Motion JPEG 2000 format
    Stream count: 2
    Duration: 00:58:29
    Bit rate: 19841 kb/s
    Meta info:
        creation_time: 2013-12-23 18:51:36
    Stream 0
    Type: video
    Codec: mpeg2video
    Codec profile: Main
    FourCC: hdv9
    Duration: 00:58:29
    Width: 1280
    Height: 720
    Sample aspect ratio: 1:1
    Display aspect ratio: 16:9
    Pixel format: yuv420p
    Frame rate: 59.95 fps
    Bit rate: 18300 kb/s
    Meta info:
        handler_name: Apple Alias Data Handler
        creation_time: 2013-12-23 18:51:36
        language: eng
    Stream 1
    Type: audio
    Codec: pcm_s16be
    FourCC: twos
    Duration: 00:58:29
    Bit rate: 1536 kb/s
    Sample rate: 48000 Hz
    Sample format: s16
    Channel: 2
    Meta info:
        handler_name: Apple Alias Data Handler
        creation_time: 2013-12-23 18:51:36
        language: eng

  • Cannot install Premiere Pro CS6 and Prelude - Losing my mind

    I've been trying for 3 days to find a solution to this problem. I know a lot of other people have had this problem but the solutions all seem different based on the interpretation of the summary report generated by the installer. I've tried dealing with Customer Support over the phone and they have absolutely no idea how to fix this. I've downloaded and installed the CS6 Production Premium. All apps install successfully except for Premiere Pro and Prelude. One option I read was to remove a few Adobe fonts (which I tried) and the problem still exists. Adobe Suport suggested uninstalling then reinstalling Air. Tried it and things still aren't working. I even tried installing in Safe Mode. I'm on a Mac running 10.6.8
    This is the summary:
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF015, DW063 ... WARNING: DS013, DW066 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 18 error(s), 6 warning(s)
    WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
    WARNING: DW066: OS requirements not met for {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} Adobe Premiere Pro CS6 6.0.0.0
    WARNING: DW066: OS requirements not met for {D094CE41-D4F5-473E-8915-B1D026CB193E} Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack 6.0.0.0
    ----------- Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -----------
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Frameworks/AdobeXMP.framework/Resources"(Seq 647)
    ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 647)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Dynamic Link Media Server: Install failed
    ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Prelude CS6 Support: Install failed
    ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed
    ERROR: DW050:  - Adobe Extension Manager CS6: Install failed
    ERROR: DW050:  - Adobe Bridge CS6: Install failed
    ERROR: DW050:  - AdobeHelp: Install failed
    ERROR: DW050:  - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe Media Encoder CS6: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed
    ERROR: DW050:  - Adobe Prelude CS6: Failed due to Language Pack installation failure

    Hi Mylenium. Yes it's me. I didn't want to pull Steve into this just yet hoping that there was an easier solution. I've gone 2 rounds now with Tech Support. The last advice they gave me was to uninstall all Adobe applications from my system, delete all the files that don't get removed when uninstalling (they gave me a whole list), run the Cleaner Tool, log in as the Root user and run the installer again. The same error came up so I'm starting to think that the problem may be more than an Adobe issue. Support told me to call back if the last solution didn't work and they would "send me to the next level". What a pain....

  • Premiere Pro CS6 Trial Mac crashes on launch

    I installed Master Collection CS6 on my Mac Pro tower 3,1 quad core, 16 GBs RAM.  I set up a new video project in Premiere and all was going fine, loaded all assets, etc ... Next I was attempting to set up audio hardware for recording a narriation on a track.  I was using a USB VoIP device.  I could not arm a track for recording, so I figured audio hardware needed set up.  My VoIP was already selected in Preferences>Audio Hardware once inspected, but I still could not arm a track.  So, I tried Utilities>Midi Set Up>Aggregate Audio Devices to add my headset to Premiere Pro.  Headset was in list but I could not add anything to premiere.  Everything I checked automatically unchecked once selected. 
    Back to square one.  So I unhooked my headset, went to Preferences>Audio Hardware and attempted to select a Built-in I/O device. Then, Premiere just crashed. 
    Everytime I try to open premiere it crashes.  I rebooted, tried a different project, etc .... nothing! 
    So ... h e l p !

    You are right , to use the trial you do not need the serial number however it is a prompt screen that comes up at the time of launch so that you can serialize the software and turn it to full version also it let you know the number of days left for the trial.
    In your case it seems to be different , BTW what is your OS  ? Premiere Pro CS6 will only work in 64 bit OS actually, it will get install on only 64 bit OS so that might be the reason you have only Encore present not Premiere Pro.

  • Premiere Pro CS6: No sound importing .mts files

    Hey,
    My Setup:
    - Adobe Premiere Pro CS6
    - Windows 7 x64
    My Problem:
    I bought a DLSM (Panasonic Lumix G6H) and recorded five hours of footage using AVCHD 50p. I imported the .mts files into Premiere and got no sound at all. Whenever I open the .mts with VLC or WMP there is sound.
    I spent numerous hours trying to find a solution for this problem, but unfortunately none of them worked for me.
    At this point I'm quite frustrated, I NEVER create accounts to ask questions, because usually they are answered - but this time i couldnt manage to overcome this issue.
    I already tried:
    1) Copy the entire folder structure - didnt work
    2) Rename the .mts to .m2ts - didnt work
    3) Using the Media-Browser when importing the files - didnt work
    4) Rename it to .avi - didnt work
    5) Downloaded "Any Video Converter" as my last resort.. there is no option for 50p .m2ts (which might work) - not satisfying

    More information needed for someone to help... please click below and provide the requested information
    -PPro Information FAQ http://forums.adobe.com/message/4200840
    Are you allowing time for conforming?
    Read Bill Hunt on Audio Conforming http://forums.adobe.com/thread/726693

  • Not able to open program Premiere Pro CS6 trial

    Adobe Premiere Pro CS6 is not launching although software has been fully downloaded.
    There is no icon on desktop to allow you to open the program with.
    The program is located in the 'downloads folder'. Pls advise on how to open the program.  

    I Have th same problem ,
    I Run the installation through Adobe Download Assistance on my hard drive c:
    a directory created Adobe Premiere Pro CS6 , after this i run the install Set-up.exe , default installation directory was Program-Files / Adobe , i leave it as it was
    after installation complete 100% , there IS NO ICON ON DESKTOP , NO FOLDER ON PROGRAM FILES / ADOBE
    Is this a bug ? or this absolutely is A   B U G ?

  • Premiere Pro cs6 Trial wants a Serial number???

    when i downloaded the trial of premiere pro cs6 on my windows computer , it only shows encore, so i open that but in order for that to open premiere it wants a serial number.. i didnt think i need a serial number for the free trials.. please help, project for school is due soon!!!!!!!

    You are right , to use the trial you do not need the serial number however it is a prompt screen that comes up at the time of launch so that you can serialize the software and turn it to full version also it let you know the number of days left for the trial.
    In your case it seems to be different , BTW what is your OS  ? Premiere Pro CS6 will only work in 64 bit OS actually, it will get install on only 64 bit OS so that might be the reason you have only Encore present not Premiere Pro.

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