Installing 32 bit Office 2013 when 64 bit Office 2003 is already on my computer

I need to install Office Home and Business 2013 in 32 bit, and I already have Office 2003 64 bit on my computer. It sounds like it will automatically install 64 bit if that is what is what already on there. What is the best way to get Outlook,
Excel and Word to update in 32 bit? Is it possible to keep the programs from Office 2003 that aren't duplicated on Office Home and Business 2013 and still install Outlook, Excel and Word from Office 2013 in 32 bit?

Hi,
It seems that you have misunderstood it. Microsoft Office 2010 marks the first time Office will be shipping in both 32-bit and 64-bit versions, not Office 2003.
What is the version of your Office 2003? If you want to use Outlook 2013, Excel 2013 and Word 2013, and retain the other the Office 2003 suits at the same pc. If it is, we can install both Office 2013 and Office2003, then remove individual components in
Office 2003.
Double-click the Add or Remove Programs icon in the Windows Control Panel. Click Microsoft Office 2003 in the Currently installed programs box, and then click the Change button.
http://office.microsoft.com/en-gb/excel-help/install-or-remove-individual-components-in-office-HP005274169.aspx
For more information about install and use multiple versions of Office on the same PC, refer tohttp://office.microsoft.com/en-us/support/install-and-use-multiple-versions-of-office-on-the-same-pc-HA103981695.aspx
Note: Although it is possible to install and use more than one version of Office on a single computer, Microsoft does not recommend it.
Regards,
George Zhao
TechNet Community Support

Similar Messages

What query should I use to find all versions of Office 2013 64-bit installed on client computers?

What query should I use to find all versions of Office 2013 64-bit installed on client computers? Could someone create a custom query? I need all of the client computers names and which ones have any Office 64-bit components. Thank you so much! I really
appreciate it!

Hi,
You could edit the following query to meet your requirement.
SELECT     dbo.v_R_System.Name0, dbo.v_GS_OPERATING_SYSTEM.Caption0 AS [Operating System],
                      dbo.v_GS_OPERATING_SYSTEM.CSDVersion0 AS [OS Service Pack], arp.DisplayName0,
                      CASE WHEN arp.version0 LIKE '11.0.6361.0' THEN 'SP1' WHEN arp.version0 LIKE '11.0.7969.0' THEN 'SP2' WHEN arp.version0 LIKE '11.0.8173.0'
THEN 'SP3' WHEN
                       arp.version0 LIKE '12.0.6215.1000' THEN 'SP1' WHEN arp.version0 LIKE '12.0.6425.1000' THEN 'SP2' WHEN arp.version0 LIKE '14.0.6029.1000'
THEN 'SP1' ELSE '' END
                       AS 'Service Pack', arp.Version0
FROM         dbo.v_Add_Remove_Programs AS arp INNER JOIN
                      dbo.v_R_System ON arp.ResourceID = dbo.v_R_System.ResourceID INNER JOIN
                      dbo.v_RA_System_SMSInstalledSites AS ASSG ON dbo.v_R_System.ResourceID = ASSG.ResourceID INNER JOIN
                      dbo.v_GS_OPERATING_SYSTEM ON dbo.v_R_System.ResourceID = dbo.v_GS_OPERATING_SYSTEM.ResourceID
WHERE     (arp.DisplayName0 LIKE '%Microsoft Office%edition%' OR
                      arp.DisplayName0 LIKE '%Microsoft Office Standard 2007%' OR
                      arp.DisplayName0 LIKE '%Microsoft Office Enterprise 2007%' OR
                      arp.DisplayName0 LIKE '%Microsoft Office Professional%2007%' OR
                      arp.DisplayName0 LIKE '%Microsoft Office Standard 2010%' OR
                      arp.DisplayName0 LIKE '%Microsoft Office Enterprise 2010%' OR
                      arp.DisplayName0 LIKE '%Microsoft Office Professional%2010%' OR
                      arp.DisplayName0 LIKE 'Microsoft Office 2000%' OR
                      arp.DisplayName0 LIKE 'Microsoft Office XP%') AND (arp.DisplayName0 NOT LIKE '%update%') AND
                      (arp.DisplayName0 NOT LIKE '%Microsoft Office XP Web Components') AND (dbo.v_R_System.Operating_System_Name_and0 NOT LIKE '%server%')
AND
                      (arp.InstallDate0 NOT LIKE 'NULL')
ORDER BY dbo.v_R_System.Name0, arp.DisplayName0, arp.Version0
Full details:http://social.technet.microsoft.com/Forums/systemcenter/en-US/7baeb348-fb63-4115-8d76-2c884d18f708/sql-query-to-check-ms-office-service-pack-level?forum=configmgrreporting
Best Regards,
Joyce
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
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Serialized install of Presenter 10 32-bit on Windows 7 64-bit with Office 2013 32-bit fails

