Installer Database Corrupt Error

I'm trying to install CS4 Design Premium on my Windows 8 desktop.  I keep getting a "Installer Database is corrupt" error.  Help!

http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install.html

Similar Messages

  • CS4 Web Premium Installation "Installer Database Corrupt.  Contact Adobe Customer Service."

    I need help. 
    I just purchased a HP Envy 23 running Windows 8.  It came with Adobe Premiere and Elements 11 already installed.
    I own Lightroom 3, which I installed very quickly and easily.
    I own CS4 Web Premium with the serial number at hand.  I insert the disk 1 to install and the error message appears: "Installer Database Corrupt. Contact Adobe Customer Service."  After serveral attempts, I resort to researching on this forum. 
    In the forum, found here: http://forums.adobe.com/thread/1238032 I was asked to go the linked website and download and specifically follow the instructions to install CS4 from the internet.  I did what I was told as closely as possible. 
    I received the same error message: "Installer Database Corrupt."
    I asked if I needed to uninstall Elements 11 before trying to install CS4 but haven't received a response.  Actually, now Adobe won't let me sign on with my password and when I request for a new one it doesn't send me a confirmation email so I have resorted to making a new username.
    I called Adobe about the issue with the error and was directed back here to the forum because they do not have phone service support for CS2, CS3, CS4, or CS5 because it is "old" technology.  I am loosing lots of work time because I can't seem to get a quick response to my questions here on the forum.
    I found another forum saying that I need to rename the file "caps.db." to "xcaps.db" and it will install just fine.  I did what it said, looking for any and every folder in both premiere and elements to rename anything that began with "caps"  After doing so, I still got the error message.
    What I need to know is:
    1. How can I install CS4 Web Premium either by disk or internet without getting an error.
    2. Must I totally uninstall Elements and Premiere to get CS4 installed?  I really don't want to do that since I paid for them with the purchase of my computer. 
    I'd really like some answers.  Thanks.

    You're going to need to be more specific about what I am supposed to do because I'm very unfamiliar with computer lingo.  I don't know what an OEM is and I am unsure about these backup disks you are referring to.  The expertise on this forum is the only lifeline I have to fixing this Adobe issue so I really want to try my best here to get things resolved.  I've not heard of deleting caps.db and haven't heard of anything to do with medai.db files before.  I'm supposed to delete these instead of renaming caps?

  • Indesign CS3 Installer Database Corrupt? (Now what w/Win 8.1)

    I have tried to install CS3 from my CD and from a direct download off Adobe and get this same message: Installer database corrupt.
    Does CS3 not run on Windows 8.1? Any ideas on how I can make this work?
    Thanks for your time.

    If Bob says so, I'm sure he's right. I know we had a problem running the installer for the downloaded files and needed specific directions for that. Additionally, I believe that Acrobat 8 was not supported by Win 7 and we did get that working properly too.

  • I'm trying to install CS three premiere Pro I get a message installer database corrupt please contact Debbie customer service if this problem continues

    Well trying to install CS three I get a message the installer database is corrupted please contact Adobe service if this problem continues

    CS3 forever if the installer database is corrupted then you will first want to install with a fresh copy of the installation files.  You can download a fresh copy of the CS3 installation files at Download CS3 products.

  • CS4 Installer Database corrupt

    I'm trying to install the CS5 upgrade but I first need to install CS4.  I am getting an Installer Database is corrupt, contact Adobe Customer Service

    Hello,
         I searched the internet and found the
    problem.  I had to go to C/Program Files/Common
    Files/Adobe and in the backup folder, I removed
    the CAPS File.  The way Adobe has changed the
    support area is not very user friendly.  If I
    could have been able to call and talked to
    someone for 3 minutes, I would have been up and running much sooner.
    Thx,
    Ted

  • Installer database corrupt?

    i am trying to install adobe cs4 on my new pc and i get a message that says that the installer database is corrupt. what do i do?

    Run the Creative Suite Cleaner Tool and manaully delete the caps.db in teh caps folder as explained here.
    Mylenium

  • Xi installation - database instance error

    hai everyone,
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    FSL-02015  Node C:/XI/DATA does not exist.
    ERROR 2007-02-28 17:23:17
    MSC-01003  ESyException: ESAPinstException: error text undefined
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    bye
    nandana

    Please check the link below...
    Re: WAS 640 ABAP Database Install Error
    Again i googled it
    Thanks.

