Installer/Application Manager just won't open

In the simplest terms: Adobe Application Manager for CS5 just won't open. It all started when I tried to update CS5 to the most recent version, but this Application Manager would freeze up after the "Initializing Installer" window was done. After that, AAM not only stops responding, but it slows the entire computer down. I would let it sit for 10-20 minutes, and still nothing. I tried downloading the patch to update AAM, but that did the same thing. I tried uninstalling CS5, but that requires AAM, so I used to AppZapper to get rid of all the CS5 programs. When I tried to reinstall, it put AAM back on my computer and the problem returned. I tried the CS5 CleanUp Utility, which claims it got rid of all CS5 files. AAM still locks up after initialization. I tried repairing disk permissions, same thing. I even consulted the PDApp.log, and there have been no FATAL or ERROR messages. I am at a loss here, as I now have no CS5 programs and no way to get them back. Please help.
I'm running OSX 10.6.5 on a 2x2.8Ghz MacPro with 32 gigs of RAM (which is why its so troubling when the computer slows to a crawl). Thank you in advance for your help.

If you are using IE 7, try removing it (reverts to IE 6). There seems to be a problem with the windows installer for QT when used with IE 7. This even holds true if you use Firefox or some other browser to download the program. Try using your
QT icon in your system tray to see if it recognizes QT being on your computer. Mine said it was not loaded even though I could find it in the Windows ADD/Remove utility. This is what I did to correct my problem.
Remove IE 7
Remove QT
Remove iTunes
Download iTunes + Quicktime
Install iTunes
All of my music came back just fine, playlists and all. You may lose some album art or settings such as compilations but that is all.

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ITunes just won't open?

i don't know what is wrong with my iTunes. i double click on the shortcut and iTunes just won't open. then i try and click on it from the start menu, and nothing again. i have uninstalled and reinstalled iTunes about 3 times and still nothing changes. no error window or anything pops up even.
can someone help me please? thank you, i would really appreciate it.

I was having the same problem - this fixed it for me:
Remove iTunes Preference files
Some of the files that iTunes uses to store settings and preferences may be corrupt and cause issues. iTunes has two folders where preferences are saved. Move one of them to the desktop and test to see if the issue persists. If it does, move it back and remove the second folder. The location for the two preference folders are:
* C:\Documents and Settings\username\Application Data\Apple Computer\iTunes
* C:\Documents and Settings\username\Local Settings\Application Data\Apple Computer\iTunes
There's another thread with a link to a larger article; this is part of it.

Hi, I was importing pictures into iPhoto from my sd card and suddenly iPhoto quit. Now it just won't open. When I click on the iphoto icon in the dock, nothing happens! Does anyone have a solution to this problem please?

Hi, I was importing pictures into iPhoto from my sd card and suddenly iPhoto quit. Now it just won't open. When I click on the iphoto icon in the dock, nothing happens! Does anyone have a solution to this problem please?

As a test launch iPhoto with the Option key held down and create a new, test library. Import some photos and test to see if the same problem persists. Does it?
If it does then your current library has been damaged and should be repaired: apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start
with Option #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

I am not able to open my 'system preferences' it shows up on top, but the window just won't open. I haven't installed anything new, I have also restarted my computer, but still encounter this problem. Help?

I am not able to open my 'system preferences' it shows up on top, but the window just won't open. I haven't installed anything new, I have also restarted my computer, but still encounter this problem. Help?

Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

I've been taking screen shots for years and opening them from my desktiop. Suddenly, today, I've lost the ability to open them. I can right click on the picture and do "quicklook", but that's it. They just won't open. Similary, if I scan an image and sa

I've been taking screen shots for years and opening them from my desktiop. Suddenly, today, I've lost the ability to open them. I can right click on the picture and do "quicklook", but that's it. They just won't open.
Similary, if I scan an image and save it as a PDF file in pictures, I'm suddenly not able to open it either!
Why?

Move the com.apple.screencapture.plist file out of /username/Library/Preferences/ to the Desktop, log out and back in, and try again.
BTW, use the default 10 point setting for text. Your choice just wastes screen space.

My system preferences won't load. It opens straight up to the desktop folder and pictures won't load, leaving me with a color wheel. I've tried restarting my computer and that doesn't help. System preferences just won't open/load at all. Any ideas?

My system preferences won't load. It opens straight up to the desktop folder and pictures won't load, leaving me with a color wheel. I've tried restarting my computer and that doesn't help. System preferences just won't open/load at all. Any ideas?

