Installed typekit fonts disappear in InDesign after restart.

Everytime I restart my mac, which is every day, the installed typekit fonts disappear from the font list. They are still showing up in CC desktop (which was just updated). The only way I've been able to get them back is to remove them and then go get them again. This is very discouraging and I hope the bug gets fixed soon.

Hi lemoos,
I'm sorry that you ran into trouble with this. Would you please send your recent sync log files to [email protected] so that we can look into the problem?
Thank you,
-- liz
On OS X:
* Open the Finder
* under the Go menu, select "Go To Folder"
* in the window that opens, type: /Users/(username)/Library/Application Support/Adobe/CoreSync/
Remember to replace "(username)" with your own account name.
(Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)
On Windows:
C:\Users\user name\AppData\Roaming\Adobe\CoreSync\
Attach the 3 or 4 most recent CoreSync-yyyy-MM-dd.log files to an email. Please don't send a zip file, as they often get flagged as spam.

Similar Messages

Can't install CS6 apps- photoshop, illustrator, indesign, after effects, flash and dreamweaver.

Hi, thanks for any insight you can provide:
my specs are as follows:
Macbook pro mid 2012 13.3 inch
OSX 10.8.4
2.5 ghz Intel Core i5
intel HD Graphics 4000 512 MB
10 Gb 1333 mhz ddr3 ram
500gb hdd/326 gb free
I had CS6 master collection installed on my computer up until today. I removed it because Illustrator was having a strange issue where points would snap to random nothing and, align wouldn't work and changing the stroke of an object would cause it to move down and to the left each time the stroke changed.
Illustrator issues aside, since uninstalling I can't get it to reinstall! It gives the following error:
the error summary returns this hefty chunk of text:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 25 error(s), 5 warning(s)
WARNING: DW065: Display requirements not met for {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 wants to skip this payload. Skipping this payload.
----------- Payload: {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 418)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 418)
----------- Payload: {39C9FB9C-7A84-11E1-B574-D095DF20721F} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/payloads/AdobeFireworks12-mul/OEM(Seq 3600)
----------- Payload: {76A4887E-7A85-11E1-88DE-92A96E70B8CF} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at /Volumes/CS6 MstrColl/Adobe CS6 Master Collection/payloads/AdobeFireworks12en_USLanguagePack/OEM(Seq 84)
----------- Payload: {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 1405)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 1405)
----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Flash CS6/Adobe Flash CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 3665)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 3665)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 2135)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 2135)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
----------- Payload: {327492D4-78EB-11E1-8ABE-84C55623D190} Adobe InDesign CS6 Application Base Files 8.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 1051)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 1051)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Flash CS6_AdobeFlash12.0-en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Flash CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US: Install failed
So far this is what I have done:
uninstall everything, run the cleaner tool, reinstall- same error
uninstall, restart, run cleaner tool , restart, reinstall- same error
run cleaner tool, restart, resintall - same error
in checking the error codes individually it looked as though I might have file system errors
I rebooted with command+r and launched disk utilities from there (mac safe mode I guess?)
verified mac hdd: verified OK
ran repair anyway- verified OK again
checked and, if possible, repaired each other volume- all OK
rebooted, reinstalled, same error
I am going to address the first error now- that the display requirements were not met, and remove my external diplay from my macbook and reinstall.
Any help you might have though, I would be very grateful.

oh, also, i've re-downloaded the installer and also gotten a third installer from a friend.
removing the external display did not help

Fonts missing from CS6 after restarting laptop

I've installed (and reinstalled) open-type Stone fonts on a new laptop with Windows 7x64 and CS6. After restarting the laptop, why are the fonts gone from the list of fonts available in CS6? I have to reinstall them each time I turn the laptop on.

Nothing to do with Adobe. Some security tool or your system restore is removing them to retain a specific state or you do not have proper permissions to make permanent changes on your system in the first place.
Mylenium

Installed typekit fonts have vanished.

