"Installer" pops up for no known reason with a HUGE RAM usage?!

I guess (I may be wrong) it happens when I have any torrent client (e.g. utorrent, bittorrent) opened and downloading. "Installer" appears in activity monitor's memory list and its usage increases until my used memory reaches 7.99/8.00. If I do not instantly prevent this from happening, then the window that prompts to force quit will pop up. After that no matter what I do my mac would freeze and the only option to resolve this problem is to restart. Please help, thanks in advance!

You installed some kind of malware.
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press thereturn key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press returnthree times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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    I began searching the discussions on here to determine what may be the problem at hand.  I hadn't spilled anything or mishandled the laptop in any way, so that was not to blame.  I came across discussions of battery swelling disrupting trackpad operation and thought it seemed possible.  Not wanting to attempt a diagnosis on my own, I called customer service.  The woman I spoke with said it didn't sound like a software issue as the mouse did not behave in the same manner.  She did tell me that because my phone support had expired I would have to pay a fee to receive any troubleshooting help.  This infuriated me - a company not willing to help a customer troubleshoot via the phone???  Mindy informed me that I could take it to the nearest apple store (over an hour away, might I add) and see if they could be any help.  She set up an appointment for me the next day at 3:00. 
    At the Apple store, I checked in with a man whose role was not entirely apparent to me; he seemed disinterested in the swarm of people in the store and more focused on looking important with his iPad (A sales rep. had to tell me that he was the one I would need to check in with - I don't even think Mr. iPad made direct eye contact with me during this process).  After I was paired up with my designated  "Genius" I informed him of the problem, and what I suspected it might be.  He turned the computer off and back on running his diagnostic tests.  Nothing seemed to be out of sorts, so he took it to the back to inspect the innards of my beloved MacBook Pro.  He came back a few minutes later, and told me the battery looked fine, and that everything else looked fine as well.  He then told me that the trackpad itself must be to blame, and that it would cost me 50 some dollars and an additional 30 something for labor.  I asked why the trackpad was malfunctioning, as I had taken good care of my computer.  I was informed that sometimes trackpads stop working.  Sure, they may stop working, but not on a computer under two years old that shows no signs of mishandling!  I told him I shouldn't be expected to pay for this due to this reason.  He told me that he couldn't waive the parts fee and that IT WAS A CHEAP REPAIR ANYWAYS.  I was appalled and told him that actually, $50 is a lot of money to me - the computer was a gift and I don't take $50 lightly.  He backtracked, saying that in comparison to other repairs it was cheap.  I asked to speak with his manager, who came out and told me the same thing.  They would waive the labor fee and charge me for the part.  The labor wound up taking about 15 minutes - definitely not justifying the cost of the "labor".  The final paperwork I received stated:
    Issue Verified:  No
    Known Liquid Damage:  No
    Issue:  Trackpad tracking issues
    Steps to Reproduce:  Checked at the bar
    Proposed Resolution:  Replace trackpad and waive labor
    Cosmetic Condition:  Minor scratched and abrasions
    Seeing as how a laptop is useless without the mouse, and the fact that I have no car and had to get a ride for the over-an-hour trip, I really had no choice but to have them replace the trackpad.  I am, however, FURIOUS that I was made to pay for a new trackpad when I had done nothing to cause the first one to fail.  I thought that when you purchased a MacBook PRO that you were purchasing a top of the line product "DESIGNED TO LAST...FOR A LONG, PRODUCTIVE LIFE".  No one in their right mind would shell out over a grand for a machine designed to last...less than two years!  I have babied this computer and rarely ever take it of the house - solely because I did not want to make a stupid mistake and ruin a very expensive, very important piece of equipment! 
    I am wondering if Apple is ever held accountable for these sorts of issues?  In the case that a piece of hardware malfunctions on an otherwise pristine computer with no known reason, should Apple be obligated to fix the part?  As Apple states that their products are "designed to last for a long, productive life", shouldn't they be required to fix problems like this?  Isn't that false advertising?  I wasn't even given a real reason as to why my trackpad failed!  Also, if the trackpad has a manufacturing/design error, Apple should be required to replace this for me - warranty or not.  (After over a month of calling about a problem with an iPod out of warranty for over a year, I finally found a rep who recognized the manufacturing error presented and had it repaired, free of charge). 
    Has anyone else had success in holding Apple accountable for this on a product that is out of warranty?  If so, I would love to hear about it - I am going to be writing Apple a formal letter of complaint and would like to know if anyone has had them own up to the problem, along with the case #.  Also, does anyone know what could have caused the trackpad to malfunction in the first place? 

