"Installer failed to initialize" and Adobe Support Advisor HELP!

I have tried downloading a trial of Photoshop Elements 11 and previously a trial of Adobe Photoshop CS6. Each time I get to the step where I launch the installer for the application, a box shows up saying, "Installer failed to initialize. Please download Adobe Suport Advisor to detect the problem."
I have downloaded the Advisor and it just says, "Inspection could not identify any issues. Please contact Adobe Support for further assistance."

This is what my PDApp.log file looks like, can you detect what the problem is? None of the information in the troubleshoot page was helpful to me. Thank you!
Sun Feb 10 11:37:04 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sun Feb 10 11:37:04 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sun Feb 10 11:37:04 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sun Feb 10 11:37:04 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sun Feb 10 11:37:04 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Sun Feb 10 11:37:04 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Mon Feb 11 10:42:24 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Mon Feb 11 10:42:24 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Mon Feb 11 10:42:24 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Mon Feb 11 10:42:24 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Mon Feb 11 10:42:24 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Mon Feb 11 10:42:24 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Tue Feb 12 13:19:52 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Tue Feb 12 13:19:52 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Tue Feb 12 13:19:52 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Tue Feb 12 13:19:52 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Tue Feb 12 13:19:53 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Tue Feb 12 13:19:53 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Wed Feb 13 09:04:07 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Wed Feb 13 09:04:07 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Wed Feb 13 09:04:07 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Wed Feb 13 09:04:07 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Wed Feb 13 09:04:07 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Wed Feb 13 09:04:07 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Thu Feb 14 08:38:31 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Thu Feb 14 08:38:31 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Thu Feb 14 08:38:31 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Thu Feb 14 08:38:31 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Thu Feb 14 08:38:31 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Thu Feb 14 08:38:31 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Fri Feb 15 12:29:04 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Fri Feb 15 12:29:04 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Fri Feb 15 12:29:04 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Fri Feb 15 12:29:04 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Fri Feb 15 12:29:04 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Fri Feb 15 12:29:04 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Sat Feb 16 12:43:36 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sat Feb 16 12:43:36 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sat Feb 16 12:43:36 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sat Feb 16 12:43:36 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sat Feb 16 12:43:36 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Sat Feb 16 12:43:36 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Sat Feb 16 20:53:44 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sat Feb 16 20:53:44 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sat Feb 16 20:53:44 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sat Feb 16 20:53:44 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sat Feb 16 20:53:44 2013          [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
Sat Feb 16 20:53:44 2013          [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
Sat Feb 16 20:53:46 2013          [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
Sat Feb 16 20:53:51 2013          [INFO] AAMUpdatesNotifier - CFU .... StatusCode(21) ErrorCode(0)
Sat Feb 16 20:53:51 2013          [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
Sat Feb 16 20:53:51 2013          [INFO] AAMUpdatesNotifier - inside getUpdates
Sat Feb 16 20:53:56 2013          [INFO] AAMUpdatesNotifier - All updates count 1
Sat Feb 16 20:53:56 2013          [INFO] AAMUpdatesNotifier - All enabled updates count 1
Sat Feb 16 20:53:56 2013          [INFO] AAMUpdatesNotifier - All filtered application count to display 1
Sat Feb 16 20:53:56 2013          [INFO] AAMUpdatesNotifier - haveUpdatesToInstall(status) 1 numberOfApplications 1
Sun Feb 17 10:29:55 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sun Feb 17 10:29:55 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sun Feb 17 10:29:55 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sun Feb 17 10:29:55 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sun Feb 17 10:29:55 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Sun Feb 17 10:29:55 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Mon Feb 18 19:36:04 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Mon Feb 18 19:36:05 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Mon Feb 18 19:36:05 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Mon Feb 18 19:36:05 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Mon Feb 18 19:36:05 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Mon Feb 18 19:36:05 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Tue Feb 19 13:31:04 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Tue Feb 19 13:31:04 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Tue Feb 19 13:31:04 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Tue Feb 19 13:31:04 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Tue Feb 19 13:31:04 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Tue Feb 19 13:31:04 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Wed Feb 20 07:35:02 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Wed Feb 20 07:35:03 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Wed Feb 20 07:35:03 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Wed Feb 20 07:35:03 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Wed Feb 20 07:35:03 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Wed Feb 20 07:35:03 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Thu Feb 21 17:51:44 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Thu Feb 21 17:51:44 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Thu Feb 21 17:51:44 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Thu Feb 21 17:51:44 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Thu Feb 21 17:51:44 2013          [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
Thu Feb 21 17:51:45 2013          [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
Thu Feb 21 17:51:46 2013          [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