The other day I took advantage of the new typekit fonts for the desktop. Was very pleasently surprised to see them magically appear in InDesign. Went ahead a used one in a project. After doing some housekeeping with Onyx, they are no longer there.
I am assuming emptying the font cache had something to do with it, but how do I get them back? CC desktop says they are synced, but this does not help.

Marcy,
Post about this in the File and Font Sync Early Access forum here:
http://forums.adobe.com/community/creative_cloud/file_and_font_sync_early_access?view=disc ussions
The Typekit support people have been very helpful on this forum.

Typekit fonts are not working after updating to Muse CC 2014

I had updated to Adobe Muse CC 2014 just recently. The first few times I used it on my muse file, it was fine. This morning when I opened the file, the text boxes using Typekit fonts blew out of proportion. I have not edited the file at all, just opened it. My site is a mess. Any idea what happened? The font I am using is Source Sans Pro.
My live site is here: www.goodseed.com
But see how it looks now in Muse:

Hi,
Please see Re: Source Sans Pro not displaying in 'Design' mode
Thanks,
Abhishek

Fonts disappeared in Photoshop after install

All of the fonts I'd installed over time into Photoshop (from CS6) are no longer available. How do I get them back?
Thank you,
ZP

I strongly recommend you try to get to the bottom of why you're having a "malfunction" rather than try to delete protected system fonts. Windows protects those fonts for a reason, and trying to remove them WILL net you other problems.
For what it's worth, the fonts you have named all work great on my Windows 7 system in Photoshop, so there's some specific problem with your setup (Photoshop? Your system?) that you really need to solve.
Not having seen the particular problem you're reporting, I don't really know how to tell you to get more information, but I definitely advise you to try to solve that problem directly and not delete the fonts.
Because you've already removed the above fonts, I suspect at some point you may need to reinstall windows (although it may have restored them automatically). I recommend you run the command SFC /SCANNOW /VERIFYONLY on your system (from a CMD window started as Administrator). Windows will tell you whether it is in need of repair.
-Noel

Leopard won't install on G5 iMac - nothing happens after restart

I put in the Leopard DVD into my first generation G5 iMac. A Leopard window opens and asks allows me to click on "Install Leopard." I double click and it tells me Leopard wants to restart my computer and has me type in the computer password. I do. The computer restarts and the gray screen comes up with the gray Apple logo/icon in the center of the screen. Nothing happens. The fans start to come on. It's stuck. Tried this 3 times. I have never had an install fail this way. I have to wonder if Leopard is ready for prime time.

I called Apple, in India I think. After going through my serial number (hold the computer upside down in your lap and use a magnifying glass to read the serial number, holding the phone in the other hand) I was asked the most inane questions like "Where did you buy the iMac." I don't remember and had to say "What does it matter where I bought it? I don't remember. Can we please get to the question I called about... this Leopard software I just bought from your company?" So, we got into the problem. Anyway, I was told to restart the iMac with the C down on the keyboard. I am using a wireless keyboard and suspected it wouldn't help... I thought the bluetooth software wouldn't work until the computer had booted... but lo and behold, the "spinning gear" soon appeared and, after that, the rest of the normal Leopard installation. It's going on now. Fingers crossed.

I am using Aperture 3 and recently installed an update from Apple. After restarting the computer and opening Aperture all of the "colour" is gone from the toolbar and events icons. How can I rest the colours?

How can i reset the colors of Aperture toolbars and event icons? They have all gone grey.

Have you just upgraded to Aperture 3.3 or later? The grey design is a feature, ot a bug
See the Release Notes: http://support.apple.com/kb/TS2518 (Aperture 3.3)
Newly designed monochrome source list and toolbar icons.
The only way to change it, would be to manually replace the icons by colored ones in the Aperture application itself. You would have to patch the application bundle and to exchange some of the tiff files in the "Resources" folder.
And each time there is an update you would have to start over.
There are quite a few discussions on this, see:
Re: After updating to Aperture 3.3 all my icons appears in Black and white. This includes the inspect button, photo stream button, the Facebook / flicker share button. Could you please help here ?
or:
Latest Aperture update - all icons on toolbar now grey
Re: arghhh!
Re: Why O Why did Apple removed the sidebar colors?
Regards
Léonie
P.S. Some hand colored icons to replace the grey ones are here:
Re: After updating to Aperture 3.3 all my icons appears in Black and white. This includes the inspect button, photo stream button, the Facebook / flicker share button. Could you please help here ?

