Installer Failed to Initialize... Again!
This happened the first time so under the advise from this site I re downloaded the entire Master Collection CS6 but it has the same problem. I'm on a Mac Pro with Snow Leopard and 8GB Ram. I've already submitted the error log but no one ever replied to help me. Please refer to original post: http://forums.adobe.com/thread/1007398
Skalte I would recommend reviewing Troubleshoot installation | CS5, CS5.5 to determine your next steps to perform. Please feel free to post to this thread if you have any questions regarding the steps detailed within the document.
Similar Messages
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Installer failed to initialize... unable to install CS 5.5 - PLEASE HELP Student in finals week!
Problem: “Installer failed to initialize. Please download Adobe Support Advisor to detect the problem”
Background: Windows 8 became corrupt and I had to perform a full Windows Recovery (the “Remove everything and reinstall Windows” type).
Current Situation: I am a Senior in College, have Summer finals this week, my Senior project due, I am behind on my job design work, and I am going crazy because I can’t find anything/anyone to help me.
Set Up: Lenovo Y410P, Windows 8.1, CS 5.5 Design Standard Student-Teacher Edition (Yes, I have the media and product code/license key, as I purchased a valid copy in my university student store).
Here’s what I have done over and over again for the last SIX WEEKS!
1. Attempts to install from the original install DVD result in the following error, “Installer failed to initialize. Please download Adobe Support Advisor to detect the problem”
2. [I click] Get “Adobe Support Advisor”
3. [I see mssg] The Adobe Support Advisor has been discontinued.. The tool has been replaced with [unnamed/unlinked] improved installation support mechanisms…
4. [I Run] “AdobeCreativeCloudCleanerTool” (see results below)
Note: I cannot run Windows Uninstall because, following Windows Restore, Windows doesn’t recognize that CS5.5 has been installed. I do still see the following folders in Windows explorer, but Adobe Support says "don't attempt to manually remove folders";
C:\Program Files (x86)\Common Files\Adobe\
\Adobe
\Adobe PCD
\Adobe Photoshop CS5.1
\Adobe Application Manager
\Adobe CerativeCloudCleaner Tool
\backup…
[Contents of] Adobe Creative Cloud Cleaner Tool .txt
[Fri Jul 11 22:50:30 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] Win OS Version: 6.2
[Mon Aug 04 22:58:11 2014] Cleaner Tool version : 2.0.0.0
[Mon Aug 04 22:58:11 2014] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Aug 04 22:58:11 2014] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Aug 04 22:58:11 2014] [UserRoamingAppData] : C:\Users\Kaylene\AppData\Roaming
[Mon Aug 04 22:58:11 2014] [UserLocalAppData] : C:\Users\Kaylene\AppData\Local
[Mon Aug 04 22:58:11 2014] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Aug 04 22:58:11 2014] [System32Folder] : C:\WINDOWS\system32
[Mon Aug 04 22:58:11 2014] [SharedApplicationData] : C:\ProgramData
[Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:32 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:32 2014] Win OS Version: 6.2
[Mon Aug 04 22:58:32 2014] Cleaner Tool version : 2.0.0.0
[Mon Aug 04 22:58:32 2014] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Aug 04 22:58:32 2014] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Aug 04 22:58:32 2014] [UserRoamingAppData] : C:\Users\Kaylene\AppData\Roaming
[Mon Aug 04 22:58:32 2014] [UserLocalAppData] : C:\Users\Kaylene\AppData\Local
[Mon Aug 04 22:58:32 2014] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Aug 04 22:58:32 2014] [System32Folder] : C:\WINDOWS\system32
[Mon Aug 04 22:58:32 2014] [SharedApplicationData] : C:\ProgramData
[Mon Aug 04 22:58:45 2014] Language selected: English
[Mon Aug 04 22:58:45 2014] Displaying the Adobe End User License Agreement
Gen_WWCombined-en_US-20121017_1230
[Mon Aug 04 22:58:45 2014] Please enter (y) for Yes or (n) for No. ... >>
[Mon Aug 04 22:59:12 2014] Choose from one of the following options to clean up :
[Mon Aug 04 22:59:12 2014] 1. All
[Mon Aug 04 22:59:12 2014] 2. Adobe Flash Player 10.2
[Mon Aug 04 22:59:12 2014] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Aug 04 22:59:12 2014] 4. Creative Cloud 2014 only
[Mon Aug 04 22:59:12 2014] 5. Creative Cloud only
[Mon Aug 04 22:59:12 2014] 6. CS6 only
[Mon Aug 04 22:59:12 2014] 7. CS5-CS5.5-CS6
[Mon Aug 04 22:59:12 2014] 8. CS5-CS5.5
[Mon Aug 04 22:59:12 2014] 9. CS3, CS4
[Mon Aug 04 22:59:12 2014] 10. Adobe Id credentials
[Mon Aug 04 22:59:12 2014] 11. Quit
[Mon Aug 04 22:59:12 2014] Choice :>
[Mon Aug 04 22:59:32 2014] User selected: CS5-CS5.5
[Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\pdb.db"
[Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\Media_db.db"
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Aug 04 22:59:32 2014] List of products installed on this machine
[Mon Aug 04 22:59:32 2014] Listing products for cleanup:
[Mon Aug 04 22:59:32 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Aug 04 22:59:50 2014] response 1
[Mon Aug 04 22:59:50 2014] Are you sure you want to clean all the listed products and associated files?
