Installer has detected that a previous operation did not complete with another user

Hi experts,
I actually have a SAP Business Objects 4.0 SP4 and I try to upgrade to 4.1 SP2.
The documents I found on the topic clearly let me understand that it could be totally and easily achieved.
However, I keep having this error message :
In the CMC, I successfully disabled all the servers (except the CMS) then I restarted the SIA in order to kill all the active sessions.
Could you please give me some counsels?
Thanks a lot!

That's OK, I finally found the solution :
SAP BO 4.0 SP02 update to SP05 "Incomplete Operation Detected"
Thanks!

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