Installed Products not being reported

We are running ZAM 7 and have noticed that Microsoft Autoroute is not being discovered.
The exe for this application is autorout.exe, it does not appear in:
Discovered Products Report
local product
FNI table
Is not an excluded item
Ignore.dat file
Ignore2.dat file
The versions of Autoroute that aren't being discovered are
2002
2003
2004
2004 Euro
2007 Euro
I've read a previous thread regarding Autoroute which offered a suggestion that the fingerprint may be from a previous manufacturer but these versions are definitely Microsoft Fingerprinted.
Does anyone have any ideas or solutions?

Send an email with the details to [email protected] to get the products fingerprinted using ZAM (preferred method since we all benefit) or create you own local fingerprints (faster, but only you benefit) for the products by keying on the .exe's or .dll's that are installed with that software.

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