Installeded Firefos 4 & now my media players won't display, only give me a blank screen and "Done?"a

I installed firefox 4 and now none of my media players work in my e-mail account - only giving me a blank screen and a "done."

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

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Ever since I installed MAVERICK, nothing now works, Flash Player won't run, printer works but scanner will not and the computer runs so slow. Any help anywhere?

Ever since I installed MAVERICK, nothing now works, Flash Player won't run, printer works but scanner will not and the computer runs so slow. Any help anywhere?

wqn02h, first thing I would do is use Disk utility to repair permissions. Once this is done. Make sure you have the latest versions of the software you use. Also, check the manufacter of your printer/scanner for updated software. If they don't have updated software there are 3rd party alternatives that will work.
Paul

How can I force Time Machine to make a complete backup of my Hard Drive. I just installed a new external drive for Backup since my previous one failed. Now when I back up, Time Machine only backs up my data folder and the Users folder.

How can I force Time Machine to make a complete backup of my Hard Drive. I just installed a new external drive for Backup since my previous one failed. Now when I back up, Time Machine only backs up my data folder and the Users folder.
When I start a backup. Time Machine says "Oldest Backup: None; Latest Backup: None", so it seems like it should do a complete backup, but it only does a partial.

Hi I'd like to jump in here. Your app showed me this:
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 749.3 GB Disk used: 453.81 GB
          Destinations:
                    Plastic Wrapper [Local] (Last used)
                    Total size: 999.86 GB
                    Total number of backups: 64
                    Oldest backup: 2013-07-24 23:25:11 +0000
                    Last backup: 2013-11-17 01:40:47 +0000
                    Size of backup disk: Too small
                              Backup size 999.86 GB < (Disk used 453.81 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
          /sbin excluded from backup!
          /usr excluded from backup!
          /System excluded from backup!
          /bin excluded from backup!
          /private excluded from backup!
          /Library excluded from backup!
          /Applications excluded from backup!
Aside from the size of my backup drive, which I will increase at some point, I'd really like to have time machine backing up all system folders, especially Applications. How to I reset this hidden exclusions?
Thanks,
Darcy

HT1414 I can not sync my iPhone after restoring it - my computer only gives me the restore (again and again and again) option. I have no music and only a few aps now on my iPhone. Any tips before I go to the genius bar?

I can not sync my iPhone after restoring it - my computer only gives me the restore (again and again and again) option. I have no music and only a few aps now on my iPhone. Any tips before I go to the genius bar?

If you restored as new, without using a backup, and still only get an option to restore, there is a hardware problem or the phone was previously hacked (jailbroken, downgraded iOS, unauthorized unlock). Your only option is to take it to Apple or whoever provides iPhone service in your country.

I had to erase my hard drive and then reinstall everything back from my passport external hard drive. Now my iPhoto edit is not working. I get a blank screen when I want to edit. The photos show up in the library but I cannot edit them. Help?

I had to erase my hard drive and then reinstall everything back from my passport external hard drive. Now my iPhoto edit is not working. I get a blank screen when I want to edit. The photos show up in the library but I cannot edit them. Help?

There are several possible causes for the Black Screen issue
*1. Permissions in the Library* : Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Include the option to check and repair permissions.
*2. Minor Database corruption*: Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild.
*3. A Damaged Photo*: Select one of the affected photos in the iPhoto Window and right click on it. From the resulting menu select 'Show File (or 'Show Original File' if that's available). Will the file open in Preview? If not then the file is damaged. Time to restore from your back up.
*4. A corrupted iPhoto Cache*: Trash the com.apple.iPhoto folder from HD/Users/Your Name/Library/ Caches...
*5. A corrupted preference file*: Trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder. (Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
If none of these help:
As a Test:
Hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Create Library'
Import a few pics into this new, blank library. Is the Problem repeated there?
Regards
TD

My 2nd gen. ipod touch won't get off the 'slide to open' screen and it won't slide... Shows lock symbol at top. What do I do to fix it???

My 2nd generation ipod touch won't get off the 'slide to open' screen and won't let me slide to open. It shows the lock symbol at the top. This is my first time to have one so I'm a little lost... Is it fried or is there a trick to unlock and get it open? Yes, I'm an idiot when it comes to this stuff and I have no manuel to read and learn from. Someone please help!!!!

