Installing Acrobat 11 on a second computer isn't working

I'm trying to install Acrobat 11 on my home computer after installing on my work computer.  I understand that I am allowed to have it installed on 2 computers but when I try to activate it on my home computer it says that I already have reach the limit.  Why?

Thanks, Just so anyone that needs this kind of help, here it is. we called Adobe and were given the link for downloading the software on a second computer. It is tinyurl.com/olddownloads. Just follow the instruction, all you need is your serial number. This information is nowhere in any of the help options online.

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