[Mon Aug 04 22:59:50 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Aug 04 22:59:55 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Aug 04 22:59:55 2014] User selected: 'Clean All'
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932 folder as backup of PDB and MediaDB for this session.
[Mon Aug 04 22:59:55 2014] LOG FILE SAVED TO: C:\Users\Kaylene\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Aug 04 22:59:55 2014] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Aug 04 22:59:55 2014]
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] ---------------------------------------------------------
[Mon Aug 04 22:59:55 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:59:55 2014] ---------------------------------------------------------\Users\[user name]\AppData\Local\Temp\ PDApp .log file contents (Here it is, not sure what to do with it, do you?)...
8/4/2014 22:47:03 [INFO] Setup - Build Version - 2.0.242.0
8/4/2014 22:47:03 [INFO] Setup - Logging Level verbosity Set to 4
8/4/2014 22:47:03 [INFO] Setup - Start Adobe Setup
8/4/2014 22:47:03 [INFO] Setup - TimeLog: Bootstrapper Start
8/4/2014 22:47:03 [INFO] Setup - TimeLog: Start initial checks
8/4/2014 22:47:04 [INFO] Setup - Dictionary Path: E:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
8/4/2014 22:47:06 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\resources\setup.xml
8/4/2014 22:47:07 [INFO] PIM - XML is valid
8/4/2014 22:47:07 [WARN] PIM - Failed to find Node
8/4/2014 22:47:07 [INFO] Setup - Found 3 packages in setup manifest
8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set to 4
8/4/2014 22:47:07 [INFO] Utilities - Folder does not exist
8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set to 4
8/4/2014 22:47:07 [INFO] PIM - CREATE PIM Instance ...
8/4/2014 22:47:08 [INFO] Utilities - File does not exist
8/4/2014 22:47:08 [INFO] Utilities - File does not exist
8/4/2014 22:47:08 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/4/2014 22:47:09 [INFO] PIM - SUCCESS Created Tables.
8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
8/4/2014 22:47:09 [INFO] PIM - Updater Inventory location:E:\Adobe CS5_5\resources\updaterinventory.dll
8/4/2014 22:47:09 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/4/2014 22:47:09 [INFO] PIM - Current db schema version on machine 1.
8/4/2014 22:47:09 [INFO] PIM - Current db schema version to install 1.
8/4/2014 22:47:09 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
8/4/2014 22:47:09 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:09 [INFO] PIM - XML is valid
8/4/2014 22:47:09 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 924792
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:10 [INFO] PIM - XML is valid
8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 2335009
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:10 [INFO] PIM - XML is valid
8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 3525373
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 6359429
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CEF79D2D-B768-4000-890A-749307FC1A88 found in ACF. Size required: 2716397
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CF544A33-B3C5-41EB-9A35-FF71EF87BD9D found in ACF. Size required: 237125
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id E4D5C1B1-86EE-4912-BC83-DCF49C6DA758 found in ACF. Size required: 5275810
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id 678DA613-34E3-4532-B6D4-E2C1D3D44A22 found in ACF. Size required: 6006309
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id EC6B3460-5E27-4FD6-80F5-1EA03E45A6DA found in ACF. Size required: 5110
8/4/2014 22:47:11 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 30123889
8/4/2014 22:47:11 [INFO] Setup - TimeLog: End initial checks
8/4/2014 22:47:11 [INFO] Setup - TimeLog: Begin Installing
8/4/2014 22:47:11 [INFO] Setup - Start Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/core/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/core/
8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:11 [INFO] Setup - Finished Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: 0
8/4/2014 22:47:11 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/UWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/UWA/
8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - XML is valid
8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DWA/
8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - XML is valid
8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/LWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/LWA/
8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:14 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:14 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P7/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P7/
8/4/2014 22:47:14 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/D6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/D6/
8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DECore/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DECore/
8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:17 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P6/
8/4/2014 22:47:17 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:19 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/IPC/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/IPC/
8/4/2014 22:47:19 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:19 [INFO] Utilities - File does not exist
8/4/2014 22:47:20 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
8/4/2014 22:47:21 [FATAL] Setup - Adobe Application Manager executable does not exist at the location: C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe
8/4/2014 22:47:21 [FATAL] Setup - Unable to launch PDApp. File missing
8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
8/4/2014 22:57:44 [INFO] PIM - FREE PIM Instance ...
