Installer failed to initialize for Design Premium CS 5.5
I have tried installing Design Premium CS5.5 from the disc as well as fromthe download version. I had no trouble installing it before. I had to erase my hard drive and re-install everything - and now I cannot get my Creative Suite re-installed. When I double click the Install icon - I get the "Installer failed to initialize" error message. Any suggestions?
Without proper system information and other technical details nobody can tell you anything.
Mylenium
Similar Messages
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Installer fails to initialize, CS5 Web Premium, Mac OSX 10.7.3
OK I had a trial of Dreamweaver 5.5 on my Macbook which has expired. I uninstalled and now I'm trying to install our web premium cs5. Getting error, 'installer failed to initialize'
Downloaded the support advisor, it says there are no issues.
Any ideas ?
RichFixed. We created an ISO from the web premium DVD and copied that onto the Mac, then used the Mac ISO mounter and it installed fine from there.
Thanks
Rich
Richard Potter
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>>> Arpit Kapoor <[email protected]> 04/19/12 11:01 AM >>>
Arpit Kapoor http://forums.adobe.com/people/Arpit+Kapoor created the discussion
"Re: Installer fails to initialize, CS5 Web Premium, Mac OSX 10.7.3"
To view the discussion, visit: http://forums.adobe.com/message/4346141#4346141 -
Installer failed to initializ for CS5, windows 7
Had problems with CS5 Owl Orphanage errors. Uninstalled CS5 and now cannot re-install it because the Installer failed to initialize. Downloaded new installer from Adobe, but same thing is happening.
Try below steps and check once
Hold windows key on your keyboard and Press R key.
In Run window, type Appdata and click on Ok
Open Local > Adobe folders
Delete AAMUpdater and OOBE folders
Navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe Application Manager and OOBE folders
Install Adobe Application Manager from
Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You
Then try -
CS5.5 Design Premium: installer failed to initialize
Ok, I'm having this problem. This started because I had to perform a system restore. I ended having to go back so far with the system restore that all of my Adobe Products(among others) no longer appeared to be installed.
So I downloaded Adobe CS5.5 Design premium from a link mentioned elsewhere in the discussions. Everything extracts fine, but when I execute the installer it always prompts "installer failed to initialize". I have downloaded the Adobe support advisor. It shows multiple:
cpsid_82829s1: "A restart is pending," bootstrapper error has occurred.
Click here for details and corrective actions related to this issue.
I have clicked the links(http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html) below and followed the instructions. There is no "InProgress" Entry in the registry in the locations provided. I have also ran the "Adobe CS5 Cleaner Tool " Multiple times and have removed ALL. I have deleted every directory on this computer that says Adobe.
This is a clients computer and we REALLY don't want to wipe and reload(Money/time and all that). Can anyone help me with this error?System restore is a first resort for most people when there is a problem in Windows. Obviously it wasn't a hit in this situation. I know a wipe and reload would fix it. If you read my post you'd see I'm trying to avoid that. If you have any information that can help me there I would love to know it.
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CS6 design premium installer failed to initialize
This occured while installing CS6 design premium suite for terachers/students in MAC OSX 10.8.4. Downloaded Adobe support adivsor but did not report any problems. I have NO OTHER Adobe products presently installed. What next?
Sumit :
The link
http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5
-cs5.html
<http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html>
indicates the summary log file should exist in the directory
/Library/Logs/Adobe/Installers/
No CS6 log file exists in this directory.In a terminal window, doing ls
-l /Library/Logs/Adobe/Installers/ lists no log file associated with CS6.
Then I took a look at the file, ~/Library/Logs/PDApp.log which I attach.
There is a FATAL error:
Adobe Application Manager executable does not exist at the location:
/Users/William/Applications/Adobe/OOBE/PDApp//core/PDApp.app/Contents/MacOS/PDApp
The directory /Users/William/Applications exists but there is nothing in
it.
What do you recommend doing?