- First try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Then try restoring the iPod via iTunes. First from backup and if problem persists, restore to factory defaults.

Got Iphone 6 updated to IOS 8.0.2, now I can't use it as everything became too large on screen and its not responding

Got Iphone 6 updated to IOS 8.0.2, now I can't use it as everything became too large on screen and its not responding?

Hi ka_tin,
I apologize, I'm a bit unclear on the exact nature of the issue you are describing. If the largeness you are seeing is related to the Accessability Zoom function (a feature that allows you to zoom in on the screen for people with vision issues), you may find the following page helpful:
Zoom - iPhone
Regards,
- Brenden

Email app won't open. I get blank screen and it immediately force closes. I've rebooted the iPad several times. It still works on my iPhone 5s

Email app won't open. I get blank screen and it immediately force closes. I've rebooted the iPad several times. It still works on my iPhone 5s

Hi Darr4425,
That's not good! We definitely want your device to work properly at all times. What email application are you attempting to open? When did the issue start? Do you receive an error message when the application force closes?
Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

`my macBook Pro won't start up. Just get that gray blueshy kind of screen and don't go nowhere.

My MacBook Pro won't start up. Just get that gray, blueishy screen and don't go on.

Try a safe boot.
http://support.apple.com/kb/TS2570
This boot takes longer than a normal boot, be patient. If it boots login, and see if it seems normal. If so, logout and reboot normal.

Pro won't start. Instead get a black screen and a beeping every 2 seconds. LIght at front right corner of keyboard flashes in sequence with beeping.

Pro won't start. Instead get a black screen and a beeping every 2 seconds. Light at front right corner of keyboard flashes in sequence with beeping.

If it is giving a single beep every two seconds, then it is not seeing any of the memory. You could try taking the back off, remove the memory module and reinsert to see if that corrects the problem. Or just take it to an Apple store genius bar and have the techs do that for you.
If you are uncertain about working on the memory modules, you can find on-line videos for doing so at OWC, http://www.macsales.com where you can see the procedure for your year, make and model of MacBook Pro.

MacBook pro won't power up! Acting asleep, black screen, fans don't fire up. Light nr catch pulsing, have taken batt out and reset but still blank screen, help!!

MacBook pro won't power up! Acting asleep, black screen, fans don't fire up. Light nr catch pulsing, have taken batt out and reset but still blank screen, help!!

You may want to try this.
Solution A
Start up your MBP while pressing Option (alt)|, Command, P, R until your hear 3 chimes rather than 2 as indicated by apple. This worked for me the first time.
Solution B
Start your MBP while pressing Option (alt), Command, S
Hold until you see the computer automatic routine. When it finally stops type the following followed by "return":
fsck -fy
It will probably indicate some problem related to "pcscd.pub" (should be 16 instead of 17). I haven't figured out what this means but somewhere in the Internet i read it is related to scan cards...
More importantly this routine will fix any problems with your HDD similarily to disk repair. When it ends, it will tell you if it has fixed/modified anything. If it has, run the routine again by typing again "fsck -fy"
Lastly, reboot by typing "reboot" (followed by "return")
Solution C
Start up your MBP while pressing option (alt), command, S
hold keys until you see computer commands scrolling
when the routine stops type the following, each line followed by the "return" key:
mount -uw /
chmod 775 /
chmod 1775 /
reboot
After which your computer should reboot on it's own.
Each of the above has worked for me at one time or another. Once your computer has rebooted from the DVD you can reinstall OS X. If your problems started after installing 10.5.6, then I don't suggest updating until 10.5.5.
I'm very very disappointed with my 2007 MBP, it started to give me problems after 1 year. had to change the HDD and lately when I isntalled 10.5.6 it suddenly refused to start up., My previous Mac laptop (2003 866Mhz) worked for 4 years without a hitch. Ironically I've had to use it to access the internet and find solutions for my current MBP.
best of luck

Tried installing Windows Vista, cancelled install and now it won't boot from the OEM Vista DVD, all i get is BOOTMGR is missing error... Ctrl Alt Del to restart and when i turn the computer on i get a blank screen and pressing C is not working to boot....