I used Creative Cloud Packager to create a serialized install of Presenter 10 32-bit for use on Windows 7 64-bit that have Office 2013 32-bit installed. The package created fine, but when I run the setup.exe that CPP generated, the progress bar moves along then undoes the changes and finishes. The Presenter didn't actually install and I get no messages about why it has failed.
Is there any way I can determine what is causing the failure?
I have manually run the full installer and it does work as it should. The problem is only when I create the serialized installation with the CCP.

Hi There,
If you have Office 32 bit, and OS 64 bit then you need to add Presenter 32 bit media as "Offline Media" .
Please find the below steps to create a package for Pn 32 bit and OS 64 bit :
Launch CCP.
Click on Create package and click Next.
Give the name of the package , location to save it , License type as "Serial Number License" , Select "32- bit Package if your OS is 32 bit or select 64- bit Package if you OS is 64 bit" .
Click Next and Enter the serial Key for Presenter 10. Click Next.
Click "Offline Media" .
Click on Browse .
Browse to Presenter 10 Installer and select "PresenterWin32" and click Ok.
Click on Extract.
Select Presenter 10 and click Done.
Click on Build .
Regards,
Mayank

How to uninstall Office 2010 32 bit and install Office 2013 64 bit

Hi Everyone,
I am rather new to SCCM. I have setup a SCCM 2012 SP1 system. I am now trying to setup an Application where it will install Office 2013 64 bit. Everything seemed to go smoothly until I tried testing it. I received an error that I
cannot install the 64 bit version of Office 2013 because Office 2010 32 bit is already installed.
I tried to modify the MSP where it will uninstall Office 2010 before installing Office 2013 but apparently as soon as it starts it checks for the 32 bit installation and exits when it finds it.
Could someone give me a detailed solution (since I am new to SCCM)?
Ken

While referring to older versions of office I think this link may apply: http://social.technet.microsoft.com/Forums/en-US/f255e17d-4e1f-4231-8a88-d63f41c83c52/how-to-automatcally-uninstall-office-2007-32-bit-for-installation-of-office-2010-64-bit?forum=officesetupdeployprevious
Also you might create an office 2010 package, with an uninstall program that removes it.
Then in your office 2013 package make the uninstall for 2010 to be run first.

Office 2013 Packager failed: Office (32-bit) not packaging because of Office (64-bit)

Hello,
I used ODT to download Office 2013 Pro 32-bit and now I am trying to create a package from those files. I use the command line:
Setup.exe /packager configuration.xml "E:\Office 2013 Pro App-v"
When I try to run this, I immidiatly get the following message:
"We found a problem! We're sorry, Office (32-bit) couldn't be installed because you have these 64-bit Office programs installed on your computer. Microsoft Office 2013. 32-bit and 64-bit versions of Office programs don't get along, so you can only have
one type installed at a time. Please try installing the 64-bit version of Office instead, or uninstall your other 64-bit Office programs and try this installation again."
I checked my installed programs on the server, but I don't have Office 2013 64-bit installed. I did in the past create packages for Office 2013 64-bit , but it's currently not in published/installed on the server. I checked with revo uninstaller to be sure.
Is there a registry setting, or something that is misleading App-V to believe I still have Office 2013 64-bit somewhere installed? I really need to stream MS Access 32-bit to users. But cannot solve this issue.
Thanks in advance,