    This is going to be a hard argument and you may not like the answer.
    Were you ever offered the AppleCare extended warranty when you purchased your MBP? Like you said above ..its a "Pro" model and it should have good quality parts.  Believe it or not the MBP is very well made.  However, like all stuff we buy it there is a chance it breaks.  Unfortunately you had a failure.  There isn't much you can do when you purchased the MBP you were made aware of the one year warranty and were giving the option to extend the warranty through AppleCare.  Thats the arguement that Apple is going to make. 
    If I were you I wouldn't write a angry letter to Apple.  If you write a reasonable letter that expresses your concerns over the quality of the Apple product you will be suprised what you may receive rather then writing a angry blast of their company.  Basically write the letter step away from it for a couple hours reread and rewrite it.

  • The Audio portion of my 30 pin slot on my iPhone stopped working for no known reason. I tried both resetting and reinstalling everything is there anything else I can do?

    The Audio portion of the 30 pin slot on my iPhone 4 stopped working for no apparent reason. It neither powers on my JAM apogee and Tascam IUS interfaces or  feeds audio in and out of it. I have tried both resetting and reinstalling everything on the iPhone 4. Is there anything I can do to make the 30 pin slot to work again? The interfaces work fine on others devices and they used to work very well on the phone previously.
    Thanks for any suggestions and help,
    Dano

    Hi shanny202.
    Really strange problem you have there. I have a few questions though.
    Please try again and try to make the phone as a new without restoringen with you iCloud-data or backup-data from iTunes. Maybe it is something wrong with the data (strange).
    Anyway, i think you should call Apple Support or visit an Apple Store, don't forgot to make a Genius Bar reservation.
    You locate the nearest Apple Store here: http://www.apple.com/retail/storelist/
    And here is Apples phone numbers around the world for support: http://support.apple.com/kb/HE57

  • HP Envy 120 goes offline for no known reason, WiFi connection appears good

    HP Envy 120 installed on WiFi network with Linksys EA-6500 router / WPA-PSK, working fine for several months.
    Now, I can print a few pages, but then the I get a "printer offline" message even though it is still connected.
    I verified IP address (fixed) and verified that I have the latest drivers via HP Update on the PC and automatic updates directly on the printer.
    When this problem happens, I have found that by turning WiFi off, then on again, printing resumes for a while.
    I have verified that the auto-off setting is OFF.
    Athe configuration tests come up clean. Signal strength is 5 and I have no reason to suspect that is an issue. I am not sure this is relevant, but the "disconnect count" shows 5 in the past 24 hours, with 612 total.
    Sofware environment is Windows 8.1 Pro on a Dell XPS-8500, but no reason to suspect this setup as the previous Envy 112 worked flawlessly before it was moved elsewhere.

