Installing Acrobat 9 Pro on a virtual machine on my Mac using Parallels. Not an upgrade but being asked what I upgraded from.

I'm installing Acrobat 9 Pro for Windows on a virtual machine on my Mac (running Parallels). I successfully installed the same program using the same discs on the same Mac previously, but that virtual machine became corrupt and can no longer be launched. For this re-installation, the installation sequence is asking what version I upgraded from - but as this is not an upgrade, I get stuck at that step and am unable to complete the installation. What should my next step be?

Hi Akselowner,
This error usually comes up if the serial number you are using is an Upgrade serial number.
In such a case the installer will prompt to enter the previous qualifying version serial number.
Please send me a private message with the serial number and I will validate and confirm that for you.
If you do not have the previous qualifying version serial number then the current serial number needs to be unlocked.
Please contact our customer service so that they can do the needful for you. You can even reach our chat support at http://adobe.ly/yxj0t6
Regards,
Rave

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