Installing Acrobat 9 on a new computer

I have the disk with serial number for acrobat 9 standard (presently installed on my old computer). After installing on the new computer, it says this disk is for an upgrade from Acrobat 6 (it is) and asks for the serial number for that product - which I no longer have. I am willing to buy the new Acrobat XI upgrade, but expect to have the same problem with that since 9 is not fully usable.

See http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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Try the process in the post at http://forums.adobe.com/thread/1061905. If you are successful, then backup the software and put it in your archives for future use (write the SN on it). This should be done with any software you download. Companies do not generally keep old versions of software around on their sites. They generally expect you to archive it for the future or purchase a new version. That is even true for free software. So try the site and see if that does the job for you.

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Hello,
in addition to Rave's hint, you should have a look at Adobe's database, to see what's stored/saved about your accounts.
Here you will find general infos about your Adobe Account
https://www.adobe.com/account.html and
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If necessary and for further questions click through http://helpx.adobe.com/contact.html till you reach the chat and if "open" please use it, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
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>>> https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html (I used Europe's link, but that makes no difference.)
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Hi dkearns,
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Thanks for the prompt reply. Running as administrator was one of the first things I did when the problem cropped up. Sorry, I should have included that in my original post.
Since writing the post, I downloaded a trial copy of Acrobat and then entered my key. Worked fine. Here's my theory on what was wrong.
1. I purchased this software last July and immediately installed it on my Windows 8.1 laptop. Install worked fine. My home computer was running Window 7 and an earlier version of Acrobat so I didn't have a reason to install my "extra" copy on that machine.
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