Installer failed to initialise (CS6 & CC) - Mac

I tried to install both Master collection CS6 and CC and when I open the installer, I am greeted with this error
http://prntscr.com/55dhdt
I am running a 2014 MacBook Air (fully specced out) with Yosemite (10.10.1)
I have also ran the cleaner tool already
Any additional questions feel free to ask
Thanks in advance

Bit_Planet I would recommend reviewing the PDApp.log for the error which is preventing the installer from initializing. You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. You are welcome to post any specific errors you discover to this discussion.

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Photoshop CS6 Installer failed to initialise?

I have just bought a student copy of Photoshop CS6 Extended, and whenever I try to install it I get the message - ' Installer failed to initialise'.
I am running OSX Mountain Lion, on a 2012 Macbook Air. I have tried installing on a new user, as well as using the Adobe Support Advisor (No Problems detected) - I have also tried using the 'Creative Suite Cleaner Tool' to remove any old things. It still doesn't work. I don't have any other Adobe Programs currently installed.
I couldn't find any helpful advice in the other forum posts so I made my own.

I have the same issue. Also running mountain lion.
this is the PDApp.log
i have tried changing permissions as seen from another post but nothing seems to be working.
Wed Sep 26 13:41:12 2012
[INFO] Setup - Build Version - 6.0.335.0
Wed Sep 26 13:41:12 2012
[INFO] Setup - Logging Level verbosity Set to 4
Wed Sep 26 13:41:12 2012
[INFO] Setup - TimeLog: Bootstrapper Start
Wed Sep 26 13:41:13 2012
[INFO] Setup - TimeLog: Start initial checks
Wed Sep 26 13:41:13 2012
[INFO] Setup - Launch Path set to /Volumes/CS6 MstrColl/Adobe CS6 Master Collection
Wed Sep 26 13:41:13 2012
[INFO] Setup - Found 6 packages in setup manifest
Wed Sep 26 13:41:13 2012
[INFO] PIM - Build Version - 6.0.335.0
Wed Sep 26 13:41:13 2012
[INFO] PIM - Logging Level verbosity Set to 4
Wed Sep 26 13:41:13 2012
[INFO] PIM - Build Version - 6.0.335.0
Wed Sep 26 13:41:13 2012
[INFO] PIM - Logging Level verbosity Set to 4
Wed Sep 26 13:41:13 2012
[INFO] PIM - CREATE PIM Instance ...
Wed Sep 26 13:41:13 2012
[FATAL] PIM - Error could not create PIM Common Folder Path... /Users/Chris_Mac_Pro/Applications/Adobe/OOBE/PDApp/
Wed Sep 26 13:41:13 2012
[FATAL] Setup - Unable to create PIM object
Wed Sep 26 13:41:13 2012
[INFO] Setup - TimeLog: End initial checks
Wed Sep 26 13:42:30 2012
[INFO] Setup - ================= Exiting Installer with Code: 0 =================

I recently purchased an upgrade to Photoshop CS6. (Dec 9 2014). I have today downloaded the file (Photoshop_13_LS16.7z This downloaded OK When I tried to run the file (Winzip) I got the following message "Installer failed to initialise. Could be due

I recently purchased an upgrade to Photoshop CS6. (Dec 9 2014). I have today downloaded the file (Photoshop_13_LS16.7z
This downloaded OK
When I tried to run the file (Winzip) I got the following message
"Installer failed to initialise. Could be due to a missing file. Please download Abobe support adviser."
I tried to do that and it told me Adobe support adviser no longer exists.
Could you please advise a solution.

Extract it to a different location inside a dedicated folder and make sure to not destroy the file and folder hierarchy inside the archive. also run the install with sufficient user privielges and security stuff turned off.
Mylenium

Installer failed to initialise help from Trevor Dennis..gladly

trying to install photoshop cs5, inserting disc I receive error message
"installer failed to initialise" what's happening.
operating Mac 10.9 maverick.

Hi Charlie. There are a lot of people a lot more capable than me among the regular posters here. Case in point, I have been struggling to sort out my own problems with what appears to be a pair of wrecked 600Gb Velociraptors in my Projects drive (raid0). I also know very little about the Mac OS.
Ashutosh mentions the Adobe Application Manager, but as far as I know, that is not relevant if installing CS5 from a disk. I would still be very inclined to download a new installation file for CS5 as OSx 10.9 has been throwing up a few problems on this forum, and you need to give yourself the best chance of success.
You can find the files here
http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
Thinking back to when I installed CS5, I can remember getting a bit confused with the installer program, which is probably what Ashutosh is referring to. Save yourself grief, and read these instructions before you start. I know instructions are the last resort, and reading them challenges your rep as a 'bloke'...
http://helpx.adobe.com/creative-suite/kb/start-installer-downloading.html
There is a list of issues concering 10.9 here, but only the last directly concerns CS5 (AFAICT)
http://helpx.adobe.com/x-productkb/global/mac-os-mavericks-compatability.html
Good luck, and you can wish me the same sorting out my dead raid0 - Thank goodness for real time back ups!