Topic says it all...
My friend started a installation of Windows Vista, but pulled out after deleting all partitions...
So now i power it on, get a blank screen (seems a bit gray because of backlighting, should show the apple logo right?)...
Then after like 15-20sec it will throw out a:
BOOTMGR is missing
Press Ctrl+Alt+Del to restart
I have a OEM Windows Vista DVD in the drive, and i know... Windows 7 is better... but i'm not that fond of stealing software from Microsoft and i have 10 licenses for Vista...
I have tried pressing C while booting up but it doesn't work...
Does anyone here have a magic soloution for me, and no i will not install MacOS on it !!!

Deleting Boot Camp partitions the conventional way will not work . You must use the Boot Camp Assistant to remove a Boot Camp partition. Here is a link to the guide.
http://manuals.info.apple.com/en_US/Boot_Camp_Install-Setup_10.6.pdf
The way to restart is to hold down the option/alt key during startup* and then selecting the Mac OS. If you have a valid Boot Camp install of Windows it would show up during this type of start up.
* hold down immediately after pressing the power button and until the OS choice screen appears.
To summarize.
1 Use the above method to boot into Mac OS.
2 Download the instructions and read them.
3 Use Boot Camp Assistant to remove the partition.
4 Pick your friends more carefully.

A while ago I wanted to download/buy an album on my iPhone 4 but I didnt have enough space so I deleted some stuff and downloaded the album. well ever since then my other music won't play, only that one album will play and none of my other music will play

a while ago I wanted to buy an album but I didn't have enough space on my phone, (iPhone 4) so I deleted some things off my phone and downloaded the album. well ever since then all my other music won't play, only that one album will play. I thought it was because I havent been able to get the software update on my phone but I don't have enough space for that either. I deleted almost all my photos, all my apps, i deleted almost all the info that is on the apps that you can't delete, but it says I have too much music and I only have 45 songs!!!!!!!! and I don't want to delete them because that's what I'm trying to listen to but I can't because of whatever reason. PLEASE HELP!!

1, you can't at the moment, though with iOS 5 in the Autumn, from http://www.apple.com/ios/ios5/features.html#photos :
Even organize your photos in albums — right on your device
2, by removing it from you synced from and re-syncing. Only photos taken with the iPad, copied to it via the camera connection kit, or saved from emails/websites etc can be deleted directly on the iPad (either via the trashcan icon in the top right corner if viewing the photo in full screen, or via the icon of the box with the arrow coming out of it in thumbnail view)
3, the location of the photos that you synced to the iPad should be listed on the iPad's Photos tab when connected to your computer's iTunes.
4, you can copy the photos from your iPad to your computer : http://support.apple.com/kb/HT4083 . You should also be able to delete them from the iPad as part of the transfer process to your computer, and it's then your choice whether to add them to your sync photo list so as to copy them back to the iPad. Copying them to your computer would allow you to organise them into folders and therefore be able to sync them back into separate albums.
5, I don't use Dropbox either. There are some third-party browser apps in the iTunes App Store that allow you to download pages so that you can view them when offline e.g. Atomic Web (the whole page is saved within Atomic Web, it doesn't place a photo into the Photos app)
6, deleting content should help. If you remove an app from your iPad then you also remove the content that it's got on the iPad - so if you then decide to reinstall it back onto the iPad then you will need to manually add back any content that you want in it. None of the Apple built-in apps (including Photos) can be removed from the iPad

While updating Ipod we now have a blank screen and when connecting to itunes the ipod is not showing under devices

While updating ipod touch we now have a blank screen. I have updated itunes but am unable to sync because the ipod does not show under devices. I have tried shuttng down and restarting but only have a blank screen or ap0ple logo. Sometimes the screen shows connect to itunes but that has been it.

I have the same problem, after upgrading my itouch to iOS6, it doesNOT respond to anything, apple logo stays on the screen all the time and does NOTHING! restore does not work either.... i hope we can get an answer from someone soon... apple support did not have an asnwer.

IPod has a blank screen and won't do anything?

I took out my iPod 5th gen to check the time and it was fine. Then I took it out 5 minutes later and it had a black screen so i clicked the home button. Nothing happened. I've tried the power button, the home button, holding down the power button, and plugging it into a charger and nothing has helped. It's still on a black screen and won't respond to anything I do. What should I do?

Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Installeded Firefos 4 & now my media players won't display, only give me a blank screen and "Done?"a

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