Installing Acrobat 9 Pro has caused a failure to download any pdf from any website.

When I click on a pdf file, including any of the help files on the Adobe site, I get a view of the file for a fraction of a second and then it is replaced by a grey screen saying ' Acrobat Plugin Crashed' and offering me the option of sending a report. I have sent many reports, to no avail. For example, I looked up some train times, and got only the briefest tantalising glimpse of the pdf before it was replaced by the grey screen. The system was fine previously, when I had only Acrobat Reader. How can I put this right?

I have tried using Internet Explorer instead of Firefox, and I have the same problem, which is still being flagged up as a problem with Acrobat Reader. My operating system is Windows 7 Home Premium version 6.1.
Pdf files that are sitting on my desktop load successfully in Acrobat Reader, or with the Acrobat Pro that I loaded recently, but their ikons do not appear with the Acrobat red and white symbol. The error message and rapid disappearance of the pdf file, sometimes after a brief showing, occurs whenever I try to download a pdf file from the web. The problem is very annoying and I never encountered it until I purchased and loaded Acrobat Pro. What can I do about this plugin problem? I have tried reinstalling Firefox and reinstalling Acrobat Pro from the disk, as you suggested.

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Failure to install Acrobat X Pro

I repeatedly tried to install Acrobat X Pro from my Master Collection disc, but it failed. Any advice?
Really thanks.

I've just worked several times with your option, but still failed. Even I've already removed Acrobat reader XI. So what's the problem?Thanks.
Date: Mon, 9 Sep 2013 07:22:47 -0700
From: [email protected]
To: [email protected]
Subject: Failure to install Acrobat X Pro
    Re: Failure to install Acrobat X Pro
    created by Ankit Khurana in Downloading, Installing, Setting Up - View the full discussion
I hope you are extracting the complete Master collection suite and while installation it gives you an option to choose the products, then choose Acrobat from the list
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While installing Acrobat XI Pro, the installation automatically rolls back and I get the message "The wizard was interrupted before Adobe Acrobat XI Pro (11.0.07) could be completely installed. Your system has not been modified. To complete installation a

While installing Acrobat XI Pro, the installation automatically rolls back and I get the message "The wizard was interrupted before Adobe Acrobat XI Pro (11.0.07) could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again." How to resolve it.
How do I modify the system.

Hi Rgardezi,
The only reason why Acrobat installation fails and throw this error message is when there are some services running in the background causing the installer not to complete the installation. My take is try the following steps and suggest if you were able to install the products or not :
1) Navigate to control panel and confirm that there is no line Item that talks about Acrobat. If you see Acrobat XI listed there, please remove them.
2) Perform a selective Start up using the steps mentioned in this link.
Please suggest if the above mentioned steps were able to resolve the query for you or not.
Cheers,
Kartikay Sharma

Unable to install Acrobat X Pro on Mt. Lion or Leopard

Running Leopard on Macbook pro
Running Mt. Lion on Macbook Pro
Acrobat X will not install on system using Abobe installer
Tried Acrobat XI and it installed but is unstable and will not update
Almost like something is corrupted even happend when switching to new Macbook after transfering setting from old one.
Is it Parallels causing the issue?
I need Acobat working!
Thanks

never copy, transfer or migrate an adobe product. you should install acrobat x pro.

Cannot Install Acrobat 9 Pro Extended - More Functional Product Available

I am trying to install Acrobat 9 Pro Extended on my new PC. I get an error that a more functional product is avilable on my PC and the install closes. I installed Framemaker 10 before attempting Acrobat 9 Pro Extended. I notice a folder in my files that is Acrobat 10 (but there is no icon or program option in the menus). Is this the problem? Do I need to uninstall Framemaker, then install Acrobat 9, and then reinstall Framemaker? Any help is appreciated.

