Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43)
Problems with installing the Creative cloud update - (Error code: 43). Anyone had this problem and found a fix for it?
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Similar Messages
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I'M GETTING THE FOLLOWING ERROR
Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer SupportError downloading Creative Cloud applications
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Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support
Any ideas?Hi Serpent,
Try the following Steps:
open activity monitor and close all Adobe related applications
navigate to: /Library/Application support/Adobe
In that directory you will see a folder named OOBE - Rename that folder to OOBEold
Navigate to: MAC HD /Application/Utilities directory
In there you will see a folder called "Adobe Application Manager" - delete it
Download the Adobe Cleaner Tool from here: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc e dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
Open the Cleaner Tool and choose to clean "Creative Cloud" only.
Download and install Creative Cloud again - https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
Regards,
Rave -
Installer was unable to access a critical file/directory. Please try installing again. Error code 49. Tried multiple times. get the same error code, which gives no helpful info. "Support" just sends me in a circle, never getting to anything actually helpful.
Launch Photoshop CC 2014 application from C: > Program Files > Adobe > Adobe Photoshop CC 2014.
Once the Photoshop CC 2014 application is launched , click on Help menu.
Select Updates option.
Once the Updates are listed , close Photoshop cc 2014 and Creative Cloud application .
Then click on Update button and try to update . -
It was working great up until just last week, now it's not working. What did Adobe change to cause this problem and prevent any further updates after that last update?
When will Adobe fix it, without any action on my part. The whole idea of the Cloud was that this was supposed to take care of itself.Launch Photoshop CC 2014 application from C: > Program Files > Adobe > Adobe Photoshop CC 2014.
Once the Photoshop CC 2014 application is launched , click on Help menu.
Select Updates option.
Once the Updates are listed , close Photoshop cc 2014 and Creative Cloud application .
Then click on Update button and try to update . -
So... whatz up with this?
Thanks in advance for your help
CheersToni_Toaster if you need to locate the compromised file permission location then you will want to review your installation log files. You can find details on how to review your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.
In regards to the Exit Code 7 document - Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. The error is still possible with CC 2014 if the file permissions under the current User account have become compromised. The steps to correct the file permissions is also still valid. -
Installer was unable to access a critical file/directory.
Please try installing again.(Error code: 43)
I am trying to download the latest Lightroom update on MAC OS X 10.9.3...
What should I do?
Thanks,
Juan -
On startup CC tells me to install an update. It downloads to 5% and then brings the message: "installation-program couldn't get access to critical file/folder. Try installing again. Error code 42". Any advice?
1st, you must be using an account with Administrator privledges
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?
Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. -
When I enter my iTunes redemption code, I get a message that says, "The store is unable to access your account information. Please try again later." Has anyone experienced this?
I got the same message qhen using iTunes thru my computer. With the same gift card i got the message that the card had already been redeemed. I tried 3 different brand new cards. All the same. Contact the support is advice I got.
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Generic Installation Error - "Please try installing again."
I have tried installing iWork '06 on my computer about 6 times now. Each time it goes through the whole installation process and then at the end it says there was an error, with the message, "Please try installing again." I have come across other posts in this forum about installation errors, but nothing like this one. I am running OS X 10.4.4 and everything else is updated. I did not have iLife '05.
It should be noted that even though it says there was an error, it does seem to install iWork. The problem is that when I open Pages and select a template, it unexpectedly (or should I say expectedly) quits everytime. So basically, it installed it with serious problems.
Any help is appreciated.
LeaHi Lea,
And welcome to Apple Discussions.
What we're discovering (since the release of Pages 2.0) is that there are a lot of install discs that simply aren't working correctly. Mine is one of them. It would install to 98%, then tell me the install failed. I haven't reinstalled because Pages seems to be working fine, although I've opened up only one template. The only thing you can do is to call Apple tech support (they're very aware of the problem), and they'll walk you through the process of reporting all the necessary information. They'll call you back in a few days, and then probably send you a new disc. -
Trouble downloading InDesign trial. "Unable to access critical file/directory"
When trying to download a trial of InDesign I keep on getting the following error message: Installer was unable to access a critical file / directory. (Error code 46).
I've moved your question to the downloading, installing and setting up forum.
Which version of ID are you trying to install? What OS? -
Lightroom download wont download saying error code 42 unable to access critical file/ directory
I am trying to download the lightroom trial and get to the installation and run procedure when this error 42 appears saying unable to access critical file/ directory please try installing again.... so i have and still no joy please help
SAngye.IJ are you currently logged in under a restricted account? If not and you are logged in under an administrator account then it is likely the file permissions under your current User account have become compromised.
I would recommend reviewing your installation logs to determine the location where the file permissions have become compromised. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.
You can also find details on how to adjust your file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. -
The merge process was unable to access row metadata at the 'Subscriber'. When troubleshooting, restart the synchronization with verbose history logging and specify an output file to write to, or use SQL Profiler to determine the source of the failure.
(Source: MSSQL_REPL, Error number: MSSQL_REPL-2147200996)
Get help: http://help/MSSQL_REPL-2147200996
Could not find stored procedure ''. (Source: MSSQLServer, Error number: 2812)
Get help: http://help/2812
Failed to get metadata for a batch of rows. (Source: MSSQLServer, Error number: 20680)
Get help: http://help/20680
The process was successfully stopped. (Source: MSSQL_REPL, Error number: MSSQL_REPL-2147199481)
what can I do ?Hi,
Are you facing the same problem when starting with a new subscriber database?
From the error message suggested that replication metadata may be corrupt. I suggest you drop and re-create the subscription.
Then click on synchronization status and run the snapshot agent. It hard to tell the cause unless we check Merge Agent error log.
Regarding the Unreadable Characters,
change system locale to Chinese if current system locale is English and test the issue. A computer restart is required to make the change effective.
Thanks.
Tracy Cai
TechNet Community Support -
It's true. I was loaded down like a mule, approaching my car, needing a free hand, and thinking "I'll just set this on the roof for a moment..."
I drove about 1/2 mile and turned left into rush-hour traffic. No sound, no horns, no frantic hand gestures from fellow drivers, and no sinking feeling whatsoever for several minutes. And then like that sudden stop at the end of long fall, it hit me. I quickly turned around as though haste may matter - and it did. Had five more minutes passed, there'd have been nothing larger than a grain-of-sand-sized evidence that my computer had once existed. For the next 30 minutes, I dodged many hundreds of cars in my firm commitment to gather every last one of the 2,653 pieces that I would need for a successful reassembling.
At some point during my repair attempt, I noted that I was unable to access my previously purchased copies of Photoshop Elements 10 and Premiere Elements 10.
And since Dell.com's record of this purchase was apparently destroyed that day as well, I'm at a loss. Unless... "Ok, maybe I actually registered this purchase at Adobe.com... But that would be weird as I never do such things in the name of maintaining privacy at every chance I encounter... But, I'll try... yep, 'Forgot your password,' Click... of, 'Follow this link,' Click... Minor rush that it might work... Hope fading fast... Gone!"
When the only proof of purchase I can present is my promise that I did once purchase, is it possible for me to download these two programs without having to re-purchase?
I lost a lot of things that day... money, work, memories, la la la. Apparently I've now lost my dignity as well as I plead with some faceless corporation for a freebie.
Does anyone at Adobe have a heart? If so, I would invest my gratitude towards your benefit for the remainder of my years.As long as you know your serial number you can download PSE from here:
Download Photoshop Elements products | 11, 10
If you don't know your serial number:
Find your serial number quickly
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