So then I took a look at
>
Re: CS6 design premium installer failed to initialize
created by Sumit Singh <http://forums.adobe.com/people/Sumit+Singh> in
/Downloading, Installing, Setting Up/ - View the full discussion
<http://forums.adobe.com/message/5656970#5656970 -
Windows 7 crashed after Creative Suite 6 Design and Web Premium completed an update. The only Windows restore point that worked was pre-installation of CS6 software. Now when trying to reinstall I get the 'installer failed to initialize' message. Have tried using the CC Cleaner Tool but nothing works? Any solution please. Was new computer and newly purchased CS6 software downloaded 2 days prior to the upgrade.
make sure you follow all the steps here, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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Creative Suite 6 Design & Web Premium - installer failed to initialize
I cannot install Adobe Creative Suite 6 Design & Web Premium on my Mac OS10.9.5 because I get "Installer fails dot initialize. Please download Adobe Support Advisor." I click on the link and Adobe Support Advisor has been discontinued. I sends me to support which gives me a log to look up that does not exist on my Mac. I have installed with antivirus off, with browser closed, used Firefox, etc. and keep getting this initialization error. PLEASE HELP!!!
Troubleshoot error messages | Bootstrapper CS5, CS5.5
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I've just set up a new computer (mac mini 2014, 2.6Ghz/8GRAM/1TB drive) and attempts to install generate the error "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." And of course Adobe Support Advisor doesn't exist anymore. I downloaded a new installer from the adobe site, same problem. Java version is 1.7.0_71.
Error "Installer Failed to Initialize" | Install desktop application | Windows
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Indesign standard version installation error for Mac OS: "installer failed to initialize.
Indesign standard version installation error for Mac OS: "installer failed to initialize. Please download Adobe Support Advisor to detect problem". Transferred by application over to new laptop, application considered damaged, with instructions to reinstall. Attempting from downloaded file.
go to HD>library>application support>adobe>caps and rename the caps folder.
go to USER library>application support>adobe>OOBE and rename OOBE folder
install Adobe application manager from below link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 -
have new new machine and i'm trying to put CS6 back on without luck.
downloaded two files from;
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
PhotoShop CS6, English
extracted the zip to a folder,
"we've encountered the following issues"
"Installer failed to initialize. this could be due to a missing file. please download adobe support advisor to detect the problem" the link to the support advisor says discontinued.
i just want to install photoshop CS6.download both files, don't manually extract the 7z and click or double click the exe.
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Your installation encountered errors. Installer failed to initialize. (CS5.5 upgrade)
I am trying to install CS5.5 on an HP laptop running Windows 7. It is an upgrade version. I had it installed once, but InDesign did not function fully (could not access any tools or choose any of my paragraph style definitions). So I uninstalled and tried again. Now I can't get past the "Finish" window that reads as follows:
Installation Status
Your installation encountered errors
Please try restarting your system and installing again
Installer failed to initialize
Contact Customer Support for further assistance
<Click> DONE
First let me say that contacting "Customer Support" is ineffectual. They will tell you that it is a tech problem and to contact Technical Support.
Before I began getting this message over and over, upon installation, I would be told that the resolution of my monitor did not meet minimum requirements and needed to be set to at least 1024 x 768. My monitor was set to 1600 x 900.
How can I get CS5.5 Design Premium to install on my laptop? TYSM (in advance) for any help.CyberAmazon54 I would recommend reviewing the installation logs for the Creative Suite 5.5 software you are trying to install. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. You are welcome to post any specific errors you discover to this discussion.
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How do I resolve "Installation failed to Initialize" message?
I've used Adobe products for over 20 years. Now I'm truly stuck, and live chat hasn't been helpful at all (no responses to my questions, just instructions ignoring what I'm saying, which is basically that I tried all the suggestions/instructions already, and they didn't work). My OS is Windows 7, Home Professional. I purchased CS5.5 Design Premium on a CD and attempted to install it. The CD seemed to work; the installation started. Then nothing happened for over an hour, so I cancelled the installation and rebooted my machine. Now when I try to install, I receive a message saying that the "Installation failed to initialize" and that I must clink on the link for Support Advisor. When I do this, the Manager finds no errors. I can't find installation logs. Live chat suggested that I change the ODBE (or something like that) file to "old" and then try again. This didn't work. I downloaded the Application Manager. This didn't help, either. Copying the contents of the CD to the desktop didn't get better results. Live chat suggested that I download the trial version and then attempt to use my legitimate serial number. I said this probably wouldn't work either, because the issues from the first CD attempt hadn't been resolved. Nine hours later the trial version finished downloading, and after all that, I got the same failure to initialize message. I replied to my "case file", and, so help me, the same customer rep responded, telling me to download the trial version. In other words, he completely ignored the fact that I'd tried and it didn't work. I've looked on the forum, and there was a discussion about this "failure to initialize", but the discussion was completely in German, which doesn't help me at all. I'm hoping that someone on this forum can help me through this process; this software is mega expensive and should come with better support.