Fonts missing in InDesign when they really aren't

I am using Adobe InDesign CS3 on the Windows platform, Windows XP Professional, Version 2002, Service Pack 2.
When I open certain documents in InDesign, I receive the "missing fonts" message, with certain fonts highlighted. However, when I investigated further to see what the replacement font was(by going into the text box), the missing font was definitely listed in InDesign.
Missing fonts include Helvetica Neue LT Std 57 Condensed, and Helvetica Neue LT Std 37 Thin Condensed.

Hey! The fonts were installed via the fonts control panel. I actually don't have admin access at my work computer and have to get the I.T. guy to install the fonts for me (VERY irritating). (Another gripe is that he hasn't been able to figure out a way to give me permissions on Vista's font panel since it doesn't seem to work the same as a regular folder.)
Some of the fonts that don't work are Type 1 and some are TrueType, but most are the former (I think most all the fonts on my old system were Type 1). I think in some cases there are newer Open Type fonts on the computers that conflict with them somehow or something (?). I don't know. It's very annoying. I suspect if I slaughter all the fonts on the system and just install the old ones things will be okay. I'm hesitant to do that though as there are lots of new fonts I wouldn't mind checking out.
I blamed Vista because I've had no font problems moving from one XP machine to another regardless of what fonts were already on its system. But now that I've moved up to the new platform many of the fonts just aren't recognized. In one case I found that -- although I couldn't install the fonts from an InDesign package font folder -- they worked when I installed them from the original CD. That didn't make much sense as the files should have been the same.
But anyway, it's annoying. Most of my previous work can't be opened with the correct fonts any more. Blah.
Phyllis

Problems with installation Fonts into Adobe InDesign Server

Hi,
I have a problem to install the fonts into Adobe InDesign Server.
I'm developing an application that manage the fonts, principally It's move font file to directory Fonts of Indesign Server. That works.
The problem is that InDesing spends more than 10 seconds to detect it. I need that it works inmediately.
How can I do it? Can I load the font with SDK?
Thanks for your help
Best Regards

app.updateFonts()
Harbs

Spits out disc after restart...

While installing, it says 'Installation will continue after restart' or something or other, and then it restarts but then my mac ejects the disc by itself while on the grey screen, so obviously it can't continue.
I've tried starting it again but it just starts from the start again. And I've checked if it had finished but it still says I am on 10.5.7 on the 'about this mac' bit. Any Help would be greatly appreciated.
BTW, i've tested it with other discs and it spits those out too when i do a normal restart.

It is!?
Tryresatring it with another CD in it, video game, music whatever..... Does it spit it out?
If so you may have a problem with your drive....
If it doesn't you may want to back up your current OS then do a clean install of leopard/SL

InDesign CS6 won't package fonts or package anything after installing OSx mavericks - Client is waiting

Pre-Mavericks I had zero problems packaging my INDD files in Adobe InDesign CS6 with all fonts and links intact. Now, when I go to package the same files I successfully packaged last year under Lion, InDesign tells me the fonts can't be packaged (and doesn't package anything else either). My client is becoming very frustrated so I would really appreciate some help from Adobe in solving this problem as soon as possible.

