Installer setup hangs under Windows 8.1

I've got a Officejet 4500 which could be installed without problems under XP, Win 7 and Win 8.0. Now I bought a brandnew Windows 8 notebook (Acer Aspire) and updated to 8.1. Then I started the appropriate setup executable OJ_AIO_4500_G510g-m_Full_Win_WW_140_408.exe. At first try the program window opened and hung with the initial step (system checking). At later tries the file has been extracted but no window opened. In Task Manager I found the process "HP installer setup" using 30% CPU, but I was forced to kill this process finally.
The printer itself is now installed (I'm able to see the printer and to use it) but the Solution Center and the Scan/Fax capabilities are not available. I even used with the installation assistent. I stopped the firewall, no success. The idea to stop all Window services found in this forum seemed somewhat heavy to me. So what might be the reason that the Window doesn't open and the programs hangs?
best regards
Thomas

Hi all, I am sorry to hear that you are all having problems installing the Version 13 and 14 HP software for your printers.
We (HP) are very interested in helping fixing this problem and getting the full install of the printer software.
Can you all help us out by answering a few questions about how you got to your version of Windows 8.1 and how the printer is installed.
What version of Windows 8.1 are you using?
How did you arrive at theis version of Windows 8.1 (Upgrade [CD or Windows Store] or new install or Clean Install)?
What Printer were you trying to install?
What version of the HP Software were you trying to install and how did you get it? (Web download or CD)?
How is the PC connected to your Printer (Network or USB)?
Also I would like anyone who is willing to Submit Installation Logs to us to Private Message me and I will contact you about how to collect them and where to send them after collection.
Thanks
JonW
I work for HP

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