Hi, yes, understood that they are different things. However, if I'm to
rely on the link provided on the first reply then does it follow that 9
Pro is also not supported on Mountain Lion? I have a MACbook here on OSX
Mountain Lion, and as I've also mentioned on my first post, I was able to
install 9 Pro and update it as well.
It really is just odd that Lion is singled out here. I also checked this
and there is no mention of problems with updating 9 Pro:
http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html
Sorry, but just trying to really find a workaround for this issue right
now. We though of using X Pro instead but, again, if I rely on the system
requirements on this link -
http://www.adobe.com/sea/products/acrobatpro/tech-specs.html - the OSX
version our user has is still not supported.
Mac OS
Intel processor
Mac OS X v10.5.8 or v10.6.4
512MB of RAM (1GB recommended)
1.2GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Safari 4 for Mac OS X v10.5.8; Safari 4 or 5.0.x for Mac OS X v10.6.4
Thanks.

Default printer resets at each reboot after installing Acrobat X Pro

I installed Acrobat X Pro yesterday, and updated it after the install to version 10.1.4. Since that time my default printer has been reset after each computer reboot to the first physical printer on my printers list - an HP 5900 series. I want my default printer to be my HP 6940, which is local, connected by USB, and have gone into Start/Printers and Faxes on my Windows XP Professional machine to do this. But each time I reboot, the default is switched back to the HP 5900. The printers have been installed on my machine for years with no issues, and I had Acrobat 9 Professional on my machine until yesterday - with no issues. I tried live chat for help, but the representative told my it was a physical printer issue and I needed to contact HP. Can you help me stop my computer from resetting the default printer each time it is shut down?
The order of printers listed on my machine:
Adobe PDF
HP 5900 Series
HP 6940
(several network printers listed below here)
Thanks!
Bryan

Hi William ,
Please perform the following steps .
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check
Regards
Sukrit Dhingra

Installing Acrobat XI Pro - will it still be able be use Pitstop?

Hi, i am about to install Acrobat XI Pro from Acrobat 9 Pro of which i have Enfocus PitStop Pro 09, update 3.
When i update will i still be able to use the Pitstop Pro, reluctant to do so without knowing, thank you

It's unlikely it will work. It's definitely not officially supported.
PitStop 9 had support for Acrobat 8 and 9, so with the Acrobat interface change in Acrobat X I think you will run into problems.
You can find the actual PitStop system requirements here.
http://www.enfocus.com/en/support/knowledge-base/pitstop-pro-system-requirements/
You can always contact Enfocus support on '[email protected]' and ask them directly.
PitStop 12 is the latest version which has support for Acrobat 9, X and XI as well as the latest operating systems.

CS6 - cannot install Acrobat X Pro

Upon installed everything from the CS6 pack, it pops up that Acrobat X Pro cannot be installed with error message :
ERROR: DW050: - Acrobat Professional: Install failed
Any idea?