Jeff,
My state of mind was such that I didn't dare post any updates until I'd made sure that each component of CS5.5 actually worked. Eureka! Using the new administration account, I was able to get the CD to install the software in less than an hour...which does tell me that there was a problem all along with the first attempt which hung for over an hour. I still don't know what is wrong with the rights on the current account, because I haven't had a problem installing other software, so I don't know how helpful this will be to someone in the future who encounters the same "failed to initialize" message and goes searching through this form for answers.
Other notes...I did disable all other running programs; didn't do the modified mode this time, though that had been a previous attempt which didn't work (perhaps because I didn't remove some of the files, such as the cache, or rename the ODBE file -- you know more about this than I do). This was part of the frustration with the live chat experience; there was never an identification of the errors (I didn't know about the logs in the temp file, and apparently neither did the live chatter), so we just kept trying and trying without making other changes that I thought should have been addressed before we continued the attempts to install. I did state this many times, but my comments were ignored.
As per my concern, built upon a comment by a live chatter -- that I couldn't switch between the two administration accounts--, it wasn't a problem, at least in my version of Windows. I went to the shut-down button, selected the arrow to the right, and the first option that appeared in the fly-out panel was "switch users". Completely not a problem.
For anyone else who encounters the same frustrations that I did, I'd strongly recommend communicating with Jeff...don't know how to thank him enough for helping restore whatever is left of my sanity. Thank you so much, Jeff. Sounds so trite to say that I appreciate your help; I'm an editor, but I'm at a loss for words that will convey the depth of my gratitude. Now I can address all those projects that have been backlogged while I've fought with the installation. -
Installer failed to initialize - Mac 10.9.2
In trying to install CS6 Design & Web Premium from the original disk onto a new MacBook Pro I get the dreaded Installer Failed to Initialize message. The Support Advisor could not identify any issues. I was able to install Lightroom 5 from it's disk.
I know there have been a number of posts on the Installer Failed to Initialize but I could not find one that would help me. Is it possible to download a new installer?
rpoeRpoe please see Troubleshoot error messages | Bootstrapper CS5, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html for information on how to resolve your current error.
If you wish to obtain a fresh copy of Creative Suite 6 Design & Web Premium then you can download the installation files at http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html. -
Installer failed to initialize... unable to install CS 5.5 - PLEASE HELP Student in finals week!
Problem: “Installer failed to initialize. Please download Adobe Support Advisor to detect the problem”
Background: Windows 8 became corrupt and I had to perform a full Windows Recovery (the “Remove everything and reinstall Windows” type).
Current Situation: I am a Senior in College, have Summer finals this week, my Senior project due, I am behind on my job design work, and I am going crazy because I can’t find anything/anyone to help me.
Set Up: Lenovo Y410P, Windows 8.1, CS 5.5 Design Standard Student-Teacher Edition (Yes, I have the media and product code/license key, as I purchased a valid copy in my university student store).
Here’s what I have done over and over again for the last SIX WEEKS!
