Installer Problems - PS CS4 Extended into CS5 Extended

A couple of weeks after I upgraded to CS4 Extended, CS5 Extended was released, and Adobe was nice enough to 'grandfather' me into an upgrade.
However, when I install, it doesn't work.  It asks for 'eligible' upgrade products, and while CS4 is on the list, CS4 Extended is NOT...????
So am I out of luck?   Am I doing something wrong here?  Why would someone be eligible to upgrade from CS4 to CS5 Extended, but not from CS4 extended to CS5 Extended.
This is one of these frustrations that really gets you...because I know that in my neighborhood there are probably already ten people using CS5 Extended, and the only reason they can is that they're unethical and using a cracked version.
How do I get around this?  I'm running in 'trial' now
JT

If it asks just for "Photoshop CS4", then according to Adobe's own linguistics this would cover both versions. in that case inputting the serial would be the only differentiation criteria. If it doesn't work, then call support. You may have been given a wrong serial and only they can handle this. This is a user forum, after all...
Mylenium

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