8/4/2014 22:57:44 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp
8/4/2014 22:57:44 [INFO] Setup - Setting current directory to C:\Users\Kaylene\AppData\Local\Adobe\OOBE
8/4/2014 22:57:44 [ERROR] Setup - Error in deleting folder C:\Users\Kaylene\AppData\Local\Adobe. Error Code:145
8/4/2014 22:57:44 [INFO] Setup - End Adobe Setup. Exit code: 1 -
when ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues installer failed to initialize. Please download adobe support advisor to detect the problem."
start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
I keep getting "Installer failed to initialize" error
I use windows 7 SP2, I recently got error message saying "Missing Application manager". so i downloaded new application manager and when i try to start the setup it says "Installer failed to initialize". i tried using cc cleaner and uninstalled all my adobe applications but didn't work. Now when i try to re install my applications i keep getting the same error on all of them.
start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
Installing DW CS5 on my new laptop running 8.1. Error message " Installer failed to initialize"
After the CD install failed with the "Installer failed to initialize" ewrror I contacted support and they gave me a download link... same error message.
That's strange, Are you checking at the below location ?
Windows 7 and Windows 8 : \Users\[user name]\AppData\Local\Temp
Run the installer again, and after error prompt, please collect the logs from TEMP folder(location stated above) and share.
You may follow the step suggested in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html #main_Installer_failed_to_initialize_ as well.
- Manish -
Premiere Elements 13 - Installer fail to initialize
Hello
I am receiving a "installer failed to initialize" error, when trying to install Premiere Elements 13.
OS: Windows 8.1
I HAVE tried the below, but I do not have the program on the list to uninstall when I get to the Control Panel Programs list.
Please refer to the help document below:
Error "Installer Failed to Initialize" | Install desktop application | Windows
ANY advice would be really appreciated.
Thanks
BriainChanged file permissions as advised, and ran the install again, receiving the below log update. Would Adobe Application Manager help?
Thanks for your continued help
Briain
12/24/14 23:10:18:516 | [INFO] | | ASU | Setup | Setup | | | 2280 | Build Version - 8.0.0.147
12/24/14 23:10:18:516 | [INFO] | | ASU | Setup | Setup | | | 2280 | Logging Level verbosity Set to 4
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | | | | 2280 | Event Guid generated is: 'b84aa27d-9707-4bb5-8178-ef71053e1f61'
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | Setup | | | 2280 | Start Adobe Setup
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | Setup | | | 2280 | TimeLog: Bootstrapper Start
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | Setup | | | 2280 | TimeLog: Start initial checks
12/24/14 23:10:18:547 | [INFO] | | ASU | Setup | Setup | | | 2280 | Dictionary Path: C:\Users\briai_000\Desktop\Adobe Premiere Elements 13\PRE 13\resources\Dictionary\en_US\stringTable.zdct
12/24/14 23:10:18:547 | [INFO] | | ASU | Setup | | | | 5108 | Event with guid 'b84aa27d-9707-4bb5-8178-ef71053e1f61' is being sent
12/24/14 23:10:18:562 | [INFO] | | ASU | Setup | PIM | | | 2280 | XML is valid
12/24/14 23:10:18:562 | [WARN] | | ASU | Setup | PIM | | | 2280 | Failed to find Node
12/24/14 23:10:18:594 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - No default proxy present on the user machine
12/24/14 23:10:18:594 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - proxy Url is
12/24/14 23:10:19:318 | [INFO] | | ASU | Setup | | | | 5472 | HTTP Request Status code 200.
