Installed update 11.1.3.8 on windows 8.1 now get message itunes has stopped working when trying to acess itunes store

itunes was working fine prior to installing 11.1.3.8 on windows 8.1 now when trying to access itunes store get error message itunes has stopped working.

i have the same problem no radio stations at all bit shabby hate technolgy now adays

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    I am running Windows 8.1 and iTunes 11.1.3.8.  I found a simple solution by browsing through the support communities.  Here it is:   Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support to: C:\Program Files (x86)\iTunes
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    I downloaded itunes. It initially indicated that the download was successful, however, when I click the itunes icon, it says "ituns was not installed properly". It then gives me the message "itunes has stopped working"

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    I'm not sure if it's taboo on these boards or not, but this is just a friendly "bump" to see if it might catch the eye of someone who has discovered a fix for this behavior.
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    I have not been successful with iTunes Store.  When connecting, it starts and then stops after a bit with a message "iTunes has stopped working".  I have Windows 7, and latest iTunes.  64 bit.  Turned off security software, no luck.  Deinstalled and the reinstalled ALL Apple software, no luck.  Tried running as Admin, no luck.  Tried running in safe mode, no luck.  Any ideas?

    I saw this from another post, and it solved the problem for me (I have Windows 7 64 also).
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  • Windows 7, 64 bit, dowloaded the itunes 10 upgrade.  Everything looked fine, seemed to install perfectly.  But it will not run.  The program opens, and within 2-3 seconds an error message pops up, "iTunes has stopped working."  tried reinstall. No luck.

    Read other posts and answers about codecs.  But When I followed the Apple Support procedures for reinstall I first uninstalled all Apple software from the PC including QuickTime, and have not reinstalled QuickTime. 
    Any help will be much appreciated!

    Hi sahgin,
    The issue eventually resolved itself, I still don't really know why. I kept up with Windows update, and attempted downloading iTunes again from the Apple website, and it just... worked. It now works fine. I don't know why it took approximately 4 months to work, though.
    I'm sorry I don't have any more helpful information. Posting here was my last resort, and clearly Apple never bothered to reply.

  • Itunes has stopped working on our PC? Itunes attempted to load the C Runtime library incorrectly.  Reinstall. Error 7 Windows error 1114.

    When I try to play an audio cd or open itunes from programs, I get the following dialog box. "Itunes attempted to load C Runtime library incorrectly"  Reinstall itunes.  Error 7  Windows error 1114.  Do I uninstall from the control panel and then download from the Apple website?

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Itunes "has stopped working" windows solution? HELP ME

    this has beeng going on for about a week, one day i went to itunes and all of all sudden said itunes has stopped working. I have uninstalled itunes and quicktime, and reinstalled. I also searched the forums and did everything what everyone suggests. I located all the files removed them, did a virus check, spyware, adware. Installed itunes and then quick time separtely but still nothing. I just dont know what else to do. Do i have to whipe my whole hard drive and start from scratch. I dont care about my songs because they arent from itunes but just imported cds i just feel like somewhere there is a corrupt itunes file or what not. please someone help me, i dont like having my ipod work with windows media player?
    HELP HELP

    Ok, the person above had the right idea:
    Basically you need to remove ALL traces of iTunes and quicktime before reinstalling. Since you have Vista, its a little bit of a pain in the butt.
    1) Go to your control panel and open "Program and Files" or whatever it is
    2) Uninstall iTunes but do not reboot the computer yet.
    3) Uninstall Quicktime, and any other apple products (Software Update and Media Devices)
    4) Reboot.
    5) Open "My Computer" and then your main drive (typically C:), scroll down to "Program Files." Verify iTunes and Quicktime folders do not exist. If they still exist, delete them.
    6) Go back to C: and highlight the "Windows" folder
    7) Go to the folder "System 32", and delete the Quicktime information in there.
    8) Next, go to "Windows/User" and highlight each individual user's AppDate folder. Delete any "Apple" folders (it should only be Quicktime and iTunes information).
    9) Finally, go to your user "Music" and move all your music to another location. Delete the iTunes cache files, including artwork. Reboot. You do not "have" to reboot, but why not.
    10) Reinstall iTunes and Quicktime.
    Please note: If you have just installed Ace Mega Codecs, that may be causing a conflict. It may just be a coincidence that I installed this (twice) and iTunes went down (twice), but who knows.
    I hope that fixed your problems!

  • ITunes crashes when doing a power search. I get a Microsoft Visual C   Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025.  Pure virtual functional call.  If I select ok, Windows 7 pops up with iTunes has stopped working

    iTunes crashes when doing a power search. I get a Microsoft Visual C   Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025.  Pure virtual functional call.  If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down.  Anyone else every have this issue.  Any ideas on a fix?
    Thanks,

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

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