Thu Feb 21 17:51:49 2013          [INFO] AAMUpdatesNotifier - CFU .... StatusCode(21) ErrorCode(0)
Thu Feb 21 17:51:49 2013          [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
Thu Feb 21 17:51:49 2013          [INFO] AAMUpdatesNotifier - inside getUpdates
Thu Feb 21 17:51:53 2013          [INFO] AAMUpdatesNotifier - All updates count 1
Thu Feb 21 17:51:53 2013          [INFO] AAMUpdatesNotifier - All enabled updates count 1
Thu Feb 21 17:51:53 2013          [INFO] AAMUpdatesNotifier - All filtered application count to display 1
Thu Feb 21 17:51:53 2013          [INFO] AAMUpdatesNotifier - haveUpdatesToInstall(status) 1 numberOfApplications 1
Fri Feb 22 10:00:06 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Fri Feb 22 10:00:06 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Fri Feb 22 10:00:06 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Fri Feb 22 10:00:06 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Fri Feb 22 10:00:06 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Fri Feb 22 10:00:06 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Sun Feb 24 14:07:39 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sun Feb 24 14:07:39 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sun Feb 24 14:07:39 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sun Feb 24 14:07:39 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sun Feb 24 14:07:39 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Sun Feb 24 14:07:39 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Mon Feb 25 12:41:03 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Mon Feb 25 12:41:03 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Mon Feb 25 12:41:03 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Mon Feb 25 12:41:03 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Mon Feb 25 12:41:03 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Mon Feb 25 12:41:03 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Tue Feb 26 10:03:34 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Tue Feb 26 10:03:34 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Tue Feb 26 10:03:34 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Tue Feb 26 10:03:34 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Tue Feb 26 10:03:34 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Tue Feb 26 10:03:34 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Wed Feb 27 12:48:41 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Wed Feb 27 12:48:41 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Wed Feb 27 12:48:41 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Wed Feb 27 12:48:41 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Wed Feb 27 12:48:41 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Wed Feb 27 12:48:41 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Thu Feb 28 13:17:46 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Thu Feb 28 13:17:46 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Thu Feb 28 13:17:46 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Thu Feb 28 13:17:46 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Thu Feb 28 13:17:46 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Thu Feb 28 13:17:46 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Fri Mar  1 10:57:13 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Fri Mar  1 10:57:13 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Fri Mar  1 10:57:13 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Fri Mar  1 10:57:13 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Fri Mar  1 10:57:13 2013          [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
Fri Mar  1 10:57:18 2013          [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
Fri Mar  1 10:57:18 2013          [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
Fri Mar  1 10:57:23 2013          [INFO] AAMUpdatesNotifier - CFU .... StatusCode(41) ErrorCode(213)
Fri Mar  1 10:57:23 2013          [ERROR] AAMUpdatesNotifier - Scheduled CFU failed...
Fri Mar  1 10:57:23 2013          [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
Fri Mar  1 10:57:23 2013          [INFO] AAMUpdatesNotifier - inside getUpdates
Fri Mar  1 10:57:23 2013          [INFO] AAMUpdatesNotifier - All updates count 1
Fri Mar  1 10:57:23 2013          [INFO] AAMUpdatesNotifier - All enabled updates count 1
Fri Mar  1 10:57:23 2013          [INFO] AAMUpdatesNotifier - All filtered application count to display 1
Fri Mar  1 10:57:23 2013          [INFO] AAMUpdatesNotifier - haveUpdatesToInstall(status) 1 numberOfApplications 1
Sun Mar  3 09:27:36 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sun Mar  3 09:27:36 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sun Mar  3 09:27:36 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sun Mar  3 09:27:36 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sun Mar  3 09:27:36 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Sun Mar  3 09:27:36 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Mon Mar  4 13:37:28 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Mon Mar  4 13:37:28 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Mon Mar  4 13:37:28 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Mon Mar  4 13:37:29 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Mon Mar  4 13:37:29 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Mon Mar  4 13:37:29 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Tue Mar  5 02:00:06 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Tue Mar  5 02:00:06 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Tue Mar  5 02:00:06 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Tue Mar  5 02:00:06 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Tue Mar  5 02:00:06 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Tue Mar  5 02:00:06 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Wed Mar  6 09:56:39 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Wed Mar  6 09:56:39 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Wed Mar  6 09:56:39 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Wed Mar  6 09:56:39 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Wed Mar  6 09:56:39 2013          [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
Wed Mar  6 09:56:39 2013          [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
Wed Mar  6 09:56:39 2013          [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
Wed Mar  6 09:56:50 2013          [INFO] AAMUpdatesNotifier - CFU .... StatusCode(41) ErrorCode(212)
Wed Mar  6 09:56:50 2013          [ERROR] AAMUpdatesNotifier - Scheduled CFU failed...
Wed Mar  6 09:56:50 2013          [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
Wed Mar  6 09:56:50 2013          [INFO] AAMUpdatesNotifier - inside getUpdates
Wed Mar  6 09:56:54 2013          [INFO] AAMUpdatesNotifier - All updates count 1
Wed Mar  6 09:56:54 2013          [INFO] AAMUpdatesNotifier - All enabled updates count 1
Wed Mar  6 09:56:54 2013          [INFO] AAMUpdatesNotifier - All filtered application count to display 1
Wed Mar  6 09:56:54 2013          [INFO] AAMUpdatesNotifier - haveUpdatesToInstall(status) 1 numberOfApplications 1
