Installer freezes when trying to open itunes installer
I upgraded my phone to iOS 7 so I need iTunes 11.1 to sync my phone but every time i try to open the Install Itunes.pkg, the Installer app just freezes
can anyone help?
Error message says this:
Process: Installer [5679]
Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Identifier: com.apple.installer
Version: 6.0 (618)
Build Info: Installer-618000000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [157]
User ID: 501
Date/Time: 2013-09-27 22:37:16.134 -0700
OS Version: Mac OS X 10.8.5 (12F37)
Report Version: 10
Interval Since Last Report: 511338 sec
Crashes Since Last Report: 463008
Per-App Interval Since Last Report: 17531 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 1BC7252A-737D-7833-A444-C3FA3ECD6D59
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '+[ _setAllowsFolderArchives:]: unrecognized selector sent to class 0x10648bfb8'
terminate called throwing an exception
abort() called
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff92f68b06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8b2173f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff92fff26a +[NSObject(NSObject) doesNotRecognizeSelector:] + 186
3 CoreFoundation 0x00007fff92f5702e ___forwarding___ + 414
4 CoreFoundation 0x00007fff92f56e18 _CF_forwarding_prep_0 + 232
5 Install 0x00000001062dd3e5 -[IFDistXMLDocument(InstallerPrivate) evaluateTrust] + 191
6 Installer 0x00000001061e2994 Installer + 108948
7 Installer 0x00000001061d8831 Installer + 67633
8 Installer 0x00000001061d87db Installer + 67547
9 libdispatch.dylib 0x00007fff8e4d5f01 _dispatch_call_block_and_release + 15
10 libdispatch.dylib 0x00007fff8e4d20b6 _dispatch_client_callout + 8
11 libdispatch.dylib 0x00007fff8e4d70c8 _dispatch_main_queue_callback_4CF + 275
12 CoreFoundation 0x00007fff92f0ab4c __CFRunLoopRun + 1644
13 CoreFoundation 0x00007fff92f0a0e2 CFRunLoopRunSpecific + 290
14 HIToolbox 0x00007fff955d4eb4 RunCurrentEventLoopInMode + 209
15 HIToolbox 0x00007fff955d4c52 ReceiveNextEventCommon + 356
16 HIToolbox 0x00007fff955d4ae3 BlockUntilNextEventMatchingListInMode + 62
17 AppKit 0x00007fff8f857533 _DPSNextEvent + 685
18 AppKit 0x00007fff8f856df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
19 AppKit 0x00007fff8f84e1a3 -[NSApplication run] + 517
20 AppKit 0x00007fff8f7f2bd6 NSApplicationMain + 869
21 Installer 0x00000001061c9494 Installer + 5268
22 libdyld.dylib 0x00007fff944e17e1 start + 0
23 ??? 0x0000000000000002 0x0 + 2
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8ccb0212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff93f23b24 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff93f67f61 abort + 143
3 libc++abi.dylib 0x00007fff929839eb abort_message + 257
4 libc++abi.dylib 0x00007fff9298139a default_terminate() + 28
5 libobjc.A.dylib 0x00007fff8b217873 _objc_terminate() + 91
6 libc++.1.dylib 0x00007fff8f2b58fe std::terminate() + 20
7 libobjc.A.dylib 0x00007fff8b2175de objc_terminate + 9
8 libdispatch.dylib 0x00007fff8e4d20ca _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff8e4d70c8 _dispatch_main_queue_callback_4CF + 275
10 com.apple.CoreFoundation 0x00007fff92f0ab4c __CFRunLoopRun + 1644
11 com.apple.CoreFoundation 0x00007fff92f0a0e2 CFRunLoopRunSpecific + 290
12 com.apple.HIToolbox 0x00007fff955d4eb4 RunCurrentEventLoopInMode + 209
13 com.apple.HIToolbox 0x00007fff955d4c52 ReceiveNextEventCommon + 356
14 com.apple.HIToolbox 0x00007fff955d4ae3 BlockUntilNextEventMatchingListInMode + 62
15 com.apple.AppKit 0x00007fff8f857533 _DPSNextEvent + 685
16 com.apple.AppKit 0x00007fff8f856df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
17 com.apple.AppKit 0x00007fff8f84e1a3 -[NSApplication run] + 517
18 com.apple.AppKit 0x00007fff8f7f2bd6 NSApplicationMain + 869
19 com.apple.installer 0x00000001061c9494 0x1061c8000 + 5268
