Installed successfully, but can't update. Error "Serial Number is not for qualifying product"

I installed Adobe Creative Suite Production Premium (CS5) on a new PC (Windows 8.1). Installation was successful. I uninstalled it on old PC and de-activated it. My problem is that I can't Update. Without Updates, I can't read newer Canon photos (so I can't use Bridge or PhotoShop). In doing the install the first time, I put in an incorrect Adobe product number (I think from Elements 8.0, which I purchased years ago). I have re-installed twice using the correct serial number, but same result: I can't Update the programs and get a "Serial Number is not for qualifying product" error.. Please help. Dave

update manually, http://www.adobe.com/downloads/updates/

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I own a copy of CS5.5 that I have on my PC. I have switched to a new iMac and during activation it says my serial number is not for the product I'm trying to activate

I own a copy of CS5.5 that I have on my PC. I have switched to a new iMac and during activation it says that my serial number is not for the product I'm trying to activate. I have tried live chat a couple times but it says that chat is not available.

Jb4short you can verify your registered serial number under your account at http://www.adobe.com/. You can find more details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
If you have a volume license serial number then you need to download the volume license installation files from https://licensing.adobe.com/.

Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell

I am trying to open a .indd file. I am running Adobe InDesign CS5. I got an error that plugins need to be updated. When I try to install the updates, I get the error that says: "Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell..."
Can someone please help me with what I need to do to be able to open .indd files?
Thanks,
Nick

Those files were created in a later version of InDesign. Have the person that created them save them back via IDML or you’ll need to upgrade.

I'm trying to reinstall photoshop CS5 in a new laptop but i have an "The serial number is not valid for this product" error

I'm trying to reinstall photoshop CS5 in a new laptop (pc) but i have an "The serial number is not valid for this product" error.
I have deactivated photoshop in the old computer.
The old laptop have photoshop installed with the DVD but the new laptop don't have DVD so i downloaded cs5 from Download CS5 products. ¿Maybe doing this is an error?

the installation files work the same whether from a disc or download, but there are other ways to mismatch a serial and installer.
Error "The serial number is not valid for this product" | Creative Suite

I have my redemption code but can't get the serial number for adobe photoshop elements 12 that I jus

I'm trying to find out my serial number. I have the redemption code but can't get the serial number for adobe photoshop elements 12 that I just purchased

Hi KEsheppard
Please refer the link below to get the help regarding redemption code and the serial number:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Let us know if it helps,
Thanks!
Gurleen Kaur

Want to buy another creative cloud lisence, but can't find the serial number one the present one?

want to buy another creative cloud lisence, but can't find the serial number one the present one?

There are no serial numbers with CC and it's not in any way relevant to the matter at hand. There are no extra discounts just because you already own a CC license.
Mylenium

Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5.

I would like to install Creative Suite 5.5 on my new work computer and i erased the programm from another work pc. But while installing the programm on a new computer i get the error message: Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5. Do you know how i can solve this problem so I can install the sorfware? Greets.

Please check this kb article.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Regards,
Devendra

"Error This serial number is not for a qualifying product"

I own The creative suite 5 production premium. I have upgraded my computer before and never had this problem. I recently upgraded computers and i can not install onto my new computer. disk 1 works fine. it then says to insert disk 2 to continue. I insert disc 2 and push continue. it takes approx. 2 seconds and says to insert disc 3 to continue. I insert disc 3 and hit continue. approx 2 seconds and it errors out. Help?

Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how els

I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how else to find the serial number. Please help!

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Serial Activation Error "Serial Number is not Valid for this Product"

I have Photshop CS5 Extended edition but when i try to activate the key it comes with the error "Serial Number is not valid for this product". The product has been activated two times before but the installation doesnt come with the error "Serial Number is already in use" or something similar. Any ideas on how to fix this?

Hi Dynamikzz,
As per the error message you received "Serial Number is not valid for this product", please follow the help document as below:
Error "The serial number is not valid for this product" | Creative Suite
In case you have received the error message "Serial Number is already in use", please follow the thread below as the activation count of Adobe CS5 applications is 2 :
Re: serial number issue
Regards,
Sheena

Computer crashed, reloaded CS5, says serial number not for qualifying product

Loaded CS5 on new computer successfully. loaded updates successfully.
Trying to load CS5 on 2nd computer (old computer with new Windows 7 installation) and after it loads and I try to install updates... the updates fail to load and I get the following error message:
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
any help is appreciated.

