Installer database corrupt?

i am trying to install adobe cs4 on my new pc and i get a message that says that the installer database is corrupt. what do i do?

Run the Creative Suite Cleaner Tool and manaully delete the caps.db in teh caps folder as explained here.
Mylenium

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CS4 Web Premium Installation "Installer Database Corrupt. Contact Adobe Customer Service."

I need help.
I just purchased a HP Envy 23 running Windows 8. It came with Adobe Premiere and Elements 11 already installed.
I own Lightroom 3, which I installed very quickly and easily.
I own CS4 Web Premium with the serial number at hand. I insert the disk 1 to install and the error message appears: "Installer Database Corrupt. Contact Adobe Customer Service." After serveral attempts, I resort to researching on this forum.
In the forum, found here: http://forums.adobe.com/thread/1238032 I was asked to go the linked website and download and specifically follow the instructions to install CS4 from the internet. I did what I was told as closely as possible.
I received the same error message: "Installer Database Corrupt."
I asked if I needed to uninstall Elements 11 before trying to install CS4 but haven't received a response. Actually, now Adobe won't let me sign on with my password and when I request for a new one it doesn't send me a confirmation email so I have resorted to making a new username.
I called Adobe about the issue with the error and was directed back here to the forum because they do not have phone service support for CS2, CS3, CS4, or CS5 because it is "old" technology. I am loosing lots of work time because I can't seem to get a quick response to my questions here on the forum.
I found another forum saying that I need to rename the file "caps.db." to "xcaps.db" and it will install just fine. I did what it said, looking for any and every folder in both premiere and elements to rename anything that began with "caps" After doing so, I still got the error message.
What I need to know is:
1. How can I install CS4 Web Premium either by disk or internet without getting an error.
2. Must I totally uninstall Elements and Premiere to get CS4 installed? I really don't want to do that since I paid for them with the purchase of my computer.
I'd really like some answers. Thanks.

You're going to need to be more specific about what I am supposed to do because I'm very unfamiliar with computer lingo. I don't know what an OEM is and I am unsure about these backup disks you are referring to. The expertise on this forum is the only lifeline I have to fixing this Adobe issue so I really want to try my best here to get things resolved. I've not heard of deleting caps.db and haven't heard of anything to do with medai.db files before. I'm supposed to delete these instead of renaming caps?

Installer Database Corrupt Error

I'm trying to install CS4 Design Premium on my Windows 8 desktop. I keep getting a "Installer Database is corrupt" error. Help!

http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install.html

Indesign CS3 Installer Database Corrupt? (Now what w/Win 8.1)

I have tried to install CS3 from my CD and from a direct download off Adobe and get this same message: Installer database corrupt.
Does CS3 not run on Windows 8.1? Any ideas on how I can make this work?
Thanks for your time.

If Bob says so, I'm sure he's right. I know we had a problem running the installer for the downloaded files and needed specific directions for that. Additionally, I believe that Acrobat 8 was not supported by Win 7 and we did get that working properly too.

I'm trying to install CS three premiere Pro I get a message installer database corrupt please contact Debbie customer service if this problem continues

Well trying to install CS three I get a message the installer database is corrupted please contact Adobe service if this problem continues

CS3 forever if the installer database is corrupted then you will first want to install with a fresh copy of the installation files. You can download a fresh copy of the CS3 installation files at Download CS3 products.

CS4 Installer Database corrupt

I'm trying to install the CS5 upgrade but I first need to install CS4. I am getting an Installer Database is corrupt, contact Adobe Customer Service

Hello,
I searched the internet and found the
problem. I had to go to C/Program Files/Common
Files/Adobe and in the backup folder, I removed
the CAPS File. The way Adobe has changed the
support area is not very user friendly. If I
could have been able to call and talked to
someone for 3 minutes, I would have been up and running much sooner.
Thx,
Ted

Trying to download Adobe Illustrator CS3 and I'm getting a "The Installer Database is corrupt". What does this mean?

Trying to download Adobe Illustrator CS3 and I get a "Installer Database Corrupt" message

You can look here
https://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install-1.html

CS4 Design Standard re-installation - Installer Database is corrupt.

I had a perfectly working Adobe CS4 Suite on each of my two computers until one of the laptops had to be reformatted. When attempting to re-install the Creative Suite 4, I get a "The Installer Database is corrupt. Please contact Adobe Customer Service" message and cannot go any further.
Has anyone else experienced this issue?
The only help I have been able to get from Adobe is a referral to Adobe Community sites. I found a post with a similar issue but no solution has been offered.
Since the computer crashed before I had a chance to deactivate the software, it may be thinking that a third copy is being installed. In which case, it should be as simple as resetting my account with the proper ID and serial number, which Adobe cannot do. I have used Adobe products for many years and promoted it in my classrooms. Disappointing!

ezondaeye, This should help. http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install.html

Installer Database is corrupt. CS3 WIN7 PRO

Had to restore to mfgrs original Windows 7 Professional. Prior, all of my CS3 software programs worked. Now the message is that I am corrupt - Installer Database is Corrupt, (I'm not)

http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install-1.html

I am trying to install Dreamweaver CS3 on Windows 8 it says "The Installer Database is corrupt"

I am trying to install Dreamweaver CS3 on my new Windows 8 PC and when I run SETUP.EXE it says "The Installer Database is corrupt" on both my original CD and backup I made.