  • Fix: Active directory corrupted (NTDS ISAM Database Corruption errors in eventlog)

    It worked for me!
    Frank Keunen
    IT-Pro Evangelist :: Microsoft IT Infrastructure Engineer
    Follow the procedure below to fix Microsoft Active Directory database problems (corrupted Active Directory due to e.g memory issues/disk problems):
    1. Reboot the server and press F8. Choose Directory Services Restore Mode from the Menu.
    2. Check the physical location of the Winnt\NTDS\ folder.
    3. Check the permissions on the \Winnt\NTDS folder. The default permissions are: Administrators – Full Control System – Full Control
    4. Check the Winnt\Sysvol\Sysvol folder to make sure it is shared.
    5. Check the permissions on the Winnt\Sysvol\Sysvol share. The default permissions are: Share Permissions: —————— Administrators – Full Control Authenticated Users – Full Control Everyone – Read NTFS Permissions: —————– Administrators – Full Control Authenticated
    Users – Read & Execute, List Folder Contents, Read Creator Owner – none Server Operators – Read & Execute, List Folder Contents, Read System – Full Control Note: You may not be able to change the permissions on these folders if the Active Directory
    database is unavailable because it is damaged, however it is best to know if the permissions are set correctly before you start the recovery process, as it may not be the database that is the problem.
    6. Make sure there is a folder in the Sysvol share labeled with the correct name for their domain.
    7. Open a command prompt and run NTDSUTIL to verify the paths for the NTDS.dit file. These should match the physical structure from Step 2. To check the file paths type the following commands: Start a command prompt NTDSUTIL Files Info The output should
    look similar to: Drive Information: C:\ NTFS (Fixed Drive) free (2.9 Gb) total (3.9 Gb) D:\ NTFS (Fixed Drive) free (3.6 Gb) total (3.9 Gb) DS Path Information: Database : C:\WINNT\NTDS\ntds.dit – 10.1 Mb Backup dir: C:\WINNT\NTDS\dsadata.bak Working dir:
    C:\WINNT\NTDS Log dir : C:\WINNT\NTDS – 30.0 Mb total res2.log – 10.0 Mb res1.log – 10.0 Mb edb.log – 10.0 Mb This information is pulled directly from the registry and mismatched paths will cause Active Directory not to start. Type Quit to end the NTDSUTIL
    session.
    8. Rename the edb.chk file and try to boot to Normal mode. If that fails, proceed with the next steps.
    9. Reboot into Directory Services Restore mode again. At the command prompt, use the ESENTUTL to check the integrity of the database. NOTE: You can use NTDSUTIL to check the Integrity, however esentutl is usually more reliable. Type the following command:
    ESENTUTL /g “\NTDS.dit” /!10240 /8 /v /x /o (Note: Type the path without the quotes). Note: The default path would be C:\Winnt\NTDS\ntds.dit; however it may be different in some cases. The output will tell you if the database is inconsistent and may produce
    a jet_error 1206 stating that the database is corrupt. If the database is inconsistent or corrupt it will need to be recovered or repaired . To recover the database type the following at the command prompt: NTDSUTIL Files Recover If this fails with an error,
    type quit until back at the command prompt and repair the database using ESENTUTL by typing the following: ESENTUTL /p “\NTDS.dit” /!10240 /8 /v /x /o (Note: Type the path without the quotes). Note: If you do not put the switches at the end of the command
    you will most likely get a Jet_error 1213 “Page size mismatch” error.
    10. Delete the log files in the NTDS directory, but do not delete or move the ntds.dit file.
    11. The NTDSUTIL tool needs to be run again to check the Integrity of the database and to perform a Semantic Database analysis. To check the integrity, at the command prompt type: NTDSUTIL Files Integrity The output should tell you that the integrity check
    completed successfully and prompt that you should perform a Semantic Database Analysis. Type quit. To perform the Semantic Database Analysis type the following at the NTDSUTIL Prompt type: Semantic Database Analysis Go The output will tell you that the Analysis
    completed successfully. Type quit and closes the command prompt. NOTE: If you get errors running the Analysis then type the following at the semantic checker prompt: semantic checker: go fix This puts the checker in Fixup mode, which should fix whatever errors
    there were.
    12. Reboot the server to Normal Mode. If any of these steps fail to recover the database the only alternative is to perform an Authoritative System State restore from backup in Directory Services Restore mode. For more information, please refer to the following
    articles: 315136 HOW TO: Complete a Semantic Database Analysis for the Active Directory http://support.microsoft.com/?id=315136 265706 DCDiag and NetDiag in Windows 2000 Facilitate Domain Join and DC Creation http://support.microsoft.com/?id=265706 258007
    Error Message: Lsass.exe – System Error : Security Accounts Manager http://support.microsoft.com/?id=258007 265089 Event 1168: Windows 2000 DCs Unable to Boot into Active Directory http://support.microsoft.com/?id=265089 315131 HOW TO: Use Ntdsutil to Manage
    Active Directory Files from the Command http://support.microsoft.com/?id=315131 BR – Frank