12/24/14 23:10:19:318 | [INFO] | | ASU | Setup | | | | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0
12/24/14 23:10:31:652 | [INFO] | | ASU | PIM | PIM | | | 4080 | Build Version - 8.0.0.147
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | Logging Level verbosity Set to 4
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | Utilities | | | 4080 | Folder does not exist
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | Build Version - 8.0.0.147
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | Logging Level verbosity Set to 4
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | CREATE PIM Instance ...
12/24/14 23:10:31:761 | [INFO] | | ASU | PIM | PIM | | | 4080 | trying to createOrUpdatePIMDbSchema.
12/24/14 23:10:31:964 | [INFO] | | ASU | PIM | PIM | | | 4080 | SUCCESS Created Tables.
12/24/14 23:10:31:964 | [INFO] | | ASU | PIM | PIM | | | 4080 | PIM Database is Up To Date.
12/24/14 23:10:31:964 | [INFO] | | ASU | PIM | PIM | | | 4080 | Updater Inventory location:C:\Users\briai_000\Desktop\Adobe Premiere Elements 13\PRE 13\resources\updaterinventory.dll
12/24/14 23:10:31:980 | [INFO] | | ASU | Setup | Setup | | | 2280 | TimeLog: End initial checks
12/24/14 23:10:31:980 | [INFO] | | ASU | Setup | Setup | | | 5256 | TimeLog: Begin Installing
12/24/14 23:10:32:027 | [INFO] | | ASU | PIM | PIM | | | 5256 | Current OS version is: Major:6, Minor:3, ServicePack:0
12/24/14 23:10:33:577 | [INFO] | | ASU | PIM | PIM | | | 5256 | trying to createOrUpdatePIMDbSchema.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | Error could not executeGeneralSQLQuery.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | Failed select count(*) from sqlite_master.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | attempt to write a readonly database.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | Error in Get Table count.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | ERROR Failed select count(*) from sqlite_master.
12/24/14 23:10:33:624 | [ERROR] | | ASU | PIM | PIM | | | 5256 | Could not createOrUpdatePIMDbSchema.
12/24/14 23:10:33:624 | [INFO] | | ASU | PIM | PIM | | | 5256 | PIMSqlite closeDB status 0
12/24/14 23:10:33:624 | [ERROR] | | ASU | PIM | PIM | | | 5256 | Failed to initialize ACF pim.db. Database is corrupted. Download a new copy of Adobe Application Manager from http://www.adobe.com,or install this product again.
12/24/14 23:10:33:624 | [INFO] | | ASU | Setup | Setup | | | 5256 | TimeLog: End Installing. Now launching PDApp
12/24/14 23:10:34:139 | [INFO] | | ASU | Setup | | | | 5256 | Event Guid generated is: '45a9853e-11d7-44f2-8491-a478bb25a45c'
12/24/14 23:10:34:139 | [INFO] | | ASU | Setup | | | | 5256 | Event Guid generated is: '86444b4c-74ef-4a0a-8f0b-ec1047ada721'
12/24/14 23:10:34:156 | [INFO] | | ASU | Setup | | | | 5108 | Event with guid '45a9853e-11d7-44f2-8491-a478bb25a45c' is being sent
12/24/14 23:10:34:156 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - No default proxy present on the user machine
12/24/14 23:10:34:156 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - proxy Url is
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5500 | HTTP Request Status code 200.
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | Event with guid '86444b4c-74ef-4a0a-8f0b-ec1047ada721' is being sent
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - No default proxy present on the user machine
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - proxy Url is
12/24/14 23:10:35:375 | [INFO] | | ASU | Setup | | | | 5500 | HTTP Request Status code 200.
12/24/14 23:10:35:375 | [INFO] | | ASU | Setup | | | | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0
12/24/14 23:10:38:094 | [INFO] | | ASU | PIM | PIM | | | 2280 | PIMSqlite closeDB status 0
12/24/14 23:10:38:094 | [INFO] | | ASU | PIM | PIM | | | 2280 | FREE PIM Instance ...