1. Attempts to install from the original install DVD result in the following error, “Installer failed to initialize. Please download Adobe Support Advisor to detect the problem”
2. [I click] Get “Adobe Support Advisor”
3. [I see mssg] The Adobe Support Advisor has been discontinued.. The tool has been replaced with [unnamed/unlinked] improved installation support mechanisms…
4. [I Run] “AdobeCreativeCloudCleanerTool” (see results below)
Note: I cannot run Windows Uninstall because, following Windows Restore, Windows doesn’t recognize that CS5.5 has been installed. I do still see the following folders in Windows explorer, but Adobe Support says "don't attempt to manually remove folders";
C:\Program Files (x86)\Common Files\Adobe\
\Adobe
\Adobe PCD
\Adobe Photoshop CS5.1
\Adobe Application Manager
\Adobe CerativeCloudCleaner Tool
\backup…
[Contents of] Adobe Creative Cloud Cleaner Tool .txt
[Fri Jul 11 22:50:30 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] Win OS Version: 6.2
[Mon Aug 04 22:58:11 2014] Cleaner Tool version : 2.0.0.0
[Mon Aug 04 22:58:11 2014] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Aug 04 22:58:11 2014] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Aug 04 22:58:11 2014] [UserRoamingAppData] : C:\Users\Kaylene\AppData\Roaming
[Mon Aug 04 22:58:11 2014] [UserLocalAppData] : C:\Users\Kaylene\AppData\Local
[Mon Aug 04 22:58:11 2014] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Aug 04 22:58:11 2014] [System32Folder] : C:\WINDOWS\system32
[Mon Aug 04 22:58:11 2014] [SharedApplicationData] : C:\ProgramData
[Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:32 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:32 2014] Win OS Version: 6.2
[Mon Aug 04 22:58:32 2014] Cleaner Tool version : 2.0.0.0
[Mon Aug 04 22:58:32 2014] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Aug 04 22:58:32 2014] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Aug 04 22:58:32 2014] [UserRoamingAppData] : C:\Users\Kaylene\AppData\Roaming
[Mon Aug 04 22:58:32 2014] [UserLocalAppData] : C:\Users\Kaylene\AppData\Local
[Mon Aug 04 22:58:32 2014] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Aug 04 22:58:32 2014] [System32Folder] : C:\WINDOWS\system32
[Mon Aug 04 22:58:32 2014] [SharedApplicationData] : C:\ProgramData
[Mon Aug 04 22:58:45 2014] Language selected: English
[Mon Aug 04 22:58:45 2014] Displaying the Adobe End User License Agreement
Gen_WWCombined-en_US-20121017_1230
[Mon Aug 04 22:58:45 2014] Please enter (y) for Yes or (n) for No. ... >>
[Mon Aug 04 22:59:12 2014] Choose from one of the following options to clean up :
[Mon Aug 04 22:59:12 2014] 1. All
[Mon Aug 04 22:59:12 2014] 2. Adobe Flash Player 10.2
[Mon Aug 04 22:59:12 2014] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Aug 04 22:59:12 2014] 4. Creative Cloud 2014 only
[Mon Aug 04 22:59:12 2014] 5. Creative Cloud only
[Mon Aug 04 22:59:12 2014] 6. CS6 only
[Mon Aug 04 22:59:12 2014] 7. CS5-CS5.5-CS6
[Mon Aug 04 22:59:12 2014] 8. CS5-CS5.5
[Mon Aug 04 22:59:12 2014] 9. CS3, CS4
[Mon Aug 04 22:59:12 2014] 10. Adobe Id credentials
[Mon Aug 04 22:59:12 2014] 11. Quit
[Mon Aug 04 22:59:12 2014] Choice :>
[Mon Aug 04 22:59:32 2014] User selected: CS5-CS5.5
[Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\pdb.db"
[Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\Media_db.db"
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Aug 04 22:59:32 2014] List of products installed on this machine
[Mon Aug 04 22:59:32 2014] Listing products for cleanup:
[Mon Aug 04 22:59:32 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Aug 04 22:59:50 2014] response 1
[Mon Aug 04 22:59:50 2014] Are you sure you want to clean all the listed products and associated files?
[Mon Aug 04 22:59:50 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Aug 04 22:59:55 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Aug 04 22:59:55 2014] User selected: 'Clean All'
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932 folder as backup of PDB and MediaDB for this session.
[Mon Aug 04 22:59:55 2014] LOG FILE SAVED TO: C:\Users\Kaylene\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Aug 04 22:59:55 2014] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Aug 04 22:59:55 2014]
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] ---------------------------------------------------------
[Mon Aug 04 22:59:55 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:59:55 2014] ---------------------------------------------------------\Users\[user name]\AppData\Local\Temp\ PDApp .log file contents (Here it is, not sure what to do with it, do you?)...
8/4/2014 22:47:03 [INFO] Setup - Build Version - 2.0.242.0
8/4/2014 22:47:03 [INFO] Setup - Logging Level verbosity Set to 4
8/4/2014 22:47:03 [INFO] Setup - Start Adobe Setup
8/4/2014 22:47:03 [INFO] Setup - TimeLog: Bootstrapper Start
8/4/2014 22:47:03 [INFO] Setup - TimeLog: Start initial checks
8/4/2014 22:47:04 [INFO] Setup - Dictionary Path: E:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
8/4/2014 22:47:06 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\resources\setup.xml
8/4/2014 22:47:07 [INFO] PIM - XML is valid
8/4/2014 22:47:07 [WARN] PIM - Failed to find Node
8/4/2014 22:47:07 [INFO] Setup - Found 3 packages in setup manifest
8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set to 4
8/4/2014 22:47:07 [INFO] Utilities - Folder does not exist
8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set to 4
8/4/2014 22:47:07 [INFO] PIM - CREATE PIM Instance ...