Hello,
Thanks for replying. Your solution works, BUT I'm immidiatly running into a second problem. The .appv package that is created, cannot be published. The error I get is:
An unexpected error occurred while retrieving AppV package manifest. Windows error code: 1465 - Windows was unable to parse the requested XML data.
I think this has to do with issues in the september releases of Office 2013. I'm gonna try downloading a previous versin using ODT. Changing the configuration.xml file to:
<Configuration>
<Add SourcePath="E:\DGI Applicaties\DGI Office 2013 Pro" OfficeClientEdition="32"
Version="15.0.4631.1002" >
    <Product ID="ProPlusVolume">
      <Language ID="nl-nl" />
<ExcludeApp ID="Excel" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Infopath" />
<ExcludeApp ID="Lync" />
<ExcludeApp ID="OneNote" />
<ExcludeApp ID="Outlook" />
<ExcludeApp ID="Powerpoint" />
<ExcludeApp ID="Project" />
<ExcludeApp ID="Publisher" />
<ExcludeApp ID="SharePointDesigner" />
<ExcludeApp ID="Visio" />
<ExcludeApp ID="Word" />
    </Product>
</Add>
    <Updates Enabled="False" />
    <Display Level="None" AcceptEULA="TRUE" />
<Logging Name="Office2013_package.txt" Path="%temp%" />
  <Property Name="AUTOACTIVATE" Value="1" />
</Configuration>

Will macros in excel work properly if I switch Office 2013 32 bit to Office 2013 64 bit?

hi,
Will macros in excel created with Office 2013 32 bit work properly if i switch to Office Execl 2013 64 bit?
Thanks

Hi,
As far as I know, most of the macros might work well between 32bit and 64bit Excel. But there are some limitations for Excel 64bit:
Solutions using ActiveX controls library, ComCtl controls won’t work.
Third-party ActiveX controls and add-ins won’t work.
Visual Basic for Applications (VBA) that contain Declare statements won’t work in the 64-bit version of Office without being updated.
Compiled Access databases, like .MDE and .ACCDE files, won’t work unless they’re specifically written for the 64-bit version of Office.
More reference:
https://msdn.microsoft.com/en-us/library/ff700513(v=office.11).aspx
https://msdn.microsoft.com/en-us/library/ee691831(v=office.11).aspx
https://support.office.com/en-sg/article/Choose-the-32-bit-or-64-bit-version-of-Office-2dee7807-8f95-4d0c-b5fe-6c6f49b8d261?ui=en-US&rs=en-SG&ad=SG
If you have any further question about macros, I recommend you post the question to the MSDN forum for Excel
http://social.msdn.microsoft.com/Forums/en-US/home?forum=exceldev&filter=alltypes&sort=lastpostdesc
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Office 2013 64 bit get rid of WSD ports and never see them again

I have some users with enormous spreadsheets, so we upgraded to Office 2013 64 but (from Office 2010 32 bit). The OS is Windows7 64 bit.
We were working just fine with TCP ports for the printers. But Office 2013 64 bit installs WSD ports (not the trial version BTW, but as soon as you buy the full version it re-installs and messes up your printers)
How do I stop Office Pro 2013 64 bit from putting in these WSD port monitors. I don't need them. I just want fixed IP TCP ports.
CarolChi

Hi
OSS Note 1466118 - Hardware & Software requirements for Analysis, edition for MS Office has been updated (document version 7, valid from 2014/06/20).
Software requirements on Windows 8 & 8.1
32bit OS
OS: Windows 8 and 8.1
Excel: 2007, 2010 and 2013
Powerpoint: 2007, 2010 and 2013
64bit OS, 32bit MS Office
OS: Windows 8 and 8.1
Excel: 2007, 2010 and 2013
Powerpoint: 2007, 2010 and 2013
64bit OS, 64bit MS Office
OS: Windows 8 and 8.1 64bit
Excel: 2010 and 2013 (64bit version of MS Office)
Powerpoint: 2010 and 2013 (64bit version of MS Office)
I did receive a reply from SAP regarding the issue I was having with Office 2013 64bit crashing and they recommended to apply Analysis 1.4 SP7 Hotfix 1 (patch 1) and see if that corrects the issue, will test later when I am back at the office.
Regards
Derek

