Installed system Font does not show up in Illustrator CS6

I have Installed the Creative Suite 6 with InDesign, Photoshop and Illustrator under Windows 7 Professional 32bit.
A customer specific font has been installed in Windows and shows up in Notepad, Microsoft Office 2010 and other programs including Photoshop CS6. For InDesign I had to copy it to the "Programdirectory"\Fonts folder and this worked fine.
Only Illustrator CS6 doesn't show this Font (a TrueType font "cust.ttf") as available when I want to format a text with it.
I've searched Google and Adobe but no luck so far.
Based on other articles I also renamed the "IllustratorFonts.lst file - but also to no avail...
Could someone shed some light on this, please?
Thanks in advance,
Max

Thanks for your reply!
So what you are implying is that Windows 7 (including Notepad and other SW), Office 2010, Photoshop CS6 and InDesign do not care about what you described regarding font families, grouping and the like but only Illustrator does?
Regarding your question about the properties of the "customer specific font" I'd have to get details. Would you know where to find this either in the .TTF files or via a tool that can read this info (apart from getting the properties by right-clicking and going to the "Details"-page?
Thanks in advance,
Max

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          systemid      562 (PC with Windows NT)
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