Installing a replacement iPhone

I recently replaced my original iPhone with a 3GS. iTunes Synced to it and I thought I was home free. But I use an app called "Doc to Go" by DataViz. When I go through the recognition process it tell me that the iPhone is already listed. Only the name is the same between the two phones and it will not recognize the new phone. What can I do to correct this and still be able to update and use the the original iPhone as an iPod.

http://support.apple.com/kb/HT2109

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ITunes cannot sync... apps installed on the iPhone could not be determined.

I am trying to activate an original iPhone. I keep running into issues (partially because the rest of the world is activating 4Gs phones). I would appreciate any help that is available.
I am working on a MacBook running OSX 10.5.8. My iTunes has been updated- 10.5.
I am currently getting a message- iTunes cannot sync apps to the iPhone “MRL iphone” because the apps installed on the iPhone could not be determined. The iphone screen shows the usb cord/plug pointing to the itunes logo whether attached to a computer or not. And says slide for emergency use.
-I have restored to factory settings several times both from a previous backup and set up as new phone.
-I have even attempted to use another Mac and a family member's windows machine with similar results on all.
-I have uninstalled and reinstalled iTunes
-I have put the phone into the recovery mode and restored from there
-I have restarted both the computer and phone numerous times
-I have replace the SIM card with a new card from the provider
-I have received an email saying the phone was activated (and have called to verify with the service provider)
I'm sure there are other things I have tried as well that I am forgetting, as I have been at this now for about 3days. There have been times when I got nothing but a breif "accessing iTunes store" and then a white screen with the grey word iPhone in the middle. At least now I have the normal summary screen when clicking on the device. Unfortunately I am still getting an error "iTunes cannot sync apps to the iPhone “MRL iphone” because the apps installed on the iPhone could not be determined." I am not attempting to sync apps, just sync the phone to get a current/clean backup. I will want to sync the apps, just haven't been able to get that far.
By the way, prior to starting this process the iphone worked perfectly- no issues. This just seems to have become an issue when I attempted to restore to factory settings for a clean start with the new line.
This is the furthest I have been able to get in the process. I really need to get this up and running soon as I will need the phone for the work week.
Please help!

Not sure if this is a solution or not but it seemed to work for me. Simply restart your iphone.
From the iphone troubleshooting page
To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.

Trying to connect my replacement Iphone 3GS to my windows 7 laptop but it is not recognised at all, my ipod can connect no problem, my iphone can connect to my windows vista computer no problem. Any ideas?

Trying to connect my replacement Iphone 3GS to my windows 7 laptop but it is not recognised at all, my ipod can connect no problem, my iphone can connect to my windows vista computer no problem. Any ideas?

More info,
I have bootcamp with Windows 7 installed, do I need to run some "Driver compatibility checker" after the Windows 7install?
if so what is the name of it?
thanks

TS2529 The SIM card inserted in this iPhone does not appear to be supported. The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation ser

The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information
what can in do?

Well unfortunatly that advice does not always work. I bought a unlocked iphone4 from apple several years ago and went to att on a no contract basis. Six months later the phone crashed while updating the operating system. Apple replaced the phone with a new one. All is fine till I got a iphone5 and gave te phone to my cousin. The phone is now locked to att but att says the IMEI number is not a valid ATT IMEI and therfore cant unlock it. Apple says there is nothing They can or are willing to do so now I am stuck for a 600.00 phone that can't be used.
If anyoun knows a way naround this situation mI would appreciate a heads up.

"No SIM card installed in the iPhone you are attempting to activate" after updating to iOS 5. Living in Canada with Rogers service provider.

Any solutions yet?
"No SIM card installed in the iPhone you are attempting to activate" after updating to iOS 5.
Living in Canada with Rogers service provider.

