Installed SMC 1.3 update on 17 inch MBP - screen will no longer turn on!
Hey guys I downloaded this firmware update today on Software Update. The fan revved full speed (like it says it will) then stopped. After the restart my screen will no longer turn on. I have tried resetting PRAM, SMC, connecting an external monitor, and every other trick I can think of. The computer is still running as I can log in and use the function keys to change the volume up and down but the screen is solid black.This is the first issue I've had with the computer (purchased December 2007)and I DESPERATELY need to get it running ASAP! Anyone have any ideas?
[edit]
To elaborate, the first time I called Apple they told me to hold the power button until the computer made a noise and then boot up. That turned the screen back on and I got in and cleared the cache as they said I should. Next reboot screen was black again. Then when I reset the PRAM I got in. Reboot, black screen. Then finally when I reset the SMC I got in, same deal on reboot. Now none of those tricks works. Any way to downgrade the SMC? At least the previous firmware worked.
[/edit]
Hi Balance ... in this case the weak link in the chain is your local dealer. It is odd that they "refuse clients" and Apple should be made aware of that as they are part of the support structure. Have you tried finding a kind ear at Apple who will take this on and intervene with a phone call to your local chappies?
I have also been an Apple purchaser for >20 years and this is the first time I have had a software update cause a hardware problem ... perfect storm ... a weak NVIDIA chip (mine originally passed apple tests but those tests only caught the really bad defects), an odd temperature response after the update, and a failure response that most service shops call "intermittent" (which makes them suspect it is your fault instead of Apple's. This is now a known issue linked into the update so if you find the right guy at Apple you may be able to persuade them simply to ship a new motherboard to you or the dealer...
Good luck but what, exactly, is a viable alternative to Apple?? I still keep my slide rule in my back pocket (and am now working from an old macbook while my MBP was in the shop for a week).
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