Installer processs DRAINS ALL RAM (sophos problem too..)
Hello!
My system suddenly runs REALLY SLOW, then I have to delete the installer process and it gets better. FOllowing is my system report. As you can see I have sophos which I would love to UNINSTALL YET, I cant..... Why? Because I deleted the app from the trash bin, yet all this inner processes do not stop happening. I tried downloading another antivirus or even sophos again to uninstall it and it SHUTS ME DOWN, saying "OH you ALREADY HAVE SOPHOS SO YOU CANNOT DO THAT............."
Let me know if you can help! I can follow any instructions, I appreciate thanks in ADVANCE!!
PS: as you can see installer takes 87% of my RAM.... *** >.< ..... Oh and I already uninstalled the malware Genio with the use of TMS adware removal.
I need urgent help! Im having the same problem. PLEASE THANK!
HERES THE REPORT:
Hardware Information:
MacBook Pro (13-inch, Late 2011)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 3 days 0:35:16
Disk Information:
ST9500325ASG disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (199 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.devguru.driver.SamsungACMControl (1.2.58 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.2.58 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungComposite (1.2.58 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.2.58 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.2.58 - SDK 10.6) Support
Problem System Launch Daemons:
[failed] com.apple.AOSNotificationOSX.plist
[failed] com.apple.installd.plist
[failed] com.apple.softwareupdated.plist
[failed] com.apple.wdhelper.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.managementagent.plist Support
[running] com.sophos.messagerouter.plist Support
[running] com.sophos.notification.plist Support
[loaded] com.spotflux.Spotflux.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[running] com.akamai.single-user-client.plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.facebook.videochat.[redacted].plist Support
[running] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.update.plist Support
[failed] com.google.GoogleContactSyncAgent.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist Support
User Login Items:
iTunesHelper
Music Manager
AdobeResourceSynchronizer
TuneupMyMac
KiesAgent
KiesViaWiFiAgent
SophosUIServer
Internet Plug-ins:
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.02 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.02 - SDK 10.6 Support
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.0.0 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
Omnibar: Version: 1.2
Cuevana Stream: Version: 3.1.5
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
bjnplugin_2.4.143.8: Version: bjnplugin 2.4.143.8 - SDK 10.8 Support
bjninstallplugin_2.4.143.8: Version: bjninstallplugin 2.4.143.8 - SDK 10.8 Support
3rd Party Preference Panes:
Akamai NetSession Preferences Support
Flash Player Support
Growl Support
MusicManager Support
Time Machine:
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Destinations:
Harrick [Local] (Last used)
Total size: 0 B
Total number of backups: (null)
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
86% Installer
7% AdobeReader
3% com.apple.internetaccounts
1% WindowServer
1% accountsd
Top Processes by Memory:
686 MB Installer
55 MB AdobeReader
33 MB Finder
33 MB Google Chrome
20 MB WindowServer
Virtual Memory Information:
13 MB Free RAM
589 MB Active RAM
586 MB Inactive RAM
1.04 GB Wired RAM
24.10 GB Page-ins
950 MB Page-outs
So... Thanks for your help, although Heres my issue! I reinstalled sophos to try to do uninstall it properly. Now first I did not see a sophos removal package, so I used the appzapper to remove it. Neverthelesss I am at the same place I was before. When I go on activity monitor and type sophos... Look what comes out
I literally CANNOT get rid of these... SOPHOS files dont even come up on my spotlight search. Seriously I need like a special tool to remove this, and when you click on them to check the path.. they are rooted to the kernel. I believe you cant mess with the kernel because its unstoppable,,
please help thanks!
SophosUIServer
7.4 MB
7
170
236
harrick007
0.0
1.22
0
0 bytes
0 bytes
0
0
No
No
0 bytes
0 bytes
32 Bit
0 bytes
0 bytes
0 bytes
No
No
0 bytes
SophosMessageRouter
3.5 MB
17
35
66
root
0.1
0.81
0
39 KB
27 KB
53
39
No
No
0 bytes
0 bytes
32 Bit
0 bytes
0 bytes
0 bytes
No
No
0 bytes
SophosManagementAgent
88.8 MB
12
69
67
root
0.1
7.04
1
22 KB
9 KB
26
15
No
No
0 bytes
0 bytes
32 Bit
0 bytes
0 bytes
0 bytes
No
No
0 bytes
SophosAutoUpdate
1.1 MB
5
57
69
root
0.0
0.06
0
0 bytes
0 bytes
0
0
No
No
0 bytes
0 bytes
32 Bit
0 bytes
0 bytes
0 bytes
No
No
0 bytes
SophosAntiVirus
1.5 MB
6
64
65
root
0.0
0.17
0
0 bytes
0 bytes
0
0
No
No
0 bytes
0 bytes
32 Bit
0 bytes
0 bytes
0 bytes
No
No
0 bytes
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Problem description:
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EtreCheck version: 2.0.11 (98)
Report generated November 23, 2014 at 5:57:30 EST
Hardware Information: ℹ️
Mac mini (Mid 2010) (Verified)
Mac mini - model: Macmini4,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
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BANK 1/DIMM0
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Bluetooth: Old - Handoff/Airdrop2 not supported
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NVIDIA GeForce 320M - VRAM: 256 MB
T27B350 spdisplays_1080p
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OS X 10.9.5 (13F34) - Uptime: 17:45:0
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Apple, Inc. Keyboard Hub
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Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
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[failed] com.apple.softwareupdated.plist
[failed] com.apple.wdhelper.plist
Launch Daemons: ℹ️
[running] com.backblaze.bzserv.plist Support
[loaded] com.bombich.ccc.plist Support
