Installing 2nd copy of CS5 on a laptop, getting "the serial number you entered is valid but a qualifying product cannot be found on this computer."

Any help?

That means you are installing an upgrade version. It is asking you to prove you own an earlier version that qualifies you to use the upgrade version. Since it cannot finds opne on the machine you need to identify which version you are upgrading from and provide its serial number.

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Error message " The serial number you entered is valid, but a qualifying product annoy be found on this computer" appears. Unable to reinstall CS5.5 on my macbook pro after Hard disk crashed & was replaced.

Error msg " The serial no you entered is valid,but a qualifying product cannot be found on this computer" appears. Can't reinstall CS5.5 onto Macbook pro after Hard disc crashed & was changed.

It is not clear if you understand what that message is indicating. It is telling you that you need to identify the older version of whatever CS5.5 upgrade you are installing to prove that you qualify for the upgrade. This could be CS5, CS4, etc.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Installed Xl Pro but get message Serial Number you provided is valid, but a qualifying product could not be found on this computer

I just bought and installed Adobe Acrobat XI Pro, but when I open it, or access a PDF file, I get the error message "Serial Number you provided is valid, but a qualifying product could not be found on this computer."
The list of products on the drop down list that comes with this message includes Adobe Acrobat XI Standard and Adobe Acrobat X Pro Macintosh, but doesn't include Adobe Pro XI for Windows. Selecting either of those, and using my serial number, fails, of course. As a result, I can't run my newly purchased program, or access any PDFs.
Please tell me what to do.
Chuck Poland
[email protected]

Chuck you have placed Order for Acrobat Upgrade if you don't have any previous version of Acrobat than you need to cancel this order and need to buy a full version.

I changed to a new computer, but after I installed the software, went to set up, entered the serial number, then a pop up window tells me: "the serial # you enter is valid but a qualifying product was not found on your computer" and on the selection it g

How can I get my serial number to work with my product?

So you are installing Design and Web Premium CS6?
I started with a student Cs5
That's the qualifying version serial number which the dialogue box is asking for.
Is it a CS5 Creative Suite (doesn't matter if it's a Student version)?

After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer." What I'm, trying to do is

After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer." What I'm, trying to do is download the qualifying product which I purchased just a year ago? Any help will be greatly appreciated.

I contacted Adobe support Chat and they confirmed the serial number and gave me a response code number to enter. Once that was entered the product downloaded immediately. The whole process took 10 minutes. Thank you for your response. I'm all good now.

I receive message "Serial number you provided is valid, but a qualifying product could not be found on this computer" when I try and install Acrobat XI Standard

I have a PC with windows 7 installed. Acrobat X reader and Acrobat XI Pro trial version run fine. I have purchased Acrobat XI Standard and there is a serial number in my account. Acrobat XI Standard installs fine but I receive the error message after putting my serial number in, "Serial number you provided is valid, but a qualifying product could not be found on this computer."

The message identifies that you have purchased an upgrade version of the applications and it is asking you to identify the previous version of that application that you are upgrading from and then to provide its serial number.
If you did not intend to purchase an upgrade version then you probably need to cancel that and purchase it at full price.

I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

YOu have purchased or been sold an upgrade from Acrobat 9 or 10. You simply need to prove you own that old version using its serial number. be sure to keep both serials forever.

I am trying to Install CS5.5 on a new computer and it is saying my product key is valid but a qualifying product cannot be found.

I have Adobe CS 5.5 with a valid product key (On the original box) but it wont install on my new work computer. This product is owned by my company and has been used in the past on my old computer.
I enter the product key and get the customary Green Check Mark:
[image removed by moderator]
I Click "Next" and it displays the screen below. I do not have any CS 5.5 programs installed on this computer. (It is brand new - opened and set up this morning)
I used this disk to install CS5.5 on my previous computer which has crashed and did not need to Upgrade anything. I do not have any other product keys to use for the second box and I have found nothing on this problem in the forums.
Any help is appreciated, I am at a loss.

Never share your serial number in a public forum or other non-private communication.
For the second image you show you need to follow the instructions.
You copy of CS5.5 appears to be an upgrade version. THis means it was made available at a reduced price because you had an earlier version that you upgraded from. The second image you show is asking you to provide the information for that older version as proof that you qualify to activate/use the new one.

Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down m

Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down menu but Master Collection CS6 is the only one not appearing in a drop down menu.

Your CS6 must have been purchased as an upgrade. What it is asking you to select/provide is the name/serial number of the previous version you purchased that qualifies you to install and activate the CS6 upgrade version... this would be likely be one of CS3 thru CS5.5.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

CS6 Error: The serial number you entered has been revoked. This product cannot be installed. HELP.

The serial number you entered has been revoked. This product cannot be installed. HELP.

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Where can I get the serial number for my original copy of Aperture?

I have the aperture 3 software ready to install, but I cannot go farther until I have the serial number from the copy I am upgrading. How can I get the serial number for the older version of Aperture? My current version is 1.5.4. Any help you can give me is appreciated!

Is there any place to find the original serial number other than "the sheet in the box". My original is v 1.1 (now running 2.x) & I'm double stuck - trying to migrate to a new PowerBook and upgrade to 3.0 - both tasks needing the original serial number. The box is long gone (first installed aperture at least 3 years ago) and serial recorded in my personal log has transposed or dropped digits - i.e. corrupted. The option to get a replacement serial from Apple is a long shot as well - only "proof" of purchase is that I have the original disk and the original user manual. Can't remember which store I bought it at nor would they have records that old. There has got to be some way to decrypt it from the various system files (preferences and application support)- any suggestions?

I am trying to install CS3 on Windows 8 and keep getting a message saying "the serial number I entered is not valid please enter it again" Does anyone know how to install successfully on Windows 8?

I am trying to install CS3 on Windows 8 and keep getting a message saying "the serial number I entered is not valid please enter it again" Does anyone know how to install successfully on Windows 8?

CS3 is unsupported under Windows 8. That said, you'll need to contact Adobe
directly for serial number issues.

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I am installing CS6, for the first time, on a Mac, from a CD. I have a valid serial number that I just obtained. When I enter the serial number, it is not validated and I cannot continue.

Error "The serial number is not valid for this product" | Creative Suite

Did i buy Adobe Photoshop & Adobe premiere elments but uTrshed the box before instalation how can i get the serial number?

did i buy Adobe Photoshop & Adobe premiere elments but uTrshed the box before instalation how can i get the serial number?

I suggest that you Contact Customer Care - click on the Still need help? button to chat with an agent.

Trying to download and install CS6 on CC and it won't take the serial number for my Mac

trying to download and install CS6 on CC and it won't take the serial number for my Mac

Cloud products don't use serial numbers. That includes downloading CS6 through the Cloud (if that is what you're doing). Hence Ned's query.
Install CS6 via your Cloud membership using the steps outlines here:
Install a previous version of any Creative Cloud application

Installing 2nd copy of CS5 on a laptop, getting "the serial number you entered is valid but a qualifying product cannot be found on this computer."

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