20 libdyld.dylib 0x00007fff944e17e1 start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff8ccb02aa __recvfrom + 10
1 com.apple.installframework 0x0000000106289745 do_log_udp_listen + 281
2 libsystem_c.dylib 0x00007fff93f22772 _pthread_start + 327
3 libsystem_c.dylib 0x00007fff93f0f1a1 thread_start + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ccb0d16 kevent + 10
1 libdispatch.dylib 0x00007fff8e4d4dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff8e4d49ee _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ccb06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93f24f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93f24ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93f0f191 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8ccb06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93f24f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93f24ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93f0f191 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8ccb06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93f24f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93f24ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93f0f191 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8ccb00fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff93f26ff3 _pthread_cond_wait + 927
2 com.apple.Foundation 0x00007fff8db43883 -[NSCondition waitUntilDate:] + 357
3 com.apple.Foundation 0x00007fff8db436d9 -[NSConditionLock lockWhenCondition:beforeDate:] + 235
4 com.apple.installframework 0x00000001062885a8 +[IFDTargetController(WorkerThread) _handleTargetRequests] + 77
5 com.apple.Foundation 0x00007fff8db18562 __NSThread__main__ + 1345
6 libsystem_c.dylib 0x00007fff93f22772 _pthread_start + 327
7 libsystem_c.dylib 0x00007fff93f0f1a1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8ccb06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93f24f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93f24ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93f0f191 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8ccb06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93f24f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93f24ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93f0f191 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8ccb06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93f24f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93f24ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93f0f191 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8ccb06d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff93f24f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff93f24ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff93f0f191 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff59a36438 rdx: 0x0000000000000000
rdi: 0x0000000000000c07 rsi: 0x0000000000000006 rbp: 0x00007fff59a36460 rsp: 0x00007fff59a36438
r8: 0x00007fff7bc3c278 r9: 0x00007fff59a36440 r10: 0x0000000020000000 r11: 0x0000000000000206
r12: 0x00007fff59a365c0 r13: 0x0000000000000000 r14: 0x00007fff7bc3d180 r15: 0x00007fff59a364a0
rip: 0x00007fff8ccb0212 rfl: 0x0000000000000206 cr2: 0x00007fff7bc35ff0
Logical CPU: 0
Binary Images:
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0x10620e000 - 0x106213fff JavaLaunching (1) <E89BD701-1C4E-3A44-8C32-6F81D2B53D13> /System/Library/PrivateFrameworks/JavaLaunching.framework/Versions/A/JavaLaunch ing
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0x7fff8aee7000 - 0x7fff8af36ff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
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0x7fff8af3d000 - 0x7fff8af5eff7 libCRFSuite.dylib (33) <736ABE58-8DED-3289-A042-C25AF7AE5B23> /usr/lib/libCRFSuite.dylib
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0x7fff8b029000 - 0x7fff8b029fff com.apple.AOSMigrate (1.0 - 1) <585B1483-490E-32DD-97DC-B9279E9D3490> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