The error is here:
Dreamweaver CS3 on my new Windows 8 PC
This will most likely never work. CS3 wasn't even fit for Win 7. Delete the caps.db in the respective caps folder (info here) and then take the usual steps of running as admin, turning off UAC and security tools and possibly using compatibility modes, but as I said, be prepared that this may be futile and you spend a Sunday afternoon without achieving anything...
Mylenium

How to resolve message "Installer database is corrupt" when trying to install CS4 on Win 8.1?

I purchased a disk set of CS4 a few years back and have recently purchased a new computer. When trying to install CS4 on the new computer, I received an error message saying "Installer database is corrupt. Please contact Adobe Customer support." Called "customer support" and after a VERY long time and three transfers, I was told "Too bad, we can't help you. Maybe download a new copy?" So I did. When trying to install the fresh download, I received the exact same error message: "Installer database is corrupt. Please contact Adobe Customer support." This appears to be a conflict between the CS4 installer database and Win 8.1. Is this a known issue? How do I resolve it? Thanks for any assistance. ~Evey

Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

Error Installing Dreamweaver CS4 on Windows 7: Installer Database is Corrupt

Error Message: The Installer Database is Corrupt. Please contact Adobe Customer Service.
I bought a new laptop and would like to install Dreamweaver CS4 on it. It is already running fine on my desktop, being installed back in 1/2011. Both PCs are Windows 7 but the new laptop is Windows 7 Professional. I have downloaded the two install files ADBEDRWVCS4_LS1.7z and ADBEDRWVCS4_LS1.exe multiple ways and to multiple locatons on the laptop. I've run the .exe file multiple ways and extracted to several locations besides the default (c:\users\userid\Desktop\Adobe CS4). After the extract completes and it tries to run setup I get the same message "The Installer Database is corrupt. Please Contact Adobe Customer Service" (which I did and they just gave me another download link I had already tried).
I even copied the folder with the extracted files done on my desktop (where the install had succeeded). And still got the same message when I ran setup.exe on the laptop. I tried running it with a "run as administrator" command prompt, double-clicking in Windows Explorer, start > run and the same thing happens. At least it doesn't appear that it has actually installed anything yet.
I did notice that my new PC has a program called "7-zip 9.20" installed which I do not remember installing and its install date is prior to my purchase of the PC so I'm guessing it came with it (HP Pavilion 15t running Windows 7 Professional 64-bit). The Windows 7 Desktop does not have this program installed. It is available from C|net where it has a good rating. Perhaps setup.exe does further extracting and the 7-zip program is the culprit? This is a long shot.
I searched for others with this problem and found lots of issues installing Dw CS4, but none quite like this.

Awesome! That worked! Actually I searched three folders (Program Files, Program Files (x86) & Program Data) for caps.db and found:
c:\Program Files\Adobe\Adobe Premier Elements\caps.db (dated 9/2/2011)
c:\Program Files (x86)\Common Files\Adobe\Backup\caps.db
I ignored the first one since it might be needed by the Premier Elements 10 I installed yesterday and changed the name of the other one from caps.db to barb.fix.
I changed the install folder from c:\Program Files\Adobe to c:\Program Files (x86) just in case CS4 is a 32-bit application which I had done before when installing on my Windows7 Desktop. Now that the install has completed I see that I have caps.db files dated 5/5/2014 in
c:\Program Files (x86)\Common Files\Adobe\caps\caps.db
c:\Program Files (x86)\Common Files\Adobe\backup\caps.db (barb.fix is still there but is only 26kb vs 3291 kb for the new caps.db)
Thank-you so much! Now wish me luck when I try to open it for the first time!

Trying to install Illustrator CS3 on Windows 8.1 and get error message-installer database is corrupt

When I try to install Illustrator CS3 on a windows 8.1 machine and get the following error message. " Installer database is corrupt". Have tried rebooting computer etc. and still the same problem, any suggestions?

BrianDany I am sorry you are facing difficulties installing Creative Suite 3 under Windows 8.1. Windows 8.1 was not available during the time period which Creative Suite 3 was developed and the last updates released.
I would recommend reviewing your PDApp.log and possibly AMT3lib.log file for error messages which are preventing the installation. You can find details on how to locate and interpret the log files at Troubleshoot installation with install logs | CS3, CS4. You are welcome to post any specific error messages which you discover to this discussion.

I can't download my old Adobe Photoshop CS4, "The Installer Database is corrupt"

I've recently bought a new laptop and I'm trying to install my Photoshop CS4 that I purchased years ago.
I've tried both the Akamai Downloader and the files from here: Download CS4 products
Both result in an error that says "The Installer Database is corrupt. Please contact Adobe Customer Service."
What can I do? I spent money on this program and I have the serial number listed in my Adobe account.
Thank you.

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS3 and CS4: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

Error installing Premiere Pro CS4 - "The Installer Database is corrupt. Please contact Adobe Customer Service"

I had to replace my hard drive and so I had to re-install Premiere Pro CS4. I tried to do that with the files I had downloaded before, but the install failed and gave me the error message "The Installer Database is corrupt. Please contact Adobe Customer Service".
I assumed that the files I downloaded had become corrupt, so I logged on and re-downloaded the ADBEPPROCS4_LS7.7z and ADBEPPROCS4_LS7.exe files. I ran ADBEPPROCS4_LS7.exe and it also failed and gave me the same error message. I tried another download from a different page and got the same error again.
Can anyone suggest what I can do to get my program installed?

Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

Installer database corrupt?

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