Thu Mar  7 02:02:40 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Thu Mar  7 02:02:40 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Thu Mar  7 02:02:40 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Thu Mar  7 02:02:40 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Thu Mar  7 02:02:40 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Thu Mar  7 02:02:40 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Fri Mar  8 08:59:24 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Fri Mar  8 08:59:24 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Fri Mar  8 08:59:24 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Fri Mar  8 08:59:24 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Fri Mar  8 08:59:24 2013          [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
Fri Mar  8 08:59:24 2013          [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
Fri Mar  8 08:59:24 2013          [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
Fri Mar  8 08:59:28 2013          [INFO] AAMUpdatesNotifier - CFU .... StatusCode(21) ErrorCode(0)
Fri Mar  8 08:59:28 2013          [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
Fri Mar  8 08:59:28 2013          [INFO] AAMUpdatesNotifier - inside getUpdates
Fri Mar  8 08:59:29 2013          [INFO] AAMUpdatesNotifier - All updates count 1
Fri Mar  8 08:59:29 2013          [INFO] AAMUpdatesNotifier - All enabled updates count 1
Fri Mar  8 08:59:29 2013          [INFO] AAMUpdatesNotifier - All filtered application count to display 1
Fri Mar  8 08:59:29 2013          [INFO] AAMUpdatesNotifier - haveUpdatesToInstall(status) 1 numberOfApplications 1
Sun Mar 10 20:21:00 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sun Mar 10 20:21:00 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sun Mar 10 20:21:00 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sun Mar 10 20:21:00 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sun Mar 10 20:21:00 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Sun Mar 10 20:21:00 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Mon Mar 11 11:41:43 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Mon Mar 11 11:41:43 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Mon Mar 11 11:41:43 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Mon Mar 11 11:41:43 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Mon Mar 11 11:41:43 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Mon Mar 11 11:41:43 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Tue Mar 12 10:00:55 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Tue Mar 12 10:00:55 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Tue Mar 12 10:00:55 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Tue Mar 12 10:00:55 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Tue Mar 12 10:00:55 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Tue Mar 12 10:00:55 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Wed Mar 13 10:33:06 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Wed Mar 13 10:33:06 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Wed Mar 13 10:33:06 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Wed Mar 13 10:33:06 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Wed Mar 13 10:33:06 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Wed Mar 13 10:33:06 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Thu Mar 14 08:34:05 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Thu Mar 14 08:34:05 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Thu Mar 14 08:34:05 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Thu Mar 14 08:34:05 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Thu Mar 14 08:34:05 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Thu Mar 14 08:34:05 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Fri Mar 15 10:40:15 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Fri Mar 15 10:40:15 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Fri Mar 15 10:40:15 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Fri Mar 15 10:40:15 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Fri Mar 15 10:40:15 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Fri Mar 15 10:40:15 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Sat Mar 16 11:50:05 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sat Mar 16 11:50:05 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sat Mar 16 11:50:05 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sat Mar 16 11:50:05 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sat Mar 16 11:50:05 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Sat Mar 16 11:50:05 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Sun Mar 17 12:42:25 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sun Mar 17 12:42:25 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sun Mar 17 12:42:25 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sun Mar 17 12:42:25 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sun Mar 17 12:42:25 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Sun Mar 17 12:42:25 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Mon Mar 18 11:04:04 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Mon Mar 18 11:04:05 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Mon Mar 18 11:04:05 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Mon Mar 18 11:04:05 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Mon Mar 18 11:04:05 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Mon Mar 18 11:04:05 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Tue Mar 19 15:08:51 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Tue Mar 19 15:08:51 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Tue Mar 19 15:08:51 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Tue Mar 19 15:08:51 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Tue Mar 19 15:08:51 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Tue Mar 19 15:08:51 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Wed Mar 20 11:29:16 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Wed Mar 20 11:29:16 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Wed Mar 20 11:29:16 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Wed Mar 20 11:29:16 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Wed Mar 20 11:29:16 2013          [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
Wed Mar 20 11:29:16 2013          [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
Wed Mar 20 11:29:16 2013          [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
Wed Mar 20 11:29:18 2013          [INFO] AAMUpdatesNotifier - CFU .... StatusCode(21) ErrorCode(0)
Wed Mar 20 11:29:18 2013          [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
Wed Mar 20 11:29:18 2013          [INFO] AAMUpdatesNotifier - inside getUpdates
Wed Mar 20 11:29:18 2013          [INFO] AAMUpdatesNotifier - All updates count 1
Wed Mar 20 11:29:18 2013          [INFO] AAMUpdatesNotifier - All enabled updates count 1
Wed Mar 20 11:29:18 2013          [INFO] AAMUpdatesNotifier - All filtered application count to display 1
Wed Mar 20 11:29:18 2013          [INFO] AAMUpdatesNotifier - haveUpdatesToInstall(status) 1 numberOfApplications 1