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0x7fff8b55f000 - 0x7fff8b566fff com.apple.phonenumbers (1.1 - 47) <E6A01FEF-9C6D-3C18-B378-63F4134756E6> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
0x7fff8b567000 - 0x7fff8b567fff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
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0x7fff8c79a000 - 0x7fff8c818ff7 com.apple.securityfoundation (6.0 - 55115.4) <C5461971-E455-31A6-99B8-AF80C4BC26DD> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
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0x7fff8c934000 - 0x7fff8c942fff com.apple.Librarian (1.1 - 1) <5AC28666-7642-395F-A923-C6F8A274BBBD> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff8cb30000 - 0x7fff8cb3dff7 com.apple.NetAuth (4.0 - 4.0) <F5BC7D7D-AF28-3C83-A674-DADA48FF7810> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
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0x7fff92aa5000 - 0x7fff92adfff7 com.apple.GSS (3.0 - 2.0) <423BDFCC-9187-3F3E-ABB0-D280003EB15E> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff92ae0000 - 0x7fff92aecff7 com.apple.DirectoryService.Framework (10.8 - 151.10) <DA05EF06-8EBD-3759-B5D3-E6FC86C5D850> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff92aed000 - 0x7fff92aeeff7 libremovefile.dylib (23.2) <6763BC8E-18B8-3AD9-8FFA-B43713A7264F> /usr/lib/system/libremovefile.dylib
0x7fff92aef000 - 0x7fff92b4bff7 com.apple.Symbolication (1.3 - 93) <F2C7E0B6-B241-3020-B30A-0636D0FA3378> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff92b4c000 - 0x7fff92c6cfff com.apple.desktopservices (1.7.4 - 1.7.4) <ED3DA8C0-160F-3CDC-B537-BF2E766AB7C1> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff92c9f000 - 0x7fff92c9ffff libOpenScriptingUtil.dylib (148.3) <F8681222-0969-3B10-8BCE-C55A4B9C520C> /usr/lib/libOpenScriptingUtil.dylib
0x7fff92ca0000 - 0x7fff92ccefff com.apple.shortcut (2.2 - 2.2) <C573DB65-37FB-3DDC-AB19-525094346D9B> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x7fff92e2a000 - 0x7fff92e33ff7 com.apple.CommerceCore (1.0 - 26.2) <AF35874A-6FA7-328E-BE30-8BBEF0B741A8> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff92e34000 - 0x7fff92ed2ff7 com.apple.ink.framework (10.8.2 - 150) <84B9825C-3822-375F-BE58-A753444FBDE2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff92ed5000 - 0x7fff930bfff7 com.apple.CoreFoundation (6.8 - 744.19) <0F7403CA-2CB8-3D0A-992B-679701DF27CA> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff930c0000 - 0x7fff93a50627 com.apple.CoreGraphics (1.600.0 - 333.1) <C085C074-7260-3C3D-90C6-A65D3CB2BD41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff93a51000 - 0x7fff93b5cfff libFontParser.dylib (84.6) <96C42E49-79A6-3475-B5E4-6A782599A6DA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff93b5d000 - 0x7fff93ba1fff libcups.2.dylib (327.7) <9F35B58A-F47E-348A-8E09-E235FA4B9270> /usr/lib/libcups.2.dylib
0x7fff93ba2000 - 0x7fff93bccff7 com.apple.CoreVideo (1.8 - 99.4) <E5082966-6D81-3973-A05A-38AA5B85F886> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff93bcd000 - 0x7fff93e91fff com.apple.AddressBook.framework (7.1 - 1170) <A850809B-B087-3366-9FA0-1518C20831D3> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x7fff93e92000 - 0x7fff93eecff7 com.apple.opencl (2.2.19 - 2.2.19) <3C7DFB2C-B3F9-3447-A1FC-EAAA42181A6E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff93eed000 - 0x7fff93f0dfff libPng.dylib (851) <3466F35C-EC1A-3D1A-80DC-175857FA19D5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff93f0e000 - 0x7fff93fdaff7 libsystem_c.dylib (825.40.1) <543B05AE-CFA5-3EFE-8E58-77225411BA6B> /usr/lib/system/libsystem_c.dylib
