Installing a subscription copy of FrameMaker 12
My manager recently purchased a subscription version of FrameMaker 12. I downloaded the files to my local computer and clicked the Set-up application file so that I could begin the installation process. A Welcome dialog displays with two options: Install and Try (for tral version).
Since this is not a trial version, I selected the "Install" option. The problem with this is that after I click Accept for the Adobe Software License Agreement, the next panel asks for a serial number. My manager said he was not given a serial number for the subscription copy. So how do I proceed to install FrameMaker? Have I gone about the installation process incorrectly? I'll need help with this one since I definitely need to download FrameMaker soon to work on my current project.
Please advise. Your advice will be greatly appreciated.
if he downloaded the subscription installation file, you should be prompted for the adobe id used to make the purchase:
During the course of your purchase and installation, you are asked to create or enter an Adobe ID. An Adobe ID is simply your email address.
When you install your software, you are required to enter the same Adobe ID that you used to subscribe to:
Help ensure that the person who subscribed is the same person who is installing the software
Enable Adobe to send you important account information if your subscription is about to expire or cannot be charged
Adobe respects your privacy and sends you information about other Adobe products or services only if you explicitly opt in for such messages.
Ensure that your Adobe ID is your current active email address. If not, update it.
here's more info, http://www.adobe.com/products/framemaker/faq.html#subscriptioninformation
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