    Frank: This procedure (with some variations required for my environment) worked
    perfectly. Thank you very much.
    To other readers: The procedure works, but it is a loaded gun. Be careful and methodical.
    The specifics of my situation, which I offer as additional information, are:
    Windows Server 2003 R2 Standard Edition SP2 with all updates.
    One server, 20 clients; of course the server is the domain controller.
    I suggest running the command prompt window at an elevated security level ("run as:", followed by unchecking the "restricted" box).
    I also suggest changing directories to C:\WINNT\NTDS or C:\WINDOWS\NTDS, as appropriate.
    Variations:
    The location of the NTDS folder is C:\WINDOWS\NTDS for an install that is not an upgrade from Server 2000.
    Step 9 -- the parameters for ESENTUTL are different. For the integrity check I used "ESENTUTL /g NTDS.DIT /8" as the other parameters are not available.
    Also in step 9 -- For the repair step that was required I used "ESENTUTL /p NTDS.DIT /8". There was a window warning of a possible data loss, which clicking OK cleared.
    Step 11 -- NTDSUTIL FILES INTEGRITY works properly without change. However, the Semantic Database Analysis check cannot be run in a single command. I used "NTDSUTIL SEMANTIC DATABASE ANALYSIS" followed by "GO" at the next prompt. The database analysis does
    not report a positive result, but if there is no warning the database passes the analysis. To be certain I ran the "GO FIX" step anyway, which gave identical output.
    After this procedure the system started perfectly. I recommend this procedure as the answer to the problem.
      -- E. R. Quinones

  • CS6 installation error, inconsistency in the installer database, exit error 15

    I just received my serial number but I can't install due to the above problem. Any advice? I ran the cleaner, restarted several times, nothing works! Please help!

    I'll see if I have time to re-download the 1.5GB installer and try again tomorrow, but I'm not really sure why I should bother given I managed to create my illustration with Inkscape this afternoon while waiting for this to be resolved.
    Honestly, do you really expect to be able to attract new customers if your installation experience is this poor? You're asking people to...
    1) Download and install the Adobe Download Assistant.
    2) Download a ridiculously huge file (most OSes are smaller than a 1.5GB download)
    3) Attempt to install the file.
    4) Clean their Adobe installation folder when that fails to work.
    5) Re-download the file a slightly different way (so we're up to over 3GB now)
    6) Attempt to install that file.
    ...and then assuming that works, you charge them over $1000 for the privilege. Not exactly a persuasive buying experience.
    Contrast that with Inkscape:
    1) Download a 80MB archive.
    2) Extract to a folder.
    3) Run the app - done.
    Pain involved:none. Cost the user: $0.

  • Trying to download Adobe Illustrator CS3 and I'm getting a "The Installer Database is corrupt". What does this mean?

    Trying to download Adobe Illustrator CS3 and I get a "Installer Database Corrupt" message

    You can look here
    https://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install-1.html

  • CS4 Design Standard re-installation - Installer Database is corrupt.

    I had a perfectly working Adobe CS4 Suite on each of my two computers until one of the laptops had to be reformatted. When attempting to re-install the Creative Suite 4, I get a "The Installer Database is corrupt. Please contact Adobe Customer Service" message and cannot go any further.
    Has anyone else experienced this issue?
    The only help I have been able to get from Adobe is a referral to Adobe Community sites. I found a post with a similar issue but no solution has been offered.
    Since the computer crashed before I had a chance to deactivate the software, it may be thinking that a third copy is being installed. In which case, it should be as simple as resetting my account with the proper ID and serial number, which Adobe cannot do. I have used Adobe products for many years and promoted it in my classrooms. Disappointing!

    ezondaeye, This should help. http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install.html