Thank you Willi for responding.
Which fonts are affected? - I'm assuming all of the fonts are affected since no fonts are able to be packaged.
Are all used fonts installed? - Yes
Did you have your fonts in a Document Fonts folder beside your old file and saved your new document on a different place? - Before I upgraded to Mavericks I was able to package everything for this exact same file so I do have fonts in the packaged folder (referring to my 2013 file) so even though the fonts aren't in a Documents folder (they are inside the package "Fonts" folder) so I think the answer to your question is yes.
Does your font folder have the same permession as the folder before? - I believe so because I never changed the permissions for the fonts
Do you use CS6 as part of the Creative Cloud and are you using TypeKit fonts? Or are you using the boxed version? - I am trying to avoid using Creative Cloud since I already have CS6 that I have already paid for. What I am reading on the internet, however, is that Adobe is forcing people to move over to CC when they upgrade to Mavericks due to problems like I am having now. I am not sure if this is true/untrue but I am definitely concerned. I can not afford right now to start paying a monthly fee (especially after I have already paid for CS6). I am using a boxed version of CS6 and I am not using TypeKit fonts.

How can I turn off the Typekit font check when opening files in InDesign

Adobe InDesign CC, Version 9.2.1 x32
Windows 7 Professional 64 bit
Every time I open an existing file in InDesign which is using a font I have installed on my PC I get the following message:
"No matches were found on TypeKit, click "Find Font" to replace with fonts that exist on your computer"
I'm able to click on Find Font and then select the font that TypeKit is unable to find - can I stop it checking for this as I have the font installed on my local machine?
Many thanks.

Hi Adrian,
I'm sorry that you ran into trouble with this. Some users have reported an issue in the current version of InDesign which can temporarily deactivate installed fonts. Please note that this is actually unrelated to Typekit; it just happens to occur at the time you see our logo in the missing fonts window.
The InDesign team is still investigating the factors which trigger this situation, but the basic issue is this: the Missing Fonts dialog causes fonts which are managed through Extensis Suitcase and FontExplorer to not auto-activate correctly, or for managed fonts to even be visible in the application after upgrade.
In both cases, the InDesign Missing Fonts dialog appears to override the Font Management tool dialogs that allow users to manage fonts within the Application.
If you use Suitcase Fusion, there is a simple configuration change needed:
1. close the Missing Fonts window
3. go to the Type menu and select "Suitcase Fusion 5".
3. From the submenu, choose "Library" and then check "All Libraries" so all fonts can be auto-activated as needed
4. from the Type menu, select "Suitcase Fusion 5" again, and then "Check Document’s Fonts" to activate the missing fonts,
If the font is being managed by Suitcase, it will find and update the fonts.
In FontExplorer, if your managed fonts are not visible in InDesign after upgrading to InDesign 9.2
Go to FontExplorer/Tools and select
1. Clean System Font Caches (this will require a system reboot)
2. Clean Application Font Caches
On non-Mavericks systems, you will need to de-activate and then reactivate font protection. Launch a terminal window and enter
sudo atsutil fontprotection -off
Then enter
sudo atsutil fontprotection -on
Relaunch InDesign. your managed fonts should now be visible and auto-activation should work.
The fonts can always be activated from within the Font Management software itself, even with the missing fonts dialog open.
The InDesign team is looking into the issue to determine the root cause as well; our apologies for any inconvenience it causes in the meantime.
Cheers,
Benjamin

Secondary internal hard drive disappeared from desktop after forced restart

I have three internal hard drives, one for system, the other two for data storage. While permorming a search on one of the data drives i clicked the "X" to the right of the spinning wheel on the bottom right of the search window to stop the search but the computer froze (wheel kept spinning). I then went through the dock and quit all applications, except for InDesign which wasn't responding to force quit.
The only way out was a force restart. Upon restart, one of the internal data hard drives did not show up on the desktop, nor after a couple more restarts, nor after restarting from the installation disk, verifying and repairing disks and permissions on the other hard drives with disk utility.
where did it go?
G4 Mac OS X (10.4.9) Dual 1.25 GHz, 2MB L3 cache each, 2GB DDR SDRAM