Deleting the System Preference or other .plist file
..Step by Step to fix your Mac

I save and closed my Keynote presentation and it just won't open. Message : Can't open document «Not a valid ketnote document»

I just finished a keynote presentation and saved and closed it. Now it just won't open. Message : Can't open document «Not a valid keynote document»
I recreated a new one. And it does the same. Impossible to reopen any of my keynote presentations.
What can I do!!! My presentationis tomorrow morning!!!
Keynote '09 version 5.0.5 with MAC OS 10.6.7

Have the same issue. Use the same version and OS. I get sometimes the message 'Could not save the document. No such file or directory. What happens is that the file is corrupted and not usable anymore.... Sorry i can not help, but this is a serious error and we get crazy here since we have several stations with the same problem....
Come on Apple... help!

Adobe Premiere Elements 9 just won't open!

I always did many projects on it and now all of the sudden it just won't open. There will be this little rectangle at the bottom saying it's loading and it never opens!! I'm so mad! Please help

You are in the Premiere PRO forum, you need http://forums.adobe.com/community/premiere_elements/content
When you go there (or if a Moderator moves this message) you need to provide a LOT more information
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
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•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
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•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page to learn the program?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Mail suddenly just won't open

All of a sudden the Mail program just won't open.
I click on the logo in the dock, the icon briefly flashes, then nothing.
I've tried double clicking the program through the Finder but still no response.
I've tried to find a way to re-install the Mail program without having to re-install a whole bunch of other programs but so far can't find away to do it.
Any ideas what the best option would be?
And... which came first: The chicken or the egg?
Peace to all!

Mail dumps a whole lot of files in several places in your user library folder which it needs to run. If these get corrupted then Mail might get confused and simply not open, which is what i'm guessing and hoping your problem is. Before you go messing around with such files, run a permissions check from disk uility and if you really want repair the disk. Please read the whole post then act accordingly.
The first file you want to look at is from your home folder (the house with your user account written under it) library>caches and the folder mail. just move it to your desktop and see if mail launches.
If no go up to the library again and open preferences folder and move the mail preference file (com.apple.mail.plist) to your desktop and again see if mail launches.
If this doesn't work then move the mail folder inside the library folder to your desktop and again see if mail works. This should in effect wipe mail and give it a clean slate, it will prompt you like the first time you ever set up mail for user account details, etc.
If this doesn't work, please tell me anything else you can that might help. If you have valuable data (attachments, certain content in e-mails) then i can try and help you retrieve them from the files you moved to your desktop, so don't delete them until you are 120% sure you don't need them.
hope that helps
report back soon
Don King Resurrected

I-Tunes just won't open on my computer. How can I get I-tunes to open?

I Tunes just won't open. I am running Win7. There is no error message. It just won't open. Very frustrating. I need to get to the on line store to by a book.
If I delete I-Tunes will I lose all of my turnes? I thought to delete and reinstall I-Tunes.
Thanks for any help that is coming my way!

Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html

My itunes just won't open

My iTunes was working fine but suddenly just won't open. It looks like it's opening but nothing happens. I tried reinstalling many times but doesn't help. Does anyone have any solution to this? Hopefully it won't wipe out all my sync datas and library from my iPods & iPhone. It can't work and I am desperately seeking help. Can anyone help?

I have exactly the same problem. Apple does not seem to be responding to this issue. It appears that it only started after the latest update.

Suddenly today some entries on my pc icloud calendar can't be accessed/edited - they just won't open. Some work, others don't. (All OK if l try to do it on iphone/ipad) All worked fine till today

I find today when I open my icloud calendar on my PC that I cannot access/edit some of the entries - some are fine, others just won't open. If I click on them, they open a 'new entry' box, but will not give me access to the original entry.
If I go to my iphone or ipad, I can access them all fine.
I have uninstalled and reinstalled icloud on my PC, but still the same thing happens.
Is anyone else experiencing similar problems?

All I can suggest is that you open that file on the MBA and save it as a new file, then see if you can open the new one on the iMac.

Installer, application manager and camera raw plug in issues

Hi - I need help.
I'm running on Windows 7. I have just upgraded Photoshop to CS5.5 from CS4 (on my laptop not a creative cloud version). I have since uninstalled Photoshop CS4. I was trying to install the camera raw plug in 6.7.1 but it would not install and I got a message saying that the application manager was damaged and to download it again. I have downloaded the application manager file but cannot install it. I am getting the "installer failed to initilize" message. I've read through the forums on this and cannot find a solution.
I have extracted the file so I am not trying to open a zip file. I have downloaded a second time to a different location and tried installing again while logged into creative cloud but got the same message. I saw the comment about deleting the Adobe/OOBE folder and trying again but was wary about doing this as I don't know what this folder is. Can someone tell me what this is and why I would delete it?
I don't think I had this issue before I uninstalled CS4. I think I had already downloaded a camera raw plug in for that version. So I am wondering if deleting CS4 caused the issue.
I then downloaded CS6 cloud version thinking that perhaps I would get application manager installed correctly within that. I have now been able to install the camera raw plug in and this is now working in CS5.5 but strangely still cannot run the setup.exe for the application manager (So perhaps it is just a problem with Installer?).
Can someone tell me if application manager is just relevant for cloud based products or is it required for desktop versions as well? Could creative cloud be interferring with my desktop version? Where can I find the application manager files? If I uninstall CS6 will I have the same problem with application manager not working in future? I do not really want to use a cloud based version (CS6) and don't want to keep unnecessary programs on my laptop.I signed up to Creative Cloud when both desktop and cloud versions were supported and may not continue when my subscription expires.
To fix this problem without CS6 do I need to reinstall CS5.5? (To do this I will have to reinstall CS4 as it was an upgrade version). Would just reinstalling CS4 fix the problem? Can I just reinstall the application manager part of either of these or is there a simpler solution?
Thanks in advance as I am not super tecchie and am running out of ideas.

Hi
I have Creative Suite 5.5 Master Collection but have only installed Photoshop and Bridge ( this includes files associated with that install). Since installing that I have also installed Photoshop 6 (with Bridge etc).
The issue I had in Photoshop 5.5 was I was unable to read files from Canon EOS 5D Mark 2. I was trying to install the camera raw plug in 6.7.1 to fix this. I got a message saying that the application manager was damaged and to download it again. I downloaded the application manager file (adobe application manager 8) but couldn't install it. I got an "installer failed to initilize" message.
So I downloaded CS6 to see if that would fix the application manager issue. I have now been able to install the camera raw plug 6.7.1 and this is now working in CS5.5. So the initial problem is fixed for now but what I want to know is -
- Is the Application Manager associated with the version or does it stand alone as a separate file?
- If I now uninstall Photoshop 6 will the Application Manager uninstall also, or will it continue to work in 5.5?
- What is the best way to uninstall version 6 - should I do this through Application Manager not Windows Control Panel? I cannot see where to do this.
The Adobe site says to start AAM by :
Choose Help > Updates in a Creative Suite 5 product.
Double-click PDApp.exe in the following locations: Windows 64 bit: \Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\
If I chose Help in Photoshop 5.5 - the update option is greyed out and not available.
If I follow the second option I get the Creative Cloud Application Manager (version 9) offering me updates for version Photoshop 6 only.
How can I find out if I have a working Application manager for 5.5?
What is the best way to uninstall version 6?
You are right I have found folders / files which need to be cleaned up from CS4 eg: plug ins and a lot of empty folders. What is the best way to clean up these - can I just delete them in Windows Explorer?
Sorry this is long - I am learning as I go
Carmel

Application Manager Hangs, Can't Open Illustrator

I am so frustrated. My Illustrator subscription was expired. I renewed it. Then tried to open Illustrator. Everytime I try to do this, the Adobe Application Manager pops up, it bounces in the dock for a while and then nothing happens. If I try to open Illustrator again, same thing happens.
I went to https://creative.adobe.com/products/illustrator to try and download Illustrator fresh. The download link doesn't do anything.
I am on mac. I am using Chrome browser.
I just want to open Illustrator and strat doing my work.

I was finally able to resolve this by going to http://helpx.adobe.com/contact.html and seletcing to get help from someone online. The great part is you can share your screen with the person assisting you and in my case this person figured out the cause and helped me resolve the problem.
The solution turned out to be that I had to restart my compuer in safe mode and then install the Creative Cloud Desktop application. I think it is also important that the user you are logged in to your computer as has admin rights.

I just updated to latest Firefox version and now it won't open at all. I even tried to go back to the previous version using Time Machine on my Mac and FF just won't open.

Firefox won't open after downloading latest version this morning.

Hi, JEvansIII.
Thank you for visiting Apple Support Communities.
Try resetting your System Management Controller or SMC then launch iTunes after processing these steps. If the issue persists, try downloading a fresh copy of iTunes by accessing the second link below.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/en-us/HT201295
http://www.apple.com/itunes/
Cheers,
Jason H.

Installer/Application Manager just won't open

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