Its an IMEI issue. In my case, about a year ago, after originally purchasing my iP4 from AT&T store, I had a prox. sensor issue. Went to the Apple Store, they replaced the phone. Here is where it all stems from. The IMEI of the new phone was never updated in AT&T/Carriers systems. For iOS updates prior to iOS5, this was not an issue. My phone did its iOS updates along the way with no probs. However, when I updated to iOS5, the firmware did not match the IMEI with what AT&T/carrier had. When I went to Apple Store for the issue about 3 days ago and was given a new phone....again....the new phones IMEI was never updated with AT&T/carrier. I then again attempted the upgrade to iOS5 with the new phone and iOS5 bricked that one also. Today, at the store, we tried 3 replacements with same outcome.
So, after 4 hours and 3 replacement phones with Apple Store Tech (BTW totally gobsmacked), we solved the issue. Luckily, due to iPhone 4S launch, there was an AT&T guy there with a computer tied to the AT&T network to work along with us. The issue is......once the IMEI's on carrier account and phone do not match, iOS5 shuts down the sim card reader within phone.....forever. How to reverse this?......this is a question Apple needs to come up with, because with my case, they have 5 "bricked" phones.
What solved the issue was to get a new phone with iOS4.3.5, new SIM from carrier/AT&T, have carrier/AT&T (in their system) change/match the IMEI to the new phone and activate new SIM. Then, do iOS5 upgrade.
Simple and makes total sense..........however........there is an internal firmware (Apple Security??) issue that bricks the phone once IMEI's dont match.
I am now on iOS5.....no problems......so far. Good luck to all others.

"The SIM card inserted in this iPhone does not appear to be supported." On an unlocked replacement iPhone 5.

I live in the UK and recently got my US model (A1428) iPhone 5 repaired at a UK Apple store. They replaced it with the exact same model.
The original phone was factory unlocked and I was assuming that the replacement phone would also be. Having done some tests it seems like it is unlocked (e.g. it has 5/5 dots reception and 3G) but I cannot get past the activation stage [iTunes doesn't do the job either]. The following message keeps showing up:
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
I am planning on bringing it back for help. In the meantime I am able to (using itunes) enter recovery mode, do a restore, update the iOS, etc. but I doubt that would help so I am currently avoiding it.
Any guidance is appreciated.

The message you received indicates that the phone is locked to a carrier other than the one for which you have a SIM. You'll need to take the issue up with Apple. Nothing you do with iTunes is going to make a difference.
I'm quite surprised that the UK Apple Store replaced a U.S. purchased phone. They usually won't.
Best of luck.

I recently got a replacement iPhone and when syncing it I found I lost all my downloaded music in my iPod, can I get it back?

I recently got a replacement iPhone and when syncing it I found I lost all my downloaded music in my iPod, can I get it back?

I lost all content on my ipod after connecting it to a new computer. I had brought my iTunes library over from the old computer and had the most recent iTunes installed, but iTunes didn't see the ipod. Long & short of it is I worked with Apple support, finally was able to restore the ipod and everything looked like it was syncing normally. When I ejected the ipod there was no content on it at all. After trying several times unsuccessfully to get it reloaded and another session with Apple support, they suggested the ipod was damaged. Since it was working fine up till that point I doubted that. I then thought it might be the iTunes library that was corrupt so I checked that. (It's fine.) So I found an ipod repair place (authorized Apple dealer) and when I called them they found that it appears to be an issue with iTunes software itself and pretty much said I have to wait for an update to fix the issue. So I did everything you're supposed to do & it messed up my ipod. Now iTunes doesn't recognize thje ipod again!

Can't See Ions of installed Apps on iPhone 4s

Can't See Ions of installed Apps on iPhone 4s

Yes. Since you're restoring as a new device, it doesn't really matter what computer you use. Just make sure you sign into iTunes using YOUR Apple ID first.
You should be aware, by design, iPhone syncs or manually manages iTunes content with ONE computer at a time. Every time you switch computers, ALL iTunes content will first be erased from your phone, to be replaced with the content from the new computer.

HT1420 hey guys i have a problem with my pc i buy an iphone application from some shop around my area and when i was trayin to install to my iphone using laptop it seys autherized this computer i autherized my computer a lot of time but i cant stell insta

i have a littel problem i buy some iphone application from some shop around my area and i try to install in my iphone with laptop but i cant its seys autherize this computer and i autherized my computer a lot of time but i cant steel install any aplication into my iphone so guys please help me.thank u

Well, it seems waiting is not my strong suit..! I renamed a javascript file called recovery to sessionstore. This file was in the folder sessionstore-backups I had copied from mozilla 3 days ago, when my tabs were still in place. I replaced the sessionstore in mozilla's default folder with the renamed file and then started mozilla. And the tabs reappeared as they were 3 days ago!
So there goes the tab problem. But again when I started mozilla the window saying "a script has stopped responding" appeared, this time the script being: chrome//browser/contenttabbrowser.xml2542
If someone knows how to fix this and make firefox launch normally, please reply! Thank you