    Looks like you have done item 2, but you need to verify item 1.
    These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and make your router secure and hack proof.
    1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). 
        This is for Linksys routers but can be used for all routers.  Verify your DHCP range and change this
        first if needed.
    2. Verify in the printer that 'Auto Off' is disabled.  Use the Embedded Web Server (EWS) by going to the  
        printers IP address in your browsers address bar, click  Settings Tab/Auto Off.  Or use the Printer
        Assistant, Printer Home Page (EWS). 
    In the router:  (Refer to your router manual for information)
    3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest. 
    4. Set router to 20Mhz only, or 145Mbps depending on router. 
    5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 
    6. Disable WPS and never use it and disable UPnP for the routers security.  Nobody can hack your
        system now and helps with wireless connectivity (if you want to know why, search the web). 
    7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
        they must be different for all bands, even for any Guest networks. 
    8. Save all settings.  Power off both, wait 2 mins.  Power on router wait 2 mins. 
    9. Power on printer and verify it reconnects to router. 
    Windows 7/8/8.1   Is Network Discovery on or off?
    Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
    Under Home or Work (current profile) / Network Discovery.
    Select "Turn on network discovery" and save changes.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • IPhone5 Disabled for No Known Reason

    Today while riding my bike I was using my iPhone5 to listen to a recorded radio program in my iTunes Library and Motion-X GPS to record my track.  After an hour and a half, my iTunes playback stopped so I stopped to check my phone to see what the problem was.  On the screen it was displaying "iPhone Disabled" and something about 15 minutes.  As soon as I got home, I was able to reboot my phone which then operated normally. 
    The phone had plenty of charge and I had shut down all other apps except the two I was using.  I use it this way often and it's never happened before.  Is there some reason this may have happened?  
    Thanks for any ideas.

    Hi ahough,
    The "iPhone is disabled" message is normally a result of entering a lock screen passcode incorrectly too many times. Depending on how you were carrying the iPhone (pocket, bag, etc), you may have been getting inadvertant button and screen presses (similar to "pocket dialing") that the phone thought were passcode attempts. For more information on disabled devices, you may find the following article helpful:
    iOS: Forgot passcode or device disabled
    http://support.apple.com/kb/ht1212
    Regards,
    - Brenden

  • IPad lost iPages documents for no known reason

    My wife lost all of her Pages documents on her iPad (iPad 1) sometime over the past few weeks.  She uses Page version 1.7.2. Her iPad was not updated to have caused anything like this. I'm more appreciative of Mac systems and she naturally blames me. However, I don't use her iPad although I  try to support her.  How could either of us accidentally lost data and can we restore it?  I can't find them on her iPad, on iCloud or backed up on my Mac.
    We have iCloud but it doesn't appear to be there either.  I know this is a wide open question but this problem has me very perplexed.  We have a network in the house and I run OSX 10.9.3 on my mid 2010 iMac. My wife's iPad is running iOS 5.1.1 which itunes says is the latest software.

    It seems like you have checked all of the normal areas.  Go to Settings > Pages on the iPad and see if "Use iCloud" is on.  I know that you stated the documents are not on iCloud at this time, but this will confirm if that is where they were being hosted.  If that has been on the whole time and the documents are now missing from the iPad and iCloud.com, then I would contact Apple and tell them you have experienced iCloud data loss and need someone to see if they can help you recovery your files if possible.  Time is of the essence in this scenario.  http://getsupport.apple.com
    If "Use iCloud" is not on indicating that the iPad was storing all documents locally on the iPad, then the only way to recover those files is to restore from a backup of the iPad.  iOS: Back up and restore your iOS device with iCloud or iTunes

  • Iphone 4s turns/shuts down completely for no known reason, why?

    my new iphone 4s shut down completely...and only holding the home button and on/off button reboots the phone.  but what causes it to automatically shut down to the point where itunes does not recognize the phone?

    Ok, well thanks for confirming this.
    I have two other questions...
    I found this : '' If you're getting the unit fixed by Apple, be aware that you must have the original HD installed. If it's a third-party SSD or hybrid, Apple will tack $950 to the bill; if you don't have the original drive anymore, Apple will return your laptop unrepaired. '' 
    Is that true ? Because I actually have a hybrid HD and don't have the original...nor 950 $ ...
    I found this information on : http://logicboardmac.blogspot.ca
    Finally, I also found information about a flat rate repair option ?
    http://nwsinglespeed.hubpages.com/hub/Do-You-Know-About-Apples-Flat-Rate-Repair- Pricing
    Anyone knows anything about this ? Woud this apply to my macbook pro ?