Missiejackson the error you are experiencing is likely due to a previous installation of Adobe Creative software. Please use the available uninstallers in the Programs and Features control panel to remove any installed software. Once this is done you will want to run the CC Cleaner Tool to ensure complete removal. You can find instructions and a download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Finally if you need a fresh copy of the installation files they are available at Download CS5 products.

Upgrading to CS6 returns: "This serial number is not for a qualifying product"

I have CS5 and have been using it for about 2 years. The Serial number for CS5 it is registered to my adobe id.
So i decided to upgrade to CS6 today. I then registered that to my adobe id as well.
When i open CS6 and enter my new serial number, it tells me:
Serial Number you provided is valid, but a qualifying product could not be found on this computer
Which is strange because CS5 is currently installed and running on this computer
So it then prompts me to select a previous product that I own and enter the serial number for that. So I select CS5 and enter the serial number for my CS5 license.
However, it then tells me: "This serial number is not for a qualifying product. Please try another"
But it doesn't tell may any further details. I.e. Why is it not valid?
Can you help?
Thanks!

Brazzers234 is the serial number for CS5 also an upgrade? The upgrade process is looking for a full version serial number. You can determine what type of serial number is registered under your account at http://www.adobe.com/. For additional details please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
If you have verified that the CS5 serial number is a full version serial number or your previous full version serial number is still not accepted then please contact our support team directly at Contact Customer Care to verify the validity of the previous version serial number.

"The serial number is not for a qualifying product. Please try another"

I purchased, downloaded, install and am using successfully
ADOBE ACROBAT XI PRO
Version (11.0.07)
Installed 12.02.14
Purchased 12.02.14
Adobe Acrobat XI Pro (Windows, English)
I have tried unsuccessfully to register 6+ times
I receive the message:
The SN is not recognized (error statement= "The serial number is not for a qualifying product. Please try another")
I have a total of about 5 sessions that amounts to about one hour trying to solve a problem, navigating your website, going into endless cycles, and have noticed there is no way to call a phone number to fix a problem.
Is this the new Adobe Paradigm?
It appears to be an administrative problem with Adobe
What is the fix?
Please advise

The message means that you have an upgrade license. You just need to prove you are eligible by entering the serial number of the Acrobat 9 or X license that you have - that is the "qualifying" product. It is not asking you to enter the Acrobat XI license again, you already did that.

This serial number is not for a qualifying product

So sick of spending hours with customer service resolving this issue, only to have to do it every curse-time I get a new machine--ughhhhh!!!!!!!!!!!

Hi Ned,
Yes, I'm installing an upgrade CS6 disc which i've been using for over a year now. Here is the path:
CS5 installed
adding CS6, it asks for CS5 serial--which is registered at Adobe and listed--I add the CS5 and end up with the serial number is not a qualifying etc..
I went through this March of last year and had to have my serial unlocked by pressing a hotkey, maybe command shift and clicking, some odd combination that gave me a code, which then allowed the live chat rep to give me a code to unlock it; this took many many many frustrating hours to resolve. I asked the rep to attach our transcripts to my profile so that i wouldn't have to go through this again. Well, here I am again, but this time it is worse because I cannot even find a live chat option as i keep getting bumped to forums. Forums are great, but there should be an option aside from out/crowd sourcing. It's all very frustrating.
I have a bulk license for CS5 and two individual discs/upgrade serials for CS6 for me and my coworker. We are moving from iMacs to MBP, but it's not so easy. On top of it all, my coworkers iMac's HD failed, so we can't unauthorize CS^ Creative Suite Standard.
Right now, on my new laptop, I've downloaded CS5, entered the serial number and it works. I then d/l CS6(easier than waiting for an external HD for the disc), but I'm stuck at this issue. My coworker is going to Alaska for two weeks and wants/needs to get a little work done while there, so I have until Wednesday to figure this out.
I believe I need to talk to a rep to unlock, but live chat(which is a crapshoot) is buried somewhere if it exists at all anymore.
how's your day going?
Kyle

Serial Number is not for a qualifying product

Hello!
I just purchased a new Windows 8 laptop on which I want to load my existing copy of CS6 (I have the CD). I deactivated it on my old computer and tried to load it on my new one. I'm receiving the following error message:
This serial number is not for a qualifying product. Please try another.
The only CS6 in the list of products to choose from is Adobe Photoshop CS6 Extended and prior versions.
I verifed under my account on the adobe site that I had registered my copy of CS6. I'm really not sure what else to do but at this point I'm lost without my Photoshop!!!
Thank you for your assistance!
--AKrubygal

Apart from contacting customer service maybe this Forum might be a better fit:
http://forums.adobe.com/community/download_install_setup

Installed successfully, but can't update. Error "Serial Number is not for qualifying product"

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