There is no SIM card installed in the iphone you are attemting to activate

just now i was installed ios 5.0.1 but i canot activate my phone it is showing "There is no SIM card installed in the iphone you are attemting to activate"

i had a problem just like this and i found out it was the sim, cos its hard not to put your finger on it when putting it in the phone. the way i did it was to put it in the holder on the iphone and then clean it while on there and then put it in after a bit O2 gave me a replacement sim and worked well.
If this doesn't work well then i would say go to your apple store http://www.apple.com/uk/retail/geniusbar/
they should be able to run tests on the phone and give you a new one right in the store. if its anything to do with the phone the guys in there will make sure you leave with a working phone, if its down to the sim then they will say go back to O2 and O2 will have to fix the problem cos to apple they would of given you a new iphone.
Note if they give you a new iphone then you have to make sure you give your insurance details of your new phone to them.

Just got a new replacement Iphone and my Itunes has died

Iv just received a new replacement Iphone 4 with new Sim card, and I have plugged it into my laptop (running Windiows XP) to sync with my Itunes.
I get a error window pop up saying "Itunes is not installed correctly, please reinstall Itunes Error 7 (windows error 127)"
And when I open Itunes from my start bar it say " The procedure entry point AVCFAssetCreateWith ByteStreamAndOptions could not be located in the dynamic link library AVFoundationCF. dll."
I haved tried to repair Itunes though control panel and Itunes in C:\Documents and Settings\All Users\Application Data\Apple Computer but does not seem to have helped.
I dont want to remove the program because I worried I might lose all my telephone number and music off my Iphone backup
can I take telephone numbers and apps from my old phone backup to put on my new phone even though Itunes isn't working or repairing and i have a new sim card?

Music purchased from the iTuens store can be transferred using iTunes. However, music from other sources can only be transferred from your phone using 3rd party software such as PhoneView (mac) or Touch Copy (pc or mac). These articles will show you how to start syncing with your new computer with minimal or no data loss:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive
Recovering your iTunes library from your iPod or iOS device

Received a replacement iphone 5. Do i set up as new or restore from backup?

Just received a replacement iphone 5. Original was backed up and during set up of the replacement it states that i cannot complete the backup as the replacement does noy have ios 7.0.3. Do I backup to an older backup? Set up as new?

Welcome to Apple Support Communities
In that case, you have to set up the device as a new one. The iPhone you have received has got an older iOS version than the one you had before, so now what you can do is to open Settings > General > Software Update, and install iOS 7.0.3.
Then, you can go to Settings > General > Reset > Erase All Content and Settings to restore the phone to default settings, so you will be able to restore the backup and use your old settings

Replacement iphone

Hi, I've just received my replacement iphone 4s as my previous one was stolen. I restored it on itunes, but have now noticed that it holds the serial number of my stolen phone. Should I have installed this as a new phone? Can I edit the serial number anywhere?
Many thanks

No it's not the IMEI number every phone has a serial number it's mostly made up of letters, so I have a new number and itunes is still showing the one for my old phone? I don't suppose it matters a great deal unless your unlucky enough to need it if its stolen etc as mine was?

Replacement iPhone will not sync with existing library on external HD

I had an iPhone, and all of my music is on an external hard drive. Everything synced and worked great, no problems. However, the Apple store just replaced my iPhone on a warranty issue, and now my iPhone will not sync with my itunes. Itunes and my external hard drive work great, but the minute i plug in my new replacement iPhone, it instantly crashes my external hard drive and will not sync any of my music. Ideas?

Hi,
The issue might be caused by the USB connection. Try directly connecting both devices to a high-speed USB2 port on the PC.
This article: http://support.apple.com/kb/TS1286 provides additional USB troubleshooting tips.
Also, make sure you have the latest version of iTunes installed on your PC.
http://www.apple.com/itunes/download/
-Jason

Since installing Leopard, my iPhone is no longer recognized by iTunes.

Since installing Leopard, my iPhone is no longer recognized by iTunes and cannot synch, my music, videos, address book, and calendar. Could you let me know how I can get iTunes to recognize my iPhone again? It is odd since i plug the iPhone into the iMac and it is no longer recognized in iTunes and my address book and calendar. It worked fine before installing Leopard. You assistance is greatl

Hi
Have you tried the iPhone forum yet:
http://discussions.apple.com/category.jspa?categoryID=201
Steve

Installing a replacement iPhone

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