Thu Mar 21 12:56:17 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Thu Mar 21 12:56:18 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Thu Mar 21 12:56:18 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Thu Mar 21 12:56:18 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Thu Mar 21 12:56:18 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Thu Mar 21 12:56:18 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Fri Mar 22 12:23:50 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Fri Mar 22 12:23:50 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Fri Mar 22 12:23:50 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Fri Mar 22 12:23:50 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Fri Mar 22 12:23:50 2013          [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
Fri Mar 22 12:23:53 2013          [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
Fri Mar 22 12:23:53 2013          [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
Fri Mar 22 12:23:57 2013          [INFO] AAMUpdatesNotifier - CFU .... StatusCode(21) ErrorCode(0)
Fri Mar 22 12:23:57 2013          [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
Fri Mar 22 12:23:57 2013          [INFO] AAMUpdatesNotifier - inside getUpdates
Fri Mar 22 12:23:58 2013          [INFO] AAMUpdatesNotifier - All updates count 1
Fri Mar 22 12:23:58 2013          [INFO] AAMUpdatesNotifier - All enabled updates count 1
Fri Mar 22 12:23:58 2013          [INFO] AAMUpdatesNotifier - All filtered application count to display 1
Fri Mar 22 12:23:58 2013          [INFO] AAMUpdatesNotifier - haveUpdatesToInstall(status) 1 numberOfApplications 1
Sat Mar 23 08:31:13 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sat Mar 23 08:31:13 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sat Mar 23 08:31:13 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sat Mar 23 08:31:13 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sat Mar 23 08:31:13 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Sat Mar 23 08:31:13 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Mon Mar 25 18:44:02 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Mon Mar 25 18:44:02 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Mon Mar 25 18:44:02 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Mon Mar 25 18:44:02 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Mon Mar 25 18:44:02 2013          [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
Mon Mar 25 18:44:05 2013          [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
Mon Mar 25 18:44:06 2013          [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
Mon Mar 25 18:44:21 2013          [INFO] AAMUpdatesNotifier - CFU .... StatusCode(21) ErrorCode(0)
Mon Mar 25 18:44:21 2013          [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
Mon Mar 25 18:44:21 2013          [INFO] AAMUpdatesNotifier - inside getUpdates
Mon Mar 25 18:44:25 2013          [INFO] AAMUpdatesNotifier - All updates count 1
Mon Mar 25 18:44:25 2013          [INFO] AAMUpdatesNotifier - All enabled updates count 1
Mon Mar 25 18:44:25 2013          [INFO] AAMUpdatesNotifier - All filtered application count to display 1
Mon Mar 25 18:44:25 2013          [INFO] AAMUpdatesNotifier - haveUpdatesToInstall(status) 1 numberOfApplications 1
Tue Mar 26 12:50:26 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Tue Mar 26 12:50:26 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Tue Mar 26 12:50:26 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Tue Mar 26 12:50:26 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Tue Mar 26 12:50:26 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Tue Mar 26 12:50:26 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Wed Mar 27 12:07:19 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Wed Mar 27 12:07:19 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Wed Mar 27 12:07:19 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Wed Mar 27 12:07:19 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Wed Mar 27 12:07:19 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Wed Mar 27 12:07:19 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Thu Mar 28 17:22:18 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Thu Mar 28 17:22:18 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Thu Mar 28 17:22:18 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Thu Mar 28 17:22:18 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Thu Mar 28 17:22:18 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Thu Mar 28 17:22:18 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Sat Mar 30 13:39:24 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sat Mar 30 13:39:24 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sat Mar 30 13:39:24 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sat Mar 30 13:39:24 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sat Mar 30 13:39:24 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Sat Mar 30 13:39:24 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Sun Mar 31 17:02:36 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Sun Mar 31 17:02:36 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Sun Mar 31 17:02:36 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Sun Mar 31 17:02:36 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Sun Mar 31 17:02:36 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Sun Mar 31 17:02:36 2013          [INFO] AAMUpdatesNotifier - Notification sent successfully and quiting the application...
Mon Apr  1 14:51:26 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Mon Apr  1 14:51:26 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Mon Apr  1 14:51:26 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Mon Apr  1 14:51:26 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Mon Apr  1 14:51:26 2013          [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
Mon Apr  1 14:51:27 2013          [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
Mon Apr  1 14:51:28 2013          [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
Mon Apr  1 14:51:33 2013          [INFO] AAMUpdatesNotifier - CFU .... StatusCode(21) ErrorCode(0)
Mon Apr  1 14:51:33 2013          [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
Mon Apr  1 14:51:33 2013          [INFO] AAMUpdatesNotifier - inside getUpdates
Mon Apr  1 14:51:34 2013          [INFO] AAMUpdatesNotifier - All updates count 1
Mon Apr  1 14:51:34 2013          [INFO] AAMUpdatesNotifier - All enabled updates count 1
Mon Apr  1 14:51:34 2013          [INFO] AAMUpdatesNotifier - All filtered application count to display 1
Mon Apr  1 14:51:34 2013          [INFO] AAMUpdatesNotifier - haveUpdatesToInstall(status) 1 numberOfApplications 1
Tue Apr  2 11:27:05 2013          [INFO] AAMUpdatesNotifier - Build Version - 2.0.241.0
Tue Apr  2 11:27:05 2013          [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
Tue Apr  2 11:27:05 2013          [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
Tue Apr  2 11:27:05 2013          [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
Tue Apr  2 11:27:05 2013          [INFO] AAMUpdatesNotifier - Another Local Updates Notifer application is running, sending notification...
Tue Apr  2 11:27:05 2013          [INFO] AAMUpdatesNotifier - Notification sent successf