no it doesn't show up at all in those either.
Hmm. Then that sounds like the interface to the drive isn't even talking. You could try opening up the computer and making sure the cables are all connected firmly (of course, it should be off).
here's the log:
Nothing here looks too alarming.
Apr 21 09:51:00 Greg-Simpsons-Computer webdavd[220]:
network_mount: WebDAV protocol not supported; file:
mount.tproj/webdav_network.c; line: 2702
Apr 21 09:51:07 Greg-Simpsons-Computer webdavd[245]:
network_mount: WebDAV protocol not supported; file:
mount.tproj/webdav_network.c; line: 2702
Was your iDisk mounted at the time? Or another WebDAV server?
Apr 21 09:51:20 Greg-Simpsons-Computer
diskarbitrationd[39]: mdsyncServer [193]:28715 not
responding.
Apr 21 09:51:20 Greg-Simpsons-Computer
diskarbitrationd[39]: mds [171]:28163 not
responding.
Hmm. These are part of Spotlight, but they don't really give any clues, just that they weren't responding. Which might be because the drive disappered during your search.
Waiting for MirrorAgent to launch and respond to
CFMessagePortCreateRemote(). [186]
Again, part of iDisk.
2007-04-21 09:52:41.360 SyndicationAgent[252]
WARNING: BestCalendarDateFromString - can't
interpret: 'Sat
that last line then repeats a lot of times
Nothing to worry about. It's badly formatted date strings from some iTunes RSS feeds. They're default bookmarks in a couple of places, which is why you see them sometimes.
2007-04-21 11:13:12.192 Pro Tools M-Powered Demo[352]
CFLog (21): GetDiskFragment returns -2804 for
<Product Registration><Product
Registration><AWSCommonSymbols.dll> when trying to
load /Library/Application Support/Product
Registration.app/Contents/MacOS/Product Registration
This is ProTools trying to load a piece of code. If ProTools is working, then I'd say it's nothing to worry about. Error -2804 is "specified fragment not found", but if it handles it okay, then it could just be an informational message.
Adobe LM Service: Started
AdobeLM Service
Just the Adobe license manager telling you it started. Nothing to worry about.
Unfortunately, I don't see anything helpful here. It's just like it disappeared (or never existed) as far as the OS is concerned. If you can find your original disks that came with the computer, you could try running the hardware test and see if it kicks up any errors, either with a drive or a drive controller on the motherboard.
charlie

Typekit font not displaying in iPad DPS app (created by Indesign) in Web Content (Edge Animate)

I think I have tried every permutation to make this work, but I am probably missing something.
I am creating a single DPS iPad app with InDesign, and I am using a Typekit font throughout. So far so good.
I have created an Edge Animate project using the same Typekit font. In preview mode, it is fine as well.
However, when I place the Edge Animate project into a frame in InDesign and use the Web Content Folio Overlay (regardless of whether I use the .oam file or link directly .html output published by Animate), the Typekit font will not show up in the Edge Animate portion of the DPS app and will instead use a fallback font.
Can anyone suggest a way to make Typekit fonts in Edge Animate work when embedded in a DPS app? (For what it's worth, I have the same problem when embedding html output from Tumult Hype, so it seems unlikely that this is an issue with Edge Animate at all and probably has more to do with something in the way the DPS app is dealing with embedded html content.)
Thanks in advance for any assistance.

Believe me, I understand the pain. Unfortunately there's only so much we can do at Adobe as the EULAs provided by the foundries for their respective fonts are very explicit in where you can and can not use them.
For example, packaging an InDeisgn file and sending it off for pre-press with the fonts included in the package is in direct violation of most font EULAs. In a studio environment, you're only allowed to have a font installed on n number of computers and need to have multiple licenses to accomidate >n number of seats. When creating a PDF, fonts explicitly have to be subsetted before embedding into the PDF.
That's just to paint a picture of the fragile state of using fonts in print, usage in digital mediums is just another bee in your bonnet when it comes to considering when you can and cannot use a font.
Services like Typekit Desktop are trying to make this easier by removing a lot of those pain and condierations for you, by blanketing all these fonts under a single license you're free to use for print and the web. There's still some gotchyas, but we're aiming to greatly reduce how much you have to think about it where we can.
So yes there's a bit of education when it comes to mixing embedded HTML content/fonts with DPS, but at least there's options
Sarah

Installed typekit fonts disappear in InDesign after restart.

Similar Messages

Maybe you are looking for