InfoPath form cannot be opened on Windows 8.1, Office 2013 32-bit

We develop an InfoPath form using InfoPath 2013 on Windows 7 64-bit, Office 2013 64-bit. The most common user environment is Windows 7 64-bit, Office 2010 32-bit, and the form runs just fine there.
Some of our users are upgrading to Windows 8.1 and cannot run the form. They are using Office 2013 32-bit as that is our corporate standard. The form opens correctly using Office 64-bit.
We cannot even open the form in InfoPath Designer when running Office 2013 32-bit, getting the message:
Not enough storage is available to process this command
If we make a small form, it can be opened, but our full production form fails.
Is there a resource we are short on? Has our form gotten too big to be run on Office 32-bit? We have spent a good deal of time trying to find an answer, but have had no luck.
Paul

We understand there’s an error “Not enough storage
is available to process this command” when you try to open a list in InfoPath 2013. After some research, I found some users ran into similar issues, and
finally resolved them by clearing the temporary file folders, changing the disk usage space, or increasing the value of a registry entry. Here I offer these threads, and if it’s convenient, you can take a look at them and check if they could offer something
useful: (Refer this link) -
Link &
Link
Please 'propose as answer' if it helped you, also 'vote helpful' if you like this reply.

Compatibility of acrobat x and ms office 2013 64-bit

Can someone tell me if these 2 programs have compatibility issues? MS office 2013 64-bit and adobe acrobat x standard. I cannot get the "choose sheets" function to work. It automatically comes up with a runtime error and then stops working...brand new computer...

Hi, Bill. I'm not sure I understand how to do that when I'm trying to combine several different words docs with multiple tabs in an excel document where I have to actually choose the sheet b/c it will only combine the "active" sheet...

Office 2013, after windows/office updates recently, pdf add-in no longer works

We have a user who has Windows 7 Enterprise 64-bit, Office 2013 (32-bit) and Adobe Acrobat XI Pro. They used to be able to "save as pdf" from word, but can no longer do it and gets the error "word is running into problems with the 'acrobat pdfmaker office com addin'add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?"
They disable the add-in and are still able to 'save as' and then choose PDF in the pull down menu in word/powerpoint, but has anyone else had this issue? I'm not sure if this is a question for the adobe folks or the microsoft folks, but it is annoying. We've already run the Office repair and the Adobe repair but this had no affect.

Hey rachell71266154,
Could you please let me know what exact dot version of Acrobat XI are you using.
You might choose 'Check for Updates' option under the Help menu to use the latest patch of Acrobat.
Please refer the KB doc link mentioned below and try out solutions to enable PDFMaker add-in in Word:
PDFMaker unavailable | Office 2007, 2010, 2013 | Acrobat 9, Acrobat X, Acrobat XI, Acrobat DC
Let me know if this helps.
Regards,
Anubha

We can't install Office 2013 64-bit on a Win 7 PC that had a 32-bit version of Office

We have a development PC running Windows 7 64-bit. This PC has been around for a while, and way back had various 32-bit versions of Office installed, starting with Office 2003 through 2010. Those versions were uninstalled and Office 2013 Pro
Plus 32-bit was the latest version installed. That version was uninstalled using Revo Uninstaller then the registry was cleaned using JV16 to make sure leftover junk from the prior 32 bit version(s) was removed so we could install Office 2013 x64
Pro Plus, which we now need for testing. It won't install because the installer sees something left over from the prior 32 bit version(s). We can't wipe the PC and start over; it has special sensor hardware and software that we can't move to a different PC
and we're on a tight timeline. We searched the registry and the Program Files (x86) folder and subfolders for anything left over from Office without any luck. The error message reads:
We can't install the 64-bit version of Office because we found the following 32-bit
programs on your PC:
Please uninstall all 32-bit Office programs, then try reinstalling 64-bit Office.
Note that the error message doesn't list the name(s) of any "32-bit programs on your PC" in the error message.
Anybody have an idea how to force an installation of 64-bit Office 2013 Pro Plus?
Web Developer