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    Troubleshoot error messages | Bootstrapper CS5, CS5.5

  • How do I resolve "Installation failed to Initialize" message?

    I've used Adobe products for over 20 years. Now I'm truly stuck, and live chat hasn't been helpful at all (no responses to my questions, just instructions ignoring what I'm saying, which is basically that I tried all the suggestions/instructions already, and they didn't work). My OS is Windows 7, Home Professional. I purchased CS5.5 Design Premium on a CD and attempted to install it. The CD seemed to work; the installation started. Then nothing happened for over an hour, so I cancelled the installation and rebooted my machine. Now when I try to install, I receive a message saying that the "Installation failed to initialize" and that I must clink on the link for Support Advisor. When I do this, the Manager finds no errors. I can't find installation logs. Live chat suggested that I change the ODBE (or something like that) file to "old" and then try again. This didn't work. I downloaded the Application Manager. This didn't help, either. Copying the contents of the CD to the desktop didn't get better results. Live chat suggested that I download the trial version and then attempt to use my legitimate serial number. I said this probably wouldn't work either, because the issues from the first CD attempt hadn't been resolved. Nine hours later the trial version finished downloading, and after all that, I got the same failure to initialize message. I replied to my "case file", and, so help me, the same customer rep responded, telling me to download the trial version. In other words, he completely ignored the fact that I'd tried and it didn't work. I've looked on the forum, and there was a discussion about this "failure to initialize", but the discussion was completely in German, which doesn't help me at all. I'm hoping that someone on this forum can help me through this process; this software is mega expensive and should come with better support.