12/24/14 23:10:38:125 | [INFO] | | ASU | Setup | Setup | | | 2280 | cleanUSF: Deleting Path C:\Users\briai_000\AppData\Local\Adobe\OOBE\PDApp
12/24/14 23:10:38:143 | [INFO] | | ASU | Setup | Setup | | | 2280 | Setting current directory to C:\Users\briai_000\AppData\Local\Adobe\OOBE
12/24/14 23:10:38:143 | [INFO] | | ASU | Setup | Setup | | | 2280 | ================= End Adobe Setup. Exit code: 1 =================
12/24/14 23:10:38:143 | [INFO] | | ASU | Setup | | | | 2280 | Waiting for the async thread to get the task completed
12/24/14 23:10:38:158 | [INFO] | | ASU | Setup | | | | 5108 | Async thread is completed. Now exiting from function.
12/24/14 23:15:49:406 | [INFO] | | ASU | OPM | OPM | | | 5388 | Build Version - 8.0.1.12
12/24/14 23:15:49:406 | [INFO] | | ASU | OPM | OPM | | | 5388 | Logging Level verbosity Set to 4
12/24/14 23:15:50:576 | [WARN] | | ASU | OPM | OPM | | | 5388 | Failed in key3List generation
12/24/14 23:15:50:576 | [ERROR] | | ASU | OPM | CryptEngine | | | 5388 | Failed in key3List generation
12/24/14 23:15:50:983 | [INFO] | | ASU | OPM | OPM | | | 5388 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
12/24/14 23:15:50:983 | [INFO] | | ASU | OPM | OPM | | | 5388 | No Record found for the input fields in opm_getValueForKey
12/24/14 23:15:50:998 | [INFO] | | ASU | OPM | OPM | | | 5388 | Released OPM refrence successfully in opm_freeLibRef
12/24/14 23:15:58:442 | [INFO] | | ASU | PIM | PIM | | | 4720 | Build Version - 2.8.1.451
12/24/14 23:15:58:442 | [INFO] | | ASU | PIM | PIM | | | 4720 | Logging Level verbosity Set to 4
12/24/14 23:15:58:442 | [INFO] | | ASU | PIM | PIM | | | 4720 | Starting update workflow
12/24/14 23:15:58:536 | [INFO] | | ASU | PIM | PIM | | | 4720 | trying to createOrUpdatePIMDbSchema.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | Current db schema version on machine 1.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | Current db schema version to install 2.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | SUCCESS Created Tables.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | PIM Database is Up To Date.
12/24/14 23:15:59:083 | [INFO] | | ASU | PIM | PIM | | | 4720 | PIMSqlite closeDB status 0
12/24/14 23:15:59:083 | [INFO] | | ASU | PIM | PIM | | | 4720 | PIMSqlite closeDB status 0
12/24/14 23:15:59:083 | [INFO] | | ASU | PIM | PIM | | | 4720 | START: Application download
12/24/14 23:16:10:988 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: IPC, size: 444.261719 KB, Time taken: 11 secs, Speed: 40.387428 kBps
12/24/14 23:16:23:334 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: DWA, size: 2889.285156 KB, Time taken: 24 secs, Speed: 120.386879 kBps
12/24/14 23:16:31:021 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: LWA, size: 5582.665039 KB, Time taken: 32 secs, Speed: 174.458282 kBps
12/24/14 23:17:03:849 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: D6, size: 2501.843750 KB, Time taken: 64 secs, Speed: 39.091309 kBps
12/24/14 23:17:13:099 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: P7, size: 8727.251953 KB, Time taken: 74 secs, Speed: 117.935837 kBps
12/24/14 23:17:20:311 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: CCM, size: 5835.765625 KB, Time taken: 81 secs, Speed: 72.046486 kBps
12/24/14 23:17:25:463 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: P6, size: 6825.774414 KB, Time taken: 86 secs, Speed: 79.369469 kBps
12/24/14 23:17:29:029 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: UWA, size: 6598.428711 KB, Time taken: 90 secs, Speed: 73.315872 kBps -
When I try to install Photoshop Elements I receive the error installer failed to initialize.
I am having the same issue. Purchased Photoshop Elements 10 just a few minutes ago, and even though the download (direct download of PSE10) seemed to go fine, I ran the installer and got a message reading, "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."
After downloading and running Adobe Support Advisor, the message I got reads, "Inspection could not identify any issues. Please contact Adobe Support for further assistance."
Can you help?
Thanks,
LindyThanks for your reply.
I have tried downloading and several times. I have used the Akamai downloading method and the direct download. I am able to download the .dmg file but not install the application.
