Installer failed to initialise

Just signed up for the creative cloud and when I try to download the app I get a error message (installer failed to initialize) and will not go any further

Hi Colin,
Please provide what OS you are running?
What application you are trying to download.
Also the PDApp.log file from following location.
• Windows 7/8: \Users\[user name]\AppData\Local\Temp
• Mac OS: Users/~/Library/Logs
Note: The above folders are hidden by default. If necessary, use
Folder Options (Windows) or Terminal (Mac OS) to show hidden files.
Regards,
Sumit Singh

Similar Messages

I purchased and downloaded Photoshop Elements 13, but the installer fails to initialise. How do I get it to work?

I have Photoshop Elements 10 and Premier Elements 10 installed on my PC. Both were installed from discs that I bought a few years ago. I recently purchased the upgrade (by download) for both applications to version 13. In accordance with the (scant) instructions received by email, I downloaded the four files required from the Adobe site. I subsequently ran the .exe files, which in turn created directories on my PC, including set-up.exe files for both applications. When I run the setup files, I get an error message stating that the installer failed to initialise. The error message advised me to download the Adobe Support Advisor to detect the problem. That tool does not exist. I then sought assistance from the Abobe support site, initially using the hyperlink suggestions, which were of no use, then using the chat function. The operator kept trying to get me to do something with something called 'Creative Cloud'; which I am not familiar with, and do not use. He then instructed me to download and run a CS5 cleaner tool; however, none of the choices offered by that tool include my issue, or either Photoshop Elements or Premier Elements. I am reluctant to uninstall version 10 of the programs in case I end up losing the lot and therefore wasting even more money than the purchase price for this upgrade.
All I want to do is upgrade my two applications from version 10 to version 13. I have paid the requisite fee but it clearly does not work. I appear to have totally wasted my money. Can anyone please tell me how to get it to work? I do not want to have anything to do with the so-called ‘Creative Cloud’ as I have no idea what it is, and I do not want to lose what I already have (and have paid for previously).
I have tried for a few days to access the so-called 24/7 chat assistance but appeared to have been locked out as every time I try to access it, I get a message that the (24/7) chat is closed. Adobe has taken my money for a product that does not work, and also refuse to help me fix it.
I am very frustrated with a product I bought that does not work, and a 24/7 support service that clearly is not 24/7, and which refuses to assist me. Can anyone PLEASE tell me how to get this to work? Rod.

Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha

Photoshop CS6 Installer failed to initialise?

I have just bought a student copy of Photoshop CS6 Extended, and whenever I try to install it I get the message - ' Installer failed to initialise'.
I am running OSX Mountain Lion, on a 2012 Macbook Air. I have tried installing on a new user, as well as using the Adobe Support Advisor (No Problems detected) - I have also tried using the 'Creative Suite Cleaner Tool' to remove any old things. It still doesn't work. I don't have any other Adobe Programs currently installed.
I couldn't find any helpful advice in the other forum posts so I made my own.

I have the same issue. Also running mountain lion.
this is the PDApp.log
i have tried changing permissions as seen from another post but nothing seems to be working.
Wed Sep 26 13:41:12 2012
[INFO] Setup - Build Version - 6.0.335.0
Wed Sep 26 13:41:12 2012
[INFO] Setup - Logging Level verbosity Set to 4
Wed Sep 26 13:41:12 2012
[INFO] Setup - TimeLog: Bootstrapper Start
Wed Sep 26 13:41:13 2012
[INFO] Setup - TimeLog: Start initial checks
Wed Sep 26 13:41:13 2012
[INFO] Setup - Launch Path set to /Volumes/CS6 MstrColl/Adobe CS6 Master Collection
Wed Sep 26 13:41:13 2012
[INFO] Setup - Found 6 packages in setup manifest
Wed Sep 26 13:41:13 2012
[INFO] PIM - Build Version - 6.0.335.0
Wed Sep 26 13:41:13 2012
[INFO] PIM - Logging Level verbosity Set to 4
Wed Sep 26 13:41:13 2012
[INFO] PIM - Build Version - 6.0.335.0
Wed Sep 26 13:41:13 2012
[INFO] PIM - Logging Level verbosity Set to 4
Wed Sep 26 13:41:13 2012
[INFO] PIM - CREATE PIM Instance ...
Wed Sep 26 13:41:13 2012
[FATAL] PIM - Error could not create PIM Common Folder Path... /Users/Chris_Mac_Pro/Applications/Adobe/OOBE/PDApp/
Wed Sep 26 13:41:13 2012
[FATAL] Setup - Unable to create PIM object
Wed Sep 26 13:41:13 2012
[INFO] Setup - TimeLog: End initial checks
Wed Sep 26 13:42:30 2012
[INFO] Setup - ================= Exiting Installer with Code: 0 =================

Purchased a new iMac - installed CS5 CD - message - Installer failed to initialise....