    Jeff,
    My state of mind was such that I didn't dare post any updates until I'd made sure that each component of CS5.5 actually worked. Eureka! Using the new administration account, I was able to get the CD to install the software in less than an hour...which does tell me that there was a problem all along with the first attempt which hung for over an hour. I still don't know what is wrong with the rights on the current account, because I haven't had a problem installing other software, so I don't know how helpful this will be to someone in the future who encounters the same "failed to initialize" message and goes searching through this form for answers.
    Other notes...I did disable all other running programs; didn't do the modified mode this time, though that had been a previous attempt which didn't work (perhaps because I didn't remove some of the files, such as the cache, or rename the ODBE file -- you know more about this than I do). This was part of the frustration with the live chat experience; there was never an identification of the errors (I didn't know about the logs in the temp file, and apparently neither did the live chatter), so we just kept trying and trying without making other changes that I thought should have been addressed before we continued the attempts to install. I did state this many times, but my comments were ignored.
    As per my concern, built upon a comment by a live chatter -- that I couldn't switch between the two administration accounts--, it wasn't a problem, at least in my version of Windows. I went to the shut-down button, selected the arrow to the right, and the first option that appeared in the fly-out panel was "switch users". Completely not a problem.
    For anyone else who encounters the same frustrations that I did, I'd strongly recommend communicating with Jeff...don't know how to thank him enough for helping restore whatever is left of my sanity. Thank you so much, Jeff. Sounds so trite to say that I appreciate your help; I'm an editor, but  I'm at a loss for words that will convey the depth of my gratitude. Now I can address all those projects that have been backlogged while I've fought with the installation.

  • Your installation encountered errors. Installer failed to initialize. (CS5.5 upgrade)

    I am trying to install CS5.5 on an HP laptop running Windows 7. It is an upgrade version. I had it installed once, but InDesign did not function fully (could not access any tools or choose any of my paragraph style definitions). So I uninstalled and tried again. Now I can't get past the "Finish" window that reads as follows:
    Installation Status
    Your installation encountered errors
    Please try restarting your system and installing again
    Installer failed to initialize
    Contact Customer Support for further assistance
    <Click> DONE
    First let me say that contacting "Customer Support" is ineffectual. They will tell you that it is a tech problem and to contact Technical Support.
    Before I began getting this message over and over, upon installation, I would be told that the resolution of my monitor did not meet minimum requirements and needed to be set to at least 1024 x 768. My monitor was set to 1600 x 900.
    How can I get CS5.5 Design Premium to install on my laptop? TYSM (in advance) for any help.

    CyberAmazon54 I would recommend reviewing the installation logs for the Creative Suite 5.5 software you are trying to install.  You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.  You are welcome to post any specific errors you discover to this discussion.

  • InDesign 5.5 Education Version Installer Failed to Initialize

    I have Windows Vista home premium with service pack 2 and I disabled my security system. When I put in the install CD, Adobe installer says "failed to initialize". Adobe suppot advisor doesn't detect any problems. What do I need to do?

    You will want to review the PDApp.log if the installer was unable to initialize.  You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

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