I purchased and downloaded Photoshop Elements 13, but the installer fails to initialise. How do I get it to work?

I have Photoshop Elements 10 and Premier Elements 10 installed on my PC. Both were installed from discs that I bought a few years ago. I recently purchased the upgrade (by download) for both applications to version 13. In accordance with the (scant) instructions received by email, I downloaded the four files required from the Adobe site. I subsequently ran the .exe files, which in turn created directories on my PC, including set-up.exe files for both applications. When I run the setup files, I get an error message stating that the installer failed to initialise. The error message advised me to download the Adobe Support Advisor to detect the problem. That tool does not exist. I then sought assistance from the Abobe support site, initially using the hyperlink suggestions, which were of no use, then using the chat function. The operator kept trying to get me to do something with something called 'Creative Cloud'; which I am not familiar with, and do not use. He then instructed me to download and run a CS5 cleaner tool; however, none of the choices offered by that tool include my issue, or either Photoshop Elements or Premier Elements. I am reluctant to uninstall version 10 of the programs in case I end up losing the lot and therefore wasting even more money than the purchase price for this upgrade.
All I want to do is upgrade my two applications from version 10 to version 13. I have paid the requisite fee but it clearly does not work. I appear to have totally wasted my money. Can anyone please tell me how to get it to work? I do not want to have anything to do with the so-called ‘Creative Cloud’ as I have no idea what it is, and I do not want to lose what I already have (and have paid for previously).
I have tried for a few days to access the so-called 24/7 chat assistance but appeared to have been locked out as every time I try to access it, I get a message that the (24/7) chat is closed. Adobe has taken my money for a product that does not work, and also refuse to help me fix it.
I am very frustrated with a product I bought that does not work, and a 24/7 support service that clearly is not 24/7, and which refuses to assist me. Can anyone PLEASE tell me how to get this to work? Rod.

Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha

Purchased a new iMac - installed CS5 CD - message - Installer failed to initialise....

Purchased a new iMac - installed CS5 CD - message - Installer failed to initialise....

You need to copy all the installer disc to the desktop, Folder by folder. for example, Copy the contents of Payloads folder on Disc 2 to payloads folder of Disc 1, Extension to extensions, etc
Then you will see the setup.app file on the Folder that you created on the desktop.
Run that and check.

Installer fails to initialise

Installer fails to initialise and I have followed the Adobe support advisor suggestions. What could I do now?

Were you able to successfully complete the download process? If the installer is failing to initialize then you will want to review the PDApp.log. You can find more details regarding how to review this log in Troubleshoot CS5 and CS5.5 installation with install logs.

Dreamweaver CS6 'Installer Failed to Initialize' Message on Mac OS 10

I have to reinstall Dreamweaver CS6 after having issues after a hard drive failure. I'm getting an 'Installer failed to initialize' message. I'm on Mac OS 10.10.2. Any suggestions?Dre

Hello,
Where did you get the installer file from?
You can try the link below and download and install Dreamweaver CS6.
During the installation process you would need to select the option to insert Serial number to authenticate.
Download CS6 products
Select relevant file as per your operating system.
Regards
Vivek

CS6 Master Collection installer fails to initialise

When attempting to install CS6 Master collection, I recieved the following error:
We've encountered the following issues
Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
The adviser did not identify any issues.
The relevant insallation log file can be found here: https://dl.dropbox.com/u/60619611/CS6%20Master%20Collection%206%2002-19-2013.log
I would greatly appreciate any help.
Thanks in advance,
Shoaib

if you feel up to it, you can analyse your own log: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
otherwise, you can contact adobe support: www.adobe.com/support/chat/ivrchat.html
or, double check your log link. i couldn't link to your log file.

Purchased Captivate 8 for my MAC. I get installer failed to initialise every time I try to install.

I have successfully downloaded Captivate 8 several times. Each time I try to install on my Mac, I get the message that the Installer Fails to Initate. I tried the trial as well. Please help me. I am using the subscription service if that makes a difference. I have a Mac with 16 gig ram and 3.4 I7 processor.

Hello,
Welcome to Adobe Forums.
Which version of MAC are you using ?
Do you have any other Adobe product installed on your computer ?
What is the size of downloaded file ? (Captivate 8 trial installer)
Thanks,
Vikram Gaur
Adobe Support

Installation error when installing CS6 on Mac?

I keep getting an installation error when I try to install CS6 on my Macbook Pro. It says "installer failed to initialize, this could be due to a missing file". It also shows troubleshooting tips. I have tried them and none of them work. I also tried disc repair and multiple other troubleshooting advice from this site. Nothing has worked yet. Help!