0x7fff93fdb000 - 0x7fff94018fef libGLImage.dylib (8.10.1) <91E31B9B-4141-36D5-ABDC-20F1D6D1D0CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff940e0000 - 0x7fff940e2ff7 com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff940e3000 - 0x7fff940edfff libcsfde.dylib (296.18.2) <08092C5B-2171-3C1D-A98F-CF499A315DDC> /usr/lib/libcsfde.dylib
0x7fff94188000 - 0x7fff9421cff7 com.apple.CorePDF (2.2 - 2.2) <F17D7D37-4190-38E2-9F43-DD4F87792390> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x7fff9421d000 - 0x7fff9424bfff com.apple.CoreServicesInternal (154.3 - 154.3) <F4E118E4-E327-3314-83D7-EA20B1717ED0> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff9428d000 - 0x7fff9435fff7 com.apple.CoreText (260.0 - 275.17) <AB493289-E188-3CCA-8658-1E5039715F82> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff94360000 - 0x7fff9436bff7 com.apple.DisplayServicesFW (2.7.2 - 357) <EC87A00D-FE9C-3CFE-A98C-063C3D23085A> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff9436c000 - 0x7fff9436cfff com.apple.Accelerate (1.8 - Accelerate 1.8) <878A6E7E-CB34-380F-8212-47FBF12C7C96> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff9436d000 - 0x7fff944deff7 com.apple.QTKit (7.7.1 - 2599.41) <A645347D-3EEC-34A7-8051-A57AC60151EF> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff944df000 - 0x7fff944e2ff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff944e3000 - 0x7fff944e7ff7 com.apple.TCC (1.0 - 1) <F2F3B753-FC73-3543-8BBE-859FDBB4D6A6> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff944e8000 - 0x7fff94583fff com.apple.CoreSymbolication (3.0 - 117) <7D43ED93-BD81-338C-8076-6A932A1D19E8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff94584000 - 0x7fff945abfff com.apple.framework.familycontrols (4.1 - 410) <50F5A52C-8FB6-300A-977D-5CFDE4D5796B> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff946d7000 - 0x7fff947b1fff com.apple.backup.framework (1.4.3 - 1.4.3) <6B65C44C-7777-3331-AD9D-438D10AAC777> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff947b2000 - 0x7fff94833fff com.apple.Metadata (10.7.0 - 707.12) <69E3EEF7-8B7B-3652-8320-B8E885370E56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff94834000 - 0x7fff94849fff com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff9484a000 - 0x7fff94876ff7 libRIP.A.dylib (333.1) <CC2A33EB-409C-3C4D-97D4-41F4A080F874> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff94af9000 - 0x7fff94b41fff libcurl.4.dylib (69.2) <EBDBF42D-E4A6-3D05-A76B-2817D79D59E2> /usr/lib/libcurl.4.dylib
0x7fff94b4f000 - 0x7fff94e20ff7 com.apple.security (7.0 - 55179.13) <F428E306-C407-3B55-BA82-E58755E8A76F> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff94e21000 - 0x7fff94e59fff libtidy.A.dylib (15.10) <9009156B-84F5-3781-BFCB-B409B538CD18> /usr/lib/libtidy.A.dylib
0x7fff94e5a000 - 0x7fff94f4ffff libiconv.2.dylib (34) <FEE8B996-EB44-37FA-B96E-D379664DEFE1> /usr/lib/libiconv.2.dylib
0x7fff94fa7000 - 0x7fff94fbdfff com.apple.MultitouchSupport.framework (237.4 - 237.4) <0F7FEE29-161B-3D8E-BE91-308CBD354461> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff95019000 - 0x7fff95054fff com.apple.LDAPFramework (2.4.28 - 194.5) <7E4F2C08-0010-34AE-BC46-149B7EE8A0F5> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff95055000 - 0x7fff9511aff7 com.apple.coreui (2.0 - 181.1) <83D2C92D-6842-3C9D-9289-39D5B4554C3A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff9511b000 - 0x7fff95121fff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
0x7fff95122000 - 0x7fff9512ffff libbz2.1.0.dylib (29) <CE9785E8-B535-3504-B392-82F0064D9AF2> /usr/lib/libbz2.1.0.dylib
0x7fff95130000 - 0x7fff952cbfef com.apple.vImage (6.0 - 6.0) <FAE13169-295A-33A5-8E6B-7C2CC1407FA7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff952cf000 - 0x7fff9552aff7 com.apple.QuartzComposer (5.1 - 287.1) <D1DD68D1-05D5-3037-ABB6-BF6EB183C155> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x7fff95568000 - 0x7fff9556bfff com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff9556c000 - 0x7fff95574fff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