  • HT5622 Why does a Verification message keep popping up for no apparent reason?

    So I've been trying to sign in to buy a new song for my ipod when I got a verification message to verify my account on iTunes. I've done this before so I know what to do. I noticed in the small message box that it says this is the first time I've ever bougth something on this device. I thought it was odd because I've bought a few things before and I've never had this specific message come up. I have no idea why it is. When I click on the verify account it takes me to the verification question page bla bla... I put in my answers and.... They're wrong? I know the answers I haven't forgotten them but it says I have them wrong! (Now this is getting a little of topic so I'll just back up) Why is this message appearing? How can I fix this question issue? My account has been locked because of this! I've tried to look at support but I haven't sent any  emails because I want to figure out why this is coming up first.

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Bookmarks page pops up for no apparent reason until minimized??

    After using the "Favorites" page (Bookmarked locations), the favorites will show up again
    until I either close it or minimize it. Can be annoying when inputting information online or
    shopping.
    This question is being posted on a IE computer.

    The Unsorted Bookmarks folder doesn't show in the Bookmarks Menu, but instead opens the Bookmarks Manager in a separate window and this window stays open until closed.<br />
    You can do some management every now and then and move the bookmarks in the Unsorted Bookmarks folder to a folder in the Bookmarks Menu folder.
    *http://kb.mozillazine.org/Sorting_and_rearranging_bookmarks_-_Firefox
    *https://support.mozilla.org/kb/Sorting+bookmarks
    You can also access the Unsorted Bookmarks folder via the bookmarks sidebar.
    *You can toggle the Bookmarks sidebar on/off via "View > Sidebar > Bookmarks" or "Ctrl+B" (Command+B on Mac)

  • Office Communicator window keeps popping up for no reason

    Has anyone seen an issue with Communicator (Office 2010) popping up from a minimized position for no reason.  The user is running Windows 7 and keeps Communicator minimized.  But the window pops up for no apparent reason throughout the day and
    the user is not receiving a message from anyone.
    If anyone has a solution, I would greatly appreciate it.  Thanks very much. 

    Hi,
    Please go to Control Panel -> Programs and Features to repair the Installation of Office, check if the issue persists.
    If the issue still exists, I suggest you perform a clean boot to determine whether background programs are interfering with Communicator:
    http://support.microsoft.com/kb/929135
    I hope the information is helpful.
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Safari Just Stopped Working for No Apparent Reason  -- What's Up?!

    Hi there
    I'm new to this group, and I really hope someone can help...
    For no known reason, the other day my Safari browser started to load VERY slowly and then eventually it quit. Apart from temporary trouble with broadband service, nothing has changed in my computer set-up. Now I can't even load Safari without it stalling and then quitting or 'hanging'.
    I tried resetting Safari in the Preferences tab, and also testing all plug-ins and then re-installing (it only gave me the option of upgrading to the same version of Safari i had been using) -- all to no avail.
    Any ideas?
    Thanks!

    Hi Klaus
    Thanks for the welcome and offer of help -- much appreciated.
    OK, here's the info you asked for:
    2010-01-14 11:43:02.875 Safari[194] An uncaught exception was raised
    2010-01-14 11:43:03.129 Safari[194] * -[NSConcreteFileHandle readDataOfLength:]: Input/output error
    2010-01-14 11:43:03.130 Safari[194] * Uncaught exception: <NSFileHandleOperationException> * -[NSConcreteFileHandle readDataOfLength:]: Input/output error
    Jan 14 11:43:41 user-users-Vindaals crashdump[202]: Safari crashed
    Jan 14 11:43:47 user-users-Vindaals crashdump[202]: crash report written to: /Users/useruser/Library/Logs/CrashReporter/Safari.crash.log
    2010-01-14 19:20:54.056 Safari[313] An uncaught exception was raised
    2010-01-14 19:20:54.094 Safari[313] * -[NSConcreteFileHandle readDataOfLength:]: Input/output error
    2010-01-14 19:20:54.094 Safari[313] * Uncaught exception: <NSFileHandleOperationException> * -[NSConcreteFileHandle readDataOfLength:]: Input/output error
    Jan 14 19:22:52 user-users-Vindaals crashdump[324]: Safari crashed
    Jan 14 19:23:16 user-users-Vindaals crashdump[324]: crash report written to: /Users/useruser/Library/Logs/CrashReporter/Safari.crash.log

  • Nokia 6500 on 3 - known issue with signal recepti...