I am on a Mac Pro 2.93 GHz running OS10.6.8, and I have plenty of RAM (8GB) and hard disc space (>350GB).
I have also placed a call to customer support. Waiting for a call back.
Again, thanks.
Lindy -
PS Elements 9 installer failing to initialize on Mac OS
I had a hard drive failer and am in the process of reinstalling everything. I put my PSE 9 disk in and choose install. A window pops up saying "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." I downloaded the support advisor and it says nothing is wrong. I tried to install the trial version and got the same message. WTH!!!
Since PSE 10 is now out, I can't find anyplace to download even a trial version of 9 so I can at least put in my serial number and Adobe's website has NOTHING for PSE9. I don't want to pay another $80 when I have a disk for 9 already. Before my HD crash, PSE9 worked perfectly fine.
I'm not a happy camper. I don't know what to do at this point.Got it loaded. It was a permissions issue. For some reason my log-in as an admin wouldn't allow me to install the application. I saw on another thread that someone had the same issue and they created another login as an admin and loaded it that way. When I called Apple for another issue I was having I told them about this and what the possible solution was and they talked me through creating a new user as an admin. Once that was set up I put the disk back in and it loaded perfectly fine. WHEW!!! I'm a happy camper again. I haven't decided if I'm going to delete that user or not. Just in case I run into another issue down with road with any other applications.
Thank you to the Adobe forum for the information I needed to get this resolved. -
Your installation encountered errors. Installer failed to initialize. (CS5.5 upgrade)
I am trying to install CS5.5 on an HP laptop running Windows 7. It is an upgrade version. I had it installed once, but InDesign did not function fully (could not access any tools or choose any of my paragraph style definitions). So I uninstalled and tried again. Now I can't get past the "Finish" window that reads as follows:
Installation Status
Your installation encountered errors
Please try restarting your system and installing again
Installer failed to initialize
Contact Customer Support for further assistance
<Click> DONE
First let me say that contacting "Customer Support" is ineffectual. They will tell you that it is a tech problem and to contact Technical Support.
Before I began getting this message over and over, upon installation, I would be told that the resolution of my monitor did not meet minimum requirements and needed to be set to at least 1024 x 768. My monitor was set to 1600 x 900.
How can I get CS5.5 Design Premium to install on my laptop? TYSM (in advance) for any help.CyberAmazon54 I would recommend reviewing the installation logs for the Creative Suite 5.5 software you are trying to install. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. You are welcome to post any specific errors you discover to this discussion.
-
Cs6 mc Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
I am having trouble installing cs6 mc from both dvd and download.
I keep getting the same error for the Installer "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."
Is there a fix for this?
Here is the PDApp.log from the latest attempt to install:
8/16/2014 19:47:53 [INFO] Setup - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] Setup - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] Setup - Start Adobe Setup
8/16/2014 19:47:53 [INFO] Setup - TimeLog: Bootstrapper Start
8/16/2014 19:47:53 [INFO] Setup - TimeLog: Start initial checks
8/16/2014 19:47:53 [INFO] Setup - Dictionary Path: D:\TD\CS6_App\Adobe CS6\resources\Dictionary\en_US\stringTable.zdct
8/16/2014 19:47:53 [INFO] PIM - Trying to access xml at path:D:\TD\CS6_App\Adobe CS6\resources\setup.xml
8/16/2014 19:47:53 [INFO] PIM - XML is valid
8/16/2014 19:47:53 [WARN] PIM - Failed to find Node
8/16/2014 19:47:53 [INFO] Setup - Found 6 packages in setup manifest
8/16/2014 19:47:53 [INFO] PIM - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] PIM - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] Utilities - Folder does not exist
8/16/2014 19:47:53 [INFO] PIM - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] PIM - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] PIM - CREATE PIM Instance ...
8/16/2014 19:47:53 [INFO] Utilities - File does not exist
8/16/2014 19:47:53 [INFO] Utilities - File does not exist
8/16/2014 19:47:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [INFO] PIM - SUCCESS Created Tables.
8/16/2014 19:47:53 [INFO] PIM - PIM Database is Up To Date.
8/16/2014 19:47:53 [INFO] PIM - Updater Inventory location:D:\TD\CS6_App\Adobe CS6\resources\updaterinventory.dll
8/16/2014 19:47:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [FATAL] PIM - Error could not executeGeneralSQLQuery.
8/16/2014 19:47:53 [FATAL] PIM - Failed select count(*) from sqlite_master.
