Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support - iMac running 10.9.3
So... whatz up with this?
Thanks in advance for your help
Cheers
Toni_Toaster if you need to locate the compromised file permission location then you will want to review your installation log files. You can find details on how to review your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.
In regards to the Exit Code 7 document - Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. The error is still possible with CC 2014 if the file permissions under the current User account have become compromised. The steps to correct the file permissions is also still valid.
Similar Messages
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I'M GETTING THE FOLLOWING ERROR
Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer SupportError downloading Creative Cloud applications
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Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support
Any ideas?Hi Serpent,
Try the following Steps:
open activity monitor and close all Adobe related applications
navigate to: /Library/Application support/Adobe
In that directory you will see a folder named OOBE - Rename that folder to OOBEold
Navigate to: MAC HD /Application/Utilities directory
In there you will see a folder called "Adobe Application Manager" - delete it
Download the Adobe Cleaner Tool from here: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc e dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
Open the Cleaner Tool and choose to clean "Creative Cloud" only.
Download and install Creative Cloud again - https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
Regards,
Rave -
Installer was unable to access a critical file/directory. Please try installing again. Error code 49. Tried multiple times. get the same error code, which gives no helpful info. "Support" just sends me in a circle, never getting to anything actually helpful.
Launch Photoshop CC 2014 application from C: > Program Files > Adobe > Adobe Photoshop CC 2014.
Once the Photoshop CC 2014 application is launched , click on Help menu.
Select Updates option.
Once the Updates are listed , close Photoshop cc 2014 and Creative Cloud application .
Then click on Update button and try to update . -
It was working great up until just last week, now it's not working. What did Adobe change to cause this problem and prevent any further updates after that last update?
When will Adobe fix it, without any action on my part. The whole idea of the Cloud was that this was supposed to take care of itself.Launch Photoshop CC 2014 application from C: > Program Files > Adobe > Adobe Photoshop CC 2014.
Once the Photoshop CC 2014 application is launched , click on Help menu.
Select Updates option.
Once the Updates are listed , close Photoshop cc 2014 and Creative Cloud application .
Then click on Update button and try to update . -
Installer was unable to access a critical file/directory.
Please try installing again.(Error code: 43)
I am trying to download the latest Lightroom update on MAC OS X 10.9.3...
What should I do?
Thanks,
Juan -
Problems with installing the Creative cloud update - (Error code: 43). Anyone had this problem and found a fix for it?
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
On startup CC tells me to install an update. It downloads to 5% and then brings the message: "installation-program couldn't get access to critical file/folder. Try installing again. Error code 42". Any advice?
1st, you must be using an account with Administrator privledges
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?
Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. -
When I enter my iTunes redemption code, I get a message that says, "The store is unable to access your account information. Please try again later." Has anyone experienced this?
I got the same message qhen using iTunes thru my computer. With the same gift card i got the message that the card had already been redeemed. I tried 3 different brand new cards. All the same. Contact the support is advice I got.
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Generic Installation Error - "Please try installing again."
I have tried installing iWork '06 on my computer about 6 times now. Each time it goes through the whole installation process and then at the end it says there was an error, with the message, "Please try installing again." I have come across other posts in this forum about installation errors, but nothing like this one. I am running OS X 10.4.4 and everything else is updated. I did not have iLife '05.
It should be noted that even though it says there was an error, it does seem to install iWork. The problem is that when I open Pages and select a template, it unexpectedly (or should I say expectedly) quits everytime. So basically, it installed it with serious problems.
Any help is appreciated.
LeaHi Lea,
And welcome to Apple Discussions.
What we're discovering (since the release of Pages 2.0) is that there are a lot of install discs that simply aren't working correctly. Mine is one of them. It would install to 98%, then tell me the install failed. I haven't reinstalled because Pages seems to be working fine, although I've opened up only one template. The only thing you can do is to call Apple tech support (they're very aware of the problem), and they'll walk you through the process of reporting all the necessary information. They'll call you back in a few days, and then probably send you a new disc. -
Trouble downloading InDesign trial. "Unable to access critical file/directory"
When trying to download a trial of InDesign I keep on getting the following error message: Installer was unable to access a critical file / directory. (Error code 46).
I've moved your question to the downloading, installing and setting up forum.
Which version of ID are you trying to install? What OS? -
Lightroom download wont download saying error code 42 unable to access critical file/ directory
I am trying to download the lightroom trial and get to the installation and run procedure when this error 42 appears saying unable to access critical file/ directory please try installing again.... so i have and still no joy please help
SAngye.IJ are you currently logged in under a restricted account? If not and you are logged in under an administrator account then it is likely the file permissions under your current User account have become compromised.
I would recommend reviewing your installation logs to determine the location where the file permissions have become compromised. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.
You can also find details on how to adjust your file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. -
Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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File can not be extracted to a temporary folder. contact customer support (EX11). I have a PC. What is wrong?
Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
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