2739501 - 2013 Method 1 or 3
http://support.microsoft.com/kb/290301
2010 Method
2,3 or 4
http://support.microsoft.com/kb/928218/
2007 Method 2,3 or 4
http://support.microsoft.com/kb/2639197
2003 Method 2,3 or 4
these tips will help you clean ALL of the bits and pieces of various Office versions you mentioned.
It is not just Office, there are a few other 32 bit MS applications that may block 64 bit installations:
Blocking and nonblocking Office applications in 64-bit installations
If 32-bit Office applications are installed on a computer, a 64-bit Office 2010 installation is blocked by default. The following section (Applications that block a 64-bit
Office 2010 installation) lists the applications that block a 64-bit Office 2010 installation. The next section (Applications that do not block a 64-bit Office 2010
installation) lists exceptions; that is, applications that do not block the installation. In such cases, installation of 64-bit Office proceeds even if the listed 32-bit applications are installed on the computer.
Applications that block a 64-bit Office 2010 installation
The following applications block a 64-bit Office 2010 installation:
Microsoft Office Excel Viewer
Access database engine of Microsoft Access 2010
Microsoft Office 2010 (Click-to-run)
Compatibility Pack for the 2007 Office system
Applications that do not block a 64-bit Office 2010 installation
The following applications do not block a 64-bit Office 2010 installation:
Microsoft Visual Studio Web Authoring Component 2007
2007 Microsoft Office system 64-bit components
Microsoft Office 2010 (OEM pre-installation)
Microsoft Office 2003 Web Components
Expressions Web Designer
Microsoft Office XP Web Components
Microsoft Expression Web 1
Microsoft Expression Web 1 Language Packs
Microsoft Expression Web 2
Microsoft Expression Web 2 Language Packs
Visual Basic for Applications 6.4 SDK
Visual Basic for Applications 6.4 SDK International Components

Cannot install PIA on Windows 8.1 64-bit with Office 2013 64-bit

I am building a clean machine after a hard drive failure. Everything is finally reinstalled WITH THE EXCEPTION of the Office Interop for Office 2010. I have a clean install of Windows 8.1 which also has Office 2013 installed.
The documentation for the 2010 library is that it only requires the framework 2.0 present (which is) so it should install. However when I run the installation program is throws up the window "determining requirements" runs for a few seconds
then disappears.
All I need is to get these things showing up in the GAC so I can get a clean build. But try as I might I don't have them showing up at all. Any help would be greatly appreciated!!!
ADDITIONAL INFO:
When I run the MSI file it brings up the window that says it is gathering information.
This run for about 1 second (if that) moves the progress bar about halfway across, then stops and closes down the installation.
We also installed Office 2010 and reran the PIA with the same results. *sigh*

Why do you need to install Office 2010 PIAs?
Consider embedding interop types into the assembly without using PIAs on the end user PCs.
Beginning with the .NET Framework 4, the common language runtime supports embedding type information for COM types directly into managed assemblies, instead of requiring the managed assemblies to obtain type information for COM types from interop assemblies.
Because the embedded type information includes only the types and members that are actually used by a managed assembly, two managed assemblies might have very different views of the same COM type. Each managed assembly has a different Type object
to represent its view of the COM type. The common language runtime supports type equivalence between these different views for interfaces, structures, enumerations, and delegates. See Type
Equivalence and Embedded Interop Types for more information.
You just need to set the Embed
Interop Types property to True.

PC windows 8.1 ed office 2013 64.bit.

Quando apro un file pdf o cerco di inviarlo via e-mail , mi appare il seguente messaggio e sono costretto a chiudere l'applicazione.
Naturalmente MOutlook risulta impostato come client predefinito

Hi
OSS Note 1466118 - Hardware & Software requirements for Analysis, edition for MS Office has been updated (document version 7, valid from 2014/06/20).
Software requirements on Windows 8 & 8.1
32bit OS
OS: Windows 8 and 8.1
Excel: 2007, 2010 and 2013
Powerpoint: 2007, 2010 and 2013
64bit OS, 32bit MS Office
OS: Windows 8 and 8.1
Excel: 2007, 2010 and 2013
Powerpoint: 2007, 2010 and 2013
64bit OS, 64bit MS Office
OS: Windows 8 and 8.1 64bit
Excel: 2010 and 2013 (64bit version of MS Office)
Powerpoint: 2010 and 2013 (64bit version of MS Office)
I did receive a reply from SAP regarding the issue I was having with Office 2013 64bit crashing and they recommended to apply Analysis 1.4 SP7 Hotfix 1 (patch 1) and see if that corrects the issue, will test later when I am back at the office.
Regards
Derek

? Office 2013 to support Excel 2003 (XLS) spreadsheets containing VBA CommandBars references