8/16/2014 19:47:53 [FATAL] PIM - file is encrypted or is not a database.
8/16/2014 19:47:53 [FATAL] PIM - Error in Get Table count.
8/16/2014 19:47:53 [FATAL] PIM - ERROR Failed select count(*) from sqlite_master.
8/16/2014 19:47:53 [ERROR] PIM - Could not createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [INFO] PIM - PIMSqlite closeDB status 0
8/16/2014 19:47:53 [ERROR] PIM - Failed to initialize ACF pim.db. Database is corrupted. Download a new copy of Adobe Application Manager from http://www.adobe.com,or install this product again.
8/16/2014 19:47:53 [FATAL] Setup - Unable to perform Disk space check
8/16/2014 19:47:53 [FATAL] Setup - Errors faced in OS requirement checks. Exiting...
8/16/2014 19:47:55 [INFO] PIM - PIMSqlite closeDB status 0
8/16/2014 19:47:55 [INFO] PIM - FREE PIM Instance ...
8/16/2014 19:47:55 [INFO] Setup - cleanUSF: Deleting Path C:\Users\[user name]\AppData\Local\Adobe\OOBE\PDApp
8/16/2014 19:47:55 [INFO] Setup - Setting current directory to C:\Users\[user name]\AppData\Local\Adobe\OOBE
8/16/2014 19:47:55 [ERROR] Setup - Error in deleting folder C:\Users\[user name]\AppData\Local\Adobe. Error Code:145
8/16/2014 19:47:55 [INFO] Setup - ================= End Adobe Setup. Exit code: -3 =================
Please help.
Thank you,
CarlThat LOOKS like you are trying to install to the D drive instead of the default C drive... true?
What happens if you install to the default C drive?
What happens if you right click the installer and select "Run as Administrator" from the option list? -
How do I resolve "Installation failed to Initialize" message?
I've used Adobe products for over 20 years. Now I'm truly stuck, and live chat hasn't been helpful at all (no responses to my questions, just instructions ignoring what I'm saying, which is basically that I tried all the suggestions/instructions already, and they didn't work). My OS is Windows 7, Home Professional. I purchased CS5.5 Design Premium on a CD and attempted to install it. The CD seemed to work; the installation started. Then nothing happened for over an hour, so I cancelled the installation and rebooted my machine. Now when I try to install, I receive a message saying that the "Installation failed to initialize" and that I must clink on the link for Support Advisor. When I do this, the Manager finds no errors. I can't find installation logs. Live chat suggested that I change the ODBE (or something like that) file to "old" and then try again. This didn't work. I downloaded the Application Manager. This didn't help, either. Copying the contents of the CD to the desktop didn't get better results. Live chat suggested that I download the trial version and then attempt to use my legitimate serial number. I said this probably wouldn't work either, because the issues from the first CD attempt hadn't been resolved. Nine hours later the trial version finished downloading, and after all that, I got the same failure to initialize message. I replied to my "case file", and, so help me, the same customer rep responded, telling me to download the trial version. In other words, he completely ignored the fact that I'd tried and it didn't work. I've looked on the forum, and there was a discussion about this "failure to initialize", but the discussion was completely in German, which doesn't help me at all. I'm hoping that someone on this forum can help me through this process; this software is mega expensive and should come with better support.
Jeff,
My state of mind was such that I didn't dare post any updates until I'd made sure that each component of CS5.5 actually worked. Eureka! Using the new administration account, I was able to get the CD to install the software in less than an hour...which does tell me that there was a problem all along with the first attempt which hung for over an hour. I still don't know what is wrong with the rights on the current account, because I haven't had a problem installing other software, so I don't know how helpful this will be to someone in the future who encounters the same "failed to initialize" message and goes searching through this form for answers.
Other notes...I did disable all other running programs; didn't do the modified mode this time, though that had been a previous attempt which didn't work (perhaps because I didn't remove some of the files, such as the cache, or rename the ODBE file -- you know more about this than I do). This was part of the frustration with the live chat experience; there was never an identification of the errors (I didn't know about the logs in the temp file, and apparently neither did the live chatter), so we just kept trying and trying without making other changes that I thought should have been addressed before we continued the attempts to install. I did state this many times, but my comments were ignored.