Purchased a new iMac - installed CS5 CD - message - Installer failed to initialise....

You need to copy all the installer disc to the desktop, Folder by folder. for example, Copy the contents of Payloads folder on Disc 2 to payloads folder of Disc 1, Extension to extensions, etc
Then you will see the setup.app file on the Folder that you created on the desktop.
Run that and check.

Installer failed to initialise help from Trevor Dennis..gladly

trying to install photoshop cs5, inserting disc I receive error message
"installer failed to initialise" what's happening.
operating Mac 10.9 maverick.

Hi Charlie. There are a lot of people a lot more capable than me among the regular posters here. Case in point, I have been struggling to sort out my own problems with what appears to be a pair of wrecked 600Gb Velociraptors in my Projects drive (raid0). I also know very little about the Mac OS.
Ashutosh mentions the Adobe Application Manager, but as far as I know, that is not relevant if installing CS5 from a disk. I would still be very inclined to download a new installation file for CS5 as OSx 10.9 has been throwing up a few problems on this forum, and you need to give yourself the best chance of success.
You can find the files here
http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
Thinking back to when I installed CS5, I can remember getting a bit confused with the installer program, which is probably what Ashutosh is referring to. Save yourself grief, and read these instructions before you start. I know instructions are the last resort, and reading them challenges your rep as a 'bloke'...
http://helpx.adobe.com/creative-suite/kb/start-installer-downloading.html
There is a list of issues concering 10.9 here, but only the last directly concerns CS5 (AFAICT)
http://helpx.adobe.com/x-productkb/global/mac-os-mavericks-compatability.html
Good luck, and you can wish me the same sorting out my dead raid0 - Thank goodness for real time back ups!

I recently purchased an upgrade to Photoshop CS6. (Dec 9 2014). I have today downloaded the file (Photoshop_13_LS16.7z This downloaded OK When I tried to run the file (Winzip) I got the following message "Installer failed to initialise. Could be due

I recently purchased an upgrade to Photoshop CS6. (Dec 9 2014). I have today downloaded the file (Photoshop_13_LS16.7z
This downloaded OK
When I tried to run the file (Winzip) I got the following message
"Installer failed to initialise. Could be due to a missing file. Please download Abobe support adviser."
I tried to do that and it told me Adobe support adviser no longer exists.
Could you please advise a solution.

Extract it to a different location inside a dedicated folder and make sure to not destroy the file and folder hierarchy inside the archive. also run the install with sufficient user privielges and security stuff turned off.
Mylenium

Installer fails to initialise

Installer fails to initialise and I have followed the Adobe support advisor suggestions. What could I do now?

Were you able to successfully complete the download process? If the installer is failing to initialize then you will want to review the PDApp.log. You can find more details regarding how to review this log in Troubleshoot CS5 and CS5.5 installation with install logs.

CS6 Master Collection installer fails to initialise

When attempting to install CS6 Master collection, I recieved the following error:
We've encountered the following issues
Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
The adviser did not identify any issues.
The relevant insallation log file can be found here: https://dl.dropbox.com/u/60619611/CS6%20Master%20Collection%206%2002-19-2013.log
I would greatly appreciate any help.
Thanks in advance,
Shoaib

if you feel up to it, you can analyse your own log: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
otherwise, you can contact adobe support: www.adobe.com/support/chat/ivrchat.html
or, double check your log link. i couldn't link to your log file.

Purchased Captivate 8 for my MAC. I get installer failed to initialise every time I try to install.

I have successfully downloaded Captivate 8 several times. Each time I try to install on my Mac, I get the message that the Installer Fails to Initate. I tried the trial as well. Please help me. I am using the subscription service if that makes a difference. I have a Mac with 16 gig ram and 3.4 I7 processor.

Hello,
Welcome to Adobe Forums.
Which version of MAC are you using ?
Do you have any other Adobe product installed on your computer ?
What is the size of downloaded file ? (Captivate 8 trial installer)
Thanks,
Vikram Gaur
Adobe Support

Your installation has encountered an error. Installer failed to initialise

I have tried multiple times downloading CS6 master collection onto my mac all I need is tnhe trial version and everytime I have gone through the trouble shooting routine of turning my computer off exiting all applications but I really need help as I have a assignment I am working on basically everytime at the end of my installation I get the message Your installation has encountered an error. Installer failed to initalize. HELP???

OS X Lion
From the Apple menu choose System Preferences....
From the View menu choose Users & Groups.
Click the lock and authenticate as an administrator account.
Click Login Options....
Click the "Edit..." or "Join..." button at the bottom right.
Click the "Open Directory Utility..." button.
Click the lock in the Directory Utility window.
Enter an administrator account name and password, then click OK.
Choose Enable Root User from the Edit menu.
Enter the root password you wish to use in both the Password and Verify fields, then click OK.