0x7fff95575000 - 0x7fff958a5fff com.apple.HIToolbox (2.0 - 626.1) <656D08C2-9068-3532-ABDD-32EC5057CCB2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff958a6000 - 0x7fff958d2fff com.apple.framework.Apple80211 (8.5 - 850.252) <73506CA1-CF76-3A98-A6F2-3DDAC10CB67A> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff958d3000 - 0x7fff958edfff com.apple.CoreMediaAuthoring (2.1 - 914) <CFA664F9-D5A7-3281-A12F-3ED8A98FD8C1> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff958ee000 - 0x7fff958fdff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib
0x7fff958fe000 - 0x7fff9592fff7 com.apple.DictionaryServices (1.2 - 184.4) <054F2D6F-9CFF-3EF1-9778-25C551B616C1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff95930000 - 0x7fff95985ff7 libTIFF.dylib (851) <7706BB07-E7E8-38BE-A5F0-D8B63E3B9283> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff95988000 - 0x7fff959d7fff com.apple.framework.CoreWiFi (1.3 - 130.13) <CCF3D8E3-CD1C-36CD-929A-C9972F833F24> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff959d8000 - 0x7fff95a58ff7 com.apple.ApplicationServices.ATS (332 - 341.1) <BD83B039-AB25-3E3E-9975-A67DAE66988B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff95a59000 - 0x7fff95ab2ff7 com.apple.ImageCaptureCore (5.0.4 - 5.0.4) <84F003C2-5758-3D0A-8644-F3A0BA4F22FC> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff96a73000 - 0x7fff96b46ff7 com.apple.DiscRecording (7.0 - 7000.2.4) <49FD2D2F-4F2C-39B6-877B-6E3172577D18> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff96b47000 - 0x7fff96b98ff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <A4341BBD-A330-3A57-8891-E9C1A286A72D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff96b99000 - 0x7fff96dceff7 com.apple.CoreData (106.1 - 407.7) <24E0A6B4-9ECA-3D12-B26A-72B9DCF09768> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff96dd7000 - 0x7fff96de5ff7 libkxld.dylib (2050.48.11) <6D1610C7-79F8-38A5-BFB2-F58F134BC8EA> /usr/lib/system/libkxld.dylib
0x7fff96e41000 - 0x7fff96e4dfff com.apple.login (2.0 - 2.0) <2CE05B78-5D08-3666-B816-6E1874386407> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x7fff96e4e000 - 0x7fff96e4fff7 libdnsinfo.dylib (453.19) <14202FFB-C3CA-3FCC-94B0-14611BF8692D> /usr/lib/system/libdnsinfo.dylib
0x7fff96edb000 - 0x7fff96efaff7 libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib
0x7fff96f89000 - 0x7fff97086ff7 libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib
0x7fff97087000 - 0x7fff97087fff com.apple.Carbon (154 - 155) <372716D2-6FA1-3611-8501-3DD1D4A6E8C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff97088000 - 0x7fff9733fff7 com.apple.MediaToolbox (1.0 - 926.106) <57043584-98E7-375A-89AE-F46480AA5D97> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff97340000 - 0x7fff97344fff com.apple.IOSurface (86.0.4 - 86.0.4) <26F01CD4-B76B-37A3-989D-66E8140542B3> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff97345000 - 0x7fff9737bfff libsystem_info.dylib (406.17) <4FFCA242-7F04-365F-87A6-D4EFB89503C1> /usr/lib/system/libsystem_info.dylib
0x7fff9737c000 - 0x7fff973c9fff com.apple.CoreMediaIO (309.0 - 4163.1) <8FD1C1A9-25C5-3B9E-A76D-BE813253B358> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff973ca000 - 0x7fff9740dff7 com.apple.RemoteViewServices (2.0 - 80.6) <5CFA361D-4853-3ACC-9EFC-A2AC1F43BA4B> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff9740e000 - 0x7fff9740efff libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib
0x7fff9740f000 - 0x7fff9741cff7 com.apple.HelpData (2.1.4 - 85) <EE68BDCC-AF2E-34D3-8E4F-87379E3A4D8E> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x7fff9741d000 - 0x7fff97474ff7 com.apple.AppleVAFramework (5.0.19 - 5.0.19) <541A7DBE-F8E4-3023-A3C0-8D5A2A550CFB> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 20
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2343
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=194.6M resident=171.4M(88%) swapped_out_or_unallocated=23.2M(12%)
Writable regions: Total=1.2G written=8412K(1%) resident=39.3M(3%) swapped_out=0K(0%) unallocated=1.2G(97%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 172K
CG image 116K
CG raster data 116K
CG shared images 192K
CoreImage 8K
CoreServices 1904K
JS JIT generated code 128.0M
JS JIT generated code (reserved) 896.0M reserved VM address space (unallocated)
MALLOC 99.6M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 44K
OpenCL 44K
STACK GUARD 56.0M
Stack 13.1M
VM_ALLOCATE 80.2M
__DATA 17.8M
__IMAGE 528K
__LINKEDIT 53.0M
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.
Similar Messages
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I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I had to uninstall itunes so that I could load this version as the update to version 11 kept failing. The PC says 11.1.1.11 is correctly loaded, but I now cannot open itunes. Any advice on how to get itunes working again?
Hello there, ytnoj.
Uninstalling and reinstalling iTunes can be a tricky endeavor and must be done in a very specific way. The following Knowledge Base article provides the step-by-step of the process:
Removing and Reinstalling iTunes and other software components for Windows XP
https://support.apple.com/kb/HT1925
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I'm getting an error message when trying to open itunes on my desk top
I'm getting a Run time error when trying to open itunes on my desktop
Hello, Sherry.
Thank you for visiting Apple Support Communities.
Here are the steps I would recommend going through as they should resolve the issue.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Jason H. -
Keep getting an error message when trying to open iTunes 11 after installing...running Windows ...have tried most fixes ...message says ...iTunes.exe - Bad Image ...iTunes c:\Program Files(x86)\Common Files\Apple Apple Application Support\CoreADI.dll is not designed to run on Windows or it contains an error .....
Also when iTunes first opesn after installing ....the message come up that says "A required iTunes component is not installed .please repair or reinstalll iTunes (-45075)"
Have repaired , reinstalled , created and used a restore point etc etc
How do I fix this !!! Please...iTunes.exe - Bad Image ...iTunes c:\Program Files(x86)\Common Files\Apple Apple Application Support\CoreADI.dll is not designed to run on Windows or it contains an error .....
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP,head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever -
Error -50 when trying to open itunes
i keep getting an error -50 message when trying to open itunes...i have tried uninstalling and reinstalling i tunes. i can see and play individual songs from my library though. suggestions?
Apple just released iTunes 10.3.1 and this article to fix this problem. It looks like you'll just have to update to iTunes 10.3.1.
iTunes: "-50" alert when syncing your iOS device to iTunes 10.3
WTH. -
Error - 50 when trying to open iTunes. Have tried uninstalling all 6 components and reinstalling but no joy Happened after an upgrade. Can anyone help?
By way of experiment, let's try launching iTunes as an administrator.
In Computer, open Local Disk C: or whichever drive you have your program files installed on.
If you have a 32-bit version of Windows, open the "Program files" folder.
If you have a 64-bit version of Windows, open the "Program files (x86)" folder.
Open the "iTunes" folder.
Right-click on the iTunes.exe file and select "run as administrator".
Does it launch without the -50 now? -
I'm recieving and error (-50) when trying to open itunes 10.5 beta. Any suggestions would be greatly appriciated!!!
As a registered developer which should be the only way you have access to the iTunes and iOS BETA, you have access to direct communication with the appropriate Apple personnel and/or access to the Apple forums for registered developers.
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I received an error when trying to open itunes
I received an error when trying to open itunes. It said itunes stopped working, so I tried to uninstall and re-install. It let me install it, but when I tried to open it, it gave me the same error message. How can I get itunes back on my laptop (windows).
Perhaps is post what the error is someone might be able to offer assistance.
Also, have you had a look here > http://www.apple.com/support/itunes/troubleshooting/ -
i upgraded to mavericks on macbook air now when trying to open iTunes it says power pc applications not supported
Drag the newer iTunes icon from the Applications folder to the Dock and remove (control key / Options) the older version.
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I get the following error when trying to open iTunes
I get the following error when trying to open iTunes:
iTunes.exe - Entry Point Not Found
The procedure entry point
AVCFAssetCreateWithByteStreamAnd Options could not be located in
the dynamic link library AVFoundationCF.dll.
Any help would be much appreciated.
Thanks,
JohnI get the same error,
Have you found any solution?
Please let me know
Thanks
Premal -
Preview freezes when trying to open images - other programs have no trouble
Preview freezes when trying to open images - other programs have no trouble with the same file. This problem is somewhat intermittent.
I have replaced the Preview application by moving a copy from another equivalent machine - no luck.
Did not find any preferences file trash, though I looked.
Is there one?
Any suggestions?
Thanks.Edwin,
The .plist for Preview should be located @ ~/Library/Preferences/com.apple.Preview.plist (where "~" is your Home folder).
Trash the file, logout/login or reboot your computer and try opening the app and opening the offending file again.
Let us know if any luck with finding the .plist there and opening your file?
littleshoulders [:-) -
When trying to open itunes i'm receiving a message stating "this folder is on a locked disk or you do not have write permissions" Any idea what I need to do to get it working. The issue happened after I installed DJ Software
Read the part about changing permissions on the iTunes folder in: https://discussions.apple.com/message/11583914
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when trying to open itunes red x box opens with "new itunes library". No options provided
Sorry reply is only to say "ditto" except for iPod involvement. I can't repair iTunes, can't access it when in programs/features
Any other suggestions out there? I tried reinstall, no difference. Had latest version anyway. Only thing different I did the last time I was able to get into iTunes was listen to radio streams. ?????? -
Eror when trying to open ITunes after installing
I get this error when I try and open iTunes immediately after installing it on my new Windows Vista pc. Please help.
"The folder itunes can not be found or created and is required. the default location for this folder is in side the My music folder."
HP Other OS Vista"The folder itunes can not be found or created and is required. the default location for this folder is in side the My music folder."
the interesting complication here is that you're getting this in Vista, rather than XP. since it's typically associated with a Registry problem on the PC, i'd proceed with extreme caution if you tried to adapt the standard techniques. (i'm honestly not sure if TweakUI is even compatible with Vista.)
anyhoo, all these caveats being mentioned, the standard place to start with one of these in XP is with the following document:
iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
... and, in XP, the standard thing to try if you run into the complication where My Music doesn't appear as an option in TweakUI is the alternate procedure from this Nigel Carpenter post:
Nigel Carpenter: re: Itunes problem
whether or not these work in Vista will depend on how the registry is structured there. if any expert on cross-OS Registry comparison could weigh in at this point, i'd be most obliged. -
Why do I get an error message when trying to open Itunes??????
I have installed I tunes on to my computer about ten separate times now and every time I try to open it I get a message that says.
" The folder "iTunes" could not be found or created,and is required. The default location for this folder is inside the "My Music" folder."
Can anyone help me out????" The folder "iTunes" could not be found or created,and is required. The default location for this folder is inside the "My Music" folder."
the best place to start with that one is with the following document:
iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
but if you run into the complication where My Music doesn't appear as an option in TweakUI, perhaps try the alternate procedure from the following Nigel Carpenter post:
Nigel Carpenter: re: Itunes problem
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