does your macbook meet the system requirements:
Mac OS
Multicore Intel processor with 64-bit support.
Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X Mountain Lion (v10.8) when installed on Intel based systems. Refer to the CS6 FAQ for more information about Mac OS X Mountain Lion support.**
4GB of RAM (8GB recommended)
15.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
Additional disk space required for disk cache, preview files, and other working files (10GB recommended)
1280x900 display with 16-bit color and 512MB of VRAM; 1680x1050 display required and second professionally calibrated viewing display recommended for Adobe SpeedGrade
OpenGL 2.0–capable system
DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
Java Runtime Environment 1.6
Eclipse 3.7 Cocoa version (for plug-in installation of Adobe Flash Builder; the following distributions are supported: Eclipse IDE for Java EE and Java Developers, Eclipse Classic, Eclipse for PHP Developers
QuickTime 7.6.6 software required for QuickTime features, multimedia, and HTML5 media playback
Dedicated GPU card recommended (for optimal performance in SpeedGrade and for GPU-accelerated features in Adobe Premiere Pro and After Effects: NVIDIA Quadro 4000 or other Adobe-certified GPU card with at least 1GB of VRAM recommended); visit www.adobe.com/products/premiere/extend.html for supported cards
Optional: Tangent CP200 family or Tangent Wave control surface for SpeedGrade
Optional: 7200 RPM hard drive (multiple fast disk drives, preferably RAID 0 configured, recommended) for video products
This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.
if so, attach a screenshot of the error.

Your installation has encountered an error. Installer failed to initialise

I have tried multiple times downloading CS6 master collection onto my mac all I need is tnhe trial version and everytime I have gone through the trouble shooting routine of turning my computer off exiting all applications but I really need help as I have a assignment I am working on basically everytime at the end of my installation I get the message Your installation has encountered an error. Installer failed to initalize. HELP???

OS X Lion
From the Apple menu choose System Preferences....
From the View menu choose Users & Groups.
Click the lock and authenticate as an administrator account.
Click Login Options....
Click the "Edit..." or "Join..." button at the bottom right.
Click the "Open Directory Utility..." button.
Click the lock in the Directory Utility window.
Enter an administrator account name and password, then click OK.
Choose Enable Root User from the Edit menu.
Enter the root password you wish to use in both the Password and Verify fields, then click OK.

Installer failed to initialise

Just signed up for the creative cloud and when I try to download the app I get a error message (installer failed to initialize) and will not go any further

Hi Colin,
Please provide what OS you are running?
What application you are trying to download.
Also the PDApp.log file from following location.
• Windows 7/8: \Users\[user name]\AppData\Local\Temp
• Mac OS: Users/~/Library/Logs
Note: The above folders are hidden by default. If necessary, use
Folder Options (Windows) or Terminal (Mac OS) to show hidden files.
Regards,
Sumit Singh

Cannot install captivate 8 on Mac - Installer failed to initialise

I have a iMac 10.7.5 and cannot install Captivate 8
I have installed it successfully on my Macbook air using the same file
I have 6, and 7 on my iMAC and never had any problems installing software on this machine before.
Any help would be very appreciated

I can only find a Flash CS3 Installer. When I try to use that, I get an error message that reads:
JavaScript Alert
Critical errors were found in setup
- The installer database is invalid: please re-install the product from the original media.
Please see the Setup log file for details.
Hi Ted,
It seems that you might have upgraded your OS from Tiger(10.4)/Leopard(10.5) to Snow Leopard(10.6) and in the process the Adobe installer database file got corrupted somehow. I would need you to uninstall Flash CS3, run the CS3 and CS4 clean up script to remove any remaining entries of Fl CS3 or PSE 8 then delete the below two files by moving them into trash and emptying the trash and then install Flash CS3 again followed by PSE8. Now, you shall be able to run both the products fine. All the othr CS3 apps mentioned in your above thread will get installed along with Fl CS3.
Here is the location where you will be able to locate the .db files:
<Macintosh HD>\Library\Application Support\Adobe\backup\
<Macintosh HD>\Library\Application Support\Adobe\caps\
Here are the reference links for CS3 and CS4 clean up scripts:
http://www.adobe.com/support/contact/cs3clean.html
http://kb2.adobe.com/cps/406/kb406241.html
Let me know in case you have any queries before executing the above mentioned steps.
Regards,
Ankush
>

Installer Failed To Initialize Photoshop CC Mac

Hi, I am on a Macbook Air 8gb Memory, 216 GB storage, i7 with around 60 gb free on my SSD, and I'm trying to install Photoshop CC. I currently have Illustrator and After Effects CS6. Basically, what happens, is that whenever I open the Photoshop Installer, I get this:
I have tried all sorts of things so far, including running things like the Adobe Cleaner, but nothing seems to work. Any help would be greatly appreciated,
Thanks,
Eli.

from Troubleshoot error messages | Bootstrapper CS5, CS5.5
You are already running another installer
Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:
“You are already running another Adobe installer. Please close other installer and select Retry option.”
“Other instances of Adobe Application Manager are running. To continue, installer needs to close those instances. Do you want to continue?”
Click Quit (for the first message) or No (for the second message) to exit the installer.
Close other Adobe setups:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any PDapp.exe or setup.exe process, and click End Process.
Repeat for all additional instances of PDapp.exe or setup.exe processes.
Mac OS
Press Command + Option + Esc.
In the Force Quit Applications window, select PDapp or Adobe Setup and click Force Quit.
Repeat for all additional instances of the applications.
Retry the installer.

Installer failed to initialise (CS6 & CC) - Mac

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