Cannot install captivate 8 on Mac - Installer failed to initialise

I have a iMac 10.7.5 and cannot install Captivate 8
I have installed it successfully on my Macbook air using the same file
I have 6, and 7 on my iMAC and never had any problems installing software on this machine before.
Any help would be very appreciated

I can only find a Flash CS3 Installer. When I try to use that, I get an error message that reads:
JavaScript Alert
Critical errors were found in setup
- The installer database is invalid: please re-install the product from the original media.
Please see the Setup log file for details.
Hi Ted,
It seems that you might have upgraded your OS from Tiger(10.4)/Leopard(10.5) to Snow Leopard(10.6) and in the process the Adobe installer database file got corrupted somehow. I would need you to uninstall Flash CS3, run the CS3 and CS4 clean up script to remove any remaining entries of Fl CS3 or PSE 8 then delete the below two files by moving them into trash and emptying the trash and then install Flash CS3 again followed by PSE8. Now, you shall be able to run both the products fine. All the othr CS3 apps mentioned in your above thread will get installed along with Fl CS3.
Here is the location where you will be able to locate the .db files:
<Macintosh HD>\Library\Application Support\Adobe\backup\
<Macintosh HD>\Library\Application Support\Adobe\caps\
Here are the reference links for CS3 and CS4 clean up scripts:
http://www.adobe.com/support/contact/cs3clean.html
http://kb2.adobe.com/cps/406/kb406241.html
Let me know in case you have any queries before executing the above mentioned steps.
Regards,
Ankush
>

Adobe Photoshop installer failed to initialise

I am trying to install a trial of adobe photoshop CS6 which I have downloaded from the adobe website. However, I seem to be getting an issue with the installer. Here is my ETRECheck if it is any help.
EtreCheck version: 1.9.12 (48)
Report generated 14 July 2014 13:16:05 BST
Hardware Information:
MacBook Pro (Retina, 15-inch, Late 2013) (Verified)
MacBook Pro - model: MacBookPro11,3
1 2.3 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
Intel Iris Pro - VRAM: (null)
Color LCD 2880 x 1800
NVIDIA GeForce GT 750M - VRAM: 2048 MB
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 2:54:22
Disk Information:
APPLE SSD SM0512F disk0 : (500.28 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.42 GB (463.63 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Anywhere
Kernel Extensions:
[loaded] com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
Launch Daemons:
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
Launch Agents:
[running] com.sophos.uiserver.plist Support
User Launch Agents:
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
[loaded] com.valvesoftware.steamclean.plist Support
User Login Items:
iTunesHelper
Fantastical
Mail
Caffeine
Google Drive
Alfred
Internet Plug-ins:
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
None
Time Machine:
Time Machine not configured!
Top Processes by CPU:
      2% WindowServer
      2% fontd
      1% Google Chrome
      0% Google Drive
      0% InterCheck
Top Processes by Memory:
655 MB iTunes
180 MB SophosScanD
164 MB WindowServer
147 MB InterCheck
147 MB Finder
Virtual Memory Information:
7.28 GB Free RAM
4.83 GB Active RAM
2.68 GB Inactive RAM
1.20 GB Wired RAM
2.33 GB Page-ins
0 B Page-outs

As a relatively new user to the Mac OSX, by new I mean I have only has it a week, I am pretty unsure on how to do this.
Would I just go to
~/Applications
/Library/Application Support
in the finder and create the folders Adobe? How would I give them full control?

Installer failed to initialise (CS6 & CC) - Mac

I tried to install both Master collection CS6 and CC and when I open the installer, I am greeted with this error
http://prntscr.com/55dhdt
I am running a 2014 MacBook Air (fully specced out) with Yosemite (10.10.1)
I have also ran the cleaner tool already
Any additional questions feel free to ask
Thanks in advance

Bit_Planet I would recommend reviewing the PDApp.log for the error which is preventing the installer from initializing. You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. You are welcome to post any specific errors you discover to this discussion.

Hi I installed adobe cs6 master collection as trial, download failed to initialise installer

installer failed to initialise , please download adobe support manager

If the installer has failed to initialize then you will want to review the PDApp.log file from your temp folder. You can find details on how to locate and interpret the file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

How do i initialise the installation of elements 12. the installer fails

I purchased elements 12. I have downloaded the virtual disc. I open it and the 5 packages appear. I click the Install. the installer fails to initialise. ..my machine is up to date. Support advisor says that there are no issues. ..??

Thanks for that kglad but I have been a mac user for some years and have
installed numerous programs, though I must admit that I am not up to speed
with the tec terms. I am in no doubt that there is an issue with the
installation - I also get a popup that tells me that the installer failed
to launch. I wonder is there any issues installing elements and the new mac
10.9 maveric - it was released not so long ago and thus experience with it
has been limited.
I can add that I am running Lightroom and it works fine.
thank you once again

Installer failed to initialise

Similar Messages

Maybe you are looking for