8/4/2014 22:47:08 [INFO] Utilities - File does not exist
8/4/2014 22:47:08 [INFO] Utilities - File does not exist
8/4/2014 22:47:08 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/4/2014 22:47:09 [INFO] PIM - SUCCESS Created Tables.
8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
8/4/2014 22:47:09 [INFO] PIM - Updater Inventory location:E:\Adobe CS5_5\resources\updaterinventory.dll
8/4/2014 22:47:09 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/4/2014 22:47:09 [INFO] PIM - Current db schema version on machine 1.
8/4/2014 22:47:09 [INFO] PIM - Current db schema version to install 1.
8/4/2014 22:47:09 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
8/4/2014 22:47:09 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:09 [INFO] PIM - XML is valid
8/4/2014 22:47:09 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 924792
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:10 [INFO] PIM - XML is valid
8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 2335009
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:10 [INFO] PIM - XML is valid
8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 3525373
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 6359429
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CEF79D2D-B768-4000-890A-749307FC1A88 found in ACF. Size required: 2716397
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CF544A33-B3C5-41EB-9A35-FF71EF87BD9D found in ACF. Size required: 237125
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id E4D5C1B1-86EE-4912-BC83-DCF49C6DA758 found in ACF. Size required: 5275810
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id 678DA613-34E3-4532-B6D4-E2C1D3D44A22 found in ACF. Size required: 6006309
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id EC6B3460-5E27-4FD6-80F5-1EA03E45A6DA found in ACF. Size required: 5110
8/4/2014 22:47:11 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 30123889
8/4/2014 22:47:11 [INFO] Setup - TimeLog: End initial checks
8/4/2014 22:47:11 [INFO] Setup - TimeLog: Begin Installing
8/4/2014 22:47:11 [INFO] Setup - Start Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/core/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/core/
8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:11 [INFO] Setup - Finished Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: 0
8/4/2014 22:47:11 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/UWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/UWA/
8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - XML is valid
8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DWA/
8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - XML is valid
8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/LWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/LWA/
8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:14 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:14 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P7/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P7/
8/4/2014 22:47:14 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/D6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/D6/
8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DECore/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DECore/
8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:17 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P6/
8/4/2014 22:47:17 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:19 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/IPC/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/IPC/
8/4/2014 22:47:19 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:19 [INFO] Utilities - File does not exist
8/4/2014 22:47:20 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
8/4/2014 22:47:21 [FATAL] Setup - Adobe Application Manager executable does not exist at the location: C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe
8/4/2014 22:47:21 [FATAL] Setup - Unable to launch PDApp. File missing
8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
8/4/2014 22:57:44 [INFO] PIM - FREE PIM Instance ...
8/4/2014 22:57:44 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp
8/4/2014 22:57:44 [INFO] Setup - Setting current directory to C:\Users\Kaylene\AppData\Local\Adobe\OOBE
8/4/2014 22:57:44 [ERROR] Setup - Error in deleting folder C:\Users\Kaylene\AppData\Local\Adobe. Error Code:145
8/4/2014 22:57:44 [INFO] Setup - End Adobe Setup. Exit code: 1 -
Installer failed to initialize / cpsid_83578r3 / CS5 on OSX Mavericks
I own Adobe CS5 PRODUCTION PREMIUM and have successfully used it for a number of years on my Mac OS X computer. Recently I could not get After Effects to open so I uninstalled it, intending to reinstall it. I have recently installed the new Mac OS X "Mavericks" on my computer. Right now, I cannot get the disc installer to work--I get an error saying, "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." which I did:
cpsid_83578r3: Error, "Validate license at Pre-chrome" when installing - Creative Suite 5
Click here for details and corrective actions related to this issue.
I have searched Adobe forums for solutions. However, I have found no solutions. I REALLY need this software to work for my new job. What do I need to do to get AE to install from my CS5 Production Premium discs? I can still use other CS5 programs, but not AE...please help!Jneigh there is no need to post your token number as the service which allows us to collect the installation logs is no longer available.
Did you complete the steps in the referenced document at Install log error "Validate license at Pre-Chrome time" - http://helpx.adobe.com/creative-suite/kb/install-log-error-validate-license.html?
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