Mid of Aug. 2013, I bought a new Lenovo T430s notebook pc & Adobe CS6 Master Collection (student edition, ENGLISH Version) in Hong Kong, then find out i could not install first all of the software in CS6 Master collection, and then could install all other software in CS6 Master collection,except Acrobat X Pro could not be installed.
I use many methods listed in Adobe Help Community and had installation for over 5 times still cannot work it out.
I then call to Adobe Technical Support Hotline: 852- 3071 4922 in Hong Kong, Mr David Leung at technical support talked to me three times in a week, and we communciate by email too.
Over the phone, David Leung instructed to install Acrobat X Pro from my notebook pc 's safe mode by type in "misconfig" at run, but still could not install Acrobat X Pro from CS6 Master collection.
Here are the whole case, and method to solve it, anyone face similar installation problem that could not install Acrobat X Pro from Adobe CS6 Master Collection under Window 8, could try this method that I use, and i could install Acrobat X Pro in success by myself finally over 10 days.
Computer for install the software:
- a NEW Lenovo Notebook computer, Model T430s, Window 8 (Traditional Chinese Version), Microsoft Office 2013,
NO Anti-virsus software and other software are installed, deleted Adobe AIR installed in the notebook computer
Actions Taken try to install CS6 Master Collection and Acrobat X Pro (* BUT NOT WORK):
- use Adobe Creative Cloud Cleaner Tool
- set Regional Language Setting to UK English in computer
- reinstall CS6 master collection, and Acrobat X Pro for few times
- used another new set up administrator account to log in computer to install the software
Notes:
- First time to install CS6 master collection, only Acrobat X Pro and InDesign Software BOTH could not installed successfully.Then base on a Chinese user in China posted info online from google, and use his method to delete 'Caps.db' and 'pdb.db' in Program Files(x86)/common files/adobe/caps, then re-install CS6 master collection, then InDesign and other software could be installed, but only Acrobat X Pro still cannot be installed.
Aug 23. 2013, I click on the given link from Adobe techncial support David Leung by email:
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.htmlhttp://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
I read the solutions info at the link ant then take the following action:
Action DONE:
Go to D:\Adobe CS6\payloads\Microsoft_VC80_CRT_x86
-         Then see its Install Shield Wizard, and CLICK “Repair” Icon, then enter
-         Then install the Acrobat X Pro of the CS6 Master collection
-         Then show this error after installation is not done successfully
-         * Note: now has only Three Error messages
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
ERROR: Install MSI payload failed with error: 1603 - 安裝時發生嚴重錯誤。
MSI Error message: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
I see one of the error message is Error 1335 , which has shown in some of the past trial installation of Acrobat X Pro from Cs6 master collection. I then go to search error 1335 on Adobe help community online and see this link info:
http://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html
Error 1311, 1335, or 2350 "Source file not found...data1.cab" |Install Adobe products | Windows
I then use its mention method, I COPY the DISC 1 of Adobe Cs6 master collection from the D: of my notebook computer to my computer Desktop 's new folder (I make a new folder on desktop first). Then I install the Acrobat X Pro from the copied whole disc 1 at the Desktop folder, then I could install Acrobat X Pro immediately and successfully to my Window 8 (Chinese) platform notebook computer. I could use Acrobat X Pro (i.e Acrobat 10.0) at the computer now. It means to install Acrobat X Pro from DESKTOP is the solution.
** FOR ADOBE:
Share these with you, hope it could help, and wish ADOBE could archive my case and this method to help all others.
Normal users same as me must feel frustrations if could not install Adobe software. ADOBE as an international software developer should fix the bugs asap once it already know the bugs relate to Window 8 or any other new pc software may crash Adobe software !!!
ZenZenSun
Hong Kong

Cannot install acrobat 9 pro updates on osx lion

Hi,
I have not browsed through the forums here, so please forgive me if this question had been asked before. Are there known issues between Acrobat 9 Pro and OSX Lion? We have a user who has OSX 10.7.5 and Acrobat 9 Pro. He is not able to update Acrobat as there is no option to do so when he clicks on Help. He tried manually downloading and installing updates but when he is asked to select the copy of Adobe product to update, he only has the option to cancel.
I installed Acrobat 9 Pro on a Macbook running Mountain Lion and did not encounter any problem installing updates.
Is this a known issue?
Thanks,
M

Hi, yes, understood that they are different things. However, if I'm to
rely on the link provided on the first reply then does it follow that 9
Pro is also not supported on Mountain Lion? I have a MACbook here on OSX
Mountain Lion, and as I've also mentioned on my first post, I was able to
install 9 Pro and update it as well.
It really is just odd that Lion is singled out here. I also checked this
and there is no mention of problems with updating 9 Pro:
http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html
Sorry, but just trying to really find a workaround for this issue right
now. We though of using X Pro instead but, again, if I rely on the system
requirements on this link -
http://www.adobe.com/sea/products/acrobatpro/tech-specs.html - the OSX
version our user has is still not supported.
Mac OS
Intel processor
Mac OS X v10.5.8 or v10.6.4
512MB of RAM (1GB recommended)
1.2GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Safari 4 for Mac OS X v10.5.8; Safari 4 or 5.0.x for Mac OS X v10.6.4
Thanks.

Installing Acrobat 9 Pro on a virtual machine on my Mac using Parallels. Not an upgrade but being asked what I upgraded from.

