Installing a downloaded version of photoshop elements 8 for the mac

Question

Can someone please help me.  I downloaded version 8 of photoshop elements for the mac (a paid version and not the trial).  When i click on the set-up icon and go through all the required information (i.e., serial number, etc.), the screen goes to checking the system and finally to "preparing to install".  It sits there and does nothing.  I have waited for hours but it just says "preapring to install".  I have downloaded the app a couple of times.  I rebooted a couple of times.  I am running Snow Leopard 10.6.1  I also have the earlier version of Photoshop Elements, version 6.  Can someone help please.  I have holding now for 73 minutes on Adobe's support line.

Answer 1

Not to sound completely stupid but does this require me to download elements
again but under the new admin user?
Rick Cluthe
President and COO
iRent  llc
PO Box 1168
Barnstable Village, Massachusetts  02630
Office:     [phone]
Email:       [email protected]
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From: Barbara Brundage <[email protected]>
Reply-To: <[email protected]>
Date: Mon, 05 Oct 2009 19:23:32 -0600
To: Rick Cluthe <[email protected]>
Subject: Installing a downloaded version of photoshop
elements 8 for the mac
Try creating a new admin user (system prefs>user accounts) and using that
for the install.