As per my concern, built upon a comment by a live chatter -- that I couldn't switch between the two administration accounts--, it wasn't a problem, at least in my version of Windows. I went to the shut-down button, selected the arrow to the right, and the first option that appeared in the fly-out panel was "switch users". Completely not a problem.
For anyone else who encounters the same frustrations that I did, I'd strongly recommend communicating with Jeff...don't know how to thank him enough for helping restore whatever is left of my sanity. Thank you so much, Jeff. Sounds so trite to say that I appreciate your help; I'm an editor, but I'm at a loss for words that will convey the depth of my gratitude. Now I can address all those projects that have been backlogged while I've fought with the installation. -
InDesign CS6 trial download: "Installer failed to initialize"
Hi, I have successfully downloaded Adobe InDesign CS6, using the Download Manager Software. When I click on 'Install", a window appears with a progress bar ("Adobe Installer"), and the bar gets about 2/3 through, then I get an error message saying "We've encountered the following issues. Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." Then a link to download Adobe Support Advisor, or button to Quit.
So, I downloaded and ran Adobe Support Advisor. After initializing, the software tells me "no issues detected."
- My machine meets the system reqs for InDesign CS6
- Obviously I have tried restarting my machine and running all these steps again. Still getting the error.
Please help!!! Thank you.Okay, Mylenium, here are my system specs:
Mac os x version 10.6.8, 4gigs memory, 2.3GHz Intel Core i7 Processor, 470 Gigs of available hard drive space.
I have run all of Apple's software updates up to today, and I have also run cleanup and Disk Utility repairs just in case these are a factor. Still getting the error message with the "Failure to initialize install."
Also: I have installed on my machine InDesign, Photoshop, Flash, Illustrator, Dreamweaver CS5.
Can you help me? -
"Installer Failed To Initialize"? After Effects CS5 Mac, Help!!!
I'm in serious need of some help here. I downloaded the After Effects CS5 trial, but when I go and try to install it I get an error:
"Installer Failed To Initialize. Please Download Adobe Support Advisor To Detect The Problem"
I already tried Adobe Support Advisor, but it didn't detect any problems.
I tried re-downloading the file again, but still no luck.
I'm running an iMac with Mac OS X 10.6.2, Intel Core 2 Duo Processor.
Can anyone please help me?Hi. I see this thread is old...last post is july 2010. However, since I just had a similar issue and since a google search brought me here, i figure id share my info with other who my hit this too...
i have os x 10.7 and am trying to install cs5.5 master collection. i kept getting the installer failed to initialize error.
by looking at the PDApp.log, i saw an error and fixed the issue causing the error...
my issue was when launching Install.app, it looks for ~/Applications and creates a folder "Adobe" in it. I had an alias in my home dir and the log showed the installer didnt see it as a valid directory.
by removing the alias, the installer then created the folder "~/Applications/Adobe" for me. However, since it created an empty folder named Applications, separate from the actual /Applications dir, this was not acceptible.
So, if i right click on /Applications and hit "Make alias" and move that to my home dir...same issue.
But, if i open Terminal.app and type "sudo ln -s /Applications" the seemingly same type of alias or "symbolic link" is created, but instead the installer see the dir as valid, and the install went flawlessly.
Hope this helps someone. -
Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
My PC got infected with virus and i was using avast, intead of repairing the files it deleted them. so i had to reinstall most of the softwares. but for photoshop i had to use "adobe creative suite cleaner tool" and "adobe support advisor", but though i get this error "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." WHAT SHOULD I DO NOW?
[edited by host]Two things to try. Try another browser, if you used Firefox try IE9, or chrome, or whatever. Sometimes just trying it again might work as server was busy or there was a gllitch in connection.
Good luck. -
"PS CS6 Extended Student and Teacher Edition": Installer failed to initialize
Hi there,
just tried to install my software from DVD, getting the message: Installer failed to initialize. Was ask to install Adobe Support Advisor. Couldn't dedect any problems and sent me to Adobe Support. Here I am. Any ideas?
OS: Window 7, 64bit, German.
Thanks for your help.Hi leon@vienna,
Please try the below mentioned steps:
Navigate to:
C/Program FIles(X86)/Common Files/Adobe/OOBE and rename to OOBE.old
C/Program Files(X86)/Common Files/Adobe/Caps and rename to Caps.old
Run the setup and try installing again.
Regards,
Romit Sinha -
CS5 says Installer failed to initialize on OSX 10.10.2
View image: Screen Shot 2015 03 31 at 1 15 57 PM
start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html
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