I'm installing Acrobat 9 Pro for Windows on a virtual machine on my Mac (running Parallels). I successfully installed the same program using the same discs on the same Mac previously, but that virtual machine became corrupt and can no longer be launched. For this re-installation, the installation sequence is asking what version I upgraded from - but as this is not an upgrade, I get stuck at that step and am unable to complete the installation. What should my next step be?

Hi Akselowner,
This error usually comes up if the serial number you are using is an Upgrade serial number.
In such a case the installer will prompt to enter the previous qualifying version serial number.
Please send me a private message with the serial number and I will validate and confirm that for you.
If you do not have the previous qualifying version serial number then the current serial number needs to be unlocked.
Please contact our customer service so that they can do the needful for you. You can even reach our chat support at http://adobe.ly/yxj0t6
Regards,
Rave

Error when installing Acrobat 11 Pro under Mac OS 10.8.3

When trying to install Acrobat 11 Pro on my iMac (2.5 GHz Intel Core i5, 8 GB RAM, OS 10.8.3) I get an error message saying "installation failed" during the "validating packages" process. The software seems to run o.k., but I'm unable to apply any updates. Any suggestions?

To investigate problem at our end, we require following logs:
1) /private/var/log/install.log
2) /tmp/oobelib.log
3) /tmp/amt3.log
4) ~/Library/Logs/PDApp.log
(It might be that out of 2,3 and 4 a few are not present. Ignore those not present on the system)

Unable to install Acrobat XI Pro via CC

Whenever I try to install Acrobat 11 Pro it ends after 51% saying "the older version of Acrobat 11 Pro can not be removed". Well, there is no older version, I didn't install this software before, although I had Acrobat X previously on the machine which I deinstalled before. Are there any leftovers of the former installation? If so, how can I get my PC clean so XI will install? And: yes, I already tried the installation via "as administrator" with the same negativ result.
Besides that, dear developers at Adobe, the error message "7" is anything but helpful ("42" would have been more acceptable )
Error-Codes
Exit Code: 7
Install MSI payload failed with error: 1603
Third party payload installer AcroPro.msi failed with exit code: 1603
System: Win 7 Ultimate, 64 bit
Regards
Heiko
P. S.: I found the installation program itself (acropro.msi) and started it. This is the error it produces:

Hi Ja-Was-Weiss-Ich,
Please use the Acrobat Cleaner tool ( http://labs.adobe.com/downloads/acrobatcleaner.html ) to remove any / all remnants of Acrobat from your machine.
For Exit Code 7, you might want to refer the following KB Docs :
http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to review your installation logs

Recently installed Acrobat XI pro on Windows 8.1, won't let me feed into scanner, forces me to scan pages one by one, how do I solve this?

I recently installed acrobat xi pro on windows 8.1. When I try to scan to create a pdf, it won't feed, instead it directs me to custom page and makes me create page by page. It's not a problem with my computer. How can I solve this? JK in Houston

Hi jk in texas,
Since you're using Acrobat on Windows, you can set up a scanning preset that uses the scanner's TWAIN driver. When the automatic document feeder is loaded, use the preset to have Acrobat "talk" to the scanner. For information about setting up presets, see Acrobat Help | Scan documents to PDF.
Please let us know how it goes.
Best,
Sara

Why can I not install Acrobat XI Pro on a Windows 8.1/64 machine?

Acrobat X Pro is running, but when I try to install Acrobat XI Pro through Adobe Creative Cloud on a Windows 8.1/64 machine it fails near the end of the installation. It indicates that it failed with 7 errors, but nowhere are the errors accessible. Can anyone help?

Were you logged in as the administrator and did you have anti-virus disabled? CC may have some special installation requirements and you need to check the CC forum for such information.

Error installing acrobat XI Pro win 8.1 64 bit

I am getting the following error every time I try to install Acrobat XI Pro on my windows 8.1 64-bit machine.
I have tried looking everywhere I can find online having to do with this error but no matter what I try I cannot get it to install properly.
Any help would much appreciated.

Moving this question to the Acrobat Installation & Update issues forum.
Acrobat Installation & Update Issues

Installing Acrobat 9 Pro has caused a failure to download any pdf from any website.

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