[running] com.bombich.ccc.scheduledtask.634C7FF4-41C6-4F77-AD49-6BE882A34414.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] jp.co.canon.MasterInstaller.plist Support
User Launch Agents: ℹ️
[running] com.amazon.music.plist Support
[running] com.backblaze.bzbmenu.plist Support
[running] com.bombich.ccc-user-agent.plist Support
[invalid?] com.coppertino.VoxHelper.plist Support
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Canon IJ Network Scanner Selector EX ApplicationHidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
Internet Plug-ins: ℹ️
IxquickPlugin: Version: 1.0 Support
SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
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Backblaze Backup Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
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Problem description:
Safari is using all memory in the Mac, despite version of OS X installed, currently 10.10
EtreCheck version: 2.0.10 (97)
Report generated November 2, 2014 at 8:14:59 AM EST
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2011) (Verified)
iMac - model: iMac12,1
1 2.8 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
empty empty empty empty
BANK 1/DIMM1
empty empty empty empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:7:56
Disk Information: ℹ️
ST31000528AS disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (804.34 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.carbonite.launchd.carbonitealerts.plist Support
[running] com.carbonite.launchd.carbonitestatus.plist Support
Launch Daemons: ℹ️
[running] com.carbonite.launchd.carbonitedaemon.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
User Internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: Unknown
Move_Media_Player: Version: Unknown
WebEx: Version: Unknown
Safari Extensions: ℹ️
LastPass
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences Support
Carbonite Support
Perian Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
98% CarboniteDaemon
8% Google Chrome
4% Google Chrome Helper
3% WindowServer
1% hidd
Top Processes by Memory: ℹ️
112 MB Google Chrome
94 MB Google Chrome Helper
94 MB CarboniteDaemon
86 MB ocspd
77 MB mds_stores
Virtual Memory Information: ℹ️
5.26 GB Free RAM
1.66 GB Active RAM
528 MB Inactive RAM
1.13 GB Wired RAM
1.29 GB Page-ins
0 B Page-outsAn example, roughly 5 minutes of Safari on the Google search page.
EtreCheck version: 2.0.10 (97)
Report generated November 2, 2014 at 9:02:22 AM EST
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2011) (Verified)
iMac - model: iMac12,1
1 2.8 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
empty empty empty empty
BANK 1/DIMM1
empty empty empty empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:55:22
Disk Information: ℹ️
ST31000528AS disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (803.26 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Problem System Launch Agents: ℹ️
[failed] com.apple.accountsd.plist
[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.bird.plist
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cloudd.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.coreservices.uiagent.plist
[failed] com.apple.iconservices.iconservicesagent.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.nsurlstoraged.plist
[failed] com.apple.pbs.plist
[failed] com.apple.pluginkit.pkd.plist
[failed] com.apple.sbd.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
[failed] com.apple.secd.plist
[failed] com.apple.security.cloudkeychainproxy.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.syncdefaultsd.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.awdd.plist
[failed] com.apple.cache_delete.plist
[failed] com.apple.coresymbolicationd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.diagnosticd.plist
[failed] com.apple.icloud.findmydeviced.plist
[failed] com.apple.iconservices.iconservicesagent.plist
[failed] com.apple.iconservices.iconservicesd.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.MobileFileIntegrity.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.networkd_privileged.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.nsurlstoraged.plist
[failed] com.apple.sandboxd.plist
[failed] com.apple.softwareupdated.plist
[failed] com.apple.spindump.plist
[failed] com.apple.systemstatsd.plist
[failed] com.apple.tccd.system.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[not loaded] com.carbonite.launchd.carbonitealerts.plist Support
[running] com.carbonite.launchd.carbonitestatus.plist Support
Launch Daemons: ℹ️
[not loaded] com.carbonite.launchd.carbonitedaemon.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
User Internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: Unknown
Move_Media_Player: Version: Unknown
WebEx: Version: Unknown
Safari Extensions: ℹ️
LastPass
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences Support
Carbonite Support
Perian Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
96% Safari
12% WindowServer
5% mds
1% com.apple.WebKit.WebContent
1% sysmond
Top Processes by Memory: ℹ️
1.77 GB Safari
60 MB com.apple.WebKit.WebContent
60 MB Messages
34 MB mds
34 MB Finder
Virtual Memory Information: ℹ️
320 MB Free RAM
1.35 GB Active RAM
1.17 GB Inactive RAM
1.16 GB Wired RAM
2.72 GB Page-ins
17 MB Page-outs -
New computer.
After download and installation of PS PE12
I have problems starting the programm, double clicking on the icon.
After selecting video and new project nothing happens, only the colorbar below new project is showing, nothing happens.
(expected was to activate the program and the sarting the PE12)
PSE12 runs fine
System:
WIN8.1 / i7 /16GB RAMNew computer.
After download and installation of PS PE12
I have problems starting the programm, double clicking on the icon.
After selecting video and new project nothing happens, only the colorbar below new project is showing, nothing happens.
(expected was to activate the program and the sarting the PE12)
PSE12 runs fine
System:
WIN8.1 / i7 /16GB RAM
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