Thanks in advance for reading this and offering any wisdom you have! I am not an expert in any of the following, so apologies if off base.
The basic problem is: I need to use Excel 2013 to support Excel 2003 (XLS) spreadsheets containing VBA 'CommandBars' references which don't seem to work in Excel 2013. Details below.
Most of our users are still using older desktop windows PCs and Office 2003! We are beginning to upgrade to laptops running Windows 8.1 with Office 2013. Of course, we IT technical people are using the new laptops first. These new laptops are
64 bit.
Years ago, someone did a lot of development with spreadsheets here in Excel 2003 file formats that automates many activities and routines. Now we with the new laptops are having to support this development using new machines.
There is a basic compatibility issue that appears when first opening these Excel 2003 files that have VBA code that I'll detail below; I seem able to get by that problem.
The current problem appears to be that the existing Excel 2003 VBA code has many references to: "For Each bar In Application.CommandBars". As I've learned, the Application.CommandBars VBA functionality is focused on older MS Office versions' menu
commands, but "...Starting from Office 2007 the Fluent UI is used instead." In other words, because MS Office isn't menu-driven beginning with version 2007 (uses 'the ribbon'), it appears that these references to: "For Each bar In Application.CommandBars"
create a basic incompatibility to opening these spreadsheets in Office 2013.
For a spreadsheet, after I resolve the issue detailed below and save it, when I reopen it I encounter error "Compile error: can't find project or library."
For example, the following code snippet:
Private Sub Workbook_Open()
For Each bar In Application.CommandBars
bar.Enabled = False
Next
results in: "Compile error: can't find project or library."
(Sorry, can't include images yet, I am not a VERIFIED USER of this forum yet.)
I went into VBE's menu: Tools>References and check for anything marked MISSING, which I deselected. But I am still receiving this error.
I don't want to get into changing the code a lot to support both Excel 2003 and 2013 (I am no VBA expert, just a dabbler).
And Microsoft officially says that Office 2003 is incompatible with Windows 8 although Application.CommandBars seem to be somewhat supported in Office 2013 .
Are you aware of a quick VBA workaround to get by this?
•I could comment out the validations, commands for: "For Each bar In Application.CommandBars" but then the spreadsheet code probably won't work for users using Office 2003.
Alternatives would be:
•Installing Office 2003 on my Win 8.1 64 bit laptop anyway, in spite of MS's saying incompatible, since this thread discusses at least one person has been able to use Office 2003
•Keeping one older PC with Office 2003 on it for us to support the old Office 2003 code until everyone upgrades their systems
Thanks
Basic compatibility issue that seems solvable:
Opening these spreadsheets displays this error:
Compile error:
The code in this project must be updated for use on 64-bit systems.
Please review and update Declare statements and then mark them with the PtrSafe attribute.
This seems resolvable by going into the VBA code and just adding element 'PtrSafe' where functions are declared; in other words, replacing VBA code "Declare Function" with "Declare PtrSafe Function" seems to get by this.

Hi Allan_L,
Please try the methods that provided above. And this is the forum to discuss questions and feedback for Microsoft Excel, your issue is related to Excel DEV, if you have further question, I recommend you post the question to the MSDN forum for Excel
http://social.msdn.microsoft.com/Forums/en-US/home?forum=exceldev&filter=alltypes&sort=lastpostdesc
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Can not reply email in Office 2013 when updating Server Pack 1

Dear All,
My company using office 2013 Pro and Google Apps Email. We can use send/receive normally. But when I updated Office to Office 2013 to SP1, it happened one problem when I reply mail.
"The operation failed. The messaging interface have returned an unknown error, If the Problem persists, restart Outlook" that is a message I received from outlook. When I check update in control panel I see one package update for
Microsoft Outlook "Update for Microsoft Outlook 2013 (KB2863911) 32-Bit Edition". When I remove this update package it is normal. I don't know the reason why, everybody can help me to resolve this issue.
Note: It is Ok with Office 365, and other mail... excluded Gmail.
Thanks in Advance

Hi,
Sorry for the delay. Do you mean the problem was fixed after you removed KB2863911? I haven't heard such issue when installing KB2863911.
Does this issue happen to all users in your organization? Please try to recreate your mail profile to check if it helps. For your convenience:
http://support.microsoft.com/kb/829918/en-us
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

Installing 32 bit Office 2013 when 64 bit Office 2003 is already on my computer

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