  • Installer Database is corrupt.  CS3 WIN7 PRO

    Had to restore to mfgrs original Windows 7 Professional.  Prior, all of my CS3 software programs worked.  Now the message is that I am corrupt - Installer Database is Corrupt, (I'm not)

    http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install-1.html

  • Zenworksd Database Corrupt

    A while back I had a problem with the Zenworks database starting on a NW6
    SP5 server running Zen 6.5 SP2. I was told to copy the database off to a
    PC and then back to the sever. This worked great and I was able to
    restart the database and continue on. Since then I have had this happen
    twice more on the same server. Completing the above process appears to
    fix the problem but it continues to come back. Yesterday I had the same
    problem on another server. I might add that these server are at
    different schools and have no phyicial connection to each other.
    How can I resolve this permanetly?
    Thanks,
    Coy

    All,
    I followed the TID Shaun listed and copied the Zenworks folder off and
    then pasted it back. I when through each database files and right
    clicked and checked do not compress. The error occurred again. This
    time I went in through NRM and set the Don't Compress setting for each
    files including the NAL.DB file. In the 2 days since I did that I
    haven't received a database corruption error.
    I am not sure if I am doing this correctly, is there another place to set
    do not compress?
    Thanks for your help,
    Coy
    > ensure that the database does not get compressed is one option
    > http://www.novell.com/support/search.do?
    cmd=displayKC&docType=kc&externalId=10075966&slice Id=&dialogID=8172969&sta
    teId=0%200%208180432
    >
    > --
    >
    > Shaun Pond
    >
    >

  • Error Installing Dreamweaver CS4 on Windows 7: Installer Database is Corrupt

    Error Message: The Installer Database is Corrupt. Please contact Adobe Customer Service.
    I bought a new laptop and would like to install Dreamweaver CS4 on it. It is already running fine on my desktop, being installed back in 1/2011. Both PCs are Windows 7 but the new laptop is Windows 7 Professional.  I have downloaded the two install files ADBEDRWVCS4_LS1.7z and ADBEDRWVCS4_LS1.exe multiple ways and to multiple locatons on the laptop. I've run the .exe file multiple ways and extracted to several locations besides the default (c:\users\userid\Desktop\Adobe CS4). After the extract completes and it tries to run setup I get the same message "The Installer Database is corrupt. Please Contact Adobe Customer Service" (which I did and they just gave me another download link I had already tried).
    I even copied the folder with the extracted files done on my desktop (where the install had succeeded). And still got the same message when I ran setup.exe on the laptop. I tried running it with a "run as administrator" command prompt, double-clicking in Windows Explorer, start > run and the same thing happens. At least it doesn't appear that it has actually installed anything yet.
    I did notice that my new PC has a program called "7-zip 9.20" installed which I do not remember installing and its install date is prior to my purchase of the PC so I'm guessing it came with it (HP Pavilion 15t running Windows 7 Professional 64-bit). The Windows 7 Desktop does not have this program installed. It is available from C|net where it has a good rating. Perhaps setup.exe does further extracting and the 7-zip program is the culprit? This is a long shot.
    I searched for others with this problem and found lots of issues installing Dw CS4, but none quite like this.

    Awesome! That worked! Actually I searched three folders (Program Files, Program Files (x86) & Program Data) for caps.db and found:
    c:\Program Files\Adobe\Adobe Premier Elements\caps.db (dated 9/2/2011)
    c:\Program Files (x86)\Common Files\Adobe\Backup\caps.db
    I ignored the first one since it might be needed by the Premier Elements 10 I installed yesterday and changed the name of the other one from caps.db to barb.fix.
    I changed the install folder from c:\Program Files\Adobe to c:\Program Files (x86) just in case CS4 is a 32-bit application which I had done before when installing on my Windows7 Desktop. Now that the install has completed I see that I have caps.db files dated 5/5/2014 in
    c:\Program Files (x86)\Common Files\Adobe\caps\caps.db
    c:\Program Files (x86)\Common Files\Adobe\backup\caps.db (barb.fix is still there but is only 26kb vs 3291 kb for the new caps.db)
    Thank-you so much! Now wish me luck when I try to open it for the first time!

  • Trying to install Illustrator CS3 on Windows 8.1 and get error message-installer database is corrupt

    When I try to install Illustrator CS3 on a windows 8.1 machine and get the following error message. " Installer database is corrupt". Have tried rebooting computer etc. and still the same problem, any suggestions?

    BrianDany I am sorry you are facing difficulties installing Creative Suite 3 under Windows 8.1.  Windows 8.1 was not available during the time period which Creative Suite 3 was developed and the last updates released.
    I would recommend reviewing your PDApp.log and possibly AMT3lib.log file for error messages which are preventing the installation.  You can find details on how to locate and interpret the log files at Troubleshoot installation with install logs | CS3, CS4.  You are welcome to post any specific error messages which you discover to this discussion.

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