    Does anyone know if Nokia and 3 have yet developed a fix for the known issue with 3 reception on the 6500?
    I just spent close to two hours talking to 3 about this. We got a 6500 "upgrade" from 3 and have discovered that the phone doesnt work anywhere around our home, or the locality of our home. We have reverted to a 4 year old 6680 from the back of our wardrobe which will show 4 bars of signal when the brand new 6500 shows no signal at all.
    3 advised that very poor ability to get a signal is a known issue with this phone, however as we did not report it to 3 within the 14 day period they expect us to stay out the contract or pay a near £400 termination fee. (or take a much inferior phone which is "the only model we are authorised to offer as a replacement"). (The reason we didnt report it was that as we had been happy with our existing model we didnt swap the sim card over straight away. When we did discover it we tried 3's suggestion of upgrading the firmware (the phone arrived with a 2007 version) but this did nothing to help.
    What really bugs me is that 3 contacted us in September and spent close to an hour an the phone persuading us to upgrade to the 6500. That's five months at least after it was a known issue and being worked on by Nokia and 3. (There are posts within this Support Forum discussing the issue that go back to April at least.)
    I will be reporting 3 to trading standards but am curious as to what progress has been made (if any) on sorting this issue out?
    I also thought it may be useful for others to be aware of as it will allow them to make a more informed decision about the phone, and about 3's attitude to their customers. We have been with them for over 5 years.
    At one point, when I told the manager/supervisor that I had become aware of the fact that it was an issue that was well-known 5 months before 3 persuaded us to upgrade, he suggested that it was out fault for not researching the web and forums well enough, and that I should have discovered this before agreeing to take the phone.
    Amazing.
    Be warned!!!!!
    Stormy

    Hi all - sorry I stopped monitoring the thread in the run up to christmas but thanks for your replies.
    shumboy, redroxy, roslily, ginger25
    very sorry to hear you are all experiencing the same problems and that 3 are as unhelpful with you as they were with us. my guess is that the problem with this phone is so widespread that they would let themselves open to too much cost if they started actually doing the right thing and replcing them like for like. I also think the suggesiton that the only way out of a contract is to pay out £260+ (£300 in our case) after it was their own promises of what a good phone it is, despite the fact that this significnt problem has been known about for months, that persuaded people to take the contract is tantamount to fraud and that certainly trading standrads should be informed.
    gaz_level2 - thanks for the information you gave which confirms that there are known issues with H3G signals and the 6500 especially. I didnt understand some of the detail as I am not technical but I hope others seeing this post may get the info they need to make an informed decision should 3 continue with their despicable practice of enticing people into signing up based on what a great phone this is.
    wafush - if you are considering 3 : NO NO NO
    Ben - you are lucky to have a 6500 that is working (based on replies to this thread and on other boards) and you are right that people dont start threads complimenting phones. I started this one for two reasons: a) to see if/how-many others had the same problem and b) inform people about it and what help they could expect from 3 when the problem does occur
    Steve/Hamraam - we seem to be in a ridiculous situation where the newest phones are actually less good at making and receving phone calls than phones of 5-6 years ago! They're brilliant for taking photos, browsing the web, playing MP3's. But for simple phone calls... ? And dont get me started on battery life! My old 6310 can last two weeks if I switch it off overnight. Most of the new phones require re-charging at least every other day and